Panda Cashback, LLC

Dear [redacted] ,First, thanks for reaching us outYou haven't provided us the information we have asked for so we can submit an inquiry for your requestYou pointed out you went through our support center, yet you failed to submit missing cashback form which is required for usYou need to download the form in the link below, fill it and submit it with your ticket :https://pandacashback.com/support/knowledgebase.php?article=11Please, submit it as request, and be aware per the term of service, Panda Cash Back is not responsible for missing cash back, cash back is reported automatically through APIs, missing cash back can be addressed only by advertiserWe are doing our best to address it, but you need to provide the sufficient information Thank you

Thank you for contacting us We have submitted your missing cashback request to our affiliate partnerPer our term of service, missing cashback is something we can't be responsible for it, it is a technology failure at the store website not ours, we communicate with them , and they need to provide us enough detailsWe don't have the transaction until they mail to us, missing cashback can happen for many reason, one of them is customer failure to use our website correctly, using external coupons which violate our cashback policy We will connect you directly with the store, and you shall be able to address it with themPanda CashBack act as marketing partner, and not the actual store, we don't have access to these transactions until its provided Once the cashback is confirmed, Panda CashBack will have your missing rebate as confirmed Thank you

Thank you for reaching us outThis user withdrawn the money by check, we have issued the payment to him by checkOnce a checked is issued, we ask the client to wait enough time and if he didn't receive it, we re-issue the paymentHowever, the client doesn't want to wait the waiting period We will re-issue the check if the check is not received in weeks Thank You

First, I like to apologize for the delay, this being said our withdraw system based on first come, first serve, our office was closed through the holiday as we are relocating to a new office, which caused some delayIf you can provide me your username in Panda CashBack we will make sure the payment is processed shortlyThank you

hi, Thank you for your concern, your ticket has been received and submitted to the advertiser, as per our policy it takes the advertiser time to respondAs you are aware from our policy we have no control over the timeline for when the advertiser response nor can we be held responsible for the retailerWe will update the ticket to connect you directly with the advertiser, shall you have any further concern the retailer were you made the purchase shall be your next stop Thank you

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
You mentioned that I can reach out to the merchant affiliate manager directly with my inquiryCan you provide information on how I can reach the merchant affiliate manager directly? I'm not sure what steps to take.On a separate note, I did not expect to receive immediate resolution, but after several unanswered inquiries and no updates, I had no way of knowing that anyone was working on my request
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12418962, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The response from the business was blaming the advertiser, which may or may not be true. My main beef is that Panda Cashback is completely non-responsive every single time I contacted them. They even ignored Revdex.com for a while. I cannot accept the offer to connect me with the advertiser to resolve this complaint because I don't have confidence they will follow up
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID The company contacted me, and I very promptly responded with any further information they needed, such as my ticket number. I would like to note however that my ticket numbers that I submitted on the company site are and I also sent a ticket almost one year ago (with cashback complaints), with the number being in the 860sConsidering how there are days in a year and resolving or responding (and being in work-in-progress) for only tickets per day is perfectly reasonable, and do-able even with extended holidaysSince this is an online shopping site that does not mention any sort of hours (or holiday time at all), it is unfair for the consumer to be waiting months for a response but still no resolutionI will wait for the business to perform this action and expect a very prompt response on any updates as to how quickly my complaint will be solved.This complaint will not be resolved until I receive my cashback and receive timely updates, which was not received within the days written on the pandacashback websiteAfter submitting my tickets, I also receive automated emails stating the company will respond within to hoursClearly, that time has passed more than should be acceptable by any working company.*** ***

Dear Customer, We have reviewed your complaint, please be aware that based on the term of service, our website can't be held responsible for missing cashback as the tracking process and confirmation can only take place by the retailer : https://www.pandacashback.com/terms.php We can connect you directly with the retailer who can help you address the issue, we have emailed the retailer multiple time, at this point, all we can do is to provide you their email and you welcome to reach them outPer our term of service Panda CashBack can't be held responsible for failure in tracking, or for user failure to complete the action correctly. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for contacting us.  We have submitted your missing cashback request to our affiliate partner. Per our term of service, missing cashback is something we can't be responsible for it, it is a technology failure at the store website not ours, we communicate with them , and they need...

to provide us enough details. We don't have the transaction until they mail to us, missing cashback can happen for many reason, one of them is customer failure to use our website correctly, using external coupons which violate our cashback policy.  We will connect you directly with the store, and you shall be able to address it with them. Panda CashBack act as marketing partner, and not the actual store, we don't have access to these transactions until its provided.  Once the cashback is confirmed, Panda CashBack will have your missing rebate as confirmed.  Thank you

hi, Thank you for your concern, your ticket has been received and submitted to the advertiser, as per our policy it takes the advertiser time to respond. As you are aware from our policy we have no control over the timeline for when the advertiser response nor can we be held responsible for the...

retailer. We will update the ticket to connect you directly with the advertiser, shall you have any further concern the retailer were you made the purchase shall be your next stop.  Thank you

Thank you for reaching us out. This user withdrawn the money by check, we have issued the payment to him by check. Once a checked is issued, we ask the client to wait enough time and if he didn't receive it, we re-issue the payment. However, the client doesn't want to wait the waiting period....

 We will re-issue the check if the check is not received in 2 weeks.  Thank You

First, I like to apologize for the delay, this being said our withdraw system based on first come, first serve, our office was closed through the holiday as we are relocating to a new office, which caused some delay. If you can provide me your username in Panda CashBack we will make sure the payment...

is processed shortly. Thank you

Dear [redacted],First, thanks for reaching us out. You haven't provided us the information we have asked for so we can submit an inquiry for your request. You pointed out you went through our support center, yet you failed to submit missing cashback form which is required for us. You need to download the form in the link below, fill it and submit it with your ticket :https://pandacashback.com/support/knowledgebase.php?article=11Please, submit it as request, and be aware per the term of service, Panda Cash Back is not responsible for missing cash back, cash back is reported automatically through APIs, missing cash back can be addressed only by advertiser. We are doing our best to address it, but you need to provide the sufficient information.  Thank you