P & P Construction Inc

8/26/16Revdex.com Dispute Resolution DepartmentRe: ID #***Included in this package you will find the documentation pertaining to thisparticular home and this particular Heat Pump unitYou will see that thewarranty information was properly completed at the time of installation ofthe unit; thus fixing
the “Effective Date” for the beginning of the Warrantyperiod as 6/28/You will also note that RUUD’s warranty statementdoes not require nor even recommend that units older than years not beinstalledOn additional documentation you will note that our subcontractorpurchased the equipment in October and December of As far as hewas aware at the time the equipment was new at the end of 2003.With an “Effective Date” of 6/28/2004”; the latest date possible, all partswould have been out of warranty 6/29/The “furnace fan”, not beingone of the listed parts with specified times of warranty, and falling under thecategory of “Any Other Part” had a year warranty and was thus out ofwarranty at the latest date of 6/29/2005.Addressing the customers concern of the resale of the house; note that evenif the latest possible “Effective Date” is used the unit would not have anywarranty afforded the new homeowner because of both time and that thewarranty is to the original owner only (non-transferable).All of the above aside, the fact is that the owner purchased a HVAC Systemwith a maximum warranty of ten yearsTo date, one, one year warrantedpart has failed after a period of eleven yearsThe HVAC System as a wholehas not failed to date, exceeding the maximum implied warranty period by atleast two years, and may make it to the NAHB’s 14, 15, or year lifeexpectation of a Heat Pump system.As such, it is unreasonable to expect a business to replace a system that hasmet and exceeded the Warranted life of that systemIt is furtherunreasonable to expect a business to cover expenses to repair a part that wascovered by a one year warranty that failed after eleven years.Additionally, if an owner wishes to make a warranty claim, it is imperativethat the business that the claim is made against be given the opportunity toaddress the issue themselvesAs you will note from the customer’s letters,we were not notified that there was a problem until a month after the parthad failed and been replaced, affording us no opportunity to address theissue in our own mannerIn this case we would not have replaced the part,in that it was clearly out of warranty, but should have been given theopportunity to explain this to the customer prior to them incurring expensesthat they believed to be covered by either us or the manufacturer.Customer satisfaction is absolutely important to usWe never wish acustomer to feel that they have been denied something they purchasedwhether that is quality of material or craftsmanshipAt the same time, it isour responsibility to our business, employees, current and future customers,subcontractors, suppliers, and all others that depend upon us; to take areasonable stand when the facts demand that we do soIn this case, thesystem in question has functioned and is continuing to function as designed,intended, and warranted.Thank you,*** ***P&P Builders, LLCPhone: ***Fax: ***Cc: original RUUD warranty cardInvoice #*** for purchase of equipmentInvoice #*** for purchase of equipment