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P & R Construction Reviews (7)

/ [redacted] Style Definitions */ October 16, [redacted] Revdex.com of [redacted] Re: [redacted] - ID [redacted] Dear Mr***: On Tuesday, July 21, 2015, Ms [redacted] agreed to purchase a [redacted] water conditionerOn Thursday, July 23, we installed Ms [redacted] equipmentAfter the installation of the [redacted] equipment Ms [redacted] water tested at “0” grains per gallon (gpg), indicating that the [redacted] system was working perfectly On September 15, called our office asking about the salt usage, maintenance that was required and complaining about a “sour” smell in her laundryWe set an appointment for September 18, for one of our [redacted] , [redacted] ***, to test Ms [redacted] water and to review the information in the owner’s manual regarding maintenance with her Upon her arrival Ms [redacted] tested the water at the customers kitchen sink and it tested perfectly, “0” gpgThere was no odor at the kitchen sink Ms [redacted] then thoroughly explained the operation of the equipment, the maintenance required by Ms [redacted] , and explained why salt is used to clean the resin through ion exchangeMs [redacted] , again mentioned the “sour” smell in her laundryMs [redacted] could not smell any odor of any king coming from her laundry or the washing machineIn an effort to resolve Ms [redacted] concern about a “sour” smell in her laundry, we offered to provide her a [redacted] laundry system at no charge, a retail value of $A [redacted] ® transforms cold water into a powerful cleaning agent by oxidizing tap water, injecting a controlled amount of ozone (O3) into the wash waterOzone is nature’s safest, strongest oxidant and most effective disinfecting agentAfter the ozone oxidizes and disinfects, it reverts to oxygen leaving behind nothing but cleaner, fresher laundryWe also provided her a $gift card for her concern about her system On September 22, 2015, we installed the [redacted] Laundry system at Ms [redacted] homeWe tested her water and again, the equipment was working perfectly, providing her “0” grain water On September 29, 2015, Ms [redacted] called our office stating, the “sour” smell had been removed from her laundry but her water taste had a “sour” smell and she could now smell this odor on her bodyWe offered to have a technician come to her home to check the system and retest the water on September 30, 2015, she refused that dateWe then scheduled an appointment for October 6, The appointment was scheduled for after 1:00PM, with a request for the service technician to make it his “last call.” The service technician arrived at approximately 4:00PM, he called the office to let the Customer Service Representative know that no was homeThe Customer Service Representative tried to contact the customer by phone and could not get an answerAt 4:22PM the technician closed the ticket as a No Show / No Answer and left the customers home Based on all of the water tests we performed at Ms [redacted] home documenting that the equipment was working properly, and the [redacted] we installed at no charge to resolve an issue we could not document, we do not agree with her that the equipment she purchased doesn’t “perform like it was supposed to.” We would not be willing to remove properly working equipment from her homeHowever, our goal is to satisfy every customer so, we would be happy to send a service technician to Ms [redacted] home and test the water againHowever, we cannot take responsibility for any odor coming from Ms [redacted] skinClean water will not create an odor on a person’s skin We are very proud of our reputation in this community and work very hard to maintain this standingWe have thousands of satisfied customers throughout [redacted] and Coastal [redacted] that we have been serving since We have been and will continue to be a leader in the water treatment industry here in [redacted] Sincerely, [redacted] / [redacted] Style Definitions */

T [redacted] ***Re: Catherine [redacted] – ID 11440330Dear MrOie:I sincerely apologize to Ms [redacted] for the confusion about our service scheduleOur service schedule is Monday through Friday, either before 1:00PM or after 1:00PM, and Saturday before 1:00PMUnfortunately, due to trying to maintain low service fees, the routing of our service, manpower and our inability to determine how long each service call will take we are unable to schedule timed appointmentsMs [redacted] scheduled a service call for May 10, 2016, after 1:00PM with one of our CSR’sOur service technician arrived at her home at approximately 1:00PMHe called the phone number we have on record and no one answeredHe left to go to his next service call and we were unable to return to Ms [redacted] ’s homeUnfortunately, the CSR did erroneously inform Ms [redacted] that we could be at her home after 4:00PM, and we were unable to accommodate this promiseOur CSR’s have all been trained that promising times can only cause dissatisfaction with our companyWe do offer our customers with work schedules that prevent them scheduling a service call within our Monday through Friday parameters, a Saturday schedule of before 1:00PMAlso, many of our customers request us to call them minutes to an hour before our arrival so they can be home for our service techniciansHowever, in reviewing Ms [redacted] ’s service record since the installation of her equipment on January 28, 2008, there has been several times we set and arrived after 3:00PM These instances were anomaliesSince 2008, there were of the annual service calls that were scheduled for our technicians to call minutes to an hour before their arrival to make sure someone was at her homeThe last service calls were performed on Saturday, which appears to work better for Ms [redacted] ’s scheduleWe have set an appointment on Saturday, May 24, 2016, before 1:00PM for Ms [redacted] ’s serviceDue to a cancellation, On Saturday, May 14, 2016, we called and offered to do service that dayUnfortunately, she stated she was not availableWe will provide the promised service as scheduledWe are very proud of our reputation in this community and work very hard to maintain this standingWe have thousands of satisfied customers throughout Northeast Florida and Coastal Georgia that we have been serving since We have been and will continue to be a leader in the water treatment industry here in Northeast FloridaSincerely, [redacted] ell us why here

Complaint: [redacted] I am rejecting this response because:The service technician was scheduled for a time that I would not be homeThe QA [redacted] knows that I work until 5p and should not have scheduled an appointment before that timeAs I was told, it would be the last appointment of the day but the time was not specifiedAs for denying the initial appointment, I had a class and would not have been home to let the technician in the houseThe sour smell was still from the laundryI told the QA [redacted] that if the Clean Water system did what it was supposed to do, I would not still have that scent in my laundryHowever, it was still apparent (and I'm also using more detergent and a scent booster to get rid of it, which I shouldn't have to do as it was told that less detergent would be needed with [redacted] )It is amazing how A&B Marketing's inadequacies are put off on the customerIt really doesn't seem like they have the customer's best interest at hear but rather continue to make sales to earn a profitI will continue to post about my negative experiences with them in the ***s that I can save another homeowner from the same ordeal.Regards, [redacted]

We have removed the customer's equipment and authorized and paid for [redacted] of [redacted] [redacted] to make all necessary repairs.

Complaint: [redacted]
I am rejecting this response because:The service technician was scheduled for a time that I would not be home. The QA [redacted] knows that I work until 5p and should not have scheduled an appointment before that time. As I was told, it would be the last appointment of the day but the time was not specified. As for denying the initial appointment, I had a class and would not have been home to let the technician in the house. The sour smell was still from the laundry. I told the QA [redacted] that if the Clean Water system did what it was supposed to do, I would not still have that scent in my laundry. However, it was still apparent (and I'm also using more detergent and a scent booster to get rid of it, which I shouldn't have to do as it was told that less detergent would be needed with [redacted]). It is amazing how A&B Marketing's inadequacies are put off on the customer. It really doesn't seem like they have the customer's best interest at hear but rather continue to make sales to earn a profit. I will continue to post about my negative experiences with them in the [redacted]s that I can save another homeowner from the same ordeal.Regards,
[redacted]

T [redacted]Re: Catherine [redacted] – ID 11440330Dear Mr. Oie:I sincerely apologize to Ms. [redacted] for the confusion about our service schedule. Our normal service schedule is Monday through Friday, either before...

1:00PM or after 1:00PM, and Saturday before 1:00PM. Unfortunately, due to trying to maintain low service fees, the routing of our service, manpower and our inability to determine how long each service call will take we are unable to schedule timed appointments. Ms. [redacted] scheduled a service call for May 10, 2016, after 1:00PM with one of our CSR’s. Our service technician arrived at her home at approximately 1:00PM. He called the phone number we have on record and no one answered. He left to go to his next service call and we were unable to return to Ms. [redacted]’s home. Unfortunately, the CSR did erroneously inform Ms. [redacted] that we could be at her home after 4:00PM, and we were unable to accommodate this promise. Our CSR’s have all been trained that promising times can only cause dissatisfaction with our company. We do offer our customers with work schedules that prevent them scheduling a service call within our Monday through Friday parameters, a Saturday schedule of before 1:00PM. Also, many of our customers request us to call them 30 minutes to an hour before our arrival so they can be home for our service technicians. However, in reviewing Ms. [redacted]’s service record since the installation of her equipment on January 28, 2008, there has been several times we set and arrived after 3:00PM.  These instances were anomalies. Since 2008, there were 6 of the 7 annual service calls that were scheduled for our technicians to call 30 minutes to an hour before their arrival to make sure someone was at her home. The last 2 service calls were performed on Saturday, which appears to work better for Ms. [redacted]’s schedule. We have set an appointment on Saturday, May 24, 2016, before 1:00PM for Ms. [redacted]’s service. Due to a cancellation, On Saturday, May 14, 2016, we called and offered to do service that day. Unfortunately, she stated she was not available. We will provide the promised service as scheduled. We are very proud of our reputation in this community and work very hard to maintain this standing. We have thousands of satisfied customers throughout Northeast Florida and Coastal Georgia that we have been serving since 1989. We have been and will continue to be a leader in the water treatment industry here in Northeast Florida. Sincerely,[redacted]  ell us why here...

October 16,
[redacted]
Revdex.com
of [redacted]
Re: [redacted] - ID [redacted]
Dear
Mr[redacted]:
On Tuesday, July 21, 2015, Ms[redacted] agreed to
purchase a [redacted] water conditionerOn Thursday, July 23, we installed
Ms[redacted] equipmentAfter the installation of the [redacted] equipment Ms[redacted]
water tested at "0" grains per gallon (gpg), indicating that the [redacted]
system was working perfectly
On September 15, called our office asking about the
salt usage, maintenance that was required and complaining about a "sour" smell
in her laundryWe set an appointment for September 18, for one of our [redacted],
[redacted], to test Ms[redacted] water and to review the information in the owner's
manual regarding maintenance with her.
Upon her arrival Ms[redacted] tested the water at the customers kitchen
sink and it tested perfectly, "0" gpgThere was no odor at the kitchen sink
Ms[redacted] then thoroughly explained the operation of the equipment, the
maintenance required by Ms[redacted], and explained why salt is used to clean the
resin through ion exchangeMs[redacted], again mentioned the "sour" smell in her
laundryMs[redacted] could not smell any odor of any king coming from her laundry
or the washing machineIn an effort to resolve Ms[redacted] concern about a "sour"
smell in her laundry, we offered to provide her a [redacted] laundry
system at no charge, a retail value of $A [redacted]® transforms cold
water into a powerful cleaning agent by oxidizing tap water, injecting a
controlled amount of ozone (O3) into the wash waterOzone is
nature's safest, strongest oxidant and most effective disinfecting agentAfter
the ozone oxidizes and disinfects, it reverts to oxygen leaving behind nothing
but cleaner, fresher laundryWe also
provided her a $gift card for her concern about her system
On September 22, 2015, we installed the [redacted]
Laundry system at Ms[redacted] homeWe tested her water and again, the equipment
was working perfectly, providing her "0" grain water
On September 29, 2015, Ms[redacted] called our office
stating, the "sour" smell had been removed from her laundry but her water taste
had a "sour" smell and she could now smell this odor on her bodyWe offered to
have a technician come to her home to check the system and retest the water on
September 30, 2015, she refused that dateWe then scheduled an appointment for October 6,
The appointment was scheduled for after 1:00PM, with a request for the
service technician to make it his "last call." The service technician arrived
at approximately 4:00PM, he called the office to let the Customer Service
Representative know that no was homeThe Customer Service Representative tried
to contact the customer by phone and could not get an answerAt 4:22PM the
technician closed the ticket as a No Show / No Answer and left the customers
home
Based on all of the water tests we performed at Ms[redacted]
home documenting that the equipment was working properly, and the [redacted] we
installed at no charge to resolve an issue we could not document, we do not
agree with her that the equipment she purchased doesn't "perform like it was
supposed to."
We would not be willing to remove properly working
equipment from her homeHowever, our goal is to satisfy every customer so, we
would be happy to send a service technician to Ms[redacted] home and test the
water againHowever, we cannot take responsibility for any odor coming from
Ms[redacted] skinClean water will not create an odor on a person's skin
We are very proud of our reputation in this community and
work very hard to maintain this standingWe have thousands of satisfied customers
throughout [redacted] and Coastal [redacted] that we have been serving
since We have been and will continue to be a leader in the water
treatment industry here in [redacted]
Sincerely,
[redacted]

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Address: 1199 Cbh Lodge Rd, Washington, North Carolina, United States, 27889-8344

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