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Pacific Coast Re-Bath

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Reviews Pacific Coast Re-Bath

Pacific Coast Re-Bath Reviews (30)

In response to this complaint, we apologize for this customers experience with the lack of returned phone callsHowever, there were several phone messages left on a voice mail that we assume never went through because we do show that we did return phone calls, however, we did not follow up with the messages leftIn response to the cracks, we went out on November 6, and there were no cracks on the tub, there was some sort of device used in the tub that left scratches and dirt and soap sm was then allowed to collect on these scratches giving the appearance of cracked tubThe only thing the installer did to resolve this issue was clean their tub with our recommened solution, gel glossWe informed him that he should stick to the approved cleaners list or his warranty would be voidedThis issue is taken care ofthanks

Complaint: 11767588 I am rejecting this response because: sans-serif;">There has been no service completed had two no shows for service since I filled compliant . Regards, [redacted]

This has been serviced and taken care of Please close this complaint

The business stated: "we have been trying to work this out with the customer separately"
sans-serif;">

We have made several attempts to get to this customers home, it has not worked out at different times for both partiesThis customer lives about hours away from our office and lives in a territory that belongs to another franchise nowThee have been instances there we were on the approximate
area and it didn't work out for the customer.
We just recently called this customer and accepted their offer of hiring a plumber and bill Pacific Coast Re-Bath and the customer accepted
This has been satisfiedPlease close this dispute
Thank you very much

Complaint:
I am rejecting this response because:
RE-Bath has not completed the "contract" facts or the promises made by a sales person The contract states 8-weeks for installation, it took weeks The contract states walls, which as promised by the salesperson would leave a seamless wall There was a 5th piece added leaving a long seam down the shower wall The sales person made these promises and then told us we needed to make a decision that day and sign the contract When it came time for installation and RE Bath could not provide the seamless shower or the promised repairs they would not let us cancel the contract, forcing us to let them complete the project I am so dissatisfied with the service from this company
Regards,
D*** ***

Lies, Lies and more Lies Don't use this company, they take a hefty down payment and then you don't hear from them!!! You call ask questions, think you get answers only to find out they lied cause they give you a different answer each time you call and ask same exact questions about your order They NEVER call you, you have to call them to get any information They promised to send email updates on order status, that never happenedFinally get the job scheduled, reaaranged my families schedule to accomodate and they don't show up

We met with the salesman in our home and together we came up with a complete bathroom remodel We were told that they couldn't begin the project for approxtwo months, which was ok with us The next day we decided to go to their showroom so we could see examples of completed bathrooms with their products Their showroom is miles away so they agreed to hold our contract until we could get there, which was three days later We decided to go with different materials so we canceled our contract They were visibly not happy with that The following week we got an email update on our "project" I called and they said it was sent in error and we had in fact canceled our contract However, in checking our credit card it turned out that they charged us the 50% required deposit, and on the same day we canceled! It took several calls and several days but they finally credited our credit card, but not for the exact full amount Emails to the manager to credit us the difference have gone unanswered I would not recommend Re-Bath to anyone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .10325498, , and find that Mediation is necessary.
Regards,
[redacted]

Our experience with Re-bath has been the worst .The salesman was nice and appeared sincere. We were told it would be a 4 month wait and we had to give a large deposit up front. We also were told it would take 1 or 2 days for completion.Every thing they told us was a bunch of lies . After 5 months wait the job has now been 3 weeks of stalling for a small part. The people in the office also charge us extra for some small tile work which they said was not included in the original contract price , which we over paid for anyway . They are a very shady company who does not care for pleasing the consumer at all .We would never recommend this company to anyone.

Complaint: 10327249
I am rejecting this response because:
When all was said and done, I still did not get the sinks or counter tops that I had requested.  Because the...

workman from Pacific Coast Re.Bath destroyed the tiles that I had purchased for the 2 bathrooms, and because I had to hire someone else to redo the Master bathroom walls and tile, we deducted those expenses from the final payment that we owed to Re.Bath.  The project manager said that he would have to put a lien on our home.  So, almost 2 months of numerous mistakes, delays, unacceptable work and our home in a state of disorder, we felt very intitled to deduct our expenses that were due strictly to their destroying materials that we purchased with our own money.
Regards,[redacted]

In response to this complaint, we apologize for this customers experience with the lack of returned phone calls. However, there were several phone messages left on a voice mail...

that we assume never went through because we do show that we did return phone calls, however, we did not follow up with the messages left. In response to the cracks, we went out on November 6, 2014 and there were no cracks on the tub, there was some sort of device used in the tub that left scratches and dirt and soap sm was then allowed to collect on these scratches giving the appearance of cracked tub. The only thing the installer did to resolve this issue was clean their tub with our recommened solution, gel gloss. We informed him that he should stick to the approved cleaners list or his warranty would be voided. This issue is taken care of. thanks

Complaint: 10978574
I am rejecting this response because:
Ah, the ever-shifting "re-telling" of the "rebath" story.
1) My contract clearly says 8 weeks.
2) I was NEVER offered an install date.  If I was, I'd like them to produce WRITTEN proof of such. (If I was, in fact, offered a written install date in the timeframe they claim...I WOULD HAVE TAKEN IT.)
3) I NEVER spoke to them on 10/5 and I have proof of this.
4) I have proof that Thom suggested I make "another payment" so they could move me up on the schedule.
5) They were the ones who did not live up to the signed letter of the contract by not offering me an install date within the agreed to 8 week timeframe.  Therefore, they should refund my deposit since they could not fulfill my contract.
6) Judging from the numerous complaints I've seen re: their normal business practices online, this appears to be par for the course.  They seem to commonly not live up to contract-specified dates.
7) I'm so sorry if anyone's feelings were hurt in the discussion of their STEALING my $1000 deposit while doing NO WORK and NOT GIVING ME an INSTALL DATE.  I suppose their delicate sensibilities would be better served in worrying about delivering on contracted services rather than focusing on lying, stealing money, and then fabricating phone calls and "facts" to cover their butts.
Regards,
[redacted] H[redacted]

I would never recommend this company to anyone. They come at you with a lot of bravado guaranteeing and promising things they are now clearly not equipped to deliver.
The product was underwhelming, the customer service was a run-around, and management a bunch of scarred back tracking lies. What I was sold is not what I received, they miss ordered, lied and incorrectly installed multiple parts of my bathroom, having to come back again and again to fix what they did incorrectly then didn't manage to ever fulfill my original specifications. For the money they ask it feels like robbery. The floor I ordered never came, (it's the wrong color), the shower door took them 3 months to figure out just to tell me its impossible so they put in a standard pre-fab door when I originally paid for a custom design, (they refused to issue any refund).
The Shower door leaks, (installed improperly) I have been on the phone with them about fixing it as it is their guarantee, they are giving me the run-around stating not sure when they have the time, "we'll call you back."

This has been serviced and taken care of.
 
Please close this complaint.

To Whom It May Concern,Mr. [redacted] signed a contract with Pacific Coast Re-Bath on June 13,2014 and as Mr. [redacted] stated work commenced at his home on September 15, 2014. The amount of work that was to be contracted was to tear out his existing shower pan and replace it with one of our...

Durabath SSP shower pan as well as replace the shower valve. We were to install a Durabath SSP wall system over his existing tile walls, install a custom made order after shower door, and some corner shelf units and an 18" grab bar. We call all this work Phase 1 area since it only affects the wet area. Phase II is considered the aesthetic area of the bathroom, the phase II work that Mr. [redacted] contracted us to do was to tear out his existing tile floor and replace 89 square feet of our "Floating Tile Floor" a patented product that is built and made to go over existing floors, eliminating the need for demolition existing floors and the mortar process allowing the floor to be installed and completed in a very efficient and streamlined manner. In addition to the flooring we were to remove and install a new toilet,remove existing counter-top and replace with a new stone counter-top and two single handle faucets. On September 15, 2014, Pacific Coast Re-Bath sent over 3 very skilled and qualified installers to install the contracted items in Mr. [redacted]'s bathroom. In two days they were able to complete the phase 1 work, less the order after shower door. They installed the tile flooring and toilet. Before the installers left, they took measurements for the shower door and the counter-top. We immediately placed an order for both items, we then scheduled with Mr. [redacted] for the installers to visit his home on September 25th to install the shower door, counter-top and faucets. On September 25, we installed all 3 items, less the side splashes which broke before we could install them. We then immediately had the side splashes re-made and made an appointment with Mr. [redacted] on October 9th to have us install the side splashes. When our workers arrived, Mr [redacted] voiced his concern regarding a squeak in the floor as well as their dissatisfaction with the sink faucets they chose. the installers then began to work on the floor issue, taking up some of the tiles and placing heavy duty adhesives underneath the tiles in order to eliminate the squeak, the only issue with doing this is, that we don't know if it is eliminated until the solution dries. So our installers then went to address the issue of the sink faucets. Mr. [redacted] expressed to us that he thought that the holes were cut to close to the back splash, we informed him that the holes were cut exactly to the standard set back and the stops are meant to be bent. They stopped the installers, as they wanted time to think about the faucets and if they wanted to exchange them with another type of faucets. We gave them a price to change it out and they wanted some time to think it over. Very shortly after our installers left their home they called our offices explaining that there was a squeak in the floor again and they were disputing the charge on their card for the progress payment that was made on the 16th of September. During this time they had reviewed the contract and noticed that there was a box checked on the Phase II contract for Pacific Coast Re-Bath to demo the original floor. When Mr. [redacted] confronted the installer regarding this, the installer admitted that he didn't even know that box on the contract existed. Mr. [redacted] then explained that he thought the squeak in the floor was due to that issue and he also was unhappy with the transition from the bedroom into the bathroom that the tile was higher in the bathroom and that someone could trip or stub their toe. So on October 23, 2014, we sent out [redacted], to finish the sink installation as Mr. [redacted] turned down the price offer for us to purchase and install a different type of sink valve, as well as address the continued floor squeak. On this day, [redacted] pumped liquid nails underneath the plastic tabs to provide more support and eliminate the squeak. [redacted] then completed the installation of the sink faucets which consisted of bending the stem for the stopper, something that usually comes automatically done by the manufacturer. They say that [redacted] "mickey moused" the stems to fit the improperly fabricated counter-top, this is completely incorrect, if a call is placed to the faucet manufacturer, they would agree that the faucet was installed correctly. In regards to the transition issue with the tile being above the carpet I have attached pictures of the transition, the carpet is above the tile, we are unsure of why this was mentioned. Also, the true reason why there is a squeak in the floor is, on the floating tiles, there is a plastic backing and tabs on the sides so the tiles can click together, creating a very solid structure for the floor. The squeak is due to the plastic tabs rubbing together on a certain part of the floor. This has never been an issue in the past and we have installed over 300 of these types of floors, we understand that it is a true issue and wanted to have the opportunity to fix it. I have attached all of the emails sent to Mr. [redacted] with all of our offers to remedy the situation, with the last one not being responded to, I am assuming this complaint s the response. There have been over 127 man hours invested into this bathroom remodeling project and everything is installed to industry and manufacturer standards, we want to be able to remedy the squeak as we have been on the phone with the manufacture and have been given several solutions that we would like to try, as well as take care of the sink issue. In our last email, we offered to discount $600.00 off the contract price, $300.00 off for the existing floor tile not being removed and another $300.00 to return the existing sink facuets and for them to go and purchase their own 8" spread facuets and we will have our installer go out and install them at no extra charge to them. This would normally be a $500 additional charge, we will have to remove and re-install the counter-top. The [redacted]s, have a beutiful new shower which functions properly and a new tolet floor and countertop that function, all installed to industry standard, we feel this settlement is fair and would like to have the opportunity to perform the service call properly.

Complaint: 11767588
I am rejecting this response because:
sans-serif;">There has been no service completed had two no shows for service since I filled compliant .
Regards,
[redacted]

Review: On Sept.15,16,17 Re-Bath installed a tile floor,shower,new toilet,sinks,counter tops and new faucets in our bathroom.The contract called for Re-Bath to demo the old floor before the new tile was installed.They laid the new tile on the old tile, and the shower pan on top of that. The floor squeaks and does not feel solid,but hallow.They have returned two times and injected liquid nails into the grout,but the problem still exists.The holes on the new counter tops installed by Re-Bath were drilled too close to the back splash for proper installation and operation of the faucets.They manually bent the stopper levers away from the back splash to make them work, but there is not enough room for your fingers to use the stopper lever and the one sink will not hold water.While the contract states that Re-Bath was to demo the floor, Mike Storm the owner of this franchise made up a story that I gave him a verbal OK to lay the new tile on the old, but this is not true. Besides, their contract clearly states that any changes to the contract can only be made by a written change order signed by both parties.This company is not only inept but unethical, and they do not stand behind their work.Desired Settlement: In the beginning, we were willing to work with Re-Bath on these matters, but they have not been able to fix the floors and are not offering an alternative to the altered faucets that do not work properly. To honor the contract and fix the floors, they would have to remove the shower and toilet. To make the faucets work properly, they would have to remove the counter tops and redrill or replace them. We no longer trust them and want them to take their stuff back and give us a full refund.

Business

Response:

To Whom It May Concern,Mr. [redacted] signed a contract with Pacific Coast Re-Bath on June 13,2014 and as Mr. [redacted] stated work commenced at his home on September 15, 2014. The amount of work that was to be contracted was to tear out his existing shower pan and replace it with one of our Durabath SSP shower pan as well as replace the shower valve. We were to install a Durabath SSP wall system over his existing tile walls, install a custom made order after shower door, and some corner shelf units and an 18" grab bar. We call all this work Phase 1 area since it only affects the wet area. Phase II is considered the aesthetic area of the bathroom, the phase II work that Mr. [redacted] contracted us to do was to tear out his existing tile floor and replace 89 square feet of our "Floating Tile Floor" a patented product that is built and made to go over existing floors, eliminating the need for demolition existing floors and the mortar process allowing the floor to be installed and completed in a very efficient and streamlined manner. In addition to the flooring we were to remove and install a new toilet,remove existing counter-top and replace with a new stone counter-top and two single handle faucets. On September 15, 2014, Pacific Coast Re-Bath sent over 3 very skilled and qualified installers to install the contracted items in Mr. [redacted]'s bathroom. In two days they were able to complete the phase 1 work, less the order after shower door. They installed the tile flooring and toilet. Before the installers left, they took measurements for the shower door and the counter-top. We immediately placed an order for both items, we then scheduled with Mr. [redacted] for the installers to visit his home on September 25th to install the shower door, counter-top and faucets. On September 25, we installed all 3 items, less the side splashes which broke before we could install them. We then immediately had the side splashes re-made and made an appointment with Mr. [redacted] on October 9th to have us install the side splashes. When our workers arrived, Mr [redacted] voiced his concern regarding a squeak in the floor as well as their dissatisfaction with the sink faucets they chose. the installers then began to work on the floor issue, taking up some of the tiles and placing heavy duty adhesives underneath the tiles in order to eliminate the squeak, the only issue with doing this is, that we don't know if it is eliminated until the solution dries. So our installers then went to address the issue of the sink faucets. Mr. [redacted] expressed to us that he thought that the holes were cut to close to the back splash, we informed him that the holes were cut exactly to the standard set back and the stops are meant to be bent. They stopped the installers, as they wanted time to think about the faucets and if they wanted to exchange them with another type of faucets. We gave them a price to change it out and they wanted some time to think it over. Very shortly after our installers left their home they called our offices explaining that there was a squeak in the floor again and they were disputing the charge on their card for the progress payment that was made on the 16th of September. During this time they had reviewed the contract and noticed that there was a box checked on the Phase II contract for Pacific Coast Re-Bath to demo the original floor. When Mr. [redacted] confronted the installer regarding this, the installer admitted that he didn't even know that box on the contract existed. Mr. [redacted] then explained that he thought the squeak in the floor was due to that issue and he also was unhappy with the transition from the bedroom into the bathroom that the tile was higher in the bathroom and that someone could trip or stub their toe. So on October 23, 2014, we sent out [redacted], to finish the sink installation as Mr. [redacted] turned down the price offer for us to purchase and install a different type of sink valve, as well as address the continued floor squeak. On this day, [redacted] pumped liquid nails underneath the plastic tabs to provide more support and eliminate the squeak. [redacted] then completed the installation of the sink faucets which consisted of bending the stem for the stopper, something that usually comes automatically done by the manufacturer. They say that [redacted] "mickey moused" the stems to fit the improperly fabricated counter-top, this is completely incorrect, if a call is placed to the faucet manufacturer, they would agree that the faucet was installed correctly. In regards to the transition issue with the tile being above the carpet I have attached pictures of the transition, the carpet is above the tile, we are unsure of why this was mentioned. Also, the true reason why there is a squeak in the floor is, on the floating tiles, there is a plastic backing and tabs on the sides so the tiles can click together, creating a very solid structure for the floor. The squeak is due to the plastic tabs rubbing together on a certain part of the floor. This has never been an issue in the past and we have installed over 300 of these types of floors, we understand that it is a true issue and wanted to have the opportunity to fix it. I have attached all of the emails sent to Mr. [redacted] with all of our offers to remedy the situation, with the last one not being responded to, I am assuming this complaint s the response. There have been over 127 man hours invested into this bathroom remodeling project and everything is installed to industry and manufacturer standards, we want to be able to remedy the squeak as we have been on the phone with the manufacture and have been given several solutions that we would like to try, as well as take care of the sink issue. In our last email, we offered to discount $600.00 off the contract price, $300.00 off for the existing floor tile not being removed and another $300.00 to return the existing sink facuets and for them to go and purchase their own 8" spread facuets and we will have our installer go out and install them at no extra charge to them. This would normally be a $500 additional charge, we will have to remove and re-install the counter-top. The [redacted]s, have a beutiful new shower which functions properly and a new tolet floor and countertop that function, all installed to industry standard, we feel this settlement is fair and would like to have the opportunity to perform the service call properly.

Business

Response:

Our experience with Re-bath has been the worst .The salesman was nice and appeared sincere. We were told it would be a 4 month wait and we had to give a large deposit up front. We also were told it would take 1 or 2 days for completion.Every thing they told us was a bunch of lies . After 5 months wait the job has now been 3 weeks of stalling for a small part. The people in the office also charge us extra for some small tile work which they said was not included in the original contract price , which we over paid for anyway . They are a very shady company who does not care for pleasing the consumer at all .We would never recommend this company to anyone.

Review: a damaged(cracked)bathtub was installed at our home on 12/5/14the damage was concealed by the tech who did the installationafter discovering the damage we requested a new tub "replacement"(we did not purchase a "damaged" bathtub for $6,000.00)finally after repeated conversations with Jennie C. Barry the company's representative, [redacted], inspected the tub and stated that a "replacement" was required it has been over 2 months since the installation the company has offered to "repair" but not "replace" the tub at a minimal discountthe company is threatening a lien on our property for a product which they did not provide we would be happy to pay for what we contracted, which is not a "used or damaged product"Desired Settlement: we would like1. a refund, or2. a new undamaged tub at a discounted rate 3. compensation for any structural damage caused by water leakage

Business

Response:

This complaint was settled on 2/19/15 by way of a Change Order signed by all parties.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10434192, and find that this resolution is satisfactory to me. Regards, [redacted]

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Description: KITCHEN & BATH - DESIGN & REMODELING

Address: 2245 Gilbert Ave Ste 400, Cincinnati, Ohio, United States, 79701-5848

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