The Work Man had such a positive attitude and was in such a good mood I know he could tell I really didn't want him here and didn't want to have to deal with him and what he needed to do But he kept a positive attitude with my grumpy one and convinced me that what he needed to do would be in my best interest!! So off we went throughout the entire house checking all of the faucets and plumbing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The annual service contract was represented to me as inclusive of labor costs on any recallI would pay for parts not covered by a warranty, but not laborI also reject the assertion that $per hour is consistent with other area businesses Regards, [redacted]
We were sorry to hear about the problem [redacted] has experienced with her outdoor unit, especially with the recent heat waveWe’ve reviewed [redacted] ’s complaints about this situation and would like to offer the following for background, clarification, and explanationRegarding the installation · It is for outdoor units to be installed on a slight grade since lots are always designed to carry water away from a home· The industry standard is to use gravel underneath the outdoor unit· There is no manufacturer specification, mechanical code, industry standard, or other type of requirement that specifies an outdoor unit must be installed on a slab· It is evident there is no such requirement as the original unit we replaced was not installed on a slab· The state code requirement is the unit be installed with a minimum of 3” clearance from the groundThis could have been achieved using either a manufactured equipment pad or a set of snow legsWe installed the unit using both of these items and exceeded the standard· The unit was installed level with appropriate service clearances· We tested this unit following installation and verified proper operation· We have maintained the unit subsequent to the installation, and the unit has been running without issueRegarding the warranty · Parrish offers a 1-year labor warranty· The 10-year warranty [redacted] refers to is a manufacturer’s warrantynot a warranty offered by Parrish Services· Warranties cover solely defects in products or services; they are not guarantees that cover infinite scenarios· The installation was performed to, at a minimum, both code and manufacturer specificationsThere was no defect in the workmanship and thus no valid warranty claimRegarding the current problem · The source of the current unit problem was the soil erosion and not a defect in installation workmanship· The subsequent breaking of the refrigerant line and leaking of refrigerant were due to the shifting of the unit after the erosion· The owner of the company did speak to [redacted] and offered to mitigate the soil erosion problem using concrete block (not brick)The price he quoted for the work was $500, and he offered to include performing the leak repair if [redacted] was willing to pay for the refrigerant that need to be replaced (generally ~$300-depending on how much has escaped)To put these prices in context, here are typical prices for: o Replacing refrigerant: $o Repairing a refrigerant leak and replacing refrigerant: $1,o Installing a concrete pad at the time of unit installation (>man hours, multiple visits to the home): $2,o Installing a concrete pad subsequent to unit installation (> man hours, multiple visits to the home, de-installation of the unit, and re-installation of the unit): $5,As there was no defect in workmanship, we are unwilling to address this problem except as a new, unrelated repairOur offer to address [redacted] ’s problem at a significantly reduced cost still standsWe also suggest [redacted] may want to consider a claim through either: a) her homeowner’s insurance company; or b) if she has one, her home warranty companyThank you
Great serviceTechnician arrived on time and was very proficient, explaining things as he wentReplaced a shutoff valve, which seemed a bit pricey, but overall satisfactory
We experienced a pesky difficult problem to diagnose however it was determined to be a propane regulator Parrish Services was very positive and responded quickly I would recommend them!
My experience with Parrish Services has been extremely positive from A to Z; from the time I placed my cal to set up an appointment, through the time the technician, Frank came to my house to address the plumbing problems I had, and the way he was explaining the cause of the problems and the possible solutionsI was informed at each step of the process and was not left in the dark
I am rejecting this response because: The annual service contract was represented to me as inclusive of labor costs on any recallI would pay for parts not covered by a warranty, but not laborI also reject the assertion that $per hour is consistent with other area businesses Maybe there is still some confusionThis was not a defect in any service we performed, and it was not a manufacturer's recallEither of those activities would have been freeThis was a manufacturer's defectThe remedy for a manufacturer's defect is the manufacturer's warranty, and this warranty covers parts onlyThe part was freeHowever, the trip, the diagnostic, the repair, and the part processing were not freeThis is the standard in the HVAC industry, and our rates are established in advance and approved by ***Had this been a regular service repair, the charge would have been approximately $As a maintenance agreement customer, you would have saved $for the trip fee and 15% off the repairThe technician, however, established the work was eligible for a manufacturer warranty repair, thereby saving you much of this expense As your representative requested Parrish diagnose the problem, a warranty repair was authorized, and our rates are fixed in advance and approved by ***, the billing is accurateIf you would like to identify and contract with a lower cost [redacted] warranty provider for any future [redacted] warranty repairs, we would be disappointed to lose your businessHowever, the repairs we have performed already have a fee of $180, and payment was due at the time of serviceThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Regards, [redacted]
We apologize for the inconvenience we caused.Our policy is to charge for all visits as, in general, we are unable to determine prior to coming out whether a failure is related to a previous visitIn our experience, subsequent failures are most often unrelated, so our customer services reps and technicians are instructed to collect for all service activityThe homeowner called our office on February 4th and made our Customer Service Department aware of their concernsOur customer service rep spoke with the HVAC manager who agreed we should offer a full refundEven in this case we were unable to establish for certain whether the failure was related, but we did agree to refund the full amount since we were unsureWe closed our complaint with the customer on February 7th and issued a check dated February 11th for a full refund.Thank you
Parrish services did excellent plumbing and electrical work for us They gave a free estimate and perfect customer service They were timely and provided professional work They even came back for free to fix a minor error Highly recommend them for any household work
I am rejecting this response because: The annual service contract was represented to me as inclusive of labor costs on any recallI would pay for parts not covered by a warranty, but not laborI also reject the assertion that $per hour is consistent with other area businessesMaybe there is still some confusionThis was not a defect in any service we performed, and it was not a manufacturer's recallEither of those activities would have been freeThis was a manufacturer's defectThe remedy for a manufacturer's defect is the manufacturer's warranty, and this warranty covers parts onlyThe part was freeHowever, the trip, the diagnostic, the repair, and the part processing were not freeThis is the standard in the HVAC industry, and our rates are established in advance and approved by ***.Had this been a regular service repair, the charge would have been approximately $As a maintenance agreement customer, you would have saved $for the trip fee and 15% off the repairThe technician, however, established the work was eligible for a manufacturer warranty repair, thereby saving you much of this expenseAs your representative requested Parrish diagnose the problem, a warranty repair was authorized, and our rates are fixed in advance and approved by ***, the billing is accurateIf you would like to identify and contract with a lower cost [redacted] warranty provider for any future [redacted] warranty repairs, we would be disappointed to lose your businessHowever, the repairs we have performed already have a fee of $180, and payment was due at the time of service.Thank you
Thank you for the opportunity to formally respond to the homeowner’s concernsParrish did respond to a call on 1/9/for a line that had separated from an icemakerOur technician determined the icemaker valve had been installed incorrectly, so he corrected the installation and made a related repair Based on both the homeowner’s feedback and the technician notes, we agree from the first call: 1) the valve had been installed incorrectly; 2) the hose was located in an interior wall (i.e., a place where freezing is less likely); 3) the technician did not make note of any signs of freezing; 4) the charge was $304; and 5) the customer paid as agreed The 90-day warranty described by the homeowner and noted in this call’s invoice is not the Parrish Services labor warranty; that was the manufacturer’s warranty for the parts installedOur standard labor warranty for repairs would be in effect, and it covers any defect in workmanship for one year, not days On 1/25, the customer called Parrish Services for Saturday emergency call out serviceThe technician indicated in his notes there were signs of freezing, most notably the cap had been completely blown off, something that does not happen with regular water pressureThe technician also observed cold air blowing in the area even though it was along an interior wallThe technician explained the line had frozen and made the repairThe emergency service dispatch fee was $212, and the repair was an additional $The customer maintained the repair should have been covered as part of the prior repair because we “guaranteed” our prior work and refused to pay his bill The technician and several office staff spoke with the homeowner over multiple occasionsWe explained the difference in the two repairsWe also explained (multiple times) freezing pipes are not a defect in workmanship and thus are not covered under a labor warrantyThe homeowner continued to demand we pay for his damage because our “ technician said the repair was guaranteed.” We do not dispute there was a labor warranty in effectHowever, we explained a labor warranty protects against a defect in the labor for that repair, and this situation was not a defectA labor warranty does not guarantee nothing will ever go wrongFor example, if the line had been yanked open because there was an earthquake, that would not have been covered under a warrantyOn the other hand, the incorrect installation of the valve should have been covered under a labor warranty from the installer (provided it was within the warranty period) In addition to explaining a labor warranty to the homeowner, we also explained that if the customer’s insurance adjuster reviewed the claim and was able to substantiate the damage was due to our faulty repair and not due to freezing, then we will take responsibility As for the number of complaints filed with Revdex.com, we have a solid track record of resolving complaints; hence our accreditation and excellent ratings [redacted] and ***, [redacted] , and Parrish Services are three of the largest mechanical contracting companies in the area as validated by number of mechanical permits issuedThe larger size of our companies is a testament to our continued good work but also the reason the raw number of complaints is higherAt Parrish Services, we serve tens of thousands of clients annuallyWe strive to satisfactorily resolve every complaint, and we stand behind our work 100%This customer asked for emergency callout service at $(something not covered under any warranty) and then agreed to a repair for $that was not related to the first problemWe performed the work as agreed and are entitled to payment Thank you
Our heat pump problem was resolved quickly I was able to set up an appointment on Sunday for the next day The technician, Matt H, was efficient and kept us updated on progress He gave us a detailed account of what had to be done and filed a report with Parish with all the units figures
[redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda C [redacted] Chief Operating Officer Parrish Services, Inc direct: [redacted] Connect with me on [redacted] follow us on [redacted] [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook
Maintenance checkup was scheduled on line and confirmed on line. Brian, the service technician, called fifteen minutes before arrival. Brian explained everything he did and the house was as neat when he left as when he arrived. I had a followup question that I communicated to Brian via voice mail and he promptly researched the issue and got back to me within one half hour. Entire experience was top notch.
Excellent response on a Sunday morning - to replace a defective component in a recently installed appliance Bravo to Parrish for caring and acting to make it right for the customer! Thanks!
The Work Man had such a positive attitude and was in such a good mood I know he could tell I really didn't want him here and didn't want to have to deal with him and what he needed to do But he kept a positive attitude with my grumpy one and convinced me that what he needed to do would be in my best interest!! So off we went throughout the entire house checking all of the faucets and plumbing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The annual service contract was represented to me as inclusive of labor costs on any recallI would pay for parts not covered by a warranty, but not laborI also reject the assertion that $per hour is consistent with other area businesses Regards, [redacted]
We were sorry to hear about the problem [redacted] has experienced with her outdoor unit, especially with the recent heat waveWe’ve reviewed [redacted] ’s complaints about this situation and would like to offer the following for background, clarification, and explanationRegarding the installation · It is for outdoor units to be installed on a slight grade since lots are always designed to carry water away from a home· The industry standard is to use gravel underneath the outdoor unit· There is no manufacturer specification, mechanical code, industry standard, or other type of requirement that specifies an outdoor unit must be installed on a slab· It is evident there is no such requirement as the original unit we replaced was not installed on a slab· The state code requirement is the unit be installed with a minimum of 3” clearance from the groundThis could have been achieved using either a manufactured equipment pad or a set of snow legsWe installed the unit using both of these items and exceeded the standard· The unit was installed level with appropriate service clearances· We tested this unit following installation and verified proper operation· We have maintained the unit subsequent to the installation, and the unit has been running without issueRegarding the warranty · Parrish offers a 1-year labor warranty· The 10-year warranty [redacted] refers to is a manufacturer’s warrantynot a warranty offered by Parrish Services· Warranties cover solely defects in products or services; they are not guarantees that cover infinite scenarios· The installation was performed to, at a minimum, both code and manufacturer specificationsThere was no defect in the workmanship and thus no valid warranty claimRegarding the current problem · The source of the current unit problem was the soil erosion and not a defect in installation workmanship· The subsequent breaking of the refrigerant line and leaking of refrigerant were due to the shifting of the unit after the erosion· The owner of the company did speak to [redacted] and offered to mitigate the soil erosion problem using concrete block (not brick)The price he quoted for the work was $500, and he offered to include performing the leak repair if [redacted] was willing to pay for the refrigerant that need to be replaced (generally ~$300-depending on how much has escaped)To put these prices in context, here are typical prices for: o Replacing refrigerant: $o Repairing a refrigerant leak and replacing refrigerant: $1,o Installing a concrete pad at the time of unit installation (>man hours, multiple visits to the home): $2,o Installing a concrete pad subsequent to unit installation (> man hours, multiple visits to the home, de-installation of the unit, and re-installation of the unit): $5,As there was no defect in workmanship, we are unwilling to address this problem except as a new, unrelated repairOur offer to address [redacted] ’s problem at a significantly reduced cost still standsWe also suggest [redacted] may want to consider a claim through either: a) her homeowner’s insurance company; or b) if she has one, her home warranty companyThank you
Great serviceTechnician arrived on time and was very proficient, explaining things as he wentReplaced a shutoff valve, which seemed a bit pricey, but overall satisfactory
We experienced a pesky difficult problem to diagnose however it was determined to be a propane regulator Parrish Services was very positive and responded quickly I would recommend them!
The service was prompt, thorough and all questions were fully answered with recommendations for seeking further reviews of recommended products
My experience with Parrish Services has been extremely positive from A to Z; from the time I placed my cal to set up an appointment, through the time the technician, Frank came to my house to address the plumbing problems I had, and the way he was explaining the cause of the problems and the possible solutionsI was informed at each step of the process and was not left in the dark
I am rejecting this response because: The annual service contract was represented to me as inclusive of labor costs on any recallI would pay for parts not covered by a warranty, but not laborI also reject the assertion that $per hour is consistent with other area businesses Maybe there is still some confusionThis was not a defect in any service we performed, and it was not a manufacturer's recallEither of those activities would have been freeThis was a manufacturer's defectThe remedy for a manufacturer's defect is the manufacturer's warranty, and this warranty covers parts onlyThe part was freeHowever, the trip, the diagnostic, the repair, and the part processing were not freeThis is the standard in the HVAC industry, and our rates are established in advance and approved by ***Had this been a regular service repair, the charge would have been approximately $As a maintenance agreement customer, you would have saved $for the trip fee and 15% off the repairThe technician, however, established the work was eligible for a manufacturer warranty repair, thereby saving you much of this expense As your representative requested Parrish diagnose the problem, a warranty repair was authorized, and our rates are fixed in advance and approved by ***, the billing is accurateIf you would like to identify and contract with a lower cost [redacted] warranty provider for any future [redacted] warranty repairs, we would be disappointed to lose your businessHowever, the repairs we have performed already have a fee of $180, and payment was due at the time of serviceThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Regards, [redacted]
We apologize for the inconvenience we caused.Our policy is to charge for all visits as, in general, we are unable to determine prior to coming out whether a failure is related to a previous visitIn our experience, subsequent failures are most often unrelated, so our customer services reps and technicians are instructed to collect for all service activityThe homeowner called our office on February 4th and made our Customer Service Department aware of their concernsOur customer service rep spoke with the HVAC manager who agreed we should offer a full refundEven in this case we were unable to establish for certain whether the failure was related, but we did agree to refund the full amount since we were unsureWe closed our complaint with the customer on February 7th and issued a check dated February 11th for a full refund.Thank you
Always professional and courteous
Parrish services did excellent plumbing and electrical work for us They gave a free estimate and perfect customer service They were timely and provided professional work They even came back for free to fix a minor error Highly recommend them for any household work
I am rejecting this response because: The annual service contract was represented to me as inclusive of labor costs on any recallI would pay for parts not covered by a warranty, but not laborI also reject the assertion that $per hour is consistent with other area businessesMaybe there is still some confusionThis was not a defect in any service we performed, and it was not a manufacturer's recallEither of those activities would have been freeThis was a manufacturer's defectThe remedy for a manufacturer's defect is the manufacturer's warranty, and this warranty covers parts onlyThe part was freeHowever, the trip, the diagnostic, the repair, and the part processing were not freeThis is the standard in the HVAC industry, and our rates are established in advance and approved by ***.Had this been a regular service repair, the charge would have been approximately $As a maintenance agreement customer, you would have saved $for the trip fee and 15% off the repairThe technician, however, established the work was eligible for a manufacturer warranty repair, thereby saving you much of this expenseAs your representative requested Parrish diagnose the problem, a warranty repair was authorized, and our rates are fixed in advance and approved by ***, the billing is accurateIf you would like to identify and contract with a lower cost [redacted] warranty provider for any future [redacted] warranty repairs, we would be disappointed to lose your businessHowever, the repairs we have performed already have a fee of $180, and payment was due at the time of service.Thank you
Thank you for the opportunity to formally respond to the homeowner’s concernsParrish did respond to a call on 1/9/for a line that had separated from an icemakerOur technician determined the icemaker valve had been installed incorrectly, so he corrected the installation and made a related repair Based on both the homeowner’s feedback and the technician notes, we agree from the first call: 1) the valve had been installed incorrectly; 2) the hose was located in an interior wall (i.e., a place where freezing is less likely); 3) the technician did not make note of any signs of freezing; 4) the charge was $304; and 5) the customer paid as agreed The 90-day warranty described by the homeowner and noted in this call’s invoice is not the Parrish Services labor warranty; that was the manufacturer’s warranty for the parts installedOur standard labor warranty for repairs would be in effect, and it covers any defect in workmanship for one year, not days On 1/25, the customer called Parrish Services for Saturday emergency call out serviceThe technician indicated in his notes there were signs of freezing, most notably the cap had been completely blown off, something that does not happen with regular water pressureThe technician also observed cold air blowing in the area even though it was along an interior wallThe technician explained the line had frozen and made the repairThe emergency service dispatch fee was $212, and the repair was an additional $The customer maintained the repair should have been covered as part of the prior repair because we “guaranteed” our prior work and refused to pay his bill The technician and several office staff spoke with the homeowner over multiple occasionsWe explained the difference in the two repairsWe also explained (multiple times) freezing pipes are not a defect in workmanship and thus are not covered under a labor warrantyThe homeowner continued to demand we pay for his damage because our “ technician said the repair was guaranteed.” We do not dispute there was a labor warranty in effectHowever, we explained a labor warranty protects against a defect in the labor for that repair, and this situation was not a defectA labor warranty does not guarantee nothing will ever go wrongFor example, if the line had been yanked open because there was an earthquake, that would not have been covered under a warrantyOn the other hand, the incorrect installation of the valve should have been covered under a labor warranty from the installer (provided it was within the warranty period) In addition to explaining a labor warranty to the homeowner, we also explained that if the customer’s insurance adjuster reviewed the claim and was able to substantiate the damage was due to our faulty repair and not due to freezing, then we will take responsibility As for the number of complaints filed with Revdex.com, we have a solid track record of resolving complaints; hence our accreditation and excellent ratings [redacted] and ***, [redacted] , and Parrish Services are three of the largest mechanical contracting companies in the area as validated by number of mechanical permits issuedThe larger size of our companies is a testament to our continued good work but also the reason the raw number of complaints is higherAt Parrish Services, we serve tens of thousands of clients annuallyWe strive to satisfactorily resolve every complaint, and we stand behind our work 100%This customer asked for emergency callout service at $(something not covered under any warranty) and then agreed to a repair for $that was not related to the first problemWe performed the work as agreed and are entitled to payment Thank you
Excellent same day service!
Quick flexible service
Our heat pump problem was resolved quickly I was able to set up an appointment on Sunday for the next day The technician, Matt H, was efficient and kept us updated on progress He gave us a detailed account of what had to be done and filed a report with Parish with all the units figures
[redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda C [redacted] Chief Operating Officer Parrish Services, Inc direct: [redacted] Connect with me on [redacted] follow us on [redacted] [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook [redacted] has a Priority Service Plan for his heat pump, and we performed routine maintenance at this address on the following dates: 09/03/ 04/26/ 02/01/ 06/12/ 12/29/ 01/14/ 06/05/ 06/13/ On the previous checks, there was no evidence of any system failureOn the most recent visit, however, our technician found multiple problems that included a leak at the heat pump’s service valveThe system was already exhibiting signs of low refrigerant; specifically, frost was forming on the unitGiven the prior service history and the current condition, the technician determined a leak had developedHe recommend repairing the leak at the service valve, adding refrigerant, and replacing a capacitorHe advised (in writing) the system was already frosting and would not keep up on hot day [redacted] then spoke with our HVAC Service Manager on July 8, at 16:for twelve minutesThe manager did explain to [redacted] that supplying adequate refrigerant is the responsibility of the system owner; i.e., the heat pump is a closed system, and adding refrigerant is not a regular or included maintenance activity [redacted] was not satisfied with the response and asked to have his contract cancelledThe manager agreed and complied by sending an email request to the Billing DepartmentBecause the discussion took place after our Billing Department was closed, the contract was cancelled and time stamped the following business day, July As [redacted] has said, he contracted with Parrish Services to perform routine maintenance for his system, and checking refrigerant levels is a regular diagnostic process for both a heat check and a cool checkIt was his prerogative to forego having the refrigerant levels checked if he believed large amounts of refrigerant were going to be dispersed in the processThat being said, Section of the Clean Air Act of prohibits individuals from intentionally venting refrigerants into the atmosphere, and all Parrish Services heating and air conditioning technicians hold U.SEPA Type I and Type II certificationsThe technicians are trained in and comply with all refrigerant venting regulationsAdditionally, the EPA stipulates, “Small releases of refrigerant that result from purging hoses or from connecting or disconnecting hoses to charge or service appliances will not be considered violations of the prohibition on ventingHowever, recovery and recycling equipment manufactured after November 15, 1993, must be equipped with low-loss fittings.” Parrish Services complies with all relevant Section rules, including the use of equipment with low-loss fittings Expecting Parrish to replace refrigerant would be analogous to expecting an auto mechanic to replace a quart of oil after testing the oil levels several times with a dipstickWe are not providing refrigerant at no charge, but we would be willing to return for a follow up visit without the regular $trip charge if [redacted] would like to have the repairs performedAnd because the service plan was cancelled, a charge would be have been due for the maintenance visit, but we opted to waive that fee I apologize if [redacted] felt he was treated rudely by our manager, and we will be happy to apologize personally; we will note his file, and at his convenience he may call and ask for one of the owners Linda Couch Chief Operating Officer Parrish Services, Inc direct: Connect with me on LinkedIn follow us on facebook
Maintenance checkup was scheduled on line and confirmed on line. Brian, the service technician, called fifteen minutes before arrival. Brian explained everything he did and the house was as neat when he left as when he arrived. I had a followup question that I communicated to Brian via voice mail and he promptly researched the issue and got back to me within one half hour. Entire experience was top notch.
Excellent response on a Sunday morning - to replace a defective component in a recently installed appliance Bravo to Parrish for caring and acting to make it right for the customer! Thanks!