P S I Marketing Consultants, Inc.

Thank you for this opportunity to respond to the complaint filed by Ms*** *** (Case Number: ***) Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the
countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction We were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Ms***. Our records indicate we received a commitment from Ms*** to sponsor some advertising on July 19, 2017. To provide validity and confirmation of the order, we send a time schedule before airing. The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise. We did not receive any correspondence or calls prior to the scheduled airing of the messages. On September 26, 2017, we received a recorded message to call Ms***. We called Ms*** two different times and left our number for her to call us. We received no return call. Despite Ms*** stating the station is not in her listening area, it not only covers her area but she supported the campaign last year. If there was an issue regarding authorization, we would have hoped Ms*** would call us back to address that issue. We believe it was authorized. Although we believe in our systems and procedures, we have chosen to resolve the matter in the manner the business wishes. We have written off the balance, so there will be nothing put on any credit record and we have discontinued any calls or mailings. The business will be added to our do not call list. I am sorry for any inconvenience this matter may have caused you or your agency. Again, we appreciate this opportunity to respond and I am available to answer any further questions Respectfully yours, PSI MARKETING CONSULTANTS, INC *** ** *** Vice President of Marketing (*** ***

Thank you for this opportunity to respond to the complaint filed by Mr*** *** in Angola. Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio
Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfactionWe were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Mr***. Our records indicate, Ms*** *** verbally committed to sponsoring some advertising on December 9, 2016. To provide validity and confirmation of the order, we send a time schedulebeforeairing. The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise. We did not receive any calls prior to the scheduled airing of the messages. Nearly three months later, we received a call from Mr***. He claimed his wife did not authorize and ultimately hung up the phone on our representative. We realize, that in some cases, no matter how professionally we handle a situation, it may result in an unhappy customer. That type of resolve is never our intention. In this particular case, we would have preferred to hear from Mr*** prior to the airing of our spots. Or, after receipt of one of our billing statements. Although that did not happen in this case, we are prepared to move forward with the desired settlement as noted on your form. We will not pursue the matter or make any reports regarding the business. I left a message by phone at the business and let them know of our resolve. I am sorry for any inconvenience this matter may have caused you or your agency. Again, we appreciate this opportunity to respond and I am available to answer any further questionsRespectfully yours, PSI MARKETING CONSULTANTS, INC*** ** *** Vice President of Marketing *** ***

Thank you for this opportunity to respond to the complaint
filed by *** *** *** *** *** is a division of PSI Marketing Consultants,
Inc., a company established in to sell radio advertising by telephone on
behalf of radio stations across the country*** *** is the
division of
the company that handles the billing, accounting and collectionsWe are very
proud of our reputation in both the radio and telemarketing industries in which
we are activeSince we are selling and collecting on behalf of our radio
station clients, it is quite important to us that any misunderstandings are
promptly resolved to everyone’s satisfactionWe were under a short-term contract to sell advertising and
collect the bills on behalf of a local radio station in the area around *** *** Our records indicate, *** *** *** verbally committed to sponsoring some advertising on March 23,
2015. To provide validity and
confirmation of the order, we send a time schedule before airing. The
schedule includes a toll-free number for customers to call if any
miscommunications, questions, changes or problems arise. We did not receive any calls prior to the
scheduled airing of the messages.Nearly three months later, in late June 2015, we called the
business about the balance and *** *** said she never saw a bill but
will check into it and asked us to fax an invoice. I can totally understand why *** ***
would not have seen the invoice, it was not sent to her attention. After faxing the invoice, two weeks later, we
spoke to *** ***, who spoke for *** *** and said he claims the order
wasn’t authorized. We ultimately left
two messages with our phone number for *** *** to call us.We had no contact with the business until three months later
when we spoke again with *** ***
She stated again, *** *** did not authorize the order and she went on
to add he did not have even the authority to okay it. Apparently, *** *** told *** *** he
had spoken with us about the balance due, which he had not. We stated we would need to speak with him to
resolve and *** *** said either *** *** or the owner, Scott, would
call us back. Another month passed and
we still didn’t hear from either Scott or *** ***. We called the business and left a message for
either gentleman to call us. Scott
called back, reiterated *** *** had no right to order the spots and
claiming, again, he did not do it. He
added that last year when the company participated in the campaign the
authorizing party must have paid for it out of their own pocket because we are not
in their billing system. He said he
would speak to *** *** and call us back.
Rather than receiving a call back, we received this correspondence from
your agency. *** *** has not called
us since the sale was made March 23, 2015.
In reference to *** ***’s correspondence to your
agency, there are several statements which need to be addressed.The radio station
referenced in the complaintants’ narrative, does cover the area *** *** business is located in.Despite insinuations
otherwise, the employee who authorized the ad last year paid for it with a
personal check. I cannot explain
why he would do that, rather than having *** *** issue a check. Perhaps he felt the campaign was
worthwhile to sponsor. If *** *** would have investigated the matter a bit more with Scott, she
could have him ask the former employee how it was paid for, since it is
Scott’s brother. I can furnish a
copy of the check if desired. While *** *** is
confident *** *** would not have authorized this, we are equally
confident of our sales systems and processes, which have been developed
over many years. It would have
helped to speak to *** *** to ascertain how we may better those
systems, if needed.*** *** says our
invoicing has some “insignificant writing” on it. Perhaps if her perception of the invoice
was different, we would have heard from the business before the airing of
the messages. In addition, since
the amount due has never been over $ 254.00, I strongly request *** *** provide me with documentation showing me where she was billed $
400.00. We find it unfortunate, for whatever reason, that we could
not speak with *** *** to resolve this matter. Additionally, I take exception to *** *** drawing conclusions about our organization. We have acted responsibly in each of our
conversations and the rating that we carry with the Revdex.com is an “A”. That rating is indicative of the quality of
our organization. As I have stated repeatedly, even though we feel we have
acted responsibly and with proper business integrity on this matter, I will
clear the balance due and discontinue any collection activity. There will be no further contact made from
our organization or any other agency on this invoice. If *** *** would contact any other
agencies she may have notified and provide this additional information to them,
I would appreciate that. We always
prefer the information be accurate. This
action is strictly to move forward on this matter. I am sorry for any inconvenience this matter may have caused
you or your agency. Again, we appreciate
this opportunity to respond and I am available to answer any further questionsRespectfully yours, PSI MARKETING CONSULTANTS, INC.*** ** ***Vice President of Marketing *** ***

Thank you once again for this opportunity to respond to Mr
*** *** refusal to accept my response to his earlier complaint. Apparently, clearing the balance due and
discontinuing any collection activity was not the resolve Mr*** is looking
for. I am sorry for misunderstanding. However, I am a bit confused what Mr*** is requesting, which
is why I called the Revdex.com Monday for clarification. Mr* *** asked for the following settlement
in his complaint, “I would appreciate receiving a copy of any action
taken.” The Revdex.com provided a copy of my response to Mr***, so that would seem to meet the settlement requested. In this latest response, Mr*** states he is rejecting
my response because, “The radio
station mentioned xxxx said they do not do business with this company and are
not aware of the claimed advertising.” As stated in my response, and again now, we
were under a short-term contract to sell advertising and collect the bills on
behalf of a local radio station in the local area around Mr***. Perhaps Mr***, if he called the station,
asked if they worked with Radio Services rather than PSI Marketing Consultants,
Inc. As stated previously, Radio
Services is our division which handles the billing for PSI Marketing Consultants,
Inc. I am confident if Mr***
desires to check with the station and ask about PSI Marketing Consultants,
Inc., he will receive an affirmative response confirming our relationship. Since I’m not quite sure exactly what resolve
Mr*** is asking for, I am only responding to what I believe he is requesting.I am sorry for any inconvenience this matter continues to cause
you or your agency. Again, we appreciate
this opportunity to respond and I am available to answer any further questionsRespectfully yours, PSI MARKETING CONSULTANTS, INC.*** ** ***Vice President of Marketing *** ***

Initial Business Response /* (1000, 5, 2015/06/29) */
Thank you for this opportunity to respond to the complaint filed by Mr.Kelly ***
Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio
stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone's satisfaction
We were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around Keller Williams RealtyOur records indicate, Mr*** verbally committed to sponsoring some advertising on April 23, To provide validity and confirmation of the order, we send a time schedule before airingThe schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems ariseWe did not receive any calls prior to the scheduled airing of the messages
We received a call from Mrs*** on June 11, She left a voice mail message and said neither she nor her husband agreed to anythingWe called back and left a message for Mr***He called back on June 16th and left a message stating in the original conversation he asked for information, not a bill and he won't be paying the invoiceWhen we called to follon his message, Mr*** repeated his assertion the order was not authorized and said to go ahead and sue him, he wasn't going to pay
We are confident this order was authorized by Mr***For whatever reason, the business chose to not respond to initial invoicing, but did call after receiving subsequent billing mailed to the same address as the initial invoiceIt is standard procedure to respond to any messages customers leave on our voice mailWe don't have any record of receiving any calls from the business before June 11th
We are very comfortable with the quality procedures we have in place to insure orders are properly authorizedEven though we feel we have acted responsibly and with proper business integrity on this matter, I will clear the balance dueThis action is strictly to move forward on this matter and be assured that there will be no further collection activity
I am sorry for any inconvenience this matter may have caused you or your agencyAgain, we appreciate this opportunity to respond and I am available to answer any further questions
Respectfully yours,
PSI MARKETING CONSULTANTS, INC
Michael L***
Vice President of Marketing
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Felser Company seems to have some of their information they provided you concerning my case a little out of sorts. In the first paragraph Felser Company stated they IMMEDIATELY sent the original installer out. That is definitely not a true statement. When I took a video on December 27, 2016, of the water gushing out of my inside electrical box to Rich, the original installer, and to Mitch, salesman from Felser, I was told by Rich that he couldn't think of anything that they could have done to cause this leak and that I should go out and caulk around the outside meter box. I followed his recommendation and that is what I did. Nobody from Felser's, at that time, ever came to look at the outside box or cable for any kind of punctures. They let it up to me, the homeowner, to caulk around the outside meter box.After I caulked around the outside meter box, it took a good month or more for it to start leaking again when it rained. In the meantime, I had taken off the front panel of the inside electrical box hoping to find out where it was coming in at. I also called Steve F* and Mitch to let them know that water was still coming in. I did not get a response from either one of them, so I called my husband, who is in the military and stationed in *** ***, to let him know what was going on. My husband then called Scott F*. MrF* told my husband that they would find out where the water was coming in at and take care of the problem, but he wanted to speak with me first. I called Scott F* and he said it would be taken care of but before they did anything they wanted me to call Duquesne Light and have them come out to check the cable and outside box. I called Duquesne Light and was told that the outside casing and wires coming from the elect pole to the house was not their responsibility but the outside electric box was theirs. They did a curiosity check on the outside box and said they found no issues with it. I in turn called Scott F* and Mitch back to let them know that it was not Duquesne Light's responsibility. In the meantime, it had rained really good one day that I was home and I was finally able to see where the water was coming in at. It was leaking into the inside electrical box through the main casing that Felser would have had to remove off my house to remove the old siding and put on the new siding. I took pictures, which are attached, of the water coming out of the main casing into the inside electrical box and sent those pictures to Mitch and MrF*. That is when I told them that there could be a puncture or nail hole in the main casing for it to get water in it and run into my inside electrical box. Mitch from Felser's got back to me a couple days later and told me that he was going to have a "friend/electrician" come out and see if he could locate the problem. He did finally come out. His name was "Mike". He told me that he just re-caulked what I had originally caulked in late December. I tried to explain what I thought could be the problem, and at that point, Mike said he never checked the main cable for any kind of punctures or holes because that would take to long and if that was the case, he would be better off replacing the whole thing. I told him that I hope what he did worked, but a couple weeks later when it rained again, I had water running into my electrical box. I again contacted Scott F* and Mitch letting them know what Mike did, did not work, and it was still leaking into my electrical box. I NEVER heard back from MrF* no Mitch. I texted them twice and nothing. It was probably a week or so when I got a voicemail from Mitch who was not very happy and said they did all they could do and that was it. Well again I contacted both MrF* and Mitch stating that I just paid them close to $for siding, but now have a leaky electrical box that could cause a fire, electrocution, etc. It was over a week and had not heard from either person, that is when I filed a compliant with the Revdex.com. About a week or so later I received a text from Mike the electrician stating he was given the go ahead to change my main cable line. Well come to find out Mike did not look at the main cable again for any punctures or holes, but he did put a new batch of plumber's putty around the conductor head where the cable goes into the outside electrical box. This was on April 24, 2017. He again NEVER looked at the cable for any kind of punctures or holes. The next day another man came out which I am assuming was the siding mechanic. My son was at the house when this gentleman came. I know that this siding mechanic did look at the cable this time because my son said he saw him on the ladder looking at the cable. This gentleman also re-caulked the caulk I did back in December and the same caulk that Mike the electrician did in March. I did not know the outcome of his inspection until I read the letter the Richard Felser Company sent in to the Revdex.com.As far as Felser claiming that these areas were unrelated to the siding installation is not true at all. I have attached pictures of the outside meter box where the new putty was installed, and if you look where he has the putty, it is where the cable is entering the box. Again, the Felser Company had to remove this cable from the house and install it back onto the house, where at the time this occurred Felser Company must have put to much force onto the cable or pulled it when installing it back onto the house and caused the existing putty to become unsecured and caused the leaking of my inside electrical box. They were directly the issue that made this problem to occur. As of this date, May 05, 2017, I have not had any leaks, but again, it has to rain pretty good to cause the leaking. I hope this is the last time I have to deal with this company. I do not appreciate the inconsistencies in their letter back to the Revdex.com. When you are the direct cause of this leak, don't try to push it back on the homeowner for which this was never a problem before until they removed the cable and re-installed it back onto my house.
Regards,
*** ***

Thank you for this opportunity to respond to the complaint
filed by Ms. Leslie [redacted]. Radio Services is a division of PSI Marketing Consultants,
Inc., a company established in 1972 to sell radio advertising by telephone on
behalf of radio stations across the country. Radio Services is the...

division of
the company that handles the billing, accounting and collections. We are very
proud of our reputation in both the radio and telemarketing industries in which
we are active. Since we are selling and collecting on behalf of our radio
station clients, it is quite important to us that any misunderstandings are
promptly resolved to everyone’s satisfaction. We were under a short-term contract to sell advertising and
collect the bills on behalf of a local radio station in the area around Ms. [redacted].  Our records indicate, Ms. Kimberly Lopez, verbally
committed to sponsoring some advertising on August 25, 2015.  To provide validity and confirmation of the
order, we send a time schedule before airing.   The
schedule includes a toll-free number for customers to call if any
miscommunications, questions, changes or problems arise.  We did not receive any calls prior to the
scheduled airing of the messages.We have had four conversations with Ms. [redacted] since early
October.  We have been told repeatedly
that Kimberly is not authorized to order the advertising, Ms. [redacted] said she
would not ask Kimberly about the matter and have been hung up on two of the
calls.  We have never had the opportunity to speak with Ms. Lopez
about the order.  We wish the business
would have responded to our original billing as expeditiously as they have the
subsequent billing statements.  We have
acted responsibly in each of our conversations and since information noted in
the complainants’ narrative mentions the Revdex.com, the rating we carry with that
organization is an “A”.  That rating is
indicative of the quality of our organization.  Even though we feel we have acted responsibly and with
proper business integrity on this matter, the balance was cleared before I
received your notification.  This means,
of course, there will be no further contact made from our organization on this
invoice.  This action is strictly to move
forward on this matter.    I am sorry for any inconvenience this matter may have caused
you or your agency.  Again, we appreciate
this opportunity to respond and I am available to answer any further questions. Respectfully yours, PSI MARKETING CONSULTANTS, INC.Michael L. [redacted]Vice President of Marketing [redacted]

Thank you for this opportunity to respond to the complaint filed by Ms. [redacted] in Durango.      Radio Services is a division of PSI Marketing Consultants, Inc., a company established in 1972 to sell radio advertising by telephone on behalf of radio stations across the country....

Radio Services is the division of the company that handles the billing, accounting and collections. We are very proud of our reputation in both the radio and telemarketing industries in which we are active. Since we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction.   We were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Ms. [redacted].  Our records indicate, Mr. [redacted], verbally committed to sponsoring some advertising on November 19, 2016.  To provide validity and confirmation of the order, we send a time schedule before airing.   The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise.  We did not receive any calls prior to the scheduled airing of the messages.  In fact, the first correspondence we received was a letter dated December 8, 2016, but postmarked after the airing of the spots.    We left a message for Mr[redacted] to follow up the letter on December 22, 2016 and received no reply.  Ms. [redacted] followed up with a letter on January 16, 2017 and a phone call February 1, 2017.  She said [redacted] did not authorize the order.  She said she would go back to Mr[redacted] and explain the spots ran and we received their letter after airing.  We spoke again to Ms. [redacted] on February 28, 2017.  When we asked to speak to Mr[redacted], since our records show he authorized the order, we were told that’s not going to happen.   We find it unfortunate we could not speak with Mr[redacted] and address the issues with him.  As stated repeatedly, even though we feel we have acted responsibly and with proper business integrity on this matter, I will clear the balance due and discontinue any collection activity.  There will be no further contact made from our organization on this invoice. This action is strictly to move forward on this matter.  i would ask Ms. [redacted] to share this information with Mr[redacted], if possible.       I am sorry for any inconvenience this matter may have caused you or your agency.  Again, we appreciate this opportunity to respond and I am available to answer any further questions.   Respectfully yours,   PSI MARKETING CONSULTANTS, INC.   [redacted] Vice President of Marketing (773) 878-0800

Tell us why here...Thank you for this opportunity to respond to the complaint
filed by Mr. Jeff [redacted] Radio Services is a division of PSI Marketing Consultants,
Inc., a company established in 1972 to sell radio advertising by telephone on
behalf of radio stations across the country. Radio...

Services is the division of
the company that handles the billing, accounting and collections. We are very
proud of our reputation in both the radio and telemarketing industries in which
we are active. Since we are selling and collecting on behalf of our radio
station clients, it is quite important to us that any misunderstandings are
promptly resolved to everyone’s satisfaction. We were under a short-term contract with an agency to sell
advertising and collect the bills on behalf of a local radio station in the local
area around Mr. [redacted]  Our records
indicate, Mr. [redacted], verbally committed to sponsoring some advertising on August
12, 2015.  To provide validity and
confirmation of the order, we send a time schedule before airing.   The
schedule includes a toll-free number for customers to call if any
miscommunications, questions, changes or problems arise.  We did not receive any calls prior to the
scheduled airing of the messages.Based on your correspondence, there is no dispute about the
authenticity of this order, just the amount due.  When Mr. [redacted] called us on November 6,
2015, he said he thought the amount due would be a lot less.  On November 9th, Mr. [redacted] called
us and said he probably tossed the original invoice.  He agreed to settle on a portion of the
balance and would send a check the next day.  
Two days later, Mr. [redacted]’s wife called and requested we send our
original invoicing to give to her attorney. 
Our collector, [redacted] said he would if it would help resolve the
issue.  Mrs. [redacted] would not commit to
that.  We are confident this order was authorized by Mr. [redacted] and
the amount due was clear on the original invoice, which was probably thrown out
according to him.  I also understand and
empathize that Mr. [redacted] is experiencing health issues.  Even though we feel we have acted responsibly and with
proper business integrity on this matter, in light of Mr. [redacted]’s health, I will
clear the balance due and discontinue any collection activity.  This action is strictly to move forward on
this matter.  I am sorry for any inconvenience this matter may have caused
you or your agency.  Again, we appreciate
this opportunity to respond and I am available to answer any further questions. Respectfully yours, PSI MARKETING CONSULTANTS, INC.[redacted]Vice President of Marketing [redacted]

Thank you for this opportunity to respond to the complaint filed by Mr. [redacted]. Radio Services is a division of PSI Marketing Consultants, Inc., a company established in 1972 to sell radio advertising by telephone on behalf of radio stations across the country. Radio Services is the division...

of the company that handles the billing, accounting and collections. We are very proud of our reputation in both the radio and telemarketing industries in which we are active. Since we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction.We were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around [redacted] Plumbing & Maintenance.  Our records indicate, Mr. [redacted] committed to sponsoring some advertising on March 21, 2017.  To provide validity and confirmation of the order, we send a time schedule before airing. The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise. We did not receive any calls prior to the scheduled airing of the messages.On June 22, 2017, Mr. [redacted] asked us to text the billing information and he would get with his secretary.  Our collector tried to do so, but could not text, as the number appeared to be a landline. When told of this, Mr. [redacted] said to try texting again and hung up.  On July 10th , Mr. [redacted] claimed the order was unauthorized, talked about giving the information to his attorney, but ultimately agreed to settle the invoice for half the amount.  One week later, he said he will have [redacted] call us and pay the settlement.  On July 21st, we received correspondence from Mr. [redacted] and [redacted] to inform us the order was not approved. Since we feel the order was properly authorized, several initial billings were not responded to and we were told a settlement was acceptable, it is clear to us [redacted] Plumbing will not pay this invoice. Even though we feel we have acted responsibly and with proper business integrity on this matter and the settlement amount is below $100.00, I will clear the balance due and discontinue any collection activity.  This action is strictly to move forward on this matter. I am sorry for any inconvenience this matter may have caused you or your agency.  Again, we appreciate this opportunity to respond and I am available to answer any further questions.Respectfully yours,PSI MARKETING CONSULTANTS, INC.[redacted]Vice President of Marketing [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 25, 2017Revdex.com of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: ID# [redacted]Dear [redacted],The customer called us after the siding installation was completed stating she had water coming in her electric box. Her electric box is mounted to her block foundation, we did...

not remove or touch the box at any time. We immediately sent the original installer out to inspect the cable that runs into the box. No “puncture” was found anywhere on the cable that runs into the box.After re-caulking the meter box, the customer called stating she was still having an issue. We specifically told the customer that if it was our responsibility we would take care of it. We then hired an electrician to troubleshoot her box/cable. His professional judgement was that the issue was arising from where the cable meets the box. He sealed that area. Again, no “puncture” was found anywhere on the cable.Since this complaint was filed we sent both the electrician out again and another siding mechanic. The siding mechanic inspected every inch of the cable from the electric box to the gable peak, pulling up each clip that holds the cable. There are NO PUNCTURES anywhere on the cable. The conductor head at the top of the cable is installed correctly as well. Both the siding mechanic and the electrician sealed the gaskets and the area where the meter/cable enter the house with silicone. All of these areas are unrelated to our siding installation.We hope the additional sealing resolves the issue.RegardsSheila S[redacted]Office ManagerRichard Felser Company

Complaint: [redacted]
I am rejecting this response because:The radio station mentioned [redacted] said they do not do business with this company and are not aware of the claimed advertising.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/11) */
Thank you for this opportunity to respond to the complaint filed by Ms. April [redacted].
Radio Services is a division of PSI Marketing Consultants, Inc., a company established in 1972 to sell radio advertising by telephone on behalf of radio...

stations across the country. Radio Services is the division of the company that handles the billing, accounting and collections. We are very proud of our reputation in both the radio and telemarketing industries in which we are active. Since we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone's satisfaction.
We were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around Miss Debbie's Child Care. Our records indicate, Ms. Debbie [redacted], verbally committed to sponsoring some advertising on March 26, 2015. To provide validity and confirmation of the order, we send a time schedule before airing. The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise. We did not receive any calls prior to the scheduled airing of the messages.
We have talked to Ms. Debbie [redacted] just once since March. In that conversation on July 24, 2015, she stated she didn't owe anything and hung up on our collector.
We are confident this order was authorized by Ms. Debbie [redacted]. While I presume there is a business relationship between Ms. Debbie [redacted] and the complainant, Ms. April [redacted], neither individual responded to our invoicing with questions or concerns.
We are very comfortable with the quality procedures we have in place to insure orders are properly authorized. Even though we feel we have acted responsibly and with proper business integrity on this matter, I will clear the balance due and discontinue any collection activity. This action is strictly to move forward on this matter.
I am sorry for any inconvenience this matter may have caused you or your agency. Again, we appreciate this opportunity to respond and I am available to answer any further questions.
Respectfully yours,
PSI MARKETING CONSULTANTS, INC.
Michael L.[redacted]
Vice President of Marketing
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt attention in clearing up this matter.

Thank you for this opportunity to respond to the complaint filed by Ms. [redacted].   Radio Services is a division of PSI Marketing Consultants, Inc., a company established in 1972 to sell radio advertising by telephone on behalf of radio stations across the country. Radio Services is the...

division of the company that handles the billing, accounting and collections. We are very proud of our reputation in both the radio and telemarketing industries in which we are active. Since we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction.   We were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Ms. [redacted].  Our records indicate we received a commitment from [redacted] for the business to sponsor some advertising on March 23, 2017.  To provide validity and confirmation of the order, we send a time schedule before airing.  The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise.  We did not receive any calls prior to the scheduled airing of the messages.  On May 2, 2017, we received a call from Mr. [redacted] stating he told the salesperson he would have to discuss the campaign with his sisters, the owners, before committing.  He added he saw no initial invoice, although subsequent statements were sent to the business at the same address as the invoice and were received.  Mr. [redacted] said he would speak to his sisters to see if they would pay the invoice.      In two other conversations the first on June 26th, Ms. [redacted] said Mr. [redacted] had no right to order and they aren’t paying and hung up on our collector.  On July 31st, Mr. [redacted] called and said he didn’t authorize, but would give the letter we sent to his sisters.       It would have been ideal to hear from the business before any messages ran. Although we believe in our systems and procedures, we have chosen to resolve the matter in the manner the business wishes.  We have written off the balance, so there will be nothing put on any credit record and we have discontinued any calls or mailings.  The business will be added to our do not call list.    I am sorry for any inconvenience this matter may have caused you or your agency.  Again, we appreciate this opportunity to respond and I am available to answer any further questions.   Respectfully yours,   PSI MARKETING CONSULTANTS, INC.   [redacted] Vice President of Marketing [redacted]