We received the original complaint from Mr*** When we went to investigate he raised the windows in question and showed us that the grids didn't line up perfectly when the bottom sash was raised We contacted the company, activating his warranty, and they supplied new sashes for his windows Mr [redacted] was still not satisfied the replacements that were supplied by the manufacturer.We were made aware of the problem with the siding when our tech, Gene, went out to deliver the new sashesUnfortunately for Mr***, we have had a backlog of work and have not had a crew available to address his complaint.We called Mr [redacted] today 6/23/to offer to send a crew out on 6/24/to take care of the siding problem Mr [redacted] said that tomorrow is not convenient for him.We are willing to take care of the siding issue as soon as we have a crew available to work on it at a time that is convenient for Mr***.As for the problem with the grid alignment, we will gladly photograph the windows at issue and send the photos along to the manufacturer, but we believe that the current solution is within their tolerances According to our tech there is barely 1/8" of difference between the grids when the sashes are up This issue is a warranty issue between Mr [redacted] and the Manufacturer and we will be glad to help facilitate a resolution between them
I am rejecting this response because: speaks custom window has had plenty of time to respond to my concernsthey had no plans coming back to my houseif my windows are warranty issue then
they should make repairs speaks should have a factory rep come to my houseone day notice to come to my house is not enough noticethey should give me todays noticeI have other work going on at my homeRegards,
*** ***
We received the original complaint from Mr. [redacted]. When we went to investigate he raised the windows in question and showed us that the grids didn't line up perfectly when the bottom sash was raised. We contacted the company, activating his warranty, and they supplied new sashes for...
his windows. Mr. [redacted] was still not satisfied the replacements that were supplied by the manufacturer.We were made aware of the problem with the siding when our tech, Gene, went out to deliver the new sashes. Unfortunately for Mr. [redacted], we have had a backlog of work and have not had a crew available to address his complaint.We called Mr. [redacted] today 6/23/16 to offer to send a crew out on 6/24/16 to take care of the siding problem. Mr. [redacted] said that tomorrow is not convenient for him.We are willing to take care of the siding issue as soon as we have a crew available to work on it at a time that is convenient for Mr. [redacted].As for the problem with the grid alignment, we will gladly photograph the windows at issue and send the photos along to the manufacturer, but we believe that the current solution is within their tolerances. According to our tech there is barely 1/8" of difference between the grids when the sashes are up. This issue is a warranty issue between Mr. [redacted] and the Manufacturer and we will be glad to help facilitate a resolution between them.
We received the original complaint from Mr*** When we went to investigate he raised the windows in question and showed us that the grids didn't line up perfectly when the bottom sash was raised We contacted the company, activating his warranty, and they supplied new sashes for his windows Mr [redacted] was still not satisfied the replacements that were supplied by the manufacturer.We were made aware of the problem with the siding when our tech, Gene, went out to deliver the new sashesUnfortunately for Mr***, we have had a backlog of work and have not had a crew available to address his complaint.We called Mr [redacted] today 6/23/to offer to send a crew out on 6/24/to take care of the siding problem Mr [redacted] said that tomorrow is not convenient for him.We are willing to take care of the siding issue as soon as we have a crew available to work on it at a time that is convenient for Mr***.As for the problem with the grid alignment, we will gladly photograph the windows at issue and send the photos along to the manufacturer, but we believe that the current solution is within their tolerances According to our tech there is barely 1/8" of difference between the grids when the sashes are up This issue is a warranty issue between Mr [redacted] and the Manufacturer and we will be glad to help facilitate a resolution between them
I am rejecting this response because: speaks custom window has had plenty of time to respond to my concernsthey had no plans coming back to my houseif my windows are warranty issue then
they should make repairs speaks should have a factory rep come to my houseone day notice to come to my house is not enough noticethey should give me todays noticeI have other work going on at my homeRegards,
*** ***
We received the original complaint from Mr. [redacted]. When we went to investigate he raised the windows in question and showed us that the grids didn't line up perfectly when the bottom sash was raised. We contacted the company, activating his warranty, and they supplied new sashes for...
his windows. Mr. [redacted] was still not satisfied the replacements that were supplied by the manufacturer.We were made aware of the problem with the siding when our tech, Gene, went out to deliver the new sashes. Unfortunately for Mr. [redacted], we have had a backlog of work and have not had a crew available to address his complaint.We called Mr. [redacted] today 6/23/16 to offer to send a crew out on 6/24/16 to take care of the siding problem. Mr. [redacted] said that tomorrow is not convenient for him.We are willing to take care of the siding issue as soon as we have a crew available to work on it at a time that is convenient for Mr. [redacted].As for the problem with the grid alignment, we will gladly photograph the windows at issue and send the photos along to the manufacturer, but we believe that the current solution is within their tolerances. According to our tech there is barely 1/8" of difference between the grids when the sashes are up. This issue is a warranty issue between Mr. [redacted] and the Manufacturer and we will be glad to help facilitate a resolution between them.