Parma Elks Lodge

(The following was copy/paste by Revdex.com staff - LST)***From: [redacted] Date: Wed, Jan 24, at 11:AMSubject: To: [redacted] I just want the Parma Elks Club to know I don't tolerate people that don't tell the truth I was telling the truth Jody the hall representative was outside smoking a cigarette my friend [redacted] parked in the handicap parking she has two artificial hips Josie told my friend [redacted] she was not allowed to park there that was for their Members Only that was our people had to park in the back that is the truth Josie also said all my guests had to park in the back absolutely no parking in the front that was for their Members Only handicap parking is only in the front and my people that are disabled we're discriminated against by her and then they let her get away with it also nobody made another pot of coffee we found a small coffee pot and had to make it our self the hall was not finished when we got there they were just starting to mop the floor when we were trying to bring our stuff in Josie said she was going to be at the hall till we left she walked out without telling us everything the staff is very rude except for the bartender they were coming in our kitchen and throwing their trash in our can I was right there when it happened the lady had brown hair and glasses and short I believe she's the one they just fired to with her husband they are trying to act like their employees are so innocent well they're not I have contacted the Ohio Civil Rights Commission in regards to the disability parking how my people were discriminated against and not allowed to park in handicap parking they have no Authority at the hall to tell my people they are not allowed to park in the disabled parking spot when yes they are they have a card they have medical conditions the Parma Elks Club should be very ashamed for the lies and for sticking up for employees that are extremely rude and nasty I have plenty of witnesses if you would like to speak to them how they were mistreated when it came to parking in the handicap parking spots in the front that they were denied we were told no parking in the front at all that is terrible and then to call me rude they're the ones that are rude and they have a big problem they need to take care of Shame on the Parma Elks club for lying for dishonesty especially for the cruelty shown to my people that were disabled and denied parking in the handicap parking shame on all of them especially Josie c [redacted] I will never ever use that Hall and again I would never recommend that Hall I want absolutely nothing from them at all

(The following was copy/paste by Revdex.com staff - LST)***January 20, Revdex.com [redacted] RE: complaint ID [redacted] To whom it may concern, Please allow this to serve as response to the notice of the complaint which we received from your office concerning our hall rentalFor purposes of this response, we will refer to the parties as “the complainant”and “the hall "the hall representative”Also, please be aware that the Parma Elk property consists of the hall area which which houses its own kitchen (“hall kitchen”)and the members only lounge (“lounge”)which also hosts its own its o kitchen (“lounge kitchen”)The hall rental includes access only to the hall and hall kitchen and does not allow renters to utilize the lounge kitchen nor are renters or their guests granted access to the lounge with the exception of the signer of the contract who may enter the lounge to report to the hall representative or bartender any issues with the hall rentallease note also that our rental contract does not dictate that the Elks hall representative remain on the premises for the duration of the event and the renter is told to see the lounge bartender if there are any concerns and upon leaving the facility.) The parking area consists of spaces in both the front of the building, as well as, ampel parking in the rear of the buildingIf we may: We did indeed rent the hall to the complainant for her personal function which was held on on December 16th, The complainant contracted the hall for the hours of 5:p.mto 10:p.mAs a courtesy to our renters, we do allow them to arrive early in order to set up.As there was an earlier event scheduled that day, we told the complainant that she could arrive at 3:p.m.to set upAs she was she was concerned about having enough time to set up,we assured her that not only would we allow her to arrive and 1/hours prior to the event, we offered to have our staff and volunteers assist her with her set up which I the sole responsibility of the renterOr staff assured that the hall was cleaned and prepped well before her event and offered to do whatever they could to assist with the set upFurther, we extended her hall rental time by an additional hour at no additional cost to herThe hall was set up well before 5:p.mand the complainant thanked our staff and volunteers for the additional assistanceDuring the event, the complainant pointed out a few items which she was unsatisfied with such as the placement of the toilet paper in the men’s room, along with the shortage of hand soap in the men's roomThese minor items were immediately addressed upon her requestUnfortunately, the complaint regarding the coffee was merely human errorOur representative prepared the coffee pot, but but inadvertently failed to place the coffee in the potOne of our members, in an attempt to assist, immediately provided a replacement pot and assisted in getting coffee made for the guestsAs or the complaints about Elks members entering the hall kitchen, that is simply untrue, the complainant apparently mistook the lounge kitchen as par of the hall kitchenPrior to the event, we did indeed post a sign on the building which simply read“hall parking in rear” This was done as most guests to the hall are unfamiliar with the fact that there is parking in the rear of the buildingWe do this as a courtesy to the guests and to alleviate parking congestion handicapped spaces are available on a first come/first serve basis as is the case in any parking environment and are are located in the front of the buildingAt no time did the Elks hall representative or any other representative of the Elks tell the complainant or any of her guests that guests could not utilize the handicapped parkingThe day after the event, the complainant visited the lounge to retrieve an item that was left at the eventUpon arrival, she was verbally abusive to the bartender on staff and asked to speak with a a trusteeTwo trustees who happened to be on site at the time did indeed speak with her and, while not warranted, refunded the cost of the hall rental to her in fullAs an aside, we would like to add that the complainant has visited at least one other local hall and has slandered both the Elks organization and the hall representative when speaking with the other organizationWe do fully intend to draft a cease a desist letter in the matterAs you can clearly see, the Parma Elks has gone above and beyond to satisfy the complainant albeit to no availBeyond a full refund which has already been extended, we have no further actions to offerWe appreciate your prompt attention to this matter and trust that upon review, this complaint will be deemed fraudulent and having been based solely on malice will therefore be dismissed immediatelyShould there be a need, we can be further contacted via U.SMailVery Truly Yours, Parma Elks Board of Directors

(The following was copy/paste by Revdex.com staff - LST)[redacted]From: [redacted]Date: Wed, Jan 24, 2018 at 11:25 AMSubject: To: [redacted]I just want the Parma Elks Club to know I don't tolerate people that don't tell the truth I was telling the truth Jody the hall representative was outside smoking a cigarette my friend [redacted] parked in the handicap parking she has two artificial hips Josie told my friend [redacted] she was not allowed to park there that was for their Members Only that was our people had to park in the back that is the truth Josie also said all my guests had to park in the back absolutely no parking in the front that was for their Members Only handicap parking is only in the front and my people that are disabled we're discriminated against by her and then they let her get away with it also nobody made another pot of coffee we found a small coffee pot and had to make it our self the hall was not finished when we got there they were just starting to mop the floor when we were trying to bring our stuff in Josie said she was going to be at the hall till we left she walked out without telling us everything the staff is very rude except for the bartender they were coming in our kitchen and throwing their trash in our can I was right there when it happened the lady had brown hair and glasses and short I believe she's the one they just fired to with her husband they are trying to act like their employees are so innocent well they're not I have contacted the Ohio Civil Rights Commission in regards to the disability parking how my people were discriminated against and not allowed to park in handicap parking they have no Authority at the hall to tell my people they are not allowed to park in the disabled parking spot when yes they are they have a card they have medical conditions the Parma Elks Club should be very ashamed for the lies and for sticking up for employees that are extremely rude and nasty I have plenty of witnesses if you would like to speak to them how they were mistreated when it came to parking in the handicap parking spots in the front that they were denied we were told no parking in the front at all that is terrible and then to call me rude they're the ones that are rude and they have a big problem they need to take care of Shame on the Parma Elks club for lying for dishonesty especially for the cruelty shown to my people that were disabled and denied parking in the handicap parking shame on all of them especially Josie c[redacted] I will never ever use that Hall and again I would never recommend that Hall I want absolutely nothing from them at all

(The following was copy/paste by Revdex.com staff - LST)[redacted]January 20, 2018 Revdex.com [redacted] RE: complaint ID [redacted] To whom it may concern, Please allow this to serve as response to the notice of the complaint which we received from your...

office concerning our hall rental. For purposes of this response, we will refer to the parties as “the complainant”and “the hall "the hall representative”. Also, please be aware that the Parma Elk property consists of the hall area which which houses its own kitchen (“hall kitchen”)and the members only lounge (“lounge”)which also hosts its own its o kitchen (“lounge kitchen”). The hall rental includes access only to the hall and hall kitchen and does not allow renters to utilize the lounge kitchen nor are renters or their guests granted access to the lounge with the exception of the signer of the contract who may enter the lounge to report to the hall representative or bartender any issues with the hall rental. lease note also that our rental contract does not dictate that the Elks hall representative remain on the premises for the duration of the event and the renter is told to see the lounge bartender if there are any concerns and upon leaving the facility.) The parking area consists of spaces in both the front of the building, as well as, ampel parking in the rear of the building. If we may: We did indeed rent the hall to the complainant for her personal function which was held on on December 16th, 2017. The complainant contracted the hall for the hours of 5:00 p.m. to 10:00 p.m. As a courtesy to our renters, we do allow them to arrive early in order to set up.As there was an earlier event scheduled that day, we told the complainant that she could arrive at 3:30 p.m.to set up. As she was she was concerned about having enough time to set up,we assured her that not only would we allow her to arrive 1 and 1/2 hours prior to the event, we offered to have our staff and volunteers assist her with her set up which I the sole responsibility of the renter. Or staff assured that the hall was cleaned and prepped well before her event and offered to do whatever they could to assist with the set up. Further, we extended her hall rental time by an additional hour at no additional cost to her. The hall was set up well before 5:00 p.m. and the complainant thanked our staff and volunteers for the additional assistance. During the event, the complainant pointed out a few items which she was unsatisfied with such as the placement of the toilet paper in the men’s room, along with the shortage of hand soap in the men's room. These minor items were immediately addressed upon her request. Unfortunately, the complaint regarding the coffee was merely human error. Our representative prepared the coffee pot, but but inadvertently failed to place the coffee in the pot. One of our members, in an attempt to assist, immediately provided a replacement pot and assisted in getting coffee made for the guests. As or the complaints about Elks members entering the hall kitchen, that is simply untrue, the complainant apparently mistook the lounge kitchen as par of the hall kitchen. Prior to the event, we did indeed post a sign on the building which simply read“hall parking in rear” This was done as most guests to the hall are unfamiliar with the fact that there is parking in the rear of the building. We do this as a courtesy to the guests and to alleviate parking congestion handicapped spaces are available on a first come/first serve basis as is the case in any parking environment and are are located in the front of the building. At no time did the Elks hall representative or any other representative of the Elks tell the complainant or any of her guests that guests could not utilize the handicapped parking. The day after the event, the complainant visited the lounge to retrieve an item that was left at the event. Upon arrival, she was verbally abusive to the bartender on staff and asked to speak with a a trustee. Two trustees who happened to be on site at the time did indeed speak with her and, while not warranted, refunded the cost of the hall rental to her in full. As an aside, we would like to add that the complainant has visited at least one other local hall and has slandered both the Elks organization and the hall representative when speaking with the other organization. We do fully intend to draft a cease a desist letter in the matter. As you can clearly see, the Parma Elks has gone above and beyond to satisfy the complainant albeit to no avail. Beyond a full refund which has already been extended, we have no further actions to offer. We appreciate your prompt attention to this matter and trust that upon review, this complaint will be deemed fraudulent and having been based solely on malice will therefore be dismissed immediately. Should there be a need, we can be further contacted via U.S. Mail. Very Truly Yours, Parma Elks Board of Directors