Pacific Steel and Recycling Reviews (7)
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Pacific Steel and Recycling Rating
Address: 1000 N Triangle Dr, Ponderay, Idaho, United States, 83852-9730
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Hi ***, I tried to contact Mr [redacted] via his phone number he providedI called and the phone was not in service and had no voice mail.? I then decided the send Mr [redacted] a emailIn the email, I asked him to call my cell at his convenience.? 8005.? He would not callHe kept emailing corporate.? Papa Murphy's is a worldwide franchiseThere are several rules that must be followed in order to keep the franchiseWe followed all the rules, and emails, etcWe have a very clear paper trail showing how we were trying to resolve this issue.? I sent Mr [redacted] another email yesterday and CC the local health inspectorMr [redacted] finally called me backI apologized, and asked Mr [redacted] to bring in the foreign object, as he was coming in to pick up a $refund.? Mr [redacted] stated that he contacted me via FacebookI do not have a Facebook page and never had a Facebook page.? Mr [redacted] seems to be upset with corporate, and what they have telling himI suggested that he take that up with corporate.? I am just the local franchisee, and was more than willing to resolve the issueMr [redacted] did stop by and pick up the $cash refund at the store.Thank you, if you need any other information please feel free to contact meHave a great day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Part of doing business is following through with customer issues on a timely fashion, not several weeks later and feeling they did a satisfactory jobThe business owner, as well as the franchise itself,? appears to be satisfied offering a poorly made product as well as poor customer serviceThe business owner continues by making assumptions and accusations against me, the consumer, that are absolutely and offensive Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response is inaccurateI did receive a phone call from the franchisee, and as I was at work, it went to voice mailThe claim is that my phone was not workingI also sent a response to the email that was sent to meThe claim is that I was requested to call backThe email stated to respond to the email with a phone number that I could be reached at my earliest convenienceI responded with my cell number againThat was the last contact with the franchisee until Monday April I did not contact the franchisee on FacebookThat claim is falseI contacted Papa Murphy's corporate via Facebook as well as phone and that I would be contacted by the franchiseeThat did not happen until April I was told I would be contacted by the franchisee and that corporate Papa Murphy's would not get involvedAfter a few phone calls to Papa Murphy's corporate about the lack of response from the franchisee, I was told that I would be contacted by corporateThat never happenedAll matters can be found either by Facebook or contacting Papa Murphy's corporate as I am sure they would have a log of my phone callsI did not make any further contact with corporate per the request of the Revdex.com in my complaintI also have a record of the Revdex.com not receiving a response from the franchisee after numerous attempts to contact.Please advise if you would like the original email I received from the franchisee as well as my response
Regards,
*** ***
The customer just wants to complain and close a locally owned and operated small business, for whatever reasonThey spent $and received $cash back, plus the productI believe maybe this customer has a personal grudgeI guess that is just part of doing business with people that want something for nothing and have a negative attitude. We consider this matter closed, and the customer will never stop complaint or be satisfied. Thank you, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Part of doing business is following through with customer issues on a timely fashion, not several weeks later and feeling they did a satisfactory jobThe business owner, as well as the franchise itself,? appears to be satisfied offering a poorly made product as well as poor customer serviceThe business owner continues by making assumptions and accusations against me, the consumer, that are absolutely and offensive
Regards,
*** ***
Hi ***, I tried to contact Mr*** *** via his phone number he providedI called and the phone was not in service and had no voice mail.? I then decided the send Mr*** a emailIn the email, I asked him to call my cell at his convenience.? 8005.? He would not callHe
kept emailing corporate.? Papa Murphy's is a worldwide franchiseThere are several rules that must be followed in order to keep the franchiseWe followed all the rules, and emails, etcWe have a very clear paper trail showing how we were trying to resolve this issue.? I sent Mr*** another email yesterday and CC the local health inspectorMr *** finally called me backI apologized, and asked Mr*** to bring in the foreign object, as he was coming in to pick up a $refund.? Mr*** stated that he contacted me via FacebookI do not have a Facebook page and never had a Facebook page.? Mr*** seems to be upset with corporate, and what they have telling himI suggested that he take that up with corporate.? I am just the local franchisee, and was more than willing to resolve the issueMr*** did stop by and pick up the $cash refund at the store.Thank you, if you need any other information please feel free to contact meHave a great day
Hi [redacted] thank you for allowing us to respond to this complaint. The customer contacted our complaint line at 10:05 pm on 10/11/15. We were able to make contact with the customer and apologize for the mistake on our end and would be retraining the crew to make sure they better...
understand what the customer is wanting i.e. a combo or just an entree item. Which is what happened in this instance, a training issue not false advertisement. In addition we sent the customer a gift card in hopes that she would give Sonic another try, and we contacted her yesterday to make sure she had received the gift card in the mail. The issue is resolved.Thanks,[redacted]Supervising/Partner