Packard Dental Group Inc

Revdex.comIn regards to the concern submitted by consumer ***: we have contacted the consumer andresolved the concern for which he was unhappy$has been refunded to the consumer and wehave corrected the error that was made on our part as to not repeat the error in the futureConsumerwas happy with the resolution.*** *** Dental GroupGrand AveCarlsbad, CA 92008(760)729-

I am [redacted], DOB 09-16-1944, married to [redacted]. I asked my husband to write the first complaint because he's usually better at it than I am. But I am the patient of [redacted] Dental who was overcharged. It seems black and white: my insurance---and I am listed as [redacted]'s dependent with...

Delta Dental--which has stated that this procedure should have cost $698.00, my part $399.00, and Delta pays $299.00 Delta DID in fact pay them 06-17-15. Additionally they added a "same day" charge of $200.00+. I was never told of this charge until I asked for a refund of the overcharge. I am 70 years old, and I think they are deliberately taking advantage because they think I'm too old to notice. It is SO unfair, it is fraud. And a violation of their contract with Delta.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: [redacted] Dental performed services for [redacted] on 06-08-15. [redacted] has dental insurance with Delta, and [redacted] Dental is a contracted provider with Delta. [redacted] was charged $916.00 for a procedure that Delta allows the dentist to charge only $698.00. This is an overcharge of $517.00. Repeated requests for a correct refund have been rebuffed. Please let this practice know that this is BAD business.Desired Settlement: A refund of the $517.00 overcharge.

Consumer

Response:

I am [redacted], DOB 09-16-1944, married to [redacted]. I asked my husband to write the first complaint because he's usually better at it than I am. But I am the patient of [redacted] Dental who was overcharged. It seems black and white: my insurance---and I am listed as [redacted]'s dependent with Delta Dental--which has stated that this procedure should have cost $698.00, my part $399.00, and Delta pays $299.00 Delta DID in fact pay them 06-17-15. Additionally they added a "same day" charge of $200.00+. I was never told of this charge until I asked for a refund of the overcharge. I am 70 years old, and I think they are deliberately taking advantage because they think I'm too old to notice. It is SO unfair, it is fraud. And a violation of their contract with Delta.

Business

Response:

Revdex.comIn regards to the concern submitted by consumer 10 [redacted]: we have contacted the consumer andresolved the concern for which he was unhappy. $517.00 has been refunded to the consumer and wehave corrected the error that was made on our part as to not repeat the error in the future. Consumerwas happy with the resolution.[redacted] Dental Group725 Grand AveCarlsbad, CA 92008(760)729-4940

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,