NY Nail

Lisa [redacted] Client ID: [redacted] NY NailState Route 104Oswego NY, 13126To Whom it May Concern:My name is Lisa [redacted] , the owner ofNY Nails at State Route 104,Oswego NY, 13126.On July 25,a young girlcame into my nail salon with her friendShe wantedher old nailsremoved and put new nails on with an almond shapedI did her nails the way she requested, buther friend and her wanted the shape to be a little more pointy and when so I did what I was told.When I finished she stated that she was "very satisfied and liked them very much" she paid andthen left with her friendThen approximately around7PM the young girls' mother returned tothe nail salon with her credit card and receiptShe demanded a refund because she didn't like theway the nails were doneThe young lady didn't return with the motherI explained to the younglady'smotherthat if there's anything wrong with hernails I will fix it for her until she is satisfiedwith them, but the mother kept on wanting a refund and insisting on receiving a free gift card for$for a pedicureI explained to her that I can't do that after service was doneI spent more thanan hour with her and did her nails the way she asked and requestedTo my experience I believedthat the young lady's mother didn't want the pointy look on the young lady so she wasn't willingto pay for that and demanded her refundThe young lady did not return with the mother sotherefore in my experience I believe that the young lady liked her nails and the mother did not.Thank you so much for your time

Lisa [redacted] Client ID: [redacted]NY Nail140 State Route 104Oswego NY, 13126To Whom it May Concern:My name is Lisa [redacted], the owner ofNY Nails at 140 State Route 104,Oswego NY, 13126.On July 25,2017 a young girlcame into my nail salon with her friend. She wantedher old nailsremoved and put new nails...

on with an almond shaped. I did her nails the way she requested, buther friend and her wanted the shape to be a little more pointy and when so I did what I was told.When I finished she stated that she was "very satisfied and liked them very much" she paid andthen left with her friend. Then approximately around7PM the young girls' mother returned tothe nail salon with her credit card and receipt. She demanded a refund because she didn't like theway the nails were done. The young lady didn't return with the mother. I explained to the younglady'smotherthat if there's anything wrong with hernails I will fix it for her until she is satisfiedwith them, but the mother kept on wanting a refund and insisting on receiving a free gift card for$25 for a pedicure. I explained to her that I can't do that after service was done. I spent more thanan hour with her and did her nails the way she asked and requested. To my experience I believedthat the young lady's mother didn't want the pointy look on the young lady so she wasn't willingto pay for that and demanded her refund. The young lady did not return with the mother sotherefore in my experience I believe that the young lady liked her nails and the mother did not.Thank you so much for your time.