First of all, let me apologize for any inconvenience this has caused to the customer! We have been in business for over Years and pride ourselves in selling a quality product at a fair and reasonable priceThe Vehicle we are discussing (Honda Accord) was a traand went through our Service Department where all safety items (brakes, tires, etc.) and all mechanical items (engine, transmission, a/c, etc.) are inspected and if necessary repaired/replaced to make sure that a quality automobile is offered to our customerAt no point during the purchase transaction did the customer question the car's history or ask about any prior damageHad the customer requested that information, as a CARFAX Advantage Dealer, we would have gladly provided a CARFAX at no chargeAs far our "strategically placed sales tags" - our tags are placed in the same location on every vehicle (upper passenger side) to avoid any visual impairment of the driver Our Service department did try to adjust the fender/hood so it would line up better, but could not correct it perfectly and as far as the windshield - we would be happy to fix any damage (if possible) or replace the windshield if neededThe customer may contact me directly so we can set up a time to get the windshield resolved - [redacted] General Manager Sunbelt Ford of Cordele [redacted]
As I previously stated, as a "reputable dealer" using the term loosely, there was moderate damage to that vehicle totaling more than $ Which should have been disclosed to me in writingEven if you had been in business years, your practices are extremely deceptive When I was asked to bring the car by ***, I'm sure he knew that you weren't a bodyshop He wasted my timeAs far as the windshield, there were stickers on the bottom of the windshield, on both sides, on top of windshield cracks When I spoke with [redacted] on Monday, he said there weren't any plans on repairing the windshieldI'm surprise you've been in business longer than a year
First of all, I would like to apologize for any inconvenience that we may have causedI have reviewed the complaint and have done some investigation to try and resolve this issueWe did in fact service the Jeep Commander that was brought in for a tire rotationThe vehicle was brought in at 10:a.mand picked up at 1:p.mAfter the vehicle was brought in, my service advisor wrote the repair order and then dispatched it to the technician, who started the requested serviceAs he started the tire rotation he noticed that there were aftermarket wheels and tires on the vehicleThere were also Covers/Caps over the lug nutsUpon trying to remove the first tire, my technician started having trouble removing the lug nuts (they heads were stripped) and notified the service advisor of the problem regarding the lug nutsThe Service advisor told the technician to stop the repairWe explained this to the customer at the time they picked up the vehicleThe customer tried to tell the service advisor at that point that we "messed up" one of the lug nuts on another wheel which the technician did not touchCustomer came in on Monday and spoke with Service manager [redacted] ***, claiming we damaged all the lug nuts on his vehicleAfter consulting with the service advisor and the technician, [redacted] agreed to replace one of the lug nuts on the only wheel we removedHe informed the customer that that was the only wheel we attempted to remove so we couldn't be responsible for the other stripped lug nutsAs far as the desired settlement - We have replaced a lug nut that we "may" have damaged that was already stripped like the remaining onesAnd as far as replacing his tires - The customer was advised on his previous visit on February 12, at 110,miles, that his tires would need attention soonThis visit on August 20, with mileage of 122,- was months and 12,miles since that recommendationIn my professional opinion do not believe the 2-days his tires weren't rotated contributed any significant damage to his already badly worn tiresWe pride ourselves in customer service and If we make a mistake, we don't mind in correcting the problem - We admitted our mistake and took the appropriate corrective action based on the circumsatncesIf I may be of further service please feel free to contact me at [redacted] [redacted] General Manager
We have received the complaint and have contacted the customer regarding this matterThe Customer did in fact sign an "- No Warranty" Statement at the time of PurchaseWe have met with the customer and discussed the situation with them and advised them that we are making every attempt to
resolve this matter*** ***
General Manager - Sunbelt Ford of Cordele
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I never was advised or agreed to "As Is" the management insisted even up until the truck broke down it had a warranty 100,mile I never saw that as is paper until now I believe it was put into the 2nd contract they had me and my cosigner to sign without our consent now they're saying truck has no warranty and after buying a $40,truck and only getting 13,miles out of it that it needs a used or new motor & I must pay $13,000-18,this is unacceptable this truck had aftermarket parts I was not made aware of that made this a illegal vehicle for them to sell in the 1st place and yet they think I should be responsible for paying for this I will be seeking an attorney
Regards,
*** *** ***
As I previously stated, as a "reputable dealer" using the term loosely, there was moderate damage to that vehicle totaling more than $2500. Which should have been disclosed to me in writing. Even if you had been in business 1000 years, your practices are extremely deceptive. When I was asked to bring the car by [redacted], I'm sure he knew that you weren't a bodyshop. He wasted my time. As far as the windshield, there were stickers on the bottom of the windshield, on both sides, on top of windshield cracks. When I spoke with [redacted] on Monday, he said there weren't any plans on repairing the windshield. I'm surprise you've been in business longer than a year.
First of all, let me apologize for any inconvenience this has caused to the customer! We have been in business for over 20 Years and pride ourselves in selling a quality product at a fair and reasonable price.
The Vehicle we are discussing (2013 Honda Accord) was a trade-in and...
went through our Service Department where all safety items (brakes, tires, etc.) and all mechanical items (engine, transmission, a/c, etc.) are inspected and if necessary repaired/replaced to make sure that a quality automobile is offered to our customer. At no point during the purchase transaction did the customer question the car's history or ask about any prior damage. Had the customer requested that information, as a CARFAX Advantage Dealer, we would have gladly provided a CARFAX at no charge. As far our "strategically placed sales tags" - our tags are placed in the same location on every vehicle (upper passenger side) to avoid any visual impairment of the driver.
Our Service department did try to adjust the fender/hood so it would line up better, but could not correct it perfectly and as far as the windshield - we would be happy to fix any damage (if possible) or replace the windshield if needed.
The customer may contact me directly so we can set up a time to get the windshield resolved -
[redacted]
General Manager
Sunbelt Ford of Cordele
[redacted]
First of all, I would like to apologize for any inconvenience that we may have caused. I have reviewed the complaint and have done some investigation to try and resolve this issue. We did in fact service the 2006 Jeep Commander that was brought in for a tire rotation. The vehicle was brought in...
at 10:30 a.m. and picked up at 1:00 p.m. After the vehicle was brought in, my service advisor wrote the repair order and then dispatched it to the technician, who started the requested service. As he started the tire rotation he noticed that there were aftermarket wheels and tires on the vehicle. There were also Covers/Caps over the lug nuts. Upon trying to remove the first tire, my technician started having trouble removing the lug nuts (they heads were stripped) and notified the service advisor of the problem regarding the lug nuts. The Service advisor told the technician to stop the repair. We explained this to the customer at the time they picked up the vehicle. The customer tried to tell the service advisor at that point that we "messed up" one of the lug nuts on another wheel which the technician did not touch. Customer came in on Monday and spoke with Service manager [redacted], claiming we damaged all the lug nuts on his vehicle. After consulting with the service advisor and the technician, [redacted] agreed to replace one of the lug nuts on the only wheel we removed. He informed the customer that that was the only wheel we attempted to remove so we couldn't be responsible for the other stripped lug nuts. As far as the desired settlement - We have replaced a lug nut that we "may" have damaged that was already stripped like the remaining ones. And as far as replacing his tires - The customer was advised on his previous visit on February 12, 2016 at 110,251 miles, that his tires would need attention soon. This visit on August 20, 2016 with mileage of 122,464 - was 6 months and 12,213 miles since that recommendation. In my professional opinion do not believe the 2-3 days his tires weren't rotated contributed any significant damage to his already badly worn tires. We pride ourselves in customer service and If we make a mistake, we don't mind in correcting the problem - We admitted our mistake and took the appropriate corrective action based on the circumsatnces. If I may be of further service please feel free to contact me at [redacted]
General Manager
First of all, let me apologize for any inconvenience this has caused to the customer! We have been in business for over Years and pride ourselves in selling a quality product at a fair and reasonable priceThe Vehicle we are discussing (Honda Accord) was a traand went through our Service Department where all safety items (brakes, tires, etc.) and all mechanical items (engine, transmission, a/c, etc.) are inspected and if necessary repaired/replaced to make sure that a quality automobile is offered to our customerAt no point during the purchase transaction did the customer question the car's history or ask about any prior damageHad the customer requested that information, as a CARFAX Advantage Dealer, we would have gladly provided a CARFAX at no chargeAs far our "strategically placed sales tags" - our tags are placed in the same location on every vehicle (upper passenger side) to avoid any visual impairment of the driver Our Service department did try to adjust the fender/hood so it would line up better, but could not correct it perfectly and as far as the windshield - we would be happy to fix any damage (if possible) or replace the windshield if neededThe customer may contact me directly so we can set up a time to get the windshield resolved - [redacted] General Manager Sunbelt Ford of Cordele [redacted]
As I previously stated, as a "reputable dealer" using the term loosely, there was moderate damage to that vehicle totaling more than $ Which should have been disclosed to me in writingEven if you had been in business years, your practices are extremely deceptive When I was asked to bring the car by ***, I'm sure he knew that you weren't a bodyshop He wasted my timeAs far as the windshield, there were stickers on the bottom of the windshield, on both sides, on top of windshield cracks When I spoke with [redacted] on Monday, he said there weren't any plans on repairing the windshieldI'm surprise you've been in business longer than a year
First of all, I would like to apologize for any inconvenience that we may have causedI have reviewed the complaint and have done some investigation to try and resolve this issueWe did in fact service the Jeep Commander that was brought in for a tire rotationThe vehicle was brought in at 10:a.mand picked up at 1:p.mAfter the vehicle was brought in, my service advisor wrote the repair order and then dispatched it to the technician, who started the requested serviceAs he started the tire rotation he noticed that there were aftermarket wheels and tires on the vehicleThere were also Covers/Caps over the lug nutsUpon trying to remove the first tire, my technician started having trouble removing the lug nuts (they heads were stripped) and notified the service advisor of the problem regarding the lug nutsThe Service advisor told the technician to stop the repairWe explained this to the customer at the time they picked up the vehicleThe customer tried to tell the service advisor at that point that we "messed up" one of the lug nuts on another wheel which the technician did not touchCustomer came in on Monday and spoke with Service manager [redacted] ***, claiming we damaged all the lug nuts on his vehicleAfter consulting with the service advisor and the technician, [redacted] agreed to replace one of the lug nuts on the only wheel we removedHe informed the customer that that was the only wheel we attempted to remove so we couldn't be responsible for the other stripped lug nutsAs far as the desired settlement - We have replaced a lug nut that we "may" have damaged that was already stripped like the remaining onesAnd as far as replacing his tires - The customer was advised on his previous visit on February 12, at 110,miles, that his tires would need attention soonThis visit on August 20, with mileage of 122,- was months and 12,miles since that recommendationIn my professional opinion do not believe the 2-days his tires weren't rotated contributed any significant damage to his already badly worn tiresWe pride ourselves in customer service and If we make a mistake, we don't mind in correcting the problem - We admitted our mistake and took the appropriate corrective action based on the circumsatncesIf I may be of further service please feel free to contact me at [redacted] [redacted] General Manager
We have received the complaint and have contacted the customer regarding this matterThe Customer did in fact sign an "- No Warranty" Statement at the time of PurchaseWe have met with the customer and discussed the situation with them and advised them that we are making every attempt to
resolve this matter*** ***
General Manager - Sunbelt Ford of Cordele
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I never was advised or agreed to "As Is" the management insisted even up until the truck broke down it had a warranty 100,mile I never saw that as is paper until now I believe it was put into the 2nd contract they had me and my cosigner to sign without our consent now they're saying truck has no warranty and after buying a $40,truck and only getting 13,miles out of it that it needs a used or new motor & I must pay $13,000-18,this is unacceptable this truck had aftermarket parts I was not made aware of that made this a illegal vehicle for them to sell in the 1st place and yet they think I should be responsible for paying for this I will be seeking an attorney
Regards,
*** *** ***
As I previously stated, as a "reputable dealer" using the term loosely, there was moderate damage to that vehicle totaling more than $2500. Which should have been disclosed to me in writing. Even if you had been in business 1000 years, your practices are extremely deceptive. When I was asked to bring the car by [redacted], I'm sure he knew that you weren't a bodyshop. He wasted my time. As far as the windshield, there were stickers on the bottom of the windshield, on both sides, on top of windshield cracks. When I spoke with [redacted] on Monday, he said there weren't any plans on repairing the windshield. I'm surprise you've been in business longer than a year.
First of all, let me apologize for any inconvenience this has caused to the customer! We have been in business for over 20 Years and pride ourselves in selling a quality product at a fair and reasonable price.
The Vehicle we are discussing (2013 Honda Accord) was a trade-in and...
went through our Service Department where all safety items (brakes, tires, etc.) and all mechanical items (engine, transmission, a/c, etc.) are inspected and if necessary repaired/replaced to make sure that a quality automobile is offered to our customer. At no point during the purchase transaction did the customer question the car's history or ask about any prior damage. Had the customer requested that information, as a CARFAX Advantage Dealer, we would have gladly provided a CARFAX at no charge. As far our "strategically placed sales tags" - our tags are placed in the same location on every vehicle (upper passenger side) to avoid any visual impairment of the driver.
Our Service department did try to adjust the fender/hood so it would line up better, but could not correct it perfectly and as far as the windshield - we would be happy to fix any damage (if possible) or replace the windshield if needed.
The customer may contact me directly so we can set up a time to get the windshield resolved -
[redacted]
General Manager
Sunbelt Ford of Cordele
[redacted]
First of all, I would like to apologize for any inconvenience that we may have caused. I have reviewed the complaint and have done some investigation to try and resolve this issue. We did in fact service the 2006 Jeep Commander that was brought in for a tire rotation. The vehicle was brought in...
at 10:30 a.m. and picked up at 1:00 p.m. After the vehicle was brought in, my service advisor wrote the repair order and then dispatched it to the technician, who started the requested service. As he started the tire rotation he noticed that there were aftermarket wheels and tires on the vehicle. There were also Covers/Caps over the lug nuts. Upon trying to remove the first tire, my technician started having trouble removing the lug nuts (they heads were stripped) and notified the service advisor of the problem regarding the lug nuts. The Service advisor told the technician to stop the repair. We explained this to the customer at the time they picked up the vehicle. The customer tried to tell the service advisor at that point that we "messed up" one of the lug nuts on another wheel which the technician did not touch. Customer came in on Monday and spoke with Service manager [redacted], claiming we damaged all the lug nuts on his vehicle. After consulting with the service advisor and the technician, [redacted] agreed to replace one of the lug nuts on the only wheel we removed. He informed the customer that that was the only wheel we attempted to remove so we couldn't be responsible for the other stripped lug nuts. As far as the desired settlement - We have replaced a lug nut that we "may" have damaged that was already stripped like the remaining ones. And as far as replacing his tires - The customer was advised on his previous visit on February 12, 2016 at 110,251 miles, that his tires would need attention soon. This visit on August 20, 2016 with mileage of 122,464 - was 6 months and 12,213 miles since that recommendation. In my professional opinion do not believe the 2-3 days his tires weren't rotated contributed any significant damage to his already badly worn tires. We pride ourselves in customer service and If we make a mistake, we don't mind in correcting the problem - We admitted our mistake and took the appropriate corrective action based on the circumsatnces. If I may be of further service please feel free to contact me at [redacted]
General Manager