Paradise Valley Septic Service

This vendor has been told to send over a invoice to our office which we have never receivedHe has called my cell and has been told the same thing, still no invoice has been faxed to our officeI sent him another email today advising him to fax over a invoice and he would get payedThis vendor has all way been payed on time with no problems we have not disputed this invoice we just have never receive one, we take care of our vendors and make sure they are payed promptly and on time and have had that record for years, maybe some one needs to talk to there billing department on how to bill there clientsWe were very happy with this vendor at this point if he will send us an invoice as we keep asking we have no problem paying and he will be removed from our vendor list at that time Thanks ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In reviewing the response provided by ***, he has received the invoice for services renderedHe states his office has never received the invoice 1/31/14, 5:p.m.: Email was sent to business owner with invoice attached 3/29/9:a.m.: Email was sent to business owner with invoice attached Text message sent to ***'s cell phone asking if he's going to pay the invoice 2nd text: I've sent emails to you about it (result was no response) [redacted] had called and left a voice mail yesterday morning stating he's never received the invoiceNext response may include the transcript of the voice mail I've cross-checked past invoices sent to be paid for services rendered Invoices in the past have been sent to different email addressesinvoices were sent to a general email address, where the other or more invoices were sent to the owner's email address Since [redacted] has stated he's paid all of his invoices in the past and in a timely manner, which he has, this should've been no different If the invoice was sent to a wrong email address, then I should've been notified from the get go, or from the past or more invoices, to send the invoice to a different email address Since opening this dialogue, records indicate no calls have been outbound to ***'s cell phone He's called once, and sent an email There has been no phone call made to his cell number This is inaccurate and not truthful The email he had sent to me only indicated send the invoice to the office [redacted] didn't specify to fax a copy of the invoice to the office ***'s statement of sending me an email advising to fax over an invoice is inaccurate and not truthful Below is the actual email [redacted] had sent on Monday, 5/12/at 3:p.m.: "Nice just got this so maybe you should bill the office like I ask you to youYou know I’m all ways out of town ya good luck! Send the invoice to Paradise Valley Septic and you will get paid not to my phone! I’m Not the officeThird NOTICE" Emails coming to the phone can also be received on the desktop as well Viewing emails from the phone also has the function of responding or forwarding emails as well It appears none of these actions were taken The original email, which was sent to the owner back on Jan31, now has been resent, again, to the owners email address, as well as the general email address Due to the nature of response from ***, I'm not sure if sending the invoice via either email address will result in getting paid Following this process has worked in the past, and as [redacted] has stated, which is truthful, all payments have been made and within a timely, professional manner Regards, [redacted]

I have a home with a septic system in the Cave Creek area I use Paradise Valley Septic to service my system The employees are always very patient and helpful in determining the condition of my system and explaining the best ways to care for it They give me great customer service! Thank you!

Do not hire this company! They were hired to do a septic inspection on a home I was purchasing They documented to ADEQ that the system was in good working condition Two days after occupancy the system backed up I called roto-rooter thinking it was a simple clog It was not I called Paradise Valley to come and dig it up to see what was wrong Turns out the entrance baffle was choked with roots, an area that should have been inspected but was notThis was established by consulting photos taken during the inspection Only after the work was done ( $worth) and it was time to collect was it revealed that they charge an additional $just to show up That is predatory pricing in my book but I paid them Net result: Their negligence in doing an incomplete inspection cost me almost $ I am currently filing a complaint with *** and filing suit in *** *** small claims court PS Calls to Tom and Bob were not returned

Nor sure what this vendors problem is yes he emailed over the invoice a check was cut days later, what else were we to do?? We did request a copy of all our files and passwords to be emailed and to be destroyed after they are sent to us or we will file a complaint on this company
Thanks ***

This vendor has been told to send over a invoice to our office which we have never received. He has called my cell and has been told the same thing, still no invoice has been faxed to our office. I sent him another email today advising him to fax over a invoice and he would get payed. This vendor...

has all way been payed on time with no problems we have not disputed this invoice we just have never receive one, we take care of our vendors and make sure they are payed promptly and on time and have had that record for 23 years, maybe some one needs to talk to there billing department on how to bill there clients. We were very happy with this vendor at this point if he will send us an invoice as we keep asking we have no problem paying and he will be removed from our vendor list at that time.
Thanks
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In reviewing the response provided by [redacted], he has received the invoice for services rendered. He states his office has never received the invoice.
1. 1/31/14, 5:05 p.m.:  Email was sent to business owner with invoice attached
2.  3/29/14 9:43 a.m.:  Email was sent to business owner with invoice attached
3. Text message sent to [redacted]'s cell phone asking if he's going to pay the invoice.  2nd text:  I've sent 2 emails to you about it...   (result was no response)
[redacted] had called and left a voice mail yesterday morning stating he's never received the invoice. Next response may include the transcript of the voice mail.   I've cross-checked past invoices sent to be paid for services rendered.  Invoices in the past have been sent to 2 different email addresses. 3 invoices were sent to a general email address, where the other 14 or more invoices were sent to the owner's email address.  Since [redacted] has stated he's paid all of his invoices in the past and in a timely manner, which he has, this should've been no different.    If the invoice was sent to a wrong email address, then I should've been notified from the get go, or from the past 14 or more invoices, to send the invoice to a different email address. 
Since opening this dialogue, records indicate no calls have been outbound to [redacted]'s cell phone.  He's called once, and sent an email.  There has been no phone call made to his cell number.  This is inaccurate and not truthful.
The email he had sent to me only indicated send the invoice to the office.  [redacted] didn't specify to fax a copy of the invoice to the office.  [redacted]'s statement of sending me an email advising to fax over an invoice is inaccurate and not truthful.  Below is the actual email [redacted] had sent on Monday, 5/12/14 at 3:29 p.m.:
"Nice just got this so maybe you should bill the office like I ask you to you. You know I’m all ways out of town ya good luck! Send the invoice to Paradise Valley Septic and you will get paid not to my phone! I’m Not the office. Third NOTICE"
Emails coming to the phone can also be received on the desktop as well.  Viewing emails from the phone also has the function of responding or forwarding emails as well.  It appears none of these actions were taken.
The original email, which was sent to the owner back on Jan. 31, now has been resent, again, to the owners email address, as well as the general email address.
Due to the nature of response from [redacted], I'm not sure if sending the invoice via either email address will result in getting paid.  Following this process has worked in the past, and as [redacted] has stated, which is truthful, all payments have been made and within a timely, professional manner. 
Regards,
[redacted]

I have a home with a septic system in the Cave Creek area. I use Paradise Valley Septic to service my system. The employees are always very patient and helpful in determining the condition of my system and explaining the best ways to care for it. They give me great customer service! Thank you!

This vendor has been told to send over a invoice to our office which we have never received. He has called my cell and has been told the same thing, still no invoice has been faxed to our office. I sent him another email today advising him to fax over a invoice and he would get payed. This vendor...

has all way been payed on time with no problems we have not disputed this invoice we just have never receive one, we take care of our vendors and make sure they are payed promptly and on time and have had that record for 23 years, maybe some one needs to talk to there billing department on how to bill there clients. We were very happy with this vendor at this point if he will send us an invoice as we keep asking we have no problem paying and he will be removed from our vendor list at that time.

Thanks

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In reviewing the response provided by [redacted], he has received the invoice for services rendered. He states his office has never received the invoice.

1. 1/31/14, 5:05 p.m.:  Email was sent to business owner with invoice attached

2.  3/29/14 9:43 a.m.:  Email was sent to business owner with invoice attached

3. Text message sent to [redacted]'s cell phone asking if he's going to pay the invoice.  2nd text:  I've sent 2 emails to you about it...   (result was no response)

[redacted] had called and left a voice mail yesterday morning stating he's never received the invoice. Next response may include the transcript of the voice mail.   I've cross-checked past invoices sent to be paid for services rendered.  Invoices in the past have been sent to 2 different email addresses. 3 invoices were sent to a general email address, where the other 14 or more invoices were sent to the owner's email address.  Since [redacted] has stated he's paid all of his invoices in the past and in a timely manner, which he has, this should've been no different.    If the invoice was sent to a wrong email address, then I should've been notified from the get go, or from the past 14 or more invoices, to send the invoice to a different email address. 

Since opening this dialogue, records indicate no calls have been outbound to [redacted]'s cell phone.  He's called once, and sent an email.  There has been no phone call made to his cell number.  This is inaccurate and not truthful.

The email he had sent to me only indicated send the invoice to the office.  [redacted] didn't specify to fax a copy of the invoice to the office.  [redacted]'s statement of sending me an email advising to fax over an invoice is inaccurate and not truthful.  Below is the actual email [redacted] had sent on Monday, 5/12/14 at 3:29 p.m.:

"Nice just got this so maybe you should bill the office like I ask you to you. You know I’m all ways out of town ya good luck! Send the invoice to Paradise Valley Septic and you will get paid not to my phone! I’m Not the office. Third NOTICE"

Emails coming to the phone can also be received on the desktop as well.  Viewing emails from the phone also has the function of responding or forwarding emails as well.  It appears none of these actions were taken.

The original email, which was sent to the owner back on Jan. 31, now has been resent, again, to the owners email address, as well as the general email address.

Due to the nature of response from [redacted], I'm not sure if sending the invoice via either email address will result in getting paid.  Following this process has worked in the past, and as [redacted] has stated, which is truthful, all payments have been made and within a timely, professional manner. 

Regards,

Nor sure what this vendors problem is yes he emailed over the invoice a check was cut 2 days later, what else were we to do?? We did request a copy of all our files and passwords to be emailed and to be destroyed after they are sent to us or we will file a complaint on this company.

Thanks [redacted]

I have a home with a septic system in the Cave Creek area. I use Paradise Valley Septic to service my system. The employees are always very patient and helpful in determining the condition of my system and explaining the best ways to care for it. They give me great customer service! Thank you!

Do not hire this company! They were hired to do a septic inspection on a home I was purchasing. They documented to ADEQ that the system was in good working condition. Two days after occupancy the system backed up. I called roto-rooter thinking it was a simple clog. It was not. I called Paradise Valley to come and dig it up to see what was wrong. Turns out the entrance baffle was choked with roots, an area that should have been inspected but was not. This was established by consulting photos taken during the inspection. Only after the work was done ( $160.00 worth) and it was time to collect was it revealed that they charge an additional $790.00 just to show up. That is predatory pricing in my book but I paid them. Net result: Their negligence in doing an incomplete inspection cost me almost $1200.00 I am currently filing a complaint with [redacted] and filing suit in [redacted] small claims court. PS. Calls to Tom and Bob were not returned.