Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Paragon Auto Transport will need to agree not to forward the unwarranted cancellation fee to a collection agencyThat would be a claimI honored my part of the contract however Paragon did not follow correct procedures to notify meIt is common business practice to honor their steps involved in communicating with the customerComplaint will be closed with a response stating that [redacted] does not owe any cancellation fees and that our contract is terminated Regards,
Paragon Transport did exactly what they were hired to do & notified [redacted] via phone & email of the pickup scheduleWe have excepted [redacted] **'s breech of contract & again do not wish for [redacted] to waste anymore of our timeHe canceled his order & was not & will not be charged the $cancellation fee he owed
[redacted] ** placed his order at 4:51pm cst 7/, he stated he had been booked with another company & got the run around for two weeks, he asked for our help on getting his car picked up.He returned his signed contract at 5:17pm cst 7/We assigned a driver not long after he placed his order on 7/ I immediately called [redacted] at 6:36pm cst 7/& told him I had a driver scheduled to load his car 7/or early 7/He was very impressed & was glad we were able to get a driver so quickly [redacted] emailed Paragon Transport early on 7-to confirm what I told him the night before about the pickup schedule , I emailed him back minutes later to again confirm the scheduleMy driver spoke with *** at the pickup location around noon on 7/to tell him he was going to load in a few hours & *** told him the car was ready [redacted] ** emailed(not called) to cancel at 12:pm cst 7/saying the company that gave him the run around now had a carrier & he was cancellingWe did exactly what [redacted] hired us to do & [redacted] cancelled via email right before the driver was going to pickup [redacted] was notified of the pickup schedule via phone call & email & signed a contract that if he cancelled after scheduling, he would owe a cancellation fee of no less than $My driver wasted time & fuel, we even offered to discount the cancellation fee to $, but [redacted] refusedI have attached the signed contract & emailsWe did nothing wrong here & [redacted] was not charged anythingParagon Transport is the victim, not [redacted] ** The driver scheduled can be reached for comment, if need to confirm -------- Original Message -------- [redacted] ** [redacted] Date: Wed, July 30, 09:am To: "< [redacted] " < [redacted] > Hey ***, Just to confirm tomorrow morning right? Just want to give the dealership a heads up Sent from my iPhone On Jul 30, 2014, at 10:AM, < [redacted] > wrote: Possibly tonight , but for sure early tomorrowThe driver should call with ETA thank you, *** [redacted] Director of Operations Paragon Transport LLC -------- Original Message -------- Subject: Re: Auto Shipping Order Form From: [redacted] ** [redacted] Date: Wed, July 30, 12:pm To: "< [redacted] >" < [redacted] > Hey ***, I just received a call from Montway about being able ship the car enclosed transport for $because they have a spot openI see you haven't charged the deposit, could you please cancel my order, as that is a great dealI apologize for any inconvenience Sent from my iPhone
[redacted] placed his order at 4:51pm cst 7/29 , he stated he had been booked with another company & got the run around for two weeks, he asked for our help on getting his car picked up.He returned his signed contract at 5:17pm cst 7/29. We assigned a driver not long...
after he placed his order on 7/29. I immediately called [redacted] at 6:36pm cst 7/29 & told him I had a driver scheduled to load his car 7/30 or early 7/31. He was very impressed & was glad we were able to get a driver so quickly. [redacted] emailed Paragon Transport early on 7-30 to confirm what I told him the night before about the pickup schedule , I emailed him back 17 minutes later to again confirm the schedule. My driver spoke with [redacted] at the pickup location around noon on 7/30 to tell him he was going to load in a few hours & [redacted] told him the car was ready. [redacted] emailed(not called) to cancel at 12:18 pm cst 7/30 saying the company that gave him the run around now had a carrier & he was cancelling. We did exactly what [redacted] hired us to do & [redacted] cancelled via email right before the driver was going to pickup. [redacted] was notified of the pickup schedule via phone call & email & signed a contract that if he cancelled after scheduling, he would owe a cancellation fee of no less than $250. My driver wasted time & fuel, we even offered to discount the cancellation fee to $150 , but [redacted] refused. I have attached the signed contract & emails. We did nothing wrong here & [redacted] was not charged anything. Paragon Transport is the victim, not [redacted].
The driver scheduled can be reached for comment, if need to confirm.
-------- Original Message --------
[redacted]
[redacted] ** [redacted]
Date: Wed, July 30, 2014 09:50 am
To: "<[redacted]" <[redacted]>
Hey [redacted],
Just to confirm tomorrow morning right? Just want to give the dealership a heads up.
Sent from my iPhone
On Jul 30, 2014, at 10:07 AM, <[redacted]> wrote:
Possibly tonight , but for sure early tomorrow. The driver should call with ETA.
thank you,
[redacted]
Director of Operations
Paragon Transport LLC
-------- Original Message --------
Subject: Re: Auto Shipping Order Form
From: [redacted] ** [redacted]
Date: Wed, July 30, 2014 12:18 pm
To: "<[redacted]>" <[redacted]>
Hey [redacted],
I just received a call from Montway about being able ship the car enclosed transport for $1049 because they have a spot open. I see you haven't charged the deposit, could you please cancel my order, as that is a great deal. I apologize for any inconvenience.
Sent from my iPhone
Paragon Transport did exactly what they were hired to do & notified [redacted] via phone & email of the pickup schedule. We have excepted [redacted]'s breech of contract & again do not wish for [redacted] to waste anymore of our time. He canceled his order & was not & will not be charged the $250 cancellation fee he owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Paragon Auto Transport will need to agree not to forward the unwarranted cancellation fee to a collection agency. That would be a false claim. I honored my part of the contract however Paragon did not follow correct procedures to notify me. It is common business practice to honor their steps involved in communicating with the customer. Complaint will be closed with a response stating that [redacted] does not owe any cancellation fees and that our contract is terminated.
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Paragon Auto Transport will need to agree not to forward the unwarranted cancellation fee to a collection agencyThat would be a claimI honored my part of the contract however Paragon did not follow correct procedures to notify meIt is common business practice to honor their steps involved in communicating with the customerComplaint will be closed with a response stating that [redacted] does not owe any cancellation fees and that our contract is terminated Regards,
Paragon Transport did exactly what they were hired to do & notified [redacted] via phone & email of the pickup scheduleWe have excepted [redacted] **'s breech of contract & again do not wish for [redacted] to waste anymore of our timeHe canceled his order & was not & will not be charged the $cancellation fee he owed
[redacted] ** placed his order at 4:51pm cst 7/, he stated he had been booked with another company & got the run around for two weeks, he asked for our help on getting his car picked up.He returned his signed contract at 5:17pm cst 7/We assigned a driver not long after he placed his order on 7/ I immediately called [redacted] at 6:36pm cst 7/& told him I had a driver scheduled to load his car 7/or early 7/He was very impressed & was glad we were able to get a driver so quickly [redacted] emailed Paragon Transport early on 7-to confirm what I told him the night before about the pickup schedule , I emailed him back minutes later to again confirm the scheduleMy driver spoke with *** at the pickup location around noon on 7/to tell him he was going to load in a few hours & *** told him the car was ready [redacted] ** emailed(not called) to cancel at 12:pm cst 7/saying the company that gave him the run around now had a carrier & he was cancellingWe did exactly what [redacted] hired us to do & [redacted] cancelled via email right before the driver was going to pickup [redacted] was notified of the pickup schedule via phone call & email & signed a contract that if he cancelled after scheduling, he would owe a cancellation fee of no less than $My driver wasted time & fuel, we even offered to discount the cancellation fee to $, but [redacted] refusedI have attached the signed contract & emailsWe did nothing wrong here & [redacted] was not charged anythingParagon Transport is the victim, not [redacted] ** The driver scheduled can be reached for comment, if need to confirm -------- Original Message -------- [redacted] ** [redacted] Date: Wed, July 30, 09:am To: "< [redacted] " < [redacted] > Hey ***, Just to confirm tomorrow morning right? Just want to give the dealership a heads up Sent from my iPhone On Jul 30, 2014, at 10:AM, < [redacted] > wrote: Possibly tonight , but for sure early tomorrowThe driver should call with ETA thank you, *** [redacted] Director of Operations Paragon Transport LLC -------- Original Message -------- Subject: Re: Auto Shipping Order Form From: [redacted] ** [redacted] Date: Wed, July 30, 12:pm To: "< [redacted] >" < [redacted] > Hey ***, I just received a call from Montway about being able ship the car enclosed transport for $because they have a spot openI see you haven't charged the deposit, could you please cancel my order, as that is a great dealI apologize for any inconvenience Sent from my iPhone
[redacted] placed his order at 4:51pm cst 7/29 , he stated he had been booked with another company & got the run around for two weeks, he asked for our help on getting his car picked up.He returned his signed contract at 5:17pm cst 7/29. We assigned a driver not long...
after he placed his order on 7/29. I immediately called [redacted] at 6:36pm cst 7/29 & told him I had a driver scheduled to load his car 7/30 or early 7/31. He was very impressed & was glad we were able to get a driver so quickly. [redacted] emailed Paragon Transport early on 7-30 to confirm what I told him the night before about the pickup schedule , I emailed him back 17 minutes later to again confirm the schedule. My driver spoke with [redacted] at the pickup location around noon on 7/30 to tell him he was going to load in a few hours & [redacted] told him the car was ready. [redacted] emailed(not called) to cancel at 12:18 pm cst 7/30 saying the company that gave him the run around now had a carrier & he was cancelling. We did exactly what [redacted] hired us to do & [redacted] cancelled via email right before the driver was going to pickup. [redacted] was notified of the pickup schedule via phone call & email & signed a contract that if he cancelled after scheduling, he would owe a cancellation fee of no less than $250. My driver wasted time & fuel, we even offered to discount the cancellation fee to $150 , but [redacted] refused. I have attached the signed contract & emails. We did nothing wrong here & [redacted] was not charged anything. Paragon Transport is the victim, not [redacted].
The driver scheduled can be reached for comment, if need to confirm.
-------- Original Message --------
[redacted]
[redacted] ** [redacted]
Date: Wed, July 30, 2014 09:50 am
To: "<[redacted]" <[redacted]>
Hey [redacted],
Just to confirm tomorrow morning right? Just want to give the dealership a heads up.
Sent from my iPhone
On Jul 30, 2014, at 10:07 AM, <[redacted]> wrote:
Possibly tonight , but for sure early tomorrow. The driver should call with ETA.
thank you,
[redacted]
Director of Operations
Paragon Transport LLC
-------- Original Message --------
Subject: Re: Auto Shipping Order Form
From: [redacted] ** [redacted]
Date: Wed, July 30, 2014 12:18 pm
To: "<[redacted]>" <[redacted]>
Hey [redacted],
I just received a call from Montway about being able ship the car enclosed transport for $1049 because they have a spot open. I see you haven't charged the deposit, could you please cancel my order, as that is a great deal. I apologize for any inconvenience.
Sent from my iPhone
Paragon Transport did exactly what they were hired to do & notified [redacted] via phone & email of the pickup schedule. We have excepted [redacted]'s breech of contract & again do not wish for [redacted] to waste anymore of our time. He canceled his order & was not & will not be charged the $250 cancellation fee he owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Paragon Auto Transport will need to agree not to forward the unwarranted cancellation fee to a collection agency. That would be a false claim. I honored my part of the contract however Paragon did not follow correct procedures to notify me. It is common business practice to honor their steps involved in communicating with the customer. Complaint will be closed with a response stating that [redacted] does not owe any cancellation fees and that our contract is terminated.
Regards,