The phone call and mailing of the security deposit report was recorded in the system on August 25, Per the request of the resident the regional manager agreed to walk the resident's apartment and discuss the condition and any charges if applicableOn August 14, the regional manager left a message for the resident to set up an appointment to walk the unitThe regional manager never received a return call from the residentThe balance on the account is accurate and still due
The resident moved out on August 18, The security deposit report was processed on August 25, After the security deposit was processed the resident owed a balance of $A voice mail was left for the resident on August 25, regarding the balance owedA copy of the security deposit report was mailed to the resident's forwarding address on August 25, Two attempts were made to notify the resident that a balance was owed before the account was sent to the collection agency
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, they havent refunded my application fee which I asked for multiple times for the frustration and inconvenience Sincerely, [redacted] **
The resident moved into the apartment on 11/5/On 11/6/the resident reported that the carpet had a pet urine smellThe carpet was replaced on 11/10/and 11/11/A rent credit of $was given on 11/15/This credit was a reimbursement of rent from 11/5/to 11/11/due to the
replacement of the carpet. Two work orders were submitted for the smoke/CO detectorThe first work order was called in on 11/17/The battery was replaced the same dayThe second work order was called in on 12/21/The smoke/CO detector was replaced the same day. On 4/14/the resident came in for a package and the package was not in the officeThe company that the resident bought the products though is replacing the products at no charge to the residentThe resident has been reimbursed for the package therefore no other money is due to the resident at this time
Complaint: [redacted]
I am rejecting this response because:Regardless of what your system claims, no phone call nor mailing were ever received. Even though I do not agree with your tactics and your management has a history of lying to me in the past and not following through with promises made, as well as not keeping proper records in your system, which was addressed during my move out and spoken of multiple times during my residency. I do not have faith that your system is being maintained properly. I have already paid the amount indicated. Remove this item from my credit report. I will also note that the customer service received from your management staff during my 1 year tenure as a resident was the lowest quality service I have ever received from any business.
Sincerely,
[redacted]
My name is [redacted] and I’m the new Community manager of Parliament apartment.I’m so sorry to hear about the frustration and the inconvenience that [redacted] had to go through during her money refund process but I’m ready to help solving this issue as soon as possible.As soon as I received the...
email for the Revdex.com I did search in our system to find out that [redacted] deposit of $99.00 was mailed to [redacted] the same week she canceled her application and was sent to the address she provided us with .I’m not sure what happened exactly and why she didn’t receive it .I called [redacted] this morning to speak to her in person and to apologies for the misunderstanding and the frustration that she has been through since February 2016. Unfortunately I wasn’t successful so I left her a detailed voice message.I really hope [redacted] will call me so I could get her information in order to send her the deposit back. Thank You , Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, they havent refunded my application fee which I asked for multiple times for the frustration and inconvenience.
Sincerely,
[redacted]
The phone call and mailing of the security deposit report was recorded in the system on August 25, 2017. Per the request of the resident the regional manager agreed to walk the resident's apartment and discuss the condition and any charges if applicable. On August 14, 2017 the regional manager left a message for the resident to set up an appointment to walk the unit. The regional manager never received a return call from the resident. The balance on the account is accurate and still due.
The resident moved out on August 18, 2017. The security deposit report was processed on August 25, 2017. After the security deposit was processed the resident owed a balance of $131.43. A voice mail was left for the resident on August 25, 2017 regarding the balance owed. A copy of the security...
deposit report was mailed to the resident's forwarding address on August 25, 2017. Two attempts were made to notify the resident that a balance was owed before the account was sent to the collection agency.
The phone call and mailing of the security deposit report was recorded in the system on August 25, Per the request of the resident the regional manager agreed to walk the resident's apartment and discuss the condition and any charges if applicableOn August 14, the regional manager left a message for the resident to set up an appointment to walk the unitThe regional manager never received a return call from the residentThe balance on the account is accurate and still due
The resident moved out on August 18, The security deposit report was processed on August 25, After the security deposit was processed the resident owed a balance of $A voice mail was left for the resident on August 25, regarding the balance owedA copy of the security deposit report was mailed to the resident's forwarding address on August 25, Two attempts were made to notify the resident that a balance was owed before the account was sent to the collection agency
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, they havent refunded my application fee which I asked for multiple times for the frustration and inconvenience Sincerely, [redacted] **
The resident moved into the apartment on 11/5/On 11/6/the resident reported that the carpet had a pet urine smellThe carpet was replaced on 11/10/and 11/11/A rent credit of $was given on 11/15/This credit was a reimbursement of rent from 11/5/to 11/11/due to the
replacement of the carpet. Two work orders were submitted for the smoke/CO detectorThe first work order was called in on 11/17/The battery was replaced the same dayThe second work order was called in on 12/21/The smoke/CO detector was replaced the same day. On 4/14/the resident came in for a package and the package was not in the officeThe company that the resident bought the products though is replacing the products at no charge to the residentThe resident has been reimbursed for the package therefore no other money is due to the resident at this time
Complaint: [redacted]
I am rejecting this response because:Regardless of what your system claims, no phone call nor mailing were ever received. Even though I do not agree with your tactics and your management has a history of lying to me in the past and not following through with promises made, as well as not keeping proper records in your system, which was addressed during my move out and spoken of multiple times during my residency. I do not have faith that your system is being maintained properly. I have already paid the amount indicated. Remove this item from my credit report. I will also note that the customer service received from your management staff during my 1 year tenure as a resident was the lowest quality service I have ever received from any business.
Sincerely,
[redacted]
My name is [redacted] and I’m the new Community manager of Parliament apartment.I’m so sorry to hear about the frustration and the inconvenience that [redacted] had to go through during her money refund process but I’m ready to help solving this issue as soon as possible.As soon as I received the...
email for the Revdex.com I did search in our system to find out that [redacted] deposit of $99.00 was mailed to [redacted] the same week she canceled her application and was sent to the address she provided us with .I’m not sure what happened exactly and why she didn’t receive it .I called [redacted] this morning to speak to her in person and to apologies for the misunderstanding and the frustration that she has been through since February 2016. Unfortunately I wasn’t successful so I left her a detailed voice message.I really hope [redacted] will call me so I could get her information in order to send her the deposit back. Thank You , Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, they havent refunded my application fee which I asked for multiple times for the frustration and inconvenience.
Sincerely,
[redacted]
The phone call and mailing of the security deposit report was recorded in the system on August 25, 2017. Per the request of the resident the regional manager agreed to walk the resident's apartment and discuss the condition and any charges if applicable. On August 14, 2017 the regional manager left a message for the resident to set up an appointment to walk the unit. The regional manager never received a return call from the resident. The balance on the account is accurate and still due.
The resident moved out on August 18, 2017. The security deposit report was processed on August 25, 2017. After the security deposit was processed the resident owed a balance of $131.43. A voice mail was left for the resident on August 25, 2017 regarding the balance owed. A copy of the security...
deposit report was mailed to the resident's forwarding address on August 25, 2017. Two attempts were made to notify the resident that a balance was owed before the account was sent to the collection agency.