This company was great when I first signed up with them (in 2007)However, when I went online to change my mailing and email address, I also turned off auto-renewal since I was planning on cancellingI did forget to cancel in time, but when the billing dept called me about my account, I explained the situation and asked for my account to be canceledI also informed them that I had moved and would need to update my address againGood thing I did, or so I thought, because the address they had was my original oneSo I updated it all over the phoneThe person I talked to said that they would cancel the account and zero out my balanceI then got a few more calls from their billing depts, where they did not know about that agreement, showed that my account was canceled but I showed a balanceI offered each time to find the confirmation code that the original person gave me, but I was assured it was not neededI also notified them each time that they had the wrong addressIt is now in collections with an extra $charge, and again the collections agency does not have the correct address
I keep getting bills and threats (they say the account was "due" less than 2 months ago and I am getting vicious litigation threats). I don't remember what these guys are sending a bill for, and they will not reply with anything but more threats. I am pretty sure we don't use them. They will not answer as to what service they are providing.
AIT.com is an unorganized, unprofessional and dishonest company. Although, I was willing to overlook some of this because the owner "claims" to be a disabled veteran. However, I am convinced that this company operates with no regard to consumer protection laws and cooling off periods. Dishonesty among the staff is rampant. They auto renew accounts and services long after the customer has moved their services to another provider. No renewal notices ever sent. And, since they have your credit card they will run your card whenever they choose as they did to me. I transferred my domains off their servers and ceased to use their services for about a year before getting charges from them again. They will claim it is "their" policy and you failed to cancel in time, but never give you a chances to cancel their services according to "their" policy or the law. By hiding behind these phantom policies that are never communicated to the customer, they can continue automatic billing of the customer's credit card. This company would be a good target for an investigation for failing to understand and abide by FTC Consumer Protection Laws and those dealing specifically with online transactions. Stay clear of this company. There are many other respectable companies worthy of your business, but not this one. I challenge the CEO to contact me and defend HIS company's behavior and dealings. But of course, I've never heard from him. I doubt he's even who and what he says he is or that he even exists.
This company was great when I first signed up with them (in 2007). However, when I went online to change my mailing and email address, I also turned off auto-renewal since I was planning on cancelling. I did forget to cancel in time, but when the billing dept called me about my account, I explained the situation and asked for my account to be canceled. I also informed them that I had moved and would need to update my address again. Good thing I did, or so I thought, because the address they had was my original one. So I updated it all over the phone. The person I talked to said that they would cancel the account and zero out my balance. I then got a few more calls from their billing depts, where they did not know about that agreement, showed that my account was canceled but I showed a balance. I offered each time to find the confirmation code that the original person gave me, but I was assured it was not needed. I also notified them each time that they had the wrong address. It is now in collections with an extra $200 charge, and again the collections agency does not have the correct address.
This company was great when I first signed up with them (in 2007)However, when I went online to change my mailing and email address, I also turned off auto-renewal since I was planning on cancellingI did forget to cancel in time, but when the billing dept called me about my account, I explained the situation and asked for my account to be canceledI also informed them that I had moved and would need to update my address againGood thing I did, or so I thought, because the address they had was my original oneSo I updated it all over the phoneThe person I talked to said that they would cancel the account and zero out my balanceI then got a few more calls from their billing depts, where they did not know about that agreement, showed that my account was canceled but I showed a balanceI offered each time to find the confirmation code that the original person gave me, but I was assured it was not neededI also notified them each time that they had the wrong addressIt is now in collections with an extra $charge, and again the collections agency does not have the correct address
I keep getting bills and threats (they say the account was "due" less than 2 months ago and I am getting vicious litigation threats). I don't remember what these guys are sending a bill for, and they will not reply with anything but more threats. I am pretty sure we don't use them. They will not answer as to what service they are providing.
AIT.com is an unorganized, unprofessional and dishonest company. Although, I was willing to overlook some of this because the owner "claims" to be a disabled veteran. However, I am convinced that this company operates with no regard to consumer protection laws and cooling off periods. Dishonesty among the staff is rampant. They auto renew accounts and services long after the customer has moved their services to another provider. No renewal notices ever sent. And, since they have your credit card they will run your card whenever they choose as they did to me. I transferred my domains off their servers and ceased to use their services for about a year before getting charges from them again. They will claim it is "their" policy and you failed to cancel in time, but never give you a chances to cancel their services according to "their" policy or the law. By hiding behind these phantom policies that are never communicated to the customer, they can continue automatic billing of the customer's credit card. This company would be a good target for an investigation for failing to understand and abide by FTC Consumer Protection Laws and those dealing specifically with online transactions. Stay clear of this company. There are many other respectable companies worthy of your business, but not this one. I challenge the CEO to contact me and defend HIS company's behavior and dealings. But of course, I've never heard from him. I doubt he's even who and what he says he is or that he even exists.
This company was great when I first signed up with them (in 2007). However, when I went online to change my mailing and email address, I also turned off auto-renewal since I was planning on cancelling. I did forget to cancel in time, but when the billing dept called me about my account, I explained the situation and asked for my account to be canceled. I also informed them that I had moved and would need to update my address again. Good thing I did, or so I thought, because the address they had was my original one. So I updated it all over the phone. The person I talked to said that they would cancel the account and zero out my balance. I then got a few more calls from their billing depts, where they did not know about that agreement, showed that my account was canceled but I showed a balance. I offered each time to find the confirmation code that the original person gave me, but I was assured it was not needed. I also notified them each time that they had the wrong address. It is now in collections with an extra $200 charge, and again the collections agency does not have the correct address.