Palmetto State Armory

All our packages are packed with the utmost care We added the plastic wrapping for added support to ensure that the ammunition boxes do not get torn in transitThis order will be refunded to the customer asap

I would like to confirm that this order has shipped on tracking number [redacted] We have changed our shipping system which took a little longer than plannedWe apologize for any inconvenience the delay might have caused you

We have explained to Mr [redacted] that we do not have the rounds in stock Unfortunately we only had the rounds in stock that we had already shipped him We can not ship him something we do not have I have emailed the customer to inform him that we would let him keep the rounds he has already received and we would give him a full refund on the order that we could not fulfill The refund was processed on Please allow to business days for the financial institution to show the credit back on the account We try our best to make sure our inventory are correct In this case the sku for a round box was in actual fact a round box Kind Regards [redacted]

Revdex.com: I received a text message from my bank this morning stating that the money from this order has been refunded The defective ammunition (both orders) has been sent back via UPSYou may now close this complaint I want nothing more to do with these people Regards, [redacted]

I would like to confirm that order number [redacted] has shipped on tracking number [redacted] Order number [redacted] has shipped on tracking number [redacted] Please allow UPS hours to scan these tracking numbers into there system I apologize for the delay in getting these orders shipped

Dont buy a car from them, they have a passtime system to turn your car off if you dont pay, which is fineBut when you do pay and the passtime system doesnt work you cant get a hold of anyone to help with the issueWhich leaves me trying to figure out how I am going to get to them and pray that someone is there to replace the passtime key coderThe service after the sale is horrible with this company dont buy from themThey are all friendly with you until you sign on the line then they are rude and very unhelpful

Mr [redacted] placed an order for ammunition being shipped to MA As per our terms and conditions, we cannot ship ammunition to MA and we clearly state that it is the customers responsibility to check our terms and conditions for restrictions If the customer places an order for an restricted state then we have the right to charge a 5% restocking fee In this case we have already waived the restocking fee The customer was refunded the full purchase price

Unfortunately Sku number *** is out of stock and the customer had to be refunded The full amount of the item purchased was refunded on We apologize for any inconvenience this might have caused the customer and I will gladly refund the shipping on this order Please
allow to business days for this credit to show back on the account

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, I will accept the refund of the shipping, but it is not the delay in shipping that frustrated me the most, it was the lack of communicationI don't think it's unreasonable to expect a reply back to an email within a weeks timeNot only that, but I sent multiple emails that were not replied to in a timely mannerBetter yet, they were not replied to at all. It took filing a complaint before I even heard anything back. I think they could have done a better job trying to keep a customerFrom now on I will think twice before buying from them again, that is if I actually do decide to buy from them at all
Regards, *** ***

***, I just received the adjustments on my bank account from PalmettoThank you very much!

We do apologize for the delay in getting this order shipped we are experiencing an unusual high volume of calls and orders at the moment We will gladly refund the customer the shipping on this order

This order was placed on 09.02.2014.  The first two items was shipped from our Main warehouse on 09.04.2014 which was within 2 business days.  The order two items had to be shipped from our warehouse across town and was shipped on 09.08.2014 which was within 4 business days of placing the...

order.  As per our terms and conditions, all our orders will ship out within 5 business days of placing the order.  This order was shipped well within that time.  The item that shipped on 09.08.2014 will be delivered by UPS on 09.15.2014.
 
This order has been shipped completely and has been closed

Dear Sir
I would like to confirm that this order was placed on 06.13.2016 and shipped out by our warehouse on 06.16.2016.  [redacted] collected the package and scanned it into their system on 06.16.2016.  On 06.21.2016 [redacted] realized that the package was lost and found and would be send...

back to the shipped.  [redacted] did not show any movement on this package until 07.15.2016.  It arrive back in our warehouse on 07.21.2016 - I do apologize for the delay in getting it reshipped at this stage.  This package was reshipped on 07.27.2016 on tracking number [redacted].I do understand your frustration in this matter but unfortunately we do not have control on how [redacted] ships these packages. I will offer you a 10% discount coupon for a next purchase.

We apologize for any inconvenience this might have caused the customer.  The customer has been contacted and a return has been arranged.  We will refund this order in full as soon as the firearm has been received in our warehouse.

We have explained to Mr [redacted] that we do not have the 525 rounds in stock.  Unfortunately we only had the 50 rounds in stock that we had already shipped him.  We can not ship him something we do not have.  I have emailed the customer to inform him that we would let him keep the...

50 rounds he has already received and we would give him a full refund on the order that we could not fulfill.  The refund was processed on 08.10.2014.  Please allow 3 to 5 business days for the financial institution to show the credit back on the account.  
 
We try our best to make sure our inventory are correct.   In this case the sku for a 525 round box was in actual fact a 50 round box.
 
Kind Regards
 
[redacted]

Revdex.com:
 
I received shipment of the orders I placed with Palmetto this morning, Friday, August 8th.
 
Thank you very much for interceding on my behalf.  I feel sure I would not have received my orders without your help.I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do apologize for the delay in getting this order shipped.  We have recently changed our shipping systems which resulted in more of a shipping backlog than anticipated. Unfortunately this order cannot be modified and has been cancelled as per the customers request.  A refund has been...

processed and will show back on the customers account within 3 to 5 business days.

I would like to confirm that order number [redacted] has shipped on tracking number [redacted]. Order  number [redacted] has shipped on tracking...

number [redacted]. Please allow UPS 24 hours to scan these tracking numbers into there system.  I apologize for the delay in getting these orders shipped.

Dont buy a car from them, they have a passtime system to turn your car off if you dont pay, which is fine. But when you do pay and the passtime system doesnt work you cant get a hold of anyone to help with the issue. Which leaves me trying to figure out how I am going to get to them and pray that someone is there to replace the passtime key coder. The service after the sale is horrible with this company dont buy from them. They are all friendly with you until you sign on the line then they are rude and very unhelpful.

Revdex.com:
I received a text message from my bank this morning stating that the money from this order has been refunded.  The defective ammunition (both orders)  has been sent back via UPS.
You may now close this complaint.  I want nothing more to do with these people.
Regards,
[redacted]