P3 Apparel

Initial Business Response /* (1000, 5, 2016/05/12) */
As management we were not aware of the situation as it was happeningOnce we heard of what had happened we spoke with the employee who dealt with the customerOur employee told us that they were just going off the return policy and didn't
think to check with a managerThe employee felt bad and apologized for not coming to the managersWe contacted the customer and told him that this was a misunderstanding and we would have swapped his item out for himWe offered him an extra battery and some juice if he would like itWe sincerely apologize for the mishap and the misjudgment of our employee
Initial Consumer Rebuttal /* (2000, 8, 2016/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Managers completely resolved issue over and above my expectationsThey have proven they truly have great customer service and I will continue to be a loyal customer