Palmer's Towing & Recovery, LLC

On the morning of September 24th, 2015, Palmer's Towing was contacted by a business where the *** *** was parked advising it had been parked there for approximately weeks and they wanted it removed. The vehicle was towed to the storage lot where it was processed thru DMV. At
approximately 1AM on October 2015, the complainant called our business advising he had just returned to town and discovered his vehicle had been towed. He was asked if he was the registered owner to which he advised he was. He also advised he was working as an undercover police officer and he never knew when the criminals would be caught, this is why he had been gone so long. He said he would contact us the next day. At approximately 4PM that afternoon, he called advising he wanted to pithe vehicle but when told the price for towing and storage, he said he was going to contact the business who had the vehicle towed.
The business called later that night/early morning informing us he was there wanting to get his vehicle. They asked if there was anything we could do to assist him since he was working. They were asked if he had identified himself as an undercover police officer and they confirmed he had - from NYC. The complainant was metat the business and the local police met all parties. The police were unable to determine the validity of him being an undercover officer. They informed him to pay the towing and storage bill then lodge a complaint with the business who had the vehicle towed. It was also determined at the time the complainant WAS NOT the registered owner of the vehicle. He was informed only the registered owner can pia vehicle and he said he would work on getting power of attorney.
Palmer's Towing does not monitor parking lot of the business from where the vehicle was towed. Until the Swas towed, we have never towed anything from the lot. This time, Cindy who is an employee of the business called and asked us to remove the vehicle. The night we met the complainant and Police at the business, they said Cindy did work there but was out of the country on vacation.
The Complainant arrived at our storage lot on Wednesday, October 21st, attempting to get items from the vehicle. While he had a power of attorney with him, it was only valid if the owner had been declared disabled and he brought no proof of that. He also did not bring the keys to the vehicle with him. The local police once again responded to the lot, this time the officer was from NYC and was very familiar with NYPD. He made some calls to NYPD/1PP and could not confirm the credentials - which he held until he could conclude an investigation
In conclusion, the vehicle was not illegally towed. We were contacted by Cindy of the business to remove the vehicle. We do not monitor that lot and have never towed anything from it prior to this occasion

On the morning of September 24th, 2015, Palmer's Towing was contacted by a business where the *** *** was parked advising it had been parked there for approximately weeks and they wanted it removed. The vehicle was towed to the storage lot where it was processed thru DMV. At
approximately 1AM on October 2015, the complainant called our business advising he had just returned to town and discovered his vehicle had been towed. He was asked if he was the registered owner to which he advised he was. He also advised he was working as an undercover police officer and he never knew when the criminals would be caught, this is why he had been gone so long. He said he would contact us the next day. At approximately 4PM that afternoon, he called advising he wanted to pithe vehicle but when told the price for towing and storage, he said he was going to contact the business who had the vehicle towed. The business called later that night/early morning informing us he was there wanting to get his vehicle. They asked if there was anything we could do to assist him since he was working. They were asked if he had identified himself as an undercover police officer and they confirmed he had - from NYC. The complainant was metat the business and the local police met all parties. The police were unable to determine the validity of him being an undercover officer. They informed him to pay the towing and storage bill then lodge a complaint with the business who had the vehicle towed. It was also determined at the time the complainant WAS NOT the registered owner of the vehicle. He was informed only the registered owner can pia vehicle and he said he would work on getting power of attorney. Palmer's Towing does not monitor parking lot of the business from where the vehicle was towed. Until the Swas towed, we have never towed anything from the lot. This time, Cindy who is an employee of the business called and asked us to remove the vehicle. The night we met the complainant and Police at the business, they said Cindy did work there but was out of the country on vacation. The Complainant arrived at our storage lot on Wednesday, October 21st, attempting to get items from the vehicle. While he had a power of attorney with him, it was only valid if the owner had been declared disabled and he brought no proof of that. He also did not bring the keys to the vehicle with him. The local police once again responded to the lot, this time the officer was from NYC and was very familiar with NYPD. He made some calls to NYPD/1PP and could not confirm the credentials - which he held until he could conclude an investigationIn conclusion, the vehicle was not illegally towed. We were contacted by Cindy of the business to remove the vehicle. We do not monitor that lot and have never towed anything from it prior to this occasion

Complaint ID: ***
Palmer’s Towing and Recovery, L.L.C is contracted by the Management Company of *** *** to monitor the complex. Originally, we would check the property for vehicles which were deemed inoperative and tag for removal should
the deficiencies not be corrected. We also would respond to requests to remove vehicles when contacted by a Chesterfield Police Officer who patrols the complex as an off-duty job.
After receiving numerous complaints from residents of illegal parking in driveways, the complex, after conferring with the Police Officer, enacted a “Parking by Permit Only” policy when parking in the driveways Palmer’s Towing and Recovery, L.L.Csupplied the permits to the office and they were distributed to the residents. The policy stated where the permits were to be located on the vehicle (inside lower driver’s side windshield) so they could be easily seenThe policy also
advises vehicles in violation would be towed at the owner’s expenseThis policy took effect July 1, after the complex gave the residents ample notice
Since the policy was enacted, it is customary practice for Palmer’s Towing to randomly check the premises for vehicles in violation, sometimes at night or in the early morning hours. Although decals are to be displayed in a certain location, we make every attempt to make sure a vehicle does not have a decal in an alternate location. Since it can be dark when we are checking the complex, this is the reason the policy states a specific location for the decalsAgain, we make every effort to ensure a vehicle does not have a pass prior to towing but some are put in places which are not visible, even using flashlights
The vehicle in question was towed after two Palmer’s employees checked it for a pass. After receiving a call in the morning, during the daylight hours, employees were still unable to locate a pass on the vehicle. It was not until later, when someone came to the lot to pick up the vehicle was a pass located, but only after she lifted up one of the windshield wipers
Regarding her claim the Colonial Heights Police were called to Palmer’s Lot, this is true due to comments made on the phone which raised safety concerns for our employees. Due to liability issues, Palmer’s Towing can only release vehicles to the registered owners or if we receive previous authorization in writing (e-mail, FAX, etc.), allowing release to a specified representative. This was explained to the complainant yet when she arrived at the lot, she was neither the registered
owner nor did she have anything in writing authorizing release of the vehicle to her. She promptly left leaving “an Aunt” and we had to wait for over an hour for her to return. Upon her return, we still had to wait an additional half an hour to receive an e-mail from the registered owner allowing us to release the vehicle to her.
Prior to her leaving the first time, she was informed our business hours were until 5:PM and if she was not back prior to that, they could be an additional charge of $for an after hours release. Although we were there well after 5:PM, we waived the fee and did not charge her
Palmer’s Towing & Recovery, L.L.C makes every attempt to ensure vehicles do not have a valid pass prior to towing from the complex. Unfortunately, this pass was on a piece of glass obscured by a windshield wiper Had the pass been in the proper location, the vehicle would have never been towed. Also, had we not had safety concerns for our employees, due to comments made on the phone, the Colonial Heights Police would have never been calledShe had also been to the lot earlier during the day along with her daughter and caused issues. Lastly, prior to leaving the lot with the vehicle, the complainant was advised that she needed to place the parking decal in the correct location. In front of a non-employee who was at the lot repairing some equipment, she stated she was not moving the pass and dared us to tow the vehicle again.
Attached is the Policy handed out to all *** *** Also attached are the photograph of the vehicle windshieldOne shows the windshield wiper in the up position and where the pass is located making it all but impossible to locate at night even with a flashlight

Complaint ID: ***
Palmer’s Towing and Recovery, L.L.C is contracted by the Management Company of *** *** to monitor the complex. Originally, we would check the property for vehicles which were deemed inoperative and tag for removal
should the deficiencies not be corrected. We also would respond to requests to remove vehicles when contacted by a Chesterfield Police Officer who patrols the complex as an off-duty job.
After receiving numerous complaints from residents of illegal parking in driveways, the complex, after conferring with the Police Officer, enacted a “Parking by Permit Only” policy when parking in the driveways Palmer’s Towing and Recovery, L.L.Csupplied the permits to the office and they were distributed to the residents. The policy stated where the permits were to be located on the vehicle (inside lower driver’s side windshield) so they could be easily seenThe policy also
advises vehicles in violation would be towed at the owner’s expenseThis policy took effect July 1, after the complex gave the residents ample notice
Since the policy was enacted, it is customary practice for Palmer’s Towing to randomly check the premises for vehicles in violation, sometimes at night or in the early morning hours. Although decals are to be displayed in a certain location, we make every attempt to make sure a vehicle does not have a decal in an alternate location. Since it can be dark when we are checking the complex, this is the reason the policy states a specific location for the decalsAgain, we make every effort to ensure a vehicle does not have a pass prior to towing but some are put in places which are not visible, even using flashlights
The vehicle in question was towed after two Palmer’s employees checked it for a pass. After receiving a call in the morning, during the daylight hours, employees were still unable to locate a pass on the vehicle. It was not until later, when someone came to the lot to pick up the vehicle was a pass located, but only after she lifted up one of the windshield wipers
Regarding her claim the Colonial Heights Police were called to Palmer’s Lot, this is true due to comments made on the phone which raised safety concerns for our employees. Due to liability issues, Palmer’s Towing can only release vehicles to the registered owners or if we receive previous authorization in writing (e-mail, FAX, etc.), allowing release to a specified representative. This was explained to the complainant yet when she arrived at the lot, she was neither the registered
owner nor did she have anything in writing authorizing release of the vehicle to her. She promptly left leaving “an Aunt” and we had to wait for over an hour for her to return. Upon her return, we still had to wait an additional half an hour to receive an e-mail from the registered owner allowing us to release the vehicle to her.
Prior to her leaving the first time, she was informed our business hours were until 5:PM and if she was not back prior to that, they could be an additional charge of $for an after hours release. Although we were there well after 5:PM, we waived the fee and did not charge her
Palmer’s Towing & Recovery, L.L.C makes every attempt to ensure vehicles do not have a valid pass prior to towing from the complex. Unfortunately, this pass was on a piece of glass obscured by a windshield wiper Had the pass been in the proper location, the vehicle would have never been towed. Also, had we not had safety concerns for our employees, due to comments made on the phone, the Colonial Heights Police would have never been calledShe had also been to the lot earlier during the day along with her daughter and caused issues. Lastly, prior to leaving the lot with the vehicle, the complainant was advised that she needed to place the parking decal in the correct location. In front of a non-employee who was at the lot repairing some equipment, she stated she was not moving the pass and dared us to tow the vehicle again.
Attached is the Policy handed out to all *** *** Also attached are the photograph of the vehicle windshieldOne shows the windshield wiper in the up position and where the pass is located making it all but impossible to locate at night even with a flashlight