Parkway Pools & Patio d/b/a Dr. Feelgoode's

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I forwarded all paperwork to Revdex.com that was asked for I have not heard from the Revdex.com The pool has many issues that we have not even mentionedWorse experience dealing with this man I have contacted John and the company a few times NO ONE RETURNS THE CALLS! He is unreasonable and does not listenHe does not speak the truth He has a terrible reputation with other customers as well as his own employees! Regards, [redacted] ***

What surprises me is the attitude of a customer that had a pool put complete withing daysIt never surprises how a product that will be in someones home for the next years can become so displacedUnfortunately they feel they have been overcharged for a necessary unforeseen expense of $ Without belaboring the issue I would like to respond as follows: When they return the safety fence and poles they will receive a $refundThe $closing credit is a discount only when we close the poolThey are more than entitled to take if we closing their pool this seasonThe Closing fee is $less the discountThe heater will be hooked up at anytime they desireThe husband is aware of why it is not hooked upWhen he wants it done we will respond immediatelyAll warranties will be filed immediately upon receipt of the balance of $ I have tried to reach out to the husband who we worked very closely with during the installation but he will not return my callsI would like to put this in a positive note since, since I have an obligation to warranty this finished productI wish the customer would reach out to me so this would make it easier to respond to any questions or problems they might haveUpon receipt of the balance we will proceed with any necessary request this customer would have

In response to claim ***I received your complaint and will respond to the major points indicated in the letter.The pool was purchased in April and was orderedIt took days for it to arrive from the factoryThis is an element that I cannot control.Upon arrival it rained for the
balance of the month and the better part of JuneAnother element that we cannot controlOnce we start to install the pools we try to go in a priority of how they were purchased.*** *** is correct in his comments that once the pool is sold and delivered it is out of our handsHowever we have an excellent "In House Installer" that *** *** had to wait to have his pool installedAs per this letter his pool has been installed by this person.This matter is closed with Doctor Feelgoodes

I have filed my response previously regarding this complaintI have nothing further to addThe customer received everything she purchased and unfortunately she wishes to take a negative position against the companyShe should look at the tremendous value she received and the wonderful warranty provided from the manufacture and enjoy the summer in her above ground pool

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letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me. Although he did take responsibility for the delay (what else could he have said - taking months to complete), He gave us a bill for the salt system for $- He claims to have taken off $the salt system, however when we spoke to him on the phone my husband asked if he was taking off anything the cost of the chlorine which we were not taking and he said yes, the salt system would end up costing us $- so there was no discountAlso when I commented that I had written down the cost of the salt system as $1500.00, he said that was last years price (well, we asked for it last year, so we should have gotten that price).He also gave us a credit to their store for $for the inconvenience. Although he mentioned that he is working on a project for us, this project was talked about months ago and we've had a pole sticking out of the concrete for months for the project he started but has not finishedSaid it should be done the week of 7/18/(we'll see) He kept saying, I take responsibility for this just to shut us up The comment he made " the pool looks nice"Did not care about anything else, the additional cost that we had to pay (additional dirt removal, broken fence) that we did not budget for.Again, I just want this finished - we have a warranty for years, I just hope it is worth it.Regards, *** ***

5-25-16In response to *** *** complaint, Doctor Feelgoods sold an above ground pool w/ complete pkg @ a sale we had in Dec The subcontractors installed the pool in the spring of & did a beautiful job The pump did not seem to be working properly & we went out to
replace itWhen the installers arrived he was verbally abused by *** *** This is unacceptable I emailed him to explain I take responsibility for the bad pump but would not have anyone set foot in the yard again His wife picked the pump up, they said they installed it & the second pump seed bad as well I asked her to return it & I would replace it She said she could not get it off & would like a new one anyway I agreed & I'm waiting for the bad pump to be returned Mark L. Doctor Feelgoods

10/28/
In response to claim ***
I am not going to go thru a very long explanation regarding this contract and the problems that impearled us from being able to install this customers poolAs per the letter of 8/23/14, I covered Doctor Feelgoode's positionAt the same time, I mailed out check #*** to *** *** *** for $I noticed that over the past month that the check was not cashedI thought it was some legal position that they were takingIf it has not been received as they are insinuating, then as of this letter I will stop payment and reissueI stand by the previous letter with the accounting below:
Initial Deposit $2,Non Refundable portion due to out of pocket expenses in their yard $Refundable portion when the pool that was purchased was sold $1,As of this date, the pool is still unsoldObviously the season has ended and most likely will remain "unsold" till seasonTHIS POOL WILL BE SOLD AND THE BALANCE OF THE DEPOSIT WILL BE RETURNEDTHE OUTSIDE DATE WILL BE MAY 1, I truly take offense to all the accusation mentioned in the *** letterThere reference to the "high pressure tactics" insinuates that I forced this project on them without their awarenessThey signed a contract of which I have every right to hold them liable for all my out of pocket and materials purchased*** *** guided us thru the excavation of this project and was as anxious to have a pool in his back yard as we were interested in building it for himWe made many attempts to try to find the proper position with his "full awareness" of the cost and consequencesDoctor Feelgoodes considers this matter closed with the Revdex.comJohn L.Executive Manager

3/7/17In response to claim ***,We installed a Fiberglass pool as outlined in the complaintThe house was under complete renovationWhere the pool was scheduled to be installed, a old house had just been torn downThe husband asked us to dispose of the existing foundation which in turn had to
be hauled away.From the start there was emotion on the part of the customerThe entire job was filled with unnecessary emotion which in turn created anxiety on both the customer and Doctor Feelgoodes.However the pool was installed in less than two days and the cement deck came shortly there afterAfter about a few weeks there was an apparent gap between the cement and the poolAs stated is ranged from 1/4" to 1/2"It was a noticable space that could have been from the cement shrinking or the pool slightly pushed outward (common on Fiberglass when completely filled).Since the customer was uncomfortable with the appearance, decided to eliminate the problem by upgrading their pool by adding a tile finish around the pool which in turn cover the areas where their was a gap.At no time did this minor repair hinder their use of the pool nor would it cause any damage to the poolThere was remedy to fix it that would also enhance it total finish.Unfortunately at the time we were swamped with business. I apparently was not reacting to the timeline ***.*** wanted the repair. This unfortunately caused more anxiety than what originally existed. We repaired the pool I believe in the month of August. There is no more work that needs to be done. I can only apologize for the delay. however I am sure that my apology is not enough.I consider this matter closed. John L. Executive Manager

As always there are two sidesThis customer did purchase a display pool at our "year end sale" Labor Day There were huge savings on brand new pools only one season oldThis customer saved in excess of $1,We held the pool for the customer until ready Along came spring The
customer wanted it delivered, however what they are not saving is they never paid for any deliveryThis was a $charge they didn't want to payThey could have come down at any time and picked it upHowever to make this customer happy, we obligated ourselves to a delivery free of charge ...at our convenienceWe made the arrangements and delivered one of our display poolsNote: we have locations and we have the some pools on all three locationsOur delivery person took the pool to the customers house and the customer made him carry it down into there basement which we would never doThe customer did help our delivery person handle the productAbout a week later the customer calls all upset that the pool that we delivered was not the pool that was in our Bethlehem locationShe noted that the pool had dirt on the product and was marked Pocono StoreShe wanted the exact same pool she purchased from our Bethlehem storeShe never complained as she was carrying the product into her basementIt did not bother her until a week laterSo once again, we made arrangements to have another pool delivered and pick up the one she didn't want due to the dirt on the productWe told her it would be at the end of the selected day We got there around pm and one one was homeAt this point we said no moreWe told her to bring back the pool and we would exchange it at the officeThis she didCase closed!!!Every year you have one customer that "tears your heart out"the glass is always "half empty instead of half full" She should be looking at a purchase that was a fraction over cost, that will be in her backyard of the next 15-yearsTo add insult to injury...the warm weather need to actually enjoy this new purchase, hasn't even arrive yetShe has a lot of swimming enjoyment yet to come

What surprises me is the attitude of a customer that had a pool put complete withing daysIt never surprises how a product that will be in someones home for the next years can become so displacedUnfortunately they feel they have been overcharged for a necessary unforeseen expense of $
Without belaboring the issue I would like to respond as follows: When they return the safety fence and poles they will receive a $refundThe $closing credit is a discount only when we close the poolThey are more than entitled to take if we closing their pool this seasonThe Closing fee is $less the discountThe heater will be hooked up at anytime they desireThe husband is aware of why it is not hooked upWhen he wants it done we will respond immediatelyAll warranties will be filed immediately upon receipt of the balance of $ I have tried to reach out to the husband who we worked very closely with during the installation but he will not return my callsI would like to put this in a positive note since, since I have an obligation to warranty this finished productI wish the customer would reach out to me so this would make it easier to respond to any questions or problems they might haveUpon receipt of the balance we will proceed with any necessary request this customer would have

8/23/I am enclosing a contract for an In Ground pool that *** *** *** purchased from Doctor FeelgoodesIt was a planned install for this SummerWe applied for a permit on the customers behalf and ordered the necessary materials to build their pool.After receiving a permit we
proceed to install their poolImmediately we were confronted with a "water issues" that stopped the processAfter weeks of working on the water issues with many attempts to resolve the problem, the Martin's made the decision not to proceed.I could have held them to a contract that was signedHowever we met in my office and I informed them that I had "out of pocket expenses" that exceed their depositIncluding the purchase of their specific pool that they order with this contractI informed them that when this pool was sold to another customer I would return a portion of their depositThe Accounting that was as discussed was as follows:Initial Deposit $2,Non Refundable portion due to out of pocket expenses in their yard $1,Refundable portion when the pool that was purchased was sold $1,As of this date, the pool is still unsoldObviously the season has ended and most likely will remain "unsold" till seasonI did use some universal small components for another pool purchaseTherefore I am enclosing $500.I could have taken this contract in another directionI lost money in our attempt to do "right" for this customerI have no desire to withhold money, however the remaining balance will not be paid until after the pool is sold.Doctor Feelgoodes considers this matter closed with the Revdex.comEnclosed is a copy of the $that was sent outJohn L.Executive Manager

December My apologies for not contacting you sooner, we have been out of town and just returned to retrieve your phone message of December I will attempt to contact you during business hours this week at your office depending on my work scheduleI unfortunately am unable to place phone calls from my place of employment while workingIn addition, I have attached a letter of response that was sent to attorney *** ***, by MrL*** dated December Upon review, you will note that MrL*** now (correctly) states that he indeed agreed to a refund of $1,and not the $1,that he has most adamantly stated numerous times in writingThis is just another example of the inappropriate manner in which he and his company conducts business and I hope that this reflects some light on the rating to which the bureau assigns to this companyMrL*** inquired to the check ($500.00) which was included with his response from the B.B.B.; the check is in safe keeping at the office of attorney ***As for the supposed initial check, it has never been received, and as stated earlier, it is viewed as just another entry in a long list of deceptions by MrL*** and his company*** *** has not filed suit as of the date of this letter, but it is the intention to do so immediately after the up coming holidaysI will notify you and the B.B.Bwhen the suit is filedAgain, I will state, we have given MrL*** more than ample opportunity and options to settle this complaintWe have grown extremely tired of his half-truths, misrepresentations and stall tacticsThe attempt to retrieve the agreed return of deposit has been not unlike the events of his company agreeing to install a pool in a safe, reliable, cost effective and legal mannertotally impossible, which indeed has led us to this junctureWhile extremely unlikely, perhaps this additional time will allow MrL*** to pause and consider his remaining option preceding the inevitable and costly court actionIt is the final opportune time for this matter to be addressed by MrL***He should be urged to contact *** *** promptly and ascertain exactly what will now be required to settle this complaint before additional monies are assessed to satisfy the increasing costs of collecting this debtThis must be concluded prior to legal proceedings being initiated and a suit is filed on our behalfThat legal complaint will most assuredly include any and all legal fees, all damages incurred by as in conjunction with the entire amount of the deposit to bring this complaint to its unavoidable justified endThis is the last reprieve for MrL*** and he should take ample consideration to terms set forth by *** *** on our behalfThere will be no further option to offer settlement once legal proceeding have commencedAt that time, MrL*** and his company will have to stand in a court of law and answer publically for his actions and, business practicesSincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only if they call and schedule a date and time to complete this work the week of 7/24/
Regards,
*** ***

As always there are two sidesThis customer did purchase a display pool at our "year end sale" Labor Day There were huge savings on brand new pools only one season oldThis customer saved in excess of $1,We held the pool for the customer until ready Along
came spring The customer wanted it delivered, however what they are not saving is they never paid for any deliveryThis was a $charge they didn't want to payThey could have come down at any time and picked it upHowever to make this customer happy, we obligated ourselves to a delivery free of charge ...at our convenienceWe made the arrangements and delivered one of our display poolsNote: we have locations and we have the some pools on all three locationsOur delivery person took the pool to the customers house and the customer made him carry it down into there basement which we would never doThe customer did help our delivery person handle the productAbout a week later the customer calls all upset that the pool that we delivered was not the pool that was in our Bethlehem locationShe noted that the pool had dirt on the product and was marked Pocono StoreShe wanted the exact same pool she purchased from our Bethlehem storeShe never complained as she was carrying the product into her basementIt did not bother her until a week laterSo once again, we made arrangements to have another pool delivered and pick up the one she didn't want due to the dirt on the productWe told her it would be at the end of the selected day We got there around pm and one one was homeAt this point we said no moreWe told her to bring back the pool and we would exchange it at the officeThis she didCase closed!!!
Every year you have one customer that "tears your heart out"the glass is always "half empty instead of half full" She should be looking at a purchase that was a fraction over cost, that will be in her backyard of the next 15-yearsTo add insult to injury...the warm weather need to actually enjoy this new purchase, hasn't even arrive yetShe has a lot of swimming enjoyment yet to come

There is no more to discuss on this complaintThe customer owes for a part of the project they authorizedIf they feel they are entitled to something other than what they purchased they can call me directly and I am more than willing to visit them at their home and discuss a solutionOur business facility is only miles from their homeWe are opened days a weekThey have never come down to resolve this issueThey have my cell and emailThey can come to the office or I am willing to go to their homeOtherwise this issue is going nowhere

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:While I agree there are always two sides to every story, there are several discrepancies in the response received from the seller
When I purchased the pool, I did inform the seller I would pick up the pool However when I spoke to Loreen in April, and inquired about picking up the pool, she said it would be delivered to me When I questioned it, she said, no worries, we will deliver it free of charge So I thought why not, saves me time and gas What I have learned since filing the claim is that the pool I purchased at the Bethlehem store was double soldSo to cover themselves, they delivered the pool directly from Tannersville in attempt to hide their mistake to meAdditionally, that is also why the liner was never delivered with the wrong poolWhen we received the wrong pool, we did not make the delivery people (note: there were two men here, not one as indicated in the response) take the pool into our basement...they both offered to assist us carrying the pool in (the seller even stated in their response to the Revdex.com that I "was carrying the product into my basement" Secondly our home is a split level home There were no steps to climb or descend to take the pool into the basementYou walk directly into the basement from the garageIt was not a week later that we noticed this was not the pool we delivered.....it was three days....they delivered the wrong pool on Monday, I called that Thursday to report the problemWhen we were bringing the pool into the basement, I did feel as if something was wrong, but due to my recent surgery and the therapy I needed, I didn't have an opportunity to fully inspect the pool the day of the delivery See the attached picturesThis pool was clearly not the same pool we viewed, inspected and purchased from the Bethlehem PA location This would be like going to a car dealer, testing driving a call with 10K miles on it and when delivery is made, I get a car with 50k miles on it What's the big deal, it's the same make and model? The big deal is it is NOT what I purchased!
The switch delivery was schedule for the following Monday after I noticed it wasn't the correct pool, but true to fashion by the seller, it was never delivered that day I spoke to John, the next day (Tuesday) and I was once again promised delivery I was informed by John that it would be delivered by 4:30pm on Wednesday, at the latest The delivery man never showed till 7:that night when we were at a township meeting(See Attached pic)
Since filing the complaint I received a call from George at Dr Feelgoodes on 5/23/stating that my liner was sitting in the warehouse When I informed him I was still waiting for the correct pool to be delivered he stated that DrFeelgoode's had a brand new pool for me, but I had to pick it up To finally settle this once and for all, I agreed to bring the incorrect pool back to the seller and pick up the brand new poolI figured DrFeelgoode's was finally trying to settle with me for their mistake We made the switch on 5/ However, it was not a brand new pool that we were given We were once again given a display model pool, this one from a home show Even that pool had broken pieces that we had to switch out, but the wall was in a better condition then the first one we were givenSo the end result is, I still don't and never will have the pool that I actually purchased at the Bethlehem PA store
Regards,
*** ***

I don't know what to say, except the customer received her check for a $issued on 8/21/check number *** and cashed the checkThere are no more issues with this customer Doctor feelgoodes considers this matter closed

I have met with the customer and we have worked out their issuesWe had a very nice sit down at their house and went over issues that bother themI believe they were satisfied with out meetingThey have asked me to continue with a future project they would like to add to their pool

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the business did finally return the $deposit for the safety fence that was never placedHowever, there was no refund for the parts that were missing and for the parts their pool installer had broken
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I forwarded all paperwork to Revdex.com that was asked for. I have not heard from the Revdex.com. The pool has many issues that we have not even mentioned. Worse experience dealing with this man I have contacted John and the company a few times. NO ONE RETURNS THE CALLS! He is unreasonable and does not listenHe does not speak the truth. He has a terrible reputation with other customers as well as his own employees!
Regards,
*** ***