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Pacific Shore Stones

10220 Metropolitan Dr Ste A, Austin, Texas, United States, 78758-4958

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Reviews Natural Stone, Granite, Natural Marble, Quartz Pacific Shore Stones

Pacific Shore Stones Reviews (%countItem)

Marble product delivered to California was not as represented. Usable square footage was considerably less than represented and a direct response to the question of whether there were any cracks or fissures was responded to with "no issues" after "inspection by regional manager" and salesman. That was during the sales phase. After receiving almost $20,000 and being notified immediately upon delivery that there are big issues - big fissures, breaks at fissure lines, and THEIR DRIVER admitted to my fabricator that these were "known issues" in Austin, it has been another full week with no offer of any resolution from Austin office that actually addresses the issues at hand. They have almost $20,000 that I need refunded in order to buy new marble and try to complete my renovation before I move my 90 year old mother 450 miles at the end of this month. and they won't return it or ship enough new marble to give me the benefit of my bargain (because the usable square footage was significantly underreported - due to the fissures and the patina (which had been addressed before purchase), more marble from the same block is necessary to get the same look because more seams will be required and we have to match the lines so the seams are not obvious. I would NEVER have paid $18,500 for these slabs had I known the TRUTH. They won't ship new marble without $6600 MORE money. They won't confirm that I can return the marble and get my money back. I can't move forward. I can't buy new marble without getting my money back from them. They have me in a bind and the regional manager - who was involved in the crack/fissure "inspection" that resulted in the false "no issues" inducement to purchase, has so far not responded to emails or phone calls. This situation has been extremely distressing.

Pacific Shore Stones Response • Mar 21, 2018

To Whom it May Concern,
In response to Revdex.com Complaint ID: ***. Per the claimant's request, our company (Pacific Shore Stones) has sent slabs 8 and 9 to California. The previous slabs were sent via a third party trucking company on a standard a-frame. The latest shipment was sent via a different third patty trucking company with the two slabs crated in a manner that would ensure intact delivery.
According to the notes on this sale, customer selected material strictly off of photos. Per our terms and conditions that are distributed to alt retail customers:
Marble, granite & any natural stone slabs are products of nature. As such, they're subject to natural spots, pits, fissures, cracks & variations in color & veining. Pacific Shore Stones is not liable in any cause of action resulting from their use in any manner. All natural stone is subject to scratching, staining & etching. Some more than others but all merchandise is sold in As Is condition with no warranties.
As of 3119/2018 the issues expressed by the customer have been resolved.
Thank you,
Pacific Shore Stones

I can truly say that pacific shores ( Sarah in San Antonio). handled my problem in a very professional and prompt manner. I really was impressed . cant say so much for the Okc store. But a big Thank you to Sarah

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Address: 10220 Metropolitan Dr Ste A, Austin, Texas, United States, 78758-4958

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+1 (512) 233-2574

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This website was reported to be associated with Pacific Shore Stones.


This website was reported to be associated with Pacific Shore Stones.


This website was reported to be associated with Pacific Shore Stones.


This website was reported to be associated with Pacific Shore Stones.


This website was reported to be associated with Pacific Shore Stones.



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