Pacific Coast Counseling

Mr [redacted] was seen in my office for one appointment in June When Mr [redacted] came for his appointment he completed paperwork that requested he supply us with any EAP or Insurance information for billing purposesHe did not list any insurance or EAP information on the paperwork he completed therefore services were made patient responsibility Mr [redacted] was sent statements for months requesting payment for services or for him to supply us with billing informationHe was also sent one pre-collection letter as well as a final notice notifying him that his account would be turned over to a collection agency if he did not respondAfter months of no communication from the patient the services were turned over to our collection agency of choice On 9/10/I received a call from a representative at the EAP questioning why they were never billed as Mr [redacted] had contacted themIt was explained that Mr [redacted] never supplied us with any EAP or insurance billing informationAt that time I agreed that we would negotiate a discounted rate on the initial balance that was turned over for collections should the EAP choose to pay the balance but let them know they would have to contact the collection agency directly regarding any fees that are being charged by them as we have no control over that portion of the outstanding balance On 9/17/we received a call from the representative at the EAP that they had made several attempts to contact Mr [redacted] with no response and therefore they were closing the case on their end On 9/24/we contacted the collection agency and were informed that Mr [redacted] had not responded to any of their attempts to collect the debtPer the collection representative the patient was served with pre judgement papers on 1/24/which he did not respond to and therefore a judgement was obtained to collect the debt On 6/12/my biller received a call from Mr [redacted] regarding the balance questioning why he was sent to collections and why we never billed the EAPHe insisted that he had supplied us with the EAP information at the appointmentShe explained to Mr [redacted] that he did not supply the information and that he was sent multiple notices regarding the balance with no response from himMr [redacted] acknowledged he received the notices stating "He never responded because he thought it was being taken care of by the EAP"Mr [redacted] then stated that he talked to the EAP a month ago and they were willing to pay part of the balanceMy biller then explained to Mr [redacted] that this balance was placed with a collection agency over years ago and that he will need to deal with them directlyHe then stated that he put all the information on the paperwork he filled outMy biller explained to him again that he did not supply any EAP or insurance information for billingShe also explained that he had signed the paperwork acknowledging that it was his responsibility to supply the correct information and that he was responsible for making sure the services were paid whether the payment came from him or the EAP companyThe paperwork also outlined that should the account need to be turned over to collections he would be responsible not only for the balance but any collection and legal fees associated with the collection of the debtMr [redacted] requested that we send him a copy of the paperwork he completed to his emailPatient was then sent a test email asking for patient identification information to confirm that we had the correct email address On 6/13/patient responded to the confirmation email at which time Mr [redacted] was emailed the paperwork he completed showing that he did not supply any billing information It was Mr [redacted] responsibility to supply us with the required informationMr [redacted] was given ample time to reply and provide the necessary information to bill this service to an EAP or his insurance company for paymentMr [redacted] chose not to respond causing the account to be sent to collectionsHad Mr [redacted] supplied the information initially or responded to the multiple attempts to contact him the account would not have been sent to collections, it would not have been reported to the credit bureaus as a delinquent account and there would not have been a judgement place against him

Mr. [redacted] was seen in my office for one appointment in June 2012. When Mr. [redacted] came for his appointment he completed paperwork that requested he supply us with any EAP or Insurance information for billing purposes. He did not list any insurance or EAP information on the paperwork he completed...

therefore services were made patient responsibility.
 
Mr. [redacted] was sent statements for 6 months requesting payment for services or for him to supply us with billing information. He was also sent one pre-collection letter as well as a final notice notifying him that his account would be turned over to a collection agency if he did not respond. After 11 months of no communication from the patient the services were turned over to our collection agency of choice.
 
On 9/10/14 I received a call from a representative at the EAP questioning why they were never billed as Mr. [redacted] had contacted them. It was explained that Mr. [redacted] never supplied us with any EAP or insurance billing information. At that time I agreed that we would negotiate a discounted rate on the initial balance that was turned over for collections should the EAP choose to pay the balance but let them know they would have to contact the collection agency directly regarding any fees that are being charged by them as we have no control over that portion of the outstanding balance.
 
On 9/17/14 we received a call from the representative at the EAP that they had made several attempts to contact Mr. [redacted] with no response and therefore they were closing the case on their end.
 
On 9/24/14 we contacted the collection agency and were informed that Mr. [redacted] had not responded to any of their attempts to collect the debt. Per the collection representative the patient was served with pre judgement papers on 1/24/14 which he did not respond to and therefore a judgement was obtained to collect the debt.
 
On 6/12/15 my biller received a call from Mr. [redacted] regarding the balance questioning why he was sent to collections and why we never billed the EAP. He insisted that he had supplied us with the EAP information at the appointment. She explained to Mr. [redacted] that he did not supply the information and that he was sent multiple notices regarding the balance with no response from him. Mr. [redacted] acknowledged he received the notices stating "He never responded because he thought it was being taken care of by the EAP". Mr. [redacted] then stated that he talked to the EAP a month ago and they were willing to pay part of the balance. My biller then explained to Mr. [redacted] that this balance was placed with a collection agency over 2 years ago and that he will need to deal with them directly. He then stated that he put all the information on the paperwork he filled out. My biller explained to him again that he did not supply any EAP or insurance information for billing. She also explained that he had signed the paperwork acknowledging that it was his responsibility to supply the correct information and that he was responsible for making sure the services were paid whether the payment came from him or the EAP company. The paperwork also outlined that should the account need to be turned over to collections he would be responsible not only for the balance but any collection and legal fees associated with the collection of the debt. Mr. [redacted] requested that we send him a copy of the paperwork he completed to his email. Patient was then sent a test email asking for patient identification information to confirm that we had the correct email address.
 
On 6/13/15 patient responded to the confirmation email at which time Mr. [redacted] was emailed the paperwork he completed showing that he did not supply any billing information.
 
It was Mr. [redacted] responsibility to supply us with the required information. Mr. [redacted] was given ample time to reply and provide the necessary information to bill this service to an EAP or his insurance company for payment. Mr. [redacted] chose not to respond causing the account to be sent to collections. Had Mr. [redacted] supplied the information initially or responded to the multiple attempts to contact him the account would not have been sent to collections, it would not have been reported to the credit bureaus as a delinquent account and there would not have been a judgement place against him.