Pacific Living Properties Inc Reviews (20)
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Pacific Living Properties Inc Rating
Description: Apartments
Address: 400 112th Ave NE, Suite 300, Bellevue, Washington, United States, 98004
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They did not comply with California Law (Civil Code Section 1950.5(b),(e))
Upon moving into the unit the carpets smelled like pet danderWe did some cleaning to remove the smellThey have charged me to replace the carpets in the unit when the carpets should've been replaced prior to my move-inwear and tear they are saying it is damage and charging me in full and keeping my deposit even though I never received any correspondence from Pacific Living in the days they had as governed by the lawAfter days I received correspondence from a collections agency that has Pacific Living Inc as a client
The pictures they provided as proof of damage are wear and tear in high traffic areas and they decided to replace the carpet in the entire apartment rather than getting it professionally cleaned and charging me for the cleaning
I lived in a complex they owned in Chico Califronia and experienced harassment, abuse, and neglect from this companyThey are theives and there intention is to make the lives of the people living in their properties harder then it needs to be
This is the definition of a SLUMLORD propertyWe lived at one of their properties in San Diego and dealt with mice, roaches, and an incompetent staffing team the entire timeMaintenance is always an issue and Elide is clearly unable to do her jobWhen we moved out, they kept $of our deposit and referred us to someone who lives in COLORADO for any questionsWhen we tried to reach out to clarify and argue these charges, we were just responded with "that's the charge"SO, we are taking this property to small claims court and filing the paperwork todayWe even had our attorney reach out to their attorney to suggest mediation and they responded "we've already spent enough money on this case"PACIFIC LIVING PROPERTIES TAKES ADVANTAGE OF PEOPLE AND IT STOPS HERE!
This company is a scam for your money
I am a working professional Always paid my rent well in time, etc
I gave more than proper advance notice of move out, which was to be may
I was charged full month rent for May and told I would be refunded no more than days after move out with my damage deposit
Come May 28, turns out they mailed my refund statement and check to the previous tenants Called, and I was told a new check was mailed to me at my new address on June
June 10: still no checkCalled and turned out not only was no new check created or mailed, but they still over charged me for May rent I was told it would be over night fed exed and be here by tomorrow (June 11)
Then I get an email stating nopeThey won't fed ex and it will be here in about ten days
As of now it will possibly arrive days after move outWa state law is days btw
Further, I was told a manager would call me as I wanted to resolve having it fed exed as I was told it would beNo one ever calledI ended up calling myself, and still no call
Unfortunately I will need to file with small claims as this may yet again not arrive
Be carefulVery poorly run business
Complaint:
I am rejecting this response because: This is a lie! Not one word has been given to the residents regarding a new mailbox or new keysToday is the 19th and I still haven't been notified by Pacific Living Properties about itNor any arrangements for a new key to be given to me. I just now tried to open the old mailboxes with my old key and it worked & the mailbox is emptyI spoke with the postmaster on Thursday 11-16-and they indicated there was no change with them not delivering the mail
Sincerely,
Cheril C***
Pacific Living Properties, Increquests that Revdex.com dismiss this complaint as the complaint was not made by *** ***
Pacific Living Properties, Inccan only respond to requests from the lease signer(s) on a signed and executed Lease Agreement.
We cannot discuss the account with
***
Thank you
Complaint: ***
I am rejecting this response because:Regarding the loincident- I DID in fact call the emergency maintenance line listed on their answering machine (which has now changed)When I smoke with the operator on the phone, they advised me to NOT call as someone would be there to help me shortlyNo one did show up and I called that Emergency maintenance line times throughout the nightWhen the office received the phone call the following morning, it was because their office had just opened and I was at the end of my ropeThis was during the transition from one rental property to Pacific Living Properties, and despite the wrong information being on their answering machine they offered empathy towards my situationI did lose a half days worth of wages because I could not leave for work until a.mI have emails through my work and through the Teacher absence system in my district to prove this. Jahna did listen to my complaints over the phone but was very informal about the complaint processI wanted to go through a formal complaint, not have my concerns taken down as notes to counsel the manager.When I asked about filing a formal complaint, she was very dismissive in tone and did not give me a real solution Both my husband and myself can attest to the rude tone and behavior of the managers, especially the manager that runs the office on MondaysHowever, I have no physical evidence of the cursing, as my husband was not with me during this particular interaction, so this will be a matter of communication. This issue has been partially resolved as the property is allowing me to look for another place and break my lease early without lash back or paying extra feesHowever the culture of the office has been toxic and cold since these incidentsI will continue to communicate to the apartment property directly in place of the management. Thank you for your time
Sincerely,
*** ***
Complaint: [redacted]I am rejecting this response because:
1) Change the email correspondence to [redacted], that is fine. My mom was just trying to help because I am in the middle of final exams and papers.
2) Attached is the final check which I put in the payment slot provided on July 1, 2015, noted paid in full, which was deposited by you. That is a legal document, per my attorney. I also put a note with this check, advising that I would be moving out on August 14, 2015. Whoever cashed the check elected not to respond to me. Therefore, I gave 45 days notice and paid 2 weeks beyond the time that I was actually there.
3) You gave me no notice of this before sending it to collections and I do not find that to be ethical. I will be sure to advise my company's HR dept to not send new hires or interns to you in the future.
Complaint: [redacted]I am rejecting this response because:
First of all, you have the incorrect email address above. It is [redacted]
Secondly, I remembered another important piece of information from 9 months ago when I rented from 100 on 6th during my summer internship in Seattle. At the time, there was no email address for 100 on 6th - or if there was, it had not been shared with me. Therefore, I went online to their website and I submitted a form (which of course the sender does not get a copy of) and I told them that my last day would be August 14 and I asked how and where to return the key. Whoever staffs the website and checks those forms would have received that notice. In addition, it would still be on their servers and could still be extracted.
Also, I have the phone records from AT&T that show the many times I tried to call 100 on 6th. They never returned my calls. I can provide those records if necessary.
Revdex.com, it may be good for you to review the relationship / agreement between Pacific Living Properties and Genesis Credit Management. I truly do not think that the intent of this law is to harm college students who are trying to start their lives.
I gave the notice at the very beginning in the terms... and I gave them notice through their website....I gave them notice with a note and the last check...I gave them notice through phone calls and messages. I did my part. They represent a business and did not meet their obligations under the terms.
Check dated 7/1/15 represents payment in full for rent July and August – but this amount does not include utility charges for June, July and August.
Writing final payment (rent) does not clearly represent your notice to vacate at the end of the lease term, 8/31/2015 an agreement that automatically reverts to a month to month tenancy in the absence of a written notice to end lease.
No response was provided to our letter to you dated 7/9/15 regarding lease ending 8/31/15 and decision to renew lease, revert to month to month lease, or terminate lease with 20 day written notice to vacate prior to the end of the monthly term.
We have credited the account for all rent/utilities charged after 9/30/15. Your security deposit has been applied to balance due on account and we have allowed you to keep the Move in Special Concession credit to your account at move in.
Former resident was charged for broken mechanism that operates blinds not missing vanes on the vertical blinds. See photo.
Nail holes on kitchen walls are excessive. See photo. We had to have them filled and walls painted per lease agreement. Holes were noted in ceiling at...
move in.
Carpet was new at move in (signed new carpet agreement is on file for the resident). Carpet was damaged/shredded by pets, replaced and charged per lease agreement. See photo.
Mary C[redacted]
Pacific Living Properties
Former Resident Collections
866.513.2538
Pacific Living Properties' associates have not been rude nor ever cursed at the resident. Regarding the incident with the lock breaking, on site management states they were not notified of the issue until the next day when the resident contacted the office during business hours. She had...
stated she was locked in her home for several hours in the evening and into the night. They asked her if she contacted either the emergency maintenance phone number or contacted 911 to assist her and she stated she did not. They advised her that in the future she would need to do so if she had an emergency after hours. The manager claims the resident then got very upset and accused her of blaming her for the incident and terminated the call mid conversation. The manager did not hang up on her. Maintenance did receive the requests to correct the electrical however the resident will only grant entry upon appointment and when he calls he does not get an answer and does receive a call back. The resident reached out to our company website and asked for contact. I contacted [redacted] the same day I received the request for contact. I listened to her frustrations and thanked her for contacting me. I let her know that I would speak with the manager and maintenance associate at the community regarding what she felt was a lack of customer service and would resolve her issue for her. I asked her if I could set an appointment to have her electrical fixed and she let me know that because of her schedule of being a school teacher it could only be done after 4 pm. I let her know I would see if maintenance was available the next day and that I would email her with her appointment time once I confirmed. She thanked me and we hung up the phone. I contacted the site and was informed that 4pm the next day would work fine as the maintenance supervisor had an open appointment at that time. I sent the resident a follow up email letting her know. She responded that she still wanted her complaint filed and asked who to file it with. I let her know that I had listened to her complaint and would take appropriate counseling measures with the staff but if she wanted to submit it in writing rather than just our call to document it to please do so.Maintenance showed up for the appointment to complete the request. He repaired what he could as the resident was in the bathroom at the time he showed up and he let her husband know he would have to come back the following day since she refused to exit the bathroom so he could complete the repairs. He went back the next day and finished the repairs.Maintenance showed up for the appointment to complete the request. He repaired what he could as the resident was in the bathroom at the time he showed up and he let her husband know he would have to come back the following day since she refused to exit the bathroom so he could complete the repairs. He went back the next day and finished the repairs. Jahna O[redacted] Executive Vice President Pacific Living Properties 400 112th Avenue NE, Suite 300, Bellevue, WA 98004 O. 425-888-8808, C. [redacted] Pacificliving.com
Our records indicate the Village Garden Apartments did not receive a 20 day written notice to vacate.
Our records indicate that we do have a signed move in form on file dated 6/15/15 and signed by [redacted] on 6/21/15.
[redacted] acknowledged that the flooring in her apartment was new at move in....
Please see attached New Carpeting & Vinyl Acknowledgment Lease Addendum that [redacted] agreed to replace flooring at 100% due to pet (also included in her lease agreement) damage.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Hello [redacted], thank you for writing us a review. I apologize for the misunderstanding with this situation. I have checked your forwarding address and everything looks to be up to date as of now. Please let us know if you need anything else as we would be happy to assist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I requested my deposit via email after 21 days .Never received any communication from PLP through USPS, email, or phone .I was accused of not supplying the office with my forwarding address and that was why I never received any correspondence,the next day [redacted] backtracked and realized the paperwork she sent me had my old and new addresses on them and she changed her story .The 2 small areas where the carpet "faded" was near a corner and in perfect condition . I was told by head of maintenance [redacted] that he could patch and iron in a new piece. I asked and never received a move out check sheet .I did supply the office with a invoice for $70.00 from a professional cleaning service / I was told by the manager that was the only way to receive my full deposit back .The condition of the apartment was cleaner than when I moved in last March as noted in my move-in sheet which the manager told me off for writing it was dirty . Regarding the $50.00 Gift card , I was promised the full amount of the food I replaced for the second time in less than 2 months .. It was over $100.00 and I was told she would have a check within a week , then she( [redacted])manager avoided me and would walk the other way when she saw me . Never returned phone calls or emails .I accepted the gift card after one month . I was also accused of Breaking the second refrigerator on purpose ? My experience as a whole with this company has been very shady and full of lies.Thank you , [redacted]
TP 214 SODA (ATTACHED) Original move out statement and invoices mailed on 10/16/15 for 10/10/15 move out via USPS.Copy requested by former resident on 11/2/15 and emailed to her.TP 214 REVISED (ATTACHED) Revised account statement including carpet invoices for current replacement and last replacement...
emailed to former resident on 11/6/15Carpet was replaced due to damage over large area – cleaning carpet with vinegar and water solution as noted in complaint.$50.00 gift card was provided to former resident with regard to groceries – on 6/24/15 as noted in complaint .TP 214 LEASE (ATTACHED) Rental agreement Page 2 - 3). Security deposit - damages to compensate owner for loss; Page 3 - 11). Non-liability and indemnification of owner; Page 4 -21). Condition of apartment accepted in good condition
Review: Pacific Living Properties advertised a particular apartment on craigslist. I immediately jumped on it, paid the $38 application fee and put down the $150 holding deposit (refundable if you change your mind in 3 days). I contacted the office and spoke to [redacted] to set up an appointment to view the apartment. The first problem was the apartment advertised was already taken, I had applied for a different apartment that was $200 more! The second problem was they couldn't show me the apartment within 3 days! They said the current tenant would not cooperate with showing the place. How am I supposed to commit to a lease when I can't even see the place? I withdrew my app the next day and was promised the refund. I also asked for a refund for the app fee, since the apartment advertised was not the apartment that was available (false advertising). They said no. It's been 5 weeks and I have still not received my refund. They said they initially sent the check to the apartment that I had applied to. Very shady. What's strange about this situation is that no one ever answers the phone. I always have to leave a voicemail. [redacted] is very good about returning calls and emails and has excellent customer service. We are both scratching our heads about why I still haven't received my refund.Desired Settlement: I would like a refund for the application fee $38 and the holding deposit $150 as promised
Business
Response:
Hello [redacted], thank you for writing us a review. I apologize for the misunderstanding with this situation. I have checked your forwarding address and everything looks to be up to date as of now. Please let us know if you need anything else as we would be happy to assist.
Review: I live at The Pacific at Mission bay for 7 months . I moved out when my lease was up for many reasons I will list .
I contacted the corporate office inquiring when I would receive my deposit of $300.00 and received and itemized list that said I owe them money for replacement of living room carpet . And carpet cleaning of hallway and bedroom.
I was told if I had a professional cleaning service clean the one bedroom apartment I would definitely receive my full deposit returned . I provided them with the receipt for the cleaners .
I had 2 large wool rugs in living room and bedroom which coved most of carpet . The carpet that was in the apartment was very low grade . I used a water and white vinegar mix to treat 2 small spots which lifted the color. The Employee [redacted] said "No problem we can just cut the piece out and replace it " he said the apartment was cleaner than when I moved in .
In my 7 months I had two refrigerators replaced ( within 2 months )I did get the third . Both times lost frozen food and was promised reimbursement which after 2 months I receive a $ 50 gift card, after losing over $ 200.00 of frozen food combined
I had no handle or lock on sliding glass door . No screen door
Sink backed up and flooded kitchen as did both neighbors on each side of me which I was left cleaning up , and two weeks later the garbage disposal was rusted out and the kitchen was flooded again and I was left with a mess .
I had called the office numerous times to find out when my deposit would be mailed to me and I gave up and called the Corporate office and was sent a bill stating I owed them $332.00 .
I did speak with leasing agent Cassandra and she told me I could negotiate that charges ? ! This is the same employee who assured me ONLY if I had a receipt from a professional cleaning service would I then receive my full refund . I left the apartment cleaner than when I moved in . I am disabled and have a law firm who pays my rent and I feel I have been taken advantage oDesired Settlement: I would like my full deposit back of $ 300.00
Thank you
Business
Response:
TP 214 SODA (ATTACHED) Original move out statement and invoices mailed on 10/16/15 for 10/10/15 move out via USPS.Copy requested by former resident on 11/2/15 and emailed to her.TP 214 REVISED (ATTACHED) Revised account statement including carpet invoices for current replacement and last replacement emailed to former resident on 11/6/15Carpet was replaced due to damage over large area – cleaning carpet with vinegar and water solution as noted in complaint.$50.00 gift card was provided to former resident with regard to groceries – on 6/24/15 as noted in complaint .TP 214 LEASE (ATTACHED) Rental agreement Page 2 - 3). Security deposit - damages to compensate owner for loss; Page 3 - 11). Non-liability and indemnification of owner; Page 4 -21). Condition of apartment accepted in good condition
Review: An apartment was advertised on [redacted] for a unit at the Catalina Pacific for $1430/per month. On January 22, 2015 I called the leasing office at the Catalina Pacific. I was told that the unit would be available on March 5, 2015 and that the unit would be $1430 per month plus a $75 pet rent for our dog. I requested a viewing of the apartment but I was told over the phone that the unit could not be shown because a tenant was still living there but that they could give me a tour of the grounds. I agreed and made an appointment for later that afternoon.
At 3:30pm on 1/22/15 my husband and I met with the leasing agent, who gave us a tour of the grounds, and we also met the leasing manager. During this time we were told that the office was unsure what date the unit would be available, but they had a meeting with the current tenant that afternoon to determine exactly when he would be moving out. My husband and I took the tour of the property and decided we were interested in renting the apartment. The leasing office told us that we were the first to respond to their ad and that if we submitted an application and passed the credit check the unit would be ours. The leasing office told us that they would call us later that night after they spoke with the current tenant of the unit to let us know exactly when our move in date would be. We agreed and both my husband and I filled out an application.
We did not receive a phone call that night regarding the apartment. Instead, the next day on 1/23/15 at 2:59pm I received an email receipt from Catalina Pacific indicating that our application had been processed and we were charged $38 each. At 3:13pm that same day (1/23/15) I received a phone call from the leasing office to tell me that the unit was not available. The leasing office determined that the unit was unavailable on 1/22/15, when they met with their current tenant, but they still processed our applications on 1/23/15 and charged my husband and I $76.Desired Settlement: I would like my $76 refunded. Catalina Pacific processed our applications and charged us the fees for a unit that they had already determined was unavailable. I confirmed with my credit card company that the transaction was initiated at 2:59pm pacific time on 1/23/15. There were only 14 minutes between the time they processed my application and the time they called to tell me the unit was unavailable. I find it highly unlikely that Catalina Pacific determined the unit was unavailable in the 14 minutes between the time they charged me and the time they called me, especially since they had already told me that they were meeting with the current tenant of that apartment on 1/22/15 -- a day before they actually processed my application. I asked the leasing manager for a refund over the phone on 1/23/15 but she refused. I also sent an email to Catalina Pacific at [redacted] and via their "contact us" section on their website on 1/23/15 but I have not received a response.