Paradise Kitchens

The insults in the respond are on called forI do know my math Calendar January is a Friday Put in account the weekend sir January is Monday and I believe the service manager did back to you in a timely matter Our office staff always informs the customers of the labor charge You keep mention trip charge and truck charge When a customer calls are office staff informs each customer that we charge $per hour and a $vehicle trip charge The two charges are very different The labor charge starts from when the tech leaves for the customers house (NOTE: Anywhere in Albuquerque usually takes 15-minutes to arrive This customer leaves in Rio Rancho during Rush hour traffic.) Our Technician left our business at 8:15am after speaking to Mrs [redacted] He arrived at customers house at 8:43am We believe that is reasonable time management due to traffic, Rio Rancho.Technician time does not stop until the job is completed If technician needs to get a part the customer is charged to go get it Unfortunately the only supply vendors are in Albuquerque not Rio Rancho so there is additional charge.As was not calling ahead to supply vendors, to delay the repair my tech just left to get the part so that wasting time on the phone The second stop was where the tech no the part The first and second stop are within one block of each other.Again, the supply vendor is near the Big I which can take time in travel to and back the customers house which is charged to customerI again will repeat myself All of the times, charges where plainly written on the service ticket which the customer signed and agreed to (NOTE: Please read legal statement below the signature) If at the completion of the job the customer had a problem with charges, labor, etcit could have been discussed than not days laterI feel that maybe Mrs [redacted] should have written the complaint because there could have been miscommunication in the complaint instead of Mr [redacted] who did not talk to our office originalWe all of a choice to pick our service companies

Scott Felder Homes is aware of Dr [redacted] ’s third party inspection performed onApril 1, We have been in contact with her since receiving to makean appointment to address her issues As is our standard practice withall third party inspections we receive, the list is reviewed for warranteditems as well as items that are considered homeowner maintenance We willgladly fix any warranted items but must respectfully decline to fix the itemsconsidered basic maintenance Additionally, we request touse Christianson Air Conditioning to handle any issues regarding her system, asthey are the company that is responsible for her warranty and are our exclusiveHVAC contractor in Austin

Complaint: [redacted] I am rejecting this response because: The main issue about this is the way that labor was charged and to get extra time that was charged It is not about if the repair was done The technician told my wife that usually only the first appointment of the day was charged the trip charge and the truck charge We did not insist on that time slot that was set by the person who answered the phone How does anybody justify charging a trip charge and a truck charge and then expect the customer to pay labor for a person from before the appointment was set? The responder says that the GPS said that the technician arrived at 8: but he continently did not say when and from where the technician was leaving from The technician could have been right around the corner for all I know The responder is only giving half of the information It is reasonable to expect that labor is charged when the technician arrives at the customer not from before the appointment time was set You say that it is not your practice not to call the part stores to check on a part; however this leads to people not being expeditious in time management and thinking that the customer won’t notice how long a person was gone to assure that extra labor can be charged This is also called padding the time sheet It sounds like All-Tech service management endorses this practice One must question on how rates are charged Because my wife and I are senior citizens are we charged more labor? Because we have a very well kept home were we charged a different rate? Or was some other factor used to decide on labor rate and time? The original person who set the appointment only talked about the trip charge and the truck charge but nothing about the labor rate or when it will start This practice leads to abuse and overcharges that most likely would not be caught The responder states that they responded with in their time limit of hours We called on January but did not receive a call back until January I suggest that that person review their grade school math because that is nowhere near hours The responder says that they should have charged another ½ hour is unbelievable They are admitting that they charge for labor when the technician is not even present It has become evident that the ethics of All-Tech Service has changed for the worse since we first used them Not only will we never call them again for any service but we will no longer recommend them to be used (as we had in the past) for any reason Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Mrs*** was correct in saying that she contact All Tech Service on January a little after 8:00am to have a tech come look at her furnace. We where able to send a technician immediately to her house. The customer was told $per hour plus a $Vehicle trip charge just to
come out to her home. (Note $Trip charge)Our tech arrived at 8:43am (according to our GPS program). He access the issue. The Flame sensor needed to be replaced. It is not policy for our technician to call around to find the part. Our technicians went directly to the *** vendor which the unit was to get the flame sensor. On a day, *** would have been open but due to the Holiday *** was closed. He went to a second vendor which was block from the *** and got the part. (NOTE: Vendor location is ***, customer house is Rio Rancho)He returned to the customers house installed part, made sure unit was working properly, had customer sign service ticket with the labor time on it and collect money. Customer told our technician that they where happy with the repair and how quickly we where able to fix it. NO ISSUES AT THE TIME OF REPAIR.Three days later, Mrs*** called our office to talk about her invoice. Our policy to told to customer with that questions is that we need to pull the service ticket and have the service manager give a call back. She was told that. She demanded that the service manager call immediately. Our service manager at the time was not in the office. He was out in the field helping another technician with a job which is job responsibility also.Our policy for returning customers calls is hours which our service manager did. He called her on January 5. (This should have been told to her and was not but it was quick enough).The customer location is in Rio Rancho and All Tech Service Location is North Valley in Albuquerque. At 8:00am the traffic to get to Rio Rancho is very difficult so miles can be longer in time to get to. And also going to Vendors at *** area back to Rio Rancho is a time issues which is charged to the customer.According to our GPS program our technician should have charged the customer for three hours but only charged the customer for hours so due to that the customer did get a break and we will not be refunding the customer any monies. Our rates for residential HVAC and residential Appliance repair are different and I believe that she got confused regarding that. She has called us for repair on appliance. I apologize if they where confused but something should have been said at the time of service. After signatures where made. It is a working unit

In response to Dr***'s request for what would be considered home maintenance items I have attached our home care manual that was provided at the time of closing. Starting on page 11 it covers maintenance items. Several of these items are listed on the inspection report for the home. These items are but not limited to gaps in caulking due to shrinkage and minor sheetrock cracks due to settling or shrinkage. To address Dr***'s claim that the items should be repaired because they were listed on the "certified home inspectors list of warranted items" it can be found on the same inspection report in the inspectors notes where he distinctly claims "home inspector does not offer warranties or guarantees of any kind" These items are just noted as what would be called a deficiency but does not guarantee they are warranted as most are maintenance items and not covered by the warranty. This is found in the last summary of the inspectors report.As a good faith gesture we will have ATS a third party company inspect the HVAC system to certify it is operating within the parameters it should compared to industry standards. Please let us know if we can be of any assistance in the future

Complaint: ***
I am rejecting this response because: I would like to know what Scott Felder Homes considers basic maintenance since they were on the certified home inspector's list of warranty items Further, I would like to know how Scott Felder Homes intends on insuring the veracity and the actuality of a real repair on the HVAC system to ensure that no leak will exist post-warranty repairsChristianson has lied to me in the past.From my conversation with *** *** (Scott Felder Homes representative) today at 4:PM at my home is that ATS would certify that ***'s work is reliable
Regards,
*** ***

Our technician original diagnostic we stand by.  There are times that there are many issues with a appliance.  As state before, All Tech would not return to her house to install ice maker she provided due to the warranty we offer.  If we had gone back out there and the ice maker WE purchased did not work there would have been no charge to replace it.  We believe she had more than one issue with her refrigerator and we never had the chance to find out due to her replacing the refrigerator. Unfortunately, we do not take the word of another service company without looking ourselves but since there is a new refrigerator that can not happen.  She was only charged a service charge and we still believe there is no refund. Thanks!

There will be no refund.  Our service manager went out several times at NO CHARGE (9/3/15 and 9/4/15) He replaced a belt at NO CHARGE.  Showed customer pulley issues that customer feels should have not been replaced.  It was grooved and needed to be replaced.  On 9/4/15, service...

manager went back out at NO CHARGE AGAIN adjusted pulley that was loose.On 9/7/15, received a call from husband and he claims that he and his father in law went to the unit and replaced the bearings, pulley and motor.  Husband claims the motor is no longer making noise that they claim our original motor was doing. All Tech Service policy is if someone else touches the equipment we have worked on then the warranty on the equipment is VOIDED.  They received several service calls from our service manager with FREE parts at NO CHARGE.  That is refund enough.  Again there will be no refund. Thank you. NOTE:  If they had issues with the motor which was NEVER addressed by customer they should have called us and we would have check into it and if it was bad it would have been replaced under warranty.

Complaint: [redacted]
I am rejecting this response because:Scott Felder's version of the facts simply does not support what is happening.   Scott Felder's notes they are aware of my discern with the absorption rate of the current soil in the rear yard. First of all, absorption means the soil could absorb water. This soil does not absorb water, it just leaves it on top to evaporate and flood the neighbors yard. You should see my backyard when we have a Texas downpour, it turns into a small pond.  The Texas A&M test results or misleading because the soil test conducted include soil samples from areas within the yard that are good as well as the areas that are unacceptable. It is not a pure sampling of the majority of the yard that I am complaining about. They note "… Which is typical with fair internal drainage and water holding… ". The majority of the yard does not absorb water at all.  It takes 5 to 10 days to evaporator, depending on the outdoor temperature. If I use the low-volume sprinklers for 15 minutes I will have water and mud standing for at least five days. If I wait for the water in those areas to evaporate before watering again, the grass that is in good soil will die. I did not state at the time of purchase that I needed excavating. Excavation was brought up as a likely need from the company that installed my yard before I purchased the home. I contacted this company and was having an estimate prepared to fix the yard. That company said this was too big of a job for them to handle. Based on the issues, they thought excavation, adding new soil, and resodding would be needed because if I were to play soil and re-sod over this grass, I would have the same problems because the grass roots have nowhere to go, they won't thrive and grow in the current conditions. Scott Felder states "the actuality of a soil of this texture rate is that if it retains water for longer periods of time which would be beneficial to lower irrigation run times and directly lower water consumption. "This would be true "if "the soil actually retain water, it does not because it does not absorb water!now Scott Felder brings in the shed and the dog. Seriously? The shed is not impacting drainage and there are no dog trails in the bad area because the dog avoid this area as do I because it is muddy and nasty.    I need to use rubber boots to go out to my shed. And my family does not use the yard because it is so awful. There is still grass there, because we don't have any traffic on it. If I did walk on it, mud and grass would fly everywhere if I didn't walk with extra caution and do not walk in the same area on purpose. I would like to have Scott Felder do a great survey, but highly recommend they remember to bring their own rubber boots or they will get their shoes very dirty. I would also love to have Mr. Scott Felder and his family, and grandchildren, over for a barbecue in their Sunday best clothing. We can play in the yard and they can experience what I get to in this brand-new home.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:ALL TECH is completely deflecting from their error, of course I wanted a reduced service charge for them to fix their error.  That was our attempt at allowing them to correct their tech's error.  I'm glad that they wouldn't budge now or else we would've had to buy entire new units by now if we didn't call [redacted].  ALL TECH should NOT be able to reject to right their wrong because we decided to go with another company, they made NO attempt to right their wrong.  After reading their reviews on the internet; This is "business as usual" for ALL TECH.  She forgets that a part of the TWO MONTHS was their company NOT calling me back.  It doesn't matter what the original call was (startup), they oversold us FREON; in doing so they made our units work inefficiently (PNM Bill), the overcharged Freon caused another part to malfunction, we had to call another company to fix ALL TECH's error ([redacted] bill).  I hope the Revdex.com doesn't allow ALL TECH to get away with this.  The respondent keeps talking about PNM as if PNM did anything wrong, we only called them to troubleshoot why our A/C wasn't working properly, we believed it couldn't be the units themselves because ALLTECH just "serviced" it and said all was "GOOD TO GO."  Please see PNM's Tech note left on our door when they responded.  I WISH WE HAD NEVER CALLED ALL TECH, this has been a nightmare!!  We're out more money because of them, we'll never use their company again, we will NEVER refer co-workers, friends or relatives to them.  I believe ALL TECH owes us their initial charge because they caused our unit to malfunction, I believe they owe us the amount of our PNM Bill because our units weren't working efficiently, and I believe they owe us [redacted]'s bill for coming out and fixing ALL TECH's error.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

The service charge will not be refunded.  The customer would not let us repair her refrigerator under our policies.  In order to warranty any work done to an appliance, All Tech Service must provide the part and service.  The customer wanted the provide the part.  The customer...

purchased the part and had another company put part in which did not fix the problem.  Since she had another company work on her appliance, All Tech Service will walk away from the issue.  We offered to go back out to look at it again but she refused. No refund on service charge.

The insults in the respond are on called for..... I do know my math.  Calendar January 2 is a Friday.  Put in account the weekend sir.  January 5 is Monday and I believe the service manager did back to you in a timely matter.  Our office staff always informs the customers of the labor charge.  You keep mention trip charge and truck charge.  When a customer calls are office staff informs each customer that we charge $75 per hour and a $25 vehicle trip charge.  The two charges are very different.  The labor charge starts from when the tech leaves for the customers house.  (NOTE:  Anywhere in Albuquerque usually takes 15-20 minutes to arrive.  This customer leaves in Rio Rancho during Rush hour traffic.) Our Technician left our business at 8:15am after speaking to Mrs. [redacted].  He arrived at customers house at 8:43am.  We believe that is reasonable time management due to traffic, Rio Rancho.Technician time does not stop until the job is completed.  If technician needs to get a part the customer is charged to go get it.  Unfortunately the only supply vendors are in Albuquerque not Rio Rancho so there is additional charge.As was not calling ahead to supply vendors, to delay the repair my tech just left to get the part so that wasting time on the phone.  The second stop was where the tech no the part.  The first and second stop are within one block of each other.Again, the supply vendor is near the Big I which can take time in travel to and back the customers house which is charged to customer. I again will repeat myself.  All of the times, charges where plainly written on the service ticket which the customer signed and agreed to.  (NOTE:   Please read legal statement below the signature)  If at the completion of the job the customer had a problem with charges, labor, etc. it could have been discussed than not 3 days later. I feel that maybe Mrs. [redacted] should have written the complaint because there could have been miscommunication in the complaint instead of Mr. [redacted] who did not talk to our office original. We all of a choice to pick our service companies.

I spoke with the customer and told her that we where called out to her house for a startup not any other reason at that time. Two months had gone by and she called our office saying that pnm had been to her house and they told her that one of her units was not working right. I told her that I could...

schedule a Tech to come back to her house that day to fix it but there would be a charge to come back to her home. She claims that we should come out for free and that she was should be under some type of warranty. Her original call was a startup and no repairs where done other than added some freon to her one unit. We where more than willing to go back to repair it but she refused. There is no refund because she refused our service.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved] I rejected the resposne because I only authorized the deposit   I DID not give them permission to deduct whole repair amount  and I certainly would not have authorized it till repairs were complete   they jumped the gun and used my money for 3 daysJust glad I checked my bank balance  How many others do they do this to  they returned my money that's good but don't want it to happen to any one else

There is not refund.  She approved for the part to be ordered.  Part came in and customer cancelled repair.  There is a service charge of $79.95 plus a Restocking fee for the return part of $25.00.  This repair was back in March.

Complaint: [redacted]
I am rejecting this response because:I will not pay All Tech to fix the damage it caused and if All Tech doesn't agree to repair my dryer at no cost to me by January 8, 2016 I will file a complaint with the Bernalillo County Metropolitan Court. I will also use every form of social media available to me to tell my story about how All Tech damaged my dryer, refused to return my calls for weeks and then tried to blame me for the damage. I'm a retired Air Force colonel and currently work at UNM, I have broad network of contacts and I will post my bad experience with All Tech on [redacted], [redacted], etc. as well as contact every neighborhood association listed on Albuquerque's  [redacted] in an effort to spread the word about All Tech's poor service and egregious behavior. If All Tech thinks it can stall, lie and just walk away from my complaint, it is sadly mistaken.

Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because: while these repairs were being done, the business was supposed to do research on the refrigerator and they never got back to me and gave me the run around on the refrigerator freezing up so I had to buy a new one . As far as the refund is concerned, they can keep the money but my complaint still stands.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because:
The main issue about this is the way that labor was charged
and to get extra time that was charged.  It is not about if the repair was done.  The technician told my wife that usually only
the first appointment of the day was charged the trip charge and the truck
charge.  We did not insist on that time
slot that was set by the person who answered the phone.  How does anybody justify charging a trip
charge and a truck charge and then expect the customer to pay labor for a
person from before the appointment was set? 
The responder says that the GPS said that the technician arrived at 8:43
but he continently did not say when and from where the technician was leaving
from.  The technician could have been
right around the corner for all I know. 
The responder is only giving half of the information.  It is reasonable to expect that labor is
charged when the technician arrives at the customer not from before the
appointment time was set.  You say that
it is not your practice not to call the part stores to check on a part; however
this leads to people not being expeditious in time management and thinking that
the customer won’t notice how long a person was gone to assure that extra labor
can be charged.  This is also called
padding the time sheet.  It sounds like
All-Tech service management endorses this practice.  One must question on how rates are
charged.  Because my wife and I are
senior citizens are we charged more labor? 
Because we have a very well kept home were we charged a different
rate?  Or was some other factor used to
decide on labor rate and time?  The
original person who set the appointment only talked about the trip charge and
the truck charge but nothing about the labor rate or when it will start.  This practice leads to abuse and overcharges
that most likely would not be caught. 
The responder states that they responded with in their time limit of 48
hours.  We called on January 2 but did
not receive a call back until January 5. 
I suggest that that person review their grade school math because that
is nowhere near 48 hours.  The responder
says that they should have charged another ½ hour is unbelievable.  They are admitting that they charge for labor
when the technician is not even present. 
It has become evident that the ethics of All-Tech Service has changed
for the worse since we first used them. 
Not only will we never call them again for any service but we will no
longer recommend them to be used (as we had in the past) for any reason.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Scott Felder Homes is aware of Dr. [redacted]’s third party inspection performed onApril 1, 2015.  We have been in contact with her since receiving to makean appointment to address her issues.  As is our standard practice...

withall third party inspections we receive, the list is reviewed for warranteditems as well as items that are considered homeowner maintenance.  We willgladly fix any warranted items but must respectfully decline to fix the itemsconsidered basic maintenance.   Additionally, we request touse Christianson Air Conditioning to handle any issues regarding her system, asthey are the company that is responsible for her warranty and are our exclusiveHVAC contractor in Austin.

On December 14, 2015 we went to the residence of Mr. [redacted] to repair a washer.  He approved the repair AT THAT TIME for $335.95 plus tax.  We took a credit card deposit of $100.00.  Our technician ordered the parts and we would return to install the parts when they came in and...

collect a balance of $260.14.Meanwhile Mr. [redacted] decided to not go with the repair and get a new appliance.  His credit card was accidently charged for the remaining balance of $260.14 on December 22, 2015.  We received a call from him that we have not credited back his account.  On December 23, 2015 his account was CREDITED for $274.43.   (The service charge of $85.71 was kept by All Tech Service)I apologized if he felt that his account was not credited quick enough but that could be due to the banks and holiday.  Put I have a credit card receipt that was dated December 23. NOTE:  Once a customer signs for approval of repair and give us a credit card number with signature he is giving us rights to charge his account. He has been refunded all of his money that has been owed to him.  We apologized again for the miscommunication but this issues has been solved on our part. Thanks! Diana R[redacted]Owner, All Tech Service