Park's Garbage Service inc.

June 14, 2016Revdex.com ID ***The customer of discussion started trash services with Park's Garbage on September 1,Park's has documented that on 9/18/15, 1/8/16, and 2/19/trash or recycling was not picked upr however we issued what we call "a return service" and picked the
trash/recycle up for these missed weeks on the following business day,The customer called March 18, to cancel service, expressing he was upset that his trash was missed previouslyTo compensate for the customers inconveniences even though his trash was picked up a day later, we issued a credit for services that were documented as missedThis amounted to a credit of $(the customer paid $per month and there are typically four weekly collections a month so that would be $per collections for a credit of $for three collections)The customer paid $on August 31, covering September, October, and November, plus a onetime $delivery feeThe customer then paid $on December 3, which paid for December -December and was given an $discount for paying for the full year.The customer cancelled services on March 18, and received a credit for one collection on March 25, and all of April - December, monthsThe credit from previous collections $17.64, and the discount they received for paying for the year, $would no longer be honored since they did not have service for a year so that would be taken from the refundHere is how we arrived at the refund:Refund service for March $ 5.88Refund service months at $month $Refund credit for 9/18, 1/& 2/$ 17.64Less Annual Prepaid Discount $- 8.48Total amount of refund $226.54Park's company policy for mailing refunds is to wait - days from date of termination before a check is issued, a check in the amount of $was issued on June 7, 2016.On 6/8/we spoke with the customer regarding his refund and explained to him why he received the amount of $Customer stated he would talk with his wife and get back to usPark's is confident that we tried to resolve the service issues and that the correct amount was refund to this customer.Respectfully,Elissa R*** Office Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThat is month of trash piled up, I bought stickers at the community building like we are to a different they called parks to notify them to pick up and they ignored it so yes as the month went on and they didn't pick up our trash it continued to pile upThere has been numerous complaints about themy not taking ppl trash at allI pay for a service and want it done and a credit on my bill also this is ridiculous
Regards,
*** ***

To whom it may concern,This letter is in regards to complaint # ***Our company has instructed the driver on this route to collect all of the trash from this customer this time to resolve this manner and continue our relationship with the Borough and its residentsWe are working with the borough to take steps and implement a process to eliminate any confusion with collections moving forwardResidents do not pay hauler directly per agreement with borough which pays the bill for the trash serviceAny credits to accounts would have to be made and approved by borough council not Park's Garbage Service

To whom it may concern:Park s Garbage Service has a contract with *** *** Borough for the collection of residential trash from its residentsCollection is performed twice a week and to specific guidelines set forth in their ordinanceThe bid for the trash service was set on a specific
amount of trash to be collected from each residentExtra trash or large items are to be paid for through the borough and a sticker given to resident to place on extra trash or bulk item notifying Park's that item has been paid for and can be collectedIf extra trash or bulk items do not have stickers they are not to be picked upThis is with the agreement of the *** *** borough councilIn addition the collection point for the trash service is set within the guidelines of the borough ordinanceResidents are to set trash inside gate so Park's employees can swing gate open and remove can, dump, and place back at specified locationThe customer that filed this complaint has failed to comply with both of the above ordinances resulting in a service issueI have attached pictures showing that the extra trash has no stickers for collection and trash is piled in front of gate so Park's employees cannot open gate to take extra trash if it was stickeredPark's employees take the bag limit twice a week and have been doing so since the onset of contract*** *** council has been contacted by Park's and are in agreement that this resident is in violation of ordinancePark's has been instructed by *** *** council to continue to only take allotted trash unless extra has stickersWe are working closely with *** *** council to resolve this matter in a professional manner and maintain a great relationship with residents.Have you used your “My Park’s Card” today? ***

3/7/2018Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220To whom it my concern:In response to the customer complain ID ***We have on record that there were multiple attempts to reach out to this customer regarding payment issues (enclosed) but never received any
correspondence backDue to the nonpayment issue with the account it was placed on hold effective 9/17/The customer had stated that the services never rendered until 2/19/in which then called to inquire why the garbage wasn't collectedAt the time of this call they were again notify that their was a payment issue with the account and to resume services the amount of $Park's Garbage feels as though there were service provided that were not yet paid for to resume services.Thank you,Elissa R*** Office ManagerEnclosure

To whom it may concern:Park's Garbage Service has a contract with *** *** Borough for the collection of residential trash from its residentsCollection is performed twice a week and to specific guidelines set forth in their ordinanceThe bid for the trash service was set on a specific
amount of trash to be collected from each residentExtra trash or large items are to be paid for through the borough and a sticker given to resident to place on extra trash or bulk item notifying Park's that item has been paid for and can be collectedIf extra trash or bulk items do not have stickers they are not to be picked upThis is with the agreement of the *** *** borough councilIn addition the collection point for the trash service is set within the guidelines of the borough ordinanceThe customer that filed this complaint has failed to comply with extra trash ordinance resulting in a service issuePark's employees take the bag limit twice a week and have been doing so since the onset of contract*** *** council has been contacted by Park's and are in agreement that this resident is in violation of ordinancePark's has been instructed by *** *** council to continue to only take allotted trash unless extra has stickersWe are working closely with *** *** council to resolve this matter in a professional manner and maintain a great relationship with residents.Have you used your “My Park’s Card” today? ***