Panda Express Restaurant

Complaint: [redacted] I am rejecting this response because:I paid for the gold coverage , there was no mention of a surcharge by the dealer or auto source, it now conveniently applys only to deny coverage Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Denise this form was not mentioned and the email from your company stated this was cancelled and my refund is dueSo that's thatIf you want to lie that's fine it's in attorney of New Jersey's hands now and I will go to small claims court if I have toIf you want to be a dishonest company with this car place and try to steal people's money that's just wrong Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:no Denise I cancelled this within the time stated in #I purchased this sept I got this in mail September even have the mailing envelope to prove never got the paperwork until that dateSept is also a Saturday further more there was a holiday inbetween this time so September was the day I cancelled and have emails to prove I believe that is in the business days and as stated in point number I had days because didn't get my paperwork until but I cancelled within the business daysThat email was not in errorI have in writing stated I cancelled within the time my refund should have been given but unfortunately your business is now involved since your lying I will take this to attorney general of New Jersey or small claims with my emails to proveI want this plus the interest I've paid on this Regards, [redacted] ***

Tell us why here Ms [redacted] *** May 31, Revdex.com of New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ RE: Complaint ID # [redacted] Consumer: [redacted] Dear Ms***, This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on May 27, Please note that AutoSource employs ASE certified personnel to adjudicate all claims and the independent inspection companies we contract also are are either ASE certified or Manufacturer specific certified inspectors having at least years of industry experience Additionally, there are several facts that pertain to Mr***’s complaint which he fails to recognize Specifically: The AutoSource contract is a named covered component contract, i.eonly those components named are covered Wastegates are not named covered components in the AutoSource contract There are several Technical Service Bulletins (TSB) issued by BMW addressing this specific problem We regret the consumer’s frustration in this regard; however, the fact remains that the wastegates are not covered by his AutoSource contract Very truly yours, Denise C Customer Service Manager

Complaint: [redacted] I am rejecting this response because:As advised by my Lawyer, we do not accept Autosource’s response As stated in my previous response, Autosource uses deplorable tactics to justify denying claims Autosource is once again requesting I send them repair records for service renderedAutosource has every repair receipt on file already Receipts were submitted and received by Autosource at the time of repair Autosource gives proof to this by listing each repair in one of their Revdex.com responses to my complaint Autosource continuously request that I send them records of Oil Servicing for a repair that has no bearing on the breakdown in questionBoth the service facility and Autosource’s adjuster documented this in their reports Furthermore, I agreed to send Autosource proof of regular oil serving and informed them (Linda) I needed more than the three days on a major holiday week to retrieve records due to Holiday closures I also explained that I worked miles away from the service facility and couldn’t readily get to them during the week As stated in my prior statement, I verbally requested an extension on two different phone calls with Linda, on two different daysI attempted a third call to request an extensionThe third call yielded a young lady who did not connect me with Linda, but in turn, put me on hold, went to speak with Linda, then returned with a claim DENIAL a half day shy of the originally imposed three day remittance window I then requested the extension in writing Autosource responded with a written “Claim DENIAL” because I did not remit oil service records in time Autosource stated in their Revdex.com response, that they DO NOT stipulate a remittance time period in their contractWhy was one imposed on me??? The repair facility was willing to wait the time I asked to satisfy Autosource’s request, although Autosource alluded to the rush was for the repair facilities benefit To sum this up, Autosource has all the repair records for my vehicle Autosource is also aware that the breakdown was not caused by my regular oil servicing, or the lack of oil servicing as they try to imply was the cause Autosource should just admit they are wrong and pay the claim LOL, they know they are going to find a way to only pay pennies on the dollar of the total repair amount anywayAutosource needs to work at being the industry leading extended warranty company they claim to beInstead they are just steadily racking up more and more customer complaints using boiler room tacticsI suspect Autosource will soon fold the name and resurface as a new companyIf so, I hope they resurface as a reputable company Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

The Adjuster that was handling this claim is no longer employed with AutoSource As such our Head of Claims will review the claim and we will provide a response within hours

Dear Ms [redacted] ,This letter is to acknowledge the above referenced complaint received on March 6, regarding the above matter The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page and all the Terms and Conditions appearing on Pages and of this ESC.” This statement is directly above the Customer’s signature line on the front page of the contract and was signed by the Mr [redacted] On December 29, 2017, [redacted] opened a claim on Mr [redacted] ’s behalf The component that was in need of repair/replacement was the cylinder head [redacted] stated verbally that the valve seats within the cylinder head had failed which caused consequential damage to the cylinder headThe AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered In this instance, the valve seats are not named covered components in Mr [redacted] ’s AutoSource contract and any consequential damage caused by non-covered components are excluded from coverage as stated in the Coverage Exclusions section of the AutoSource contractAs such, the repair would not be covered and the claim was declined In speaking with [redacted] today to reconfirm this, AutoSource was advised that they had replaced Mr [redacted] ’s engine with a recycled unit Under no circumstances would AutoSource reconsider this claim as the replacement of the engine was not a consideration expressed to us by [redacted] nor was it in need of an engine in the opinion of the independent inspection company that examined this vehicle at [redacted] We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours, Martin EC President

Complaint: [redacted] I am rejecting this response because:since the claim has been denied I have discovered that my abs sensor has also gone bad which also not covered The contract was sold as bumper to bumper and sold as a gold level coverageSo far I have incurred more cost within less than months of owning this car is than which I believe this warranty is worthI purchased my vehicle on April 9th and thus far I cannot cancel my warranty although no claims have been paid out of pocket from the providerI'm sure if the provider was in my situation they would not view my circumstances as fair Regards, [redacted]

Dear Ms [redacted] This letter is in response to your letter received on June 1, regarding the above matterThe Purchaser Acknowledgement section states: “This ESC document contains the entire agreement between the Purchaser and the Provider and supersedes any oral or written statements made to me with regard to the type and amount of coverage to which I am entitled....I further acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page and all the Terms and Conditions appearing on Pages and of this ESC.” This statement is directly above the customer signature line which was signed by [redacted] AutoSource does not provide a “Bumper to Bumper” warranty The AutoSource contract is a named covered component contract which means that all components that are covered are named on the contractIf it is not named it is not coveredAs is customary in such instances, AutoSource utilized the services of an independent inspection company to inspect [redacted] vehicle in its original condition to confirm the diagnosis of the service repair facility The inspector’s report conclusively determined that there was internal engine failure and that disassembly of the engine would be needed to verify the cause of failure [redacted] service repair facility, [redacted] agreed with the inspector’s findings and signed the report A copy of the signed Mechanical Disclaimer is attached for your reviewThe AutoSource contract in the Claims Procedure section, Point #states: “In some instances, after an initial discussion between the Repair Facility and the Provider, you may need to authorize the Repair Facility to undertake diagnostic and/or teardown work in order to properly diagnose the failure and to determine the cost of repairThis ESC does not cover such costs.” This is also stated in the Your Responsibilities section, Point # [redacted] stopped communicating with AutoSource and did not authorize the teardown of his vehicle’s engine as required and as such, his claim was declinedI have included for your records a full copy of the consumer’s AutoSource contract, the emails sent to [redacted] , and the customer service notesWe trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours, Denise C [redacted] Customer Service Manager

We have no other response

RE: Complaint ID # [redacted] Consumer: [redacted] Dear Ms***, This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on June 13, I would like to reiterate that Mandatory Surcharges are listed on the front page of Mr***’s AutoSource contract directly above the Purchaser Acknowledgement section which was signed Mr*** In Mr***’s original complaint dated May 20, wherein the consumer quotes from his AutoSource contract: “Turbo/Supercharger: (Only with Applicable Surcharge)” To now state that he is not aware of this surcharge after addressing it in his original complaint is disingenuous We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours, Denise C Customer Service Manager

Complaint: [redacted] I am rejecting this response because: Denise this email conversation started September not which was withing the business days also all the paperwork was not sent to me until September I still have the mailing envelope saved along with everything else I need furthermore there was no paperwork or any cancellation form mentioned to me but none of that is relevant because the email states it was cancelled and this should of been taken care of the right wayIt's sad you and my car dealer aren't professional enough to do the legal thing and keep stating lies so I have to take matters into other hands I will be writing a review for your company and speaking to your higher up about this also Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The agreement signed by myself is agreed to the terms and conditions but your business is missing the point of being fair and ethicalYour company has not paid out of pocket for any claims whether approved or denied The fact that I have this vehicle and is costing so much for repairs that are not maintence related although I have a supposedly gold coverage level that does not cover a simple item such as thermostat which comes with your competitorsI have had many auto warranties before and none have such given me such a delicate time to cancelMy first call to cancel was made just outside your window of time, however since then you have incurred costs which if my request was honored I would have been able to affordThe only reason which why I kept this service contract was because the poorly written language that states if a request to cancel is made in a "timely" after days a penalty will be accessedYour language does not define your policy of only being valid during the day period and as such can be interpreted differently Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Today May 10, 2017, I stopped by the selling dealership and spoke with Alex the Finance manager and the Controller who advised me that they received a fax confirmation from Denise C [redacted] on yesterday cancelling the extended warranty contract The Controller showed me the fax that came through to the dealership from Denise It is unfortunate and completely unprofessional how this entire ordeal was handled Denise who is the Customer Service Manager did not provide one single ounce of customer service She never one time returned my call or responded to any emails advising that this was being addressed It is experiences like this that make it difficult for consumersThey should not be accredited in any capacity The selling dealership advised it will take approximately 5-days for the check to be cut and forwarded over to my finance company Regards, [redacted]

Ms [redacted] February 15, Revdex.com of New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ RE: Complaint ID # [redacted] Consumer: [redacted] Dear Ms [redacted] , This email is in response to the consumer’s correspondence dated February 12, Mr [redacted] should provide AutoSource with all of his maintenance records and previous repair records from the time his vehicle was purchased and AutoSource will reopen the claim which is the subject of his correspondenceVery truly yours, Martin EC President

[redacted] *** [redacted] May 9, 2017Revdex.com of New JerseyWhitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ RE: Complaint ID [redacted] Consumer: [redacted] Dear [redacted] *This letter is to acknowledge the above referenced complaint dated May 8, regarding the above matter [redacted] contacted AutoSource on April 28, regarding her AutoSource contract which she wanted to cancel [redacted] was advised at that time that her contract was not in our system and was redirected to the selling dealer, [redacted] Since then nothing has changed.We do not understand the reason for this complaint as we do not have a contract to cancel We feel their complaint towards AutoSource is unfounded We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours,Denise C [redacted] Customer Service Manager

Dear Ms. ***, This letter is in response to the consumer’s correspondence dated February 1, 2017. In this regard I refer to the “Your Responsibilities” section, Point #2 which states: Your Vehicle is required to be maintained regularly based on the vehicle manufacturer’s maintenance standards, such as but not limited to: oil and filter change... All maintenance on Your Vehicle must be done at a licensed Repair Facility and you must keep proper records of such maintenance i.e. repair orders showing: Repair Facility name and address, warranty date, mileage and repair/maintenance performed. Failure to have the required maintenance performed or failure to provide required documentation, when requested by the Administrator, will result in a denial of coverage.” I have included a complete copy of the documents received from the customer regarding maintenance. They do not conform to the contract terms quoted above. Our decision regarding this matter remains declined. We respect the terms of our contract and in turn expect the customer to do the same. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager

Complaint: [redacted] I am rejecting this response because: Both turbo chargers have failed as stated by ASE certified tech at [redacted] auto, this was communicated today to claims manager 5/23/, I also spoke with the manger on 5/23/, and he advised [redacted] auto he would have his manager contact him, auto source seems to find any way possible not to cover the claim when in fact as stated on the contract the turbo chargers are coveredThe waste gate rattle is not a failure, but instead an indication of failed turbo chargers as stated by [redacted] auto, and several bmw master techsI am requesting the replacement of turbo chargers be covered as it is a covered component written on the contract Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:how is a consumer to know when the surcharge is to be paid? there is no literature that states a surcharge should be collected or when , I paid for the service if there was to be a surcharge it is auto sources responsibility to collect that surcharge and make the customer aware, I am more than willing to cover the surcharge, but of course Auto Source will decline any claim made by their consumers, I will also state this company is nothing more than a scam , and for any consumer reading this on the Revdex.com page DO NOT GIVE THIS COMPANY YOUR MONEY, your better off throwing it in the trash as it will have the same affect as wasting in on a scam such as this one, I will also be sure to warn everyone on social media so they can keep their hard earned money Regards, [redacted] ***