P & J Empire Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is the businesses responsibility to honor their word, whether they meant to say it or notThey can not reasonably state a cost over the phone, then suddenly charge a different higher oneTheir response also cites various fees that they say were waived in exchange for the salvage value of my vehicleThese charges were never disclosed to me dispite multiple opportunities to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At P & J Empire Auto INC we strive to offer optimal customer service to each and everyone of our customers Our customers often find themselves in both emotional and financial distress and we do our best to offer them the best options for them while also following policy and procedures
*** *** was offered several different and fair options with his car but unfortunately there was an obvious miscommunication between our receptionist and the customer as we could not afford to run a business free of cost*** *** was in fact saved a very large portion of his bill for mechanical diagnosis, storage fees and salvage of his car in return for just paying his towing billThe situation escalated quickly when *** ***’s father became verbally abusive and threatening on the telephone which is when his son was asked to leave the premises by another employeeWe do apologize for any miscommunications but are unable to issue any more of a discount than has already been givenAlso, in the future we will be sure that someone from management is informed and available to handle any sensitive situations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is the businesses responsibility to honor their word, whether they meant to say it or notThey can not reasonably state a cost over the phone, then suddenly charge a different higher oneTheir response also cites various fees that they say were waived in exchange for the salvage value of my vehicleThese charges were never disclosed to me dispite multiple opportunities to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It is highly unfortunate that ** *** misunderstood what was explained to him, but again he was given a significant discount and there was no way that he was told that the towing fee would be waived because that is completely against company policy to ever waive an entire tow fee due to cost it presents that is non-absorbable to the company

Revdex.com:At this time, I have not been contacted by P & J Empire Auto, Inc.  regarding complaint ID [redacted].Sincerely,[redacted]

At P & J Empire Auto INC we strive to offer optimal customer service to each and everyone of our customers....

 Our customers often find themselves in both emotional and financial distress and we do our best to offer them the best options for them while also following policy and procedures. [redacted] was offered several different and  fair options with his car but  unfortunately there was an obvious miscommunication between our receptionist and the customer as we could not afford to run a business free of cost. [redacted] was in fact saved a very large portion of his bill for mechanical diagnosis, storage fees and salvage of his car in return for just paying his towing bill. The situation escalated quickly when [redacted]’s father became verbally abusive and threatening on the telephone which is when his son was  asked to leave the premises by another employee. We do apologize for any miscommunications but are unable to issue any more of a discount than has already been given. Also, in the future we will be sure that someone from management is informed and available to handle any sensitive situations.