Paint Rust and Pixie Dust, Inc.

*** *** carefully selects the shops which stock her well-designed suppliesHer high-quality paint has been used and loved for over twenty-five yearsShe chooses small stores to sell her paint and supplies so each customer can receive the one-on-one care they deserveHaving the title, “***
*** ***”, does not simply mean that paint and supplies with ***’s name on them are for quick saleInstead, these shops are partners with ***, and mentors to our customersWe are one of these storesWhen someone chooses to purchase *** *** supplies from our shop we want to ensure that they are prepared to get excellent resultsAnd, it’s been our experience that our customers DO get excellent resultsWe want our customers to “love their purchases”. This message is noted on a sign near our register and our policy is clearly stated on every receiptSo, before they leave the store, we ensure our customers are as educated and capable of using the supplies as are weOur shop’s reputation for helping our customers from start to finish with projects is well-known and well-documentedWe want them all to be successful If a customer has difficulty using the supplies, we welcome the opportunity to overcome any challenges they may be having; on the phone or in personOn a few occasions, unsure customers have actually carried their furniture pieces into the shop in order for us to guide them through the processWe work with these customers until they feel comfortable enough to complete their projects on their own.We would have welcomed the opportunity to help this customer with the difficulties she was havingWhen she came in to return the products, we attempted to find out why she was dissatisfiedWe asked if we could assist her, but she refused and left the storeWhen we received the notice from the Revdex.com, we reached out and contacted herShe refused to discuss the issue and wouldn’t allow us to help her successfully finish her project

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I asked for a REFUND (not help with painting), for UNOPENED products that I purchased.  I spent  approximately $170, and wanted to return two items, totaling approximately $70.  I was told NO!  The phone call to me, was a ridiculous attempt to resolve an issue with the paint itself, and NOT the Issue of the Complaint of Refusal to Reimburse me for items clearly UNOPENED.  I am completely dissatisfied with the response I received in person, and the phone call, which clearly had no purpose of allowing me to return the items for a refund.  The sign in the store stating no refunds, is just below ceiling height....hmmm?  My receipt had no such statement.  I viewed other complaints on line, with the same and other similar issues.  Same result.  No refund.  Very dissatisfied customers.  I will never shop there again, and I will never advise anyone else to either.  Bad business practice, to say the least.
Regards,
[redacted]