Paramount Solutions Inc.

Customer brought in phone as describedScreen ordered: issue arose because vender sent wrong screenNotified customer about issue and offered to order another screen from a different vendor or refund moneyCustomer chose be refunded rather than have another screen orderedOld screen was heavily
damaged and broken upon arrival and was not salvageable We have made every reasonable effort to satisfy this customerPhone is still fixable and we will be happy to repair the phonecharges would apply

Mr*** pscame in severely damaged and we could not repair itThis was explained to Mr***He agreed to leave the device with us to continue working on itMany customers do this and we usually are able to fix a out out of when we have more time to work on them.Normally we do not
give frequent updates on devices left for extended periods of time unless repairedMr*** is and has been free to pick up his psat any timeI am sorry that we have not fixed Mr***s psbut I have a huge back log of game stations that are severely damaged and require extensive board repairI have called Mr*** and left a message that he can pick up his psat his convenience

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Have received the refund
Regards,
*** ***

I took the phone in for a broken screen. The phone was working with the screen broken. When we receivedo the phone back the screen was not working at all. They also said every part number for the screen was the wrong size if we would reorder the screen again it would be wrong. I was given no option but a refund. The phone is not working at all I had to replace the phone with a new one because it is not repairable.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will not be picking up the PS4, you can throw it away.
Regards,
[redacted]

Customer requested virus removal. This action was performed with satisfactory results. However between the time the customer picked up his computer and returned it, all browser support for his operating system had been discontinued. In addition: the hardware on this computer is obsolete and well...

past its life expectancy. This was fully explained to the customer. We did research any and all options in an upgrade attempt. It is unfortunate that we were unable to find an appropriate fix for this customer. As such, I have authorized the customer a full refund.[redacted]Manager