NS Pawliuk & Son Contracting Ltd

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Like you stated, if the weight increases, I will be changed $0.50cents/lbs, I am not denying that, however like I mentioned in the original complain, your company has failed to provide proper documentations proving that the weight with my items was overAt the time of the booking, I was told by the agents all of them that I will be provided with weight slips of empty truck and then with my items on itI have yet to see this, also are you denying that there were other items on the tuck along with my items and a lot of it tooWhen and where did the guys weight the truck? Were other items taken off the truck before the guys weight my items? Also, according to the contract, the flat rate included 2500lbs, the weight slip I was sent was for 21,lbsand 18,lbs., the weight, date, time and place where this was done does not match with what I was told the truck was at with the guysIt’s not adding upCan you provide proper proof of where this excess weight of lbs came from? One of the weight slip you send as proof is from 11-28-We didn’t have a contract at that time, you didn’t have my items, so why send a wrong slip claiming its mineI had asked for clarification from [redacted] on Feb 7th, I have yet to hear back from her, I did give her a month to reply with proper documentsThat is the one of the issue!!! No, he did not explain to me that if they as in your own company chooses to use your company’s boxes, after they have already picked up the items from the destination and loaded the truck I will be changed for itIf they felt that some things needed to be re-packed or protected, they should have communicated that with me at the time they picked up and loaded the items in the truckThey had no problem or complain when they loaded items on the truckAlso, can you truly say that you guys used rolls of tape, which I was charged for a few boxes the company used? If you wanted to protect some items, why not use your blanket to protect it with which you offered for free and would have better protected the items but rather choose to use the boxes, which you charge for?! More importantly, why fill in the contract after I have signed stating that no additional items of your company were used?! That’s fraud! Once a customer signs the paper acknowledging what they have signed, you cannot fill in the contract after the factIt doesn’t work like that!!!! And if you guys this is proper practice well, Revdex.com can decide what they want to do! Why say I agreed to it, when I didn’t even know your guys decided to do itWhen I spoke to [redacted] about this, he did mention, they themselves decided to do that because they felt the needAlso, your foreman did not explain every page like you are suggesting, they said just initial on every page, it’s a formality, he just wanted my initials on all pages to be done with itThank god I took pictures of after I signed, at least I have proof nowRegarding the delivery date, like I have already mentioned, I raised that issue with ***, who explained to me that those estimated range of dates had to be given due to traffic and weather, not when you forget to schedule the delivery in the first place and say we are all booked until days after the delivery dateI didn’t get the delivery on the date which was agreed upon because the company fail to schedule it in, it was a logistic issue, not a weather or trafficAnd last minute demands that the items have be delivered that day! Are you okay as a company with your delivery guys threaten your customer that they won’t have their items delivered if we don’t make last minute arrangements, literally last minute? Like I mentioned in my original complain, the issue with the payment was raise and mentioned by me to [redacted] when he called on Saturday night telling me that the guys needed to deliver the same night or next morningI was very clear that your company would not get the payment until Monday as it was already Saturday night and we wouldn’t get hold of the company who is paying for the moveAlso, it was third party who paid for the move, it is not my company, please get your information straightI said if YOU HAVE the authorization from the company who is paying for it to go ahead, which [redacted] did not have authorization to be clearYou were able to deliver on 28th because, last minute, literally last minute at night I had to make arrangements without any notice for someone to be at the site so your delivery guys can pick up items early in the morningPlease read the complaint properly and don’t make comments like “sorry that we wanted to make sure that you are ready for your delivery”I did not complain about [redacted] reaching out to confirm if I was ready for the delivery, I was merely stated what happenedI appreciated that he reached out and expected that my delivery would be on the date it was promised as he seemed on top of thingsYes, pick up did happened on the date, however point was it didn’t go smoothly, required a lot of texting and calling back and forth to figure out what was going on .first it was between to 11, then it was will be there soon then it turn into to then stop receiving calls and finally showed up after 3:PMThank you for inquiring if we have driven in New York, the answer is yes we have, and we know traffic!!! If you knew you would be driving in New York, as from the sound of it you know that there will be traffic, why not leave accordingly and let the client know in advanceHow was I given an early morning time and then not show up till late afternoonAgain, logistics and lack of communicationHappy to send you a copy of the e-mail if you like, it’s simply a web address and no other support was providedI am still waiting for your office for clarificationLike I mentioned it’s been exactly a month before I finally decided to actRegards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you for your response.It will be an eye opener for me to know why you think I will file a complaint with misleading & wrong information Who is misleading who?1) Look at my e-mails to you or the complaint trail or our exchanges here in Revdex.comI have always said that I called you on "08-Jul-2016" , and e-mailed you as well, to ask you to deliver my goodsYou chose another date (13/14-Jul-2016) completely out-of-context to say that you delivered in weeks since the time I notified you the 1st timeWhen did I notify you the 1st time to deliver my goods? It was on 08-Jul and not 13/14-Jul.2) I did not hide stuff or prevent your Moving Specialist from looking anywhere in my apartmentI did not purchase or add any new stuff in my apartment since the time your Moving specialist did the visual inspectionI did not tell your Moving Specialist to ignore certain items but later told the movers to pick those as wellThe major issue I have with your Moving service, over and above anything else, is that your estimates are totally and completely unreliable for budgetingI have not said that I expected 100% accuracyThat can never happenI understandWhat you have not said is, what is your acceptable margin of error, in percentage terms, between your initial estimate and final actual charges? Do you have any boundaries? or you completely put the blame on the customer on anything and everything in case they dare to complain, like me, and everything you do / did is right and acceptable and with no mistakes whatsoever.3) You have also repeatedly been stating that ..."Your items were delivered in the condition they were picked up and without any damage."Did I tell you so? Did you unpack all of the boxes to know if they were delivered in the condition they were picked up? I chose not to get into this aspectI consider this minor in comparison to the 'initial cost estimation' blunder Regards, [redacted] ***

Hello [redacted] , We apologize about the experience you had using our servicesWe have to strongly disagree with your statement and accusationsPrior to reservation you with spoke with ***, and at a later time you spoke with [redacted] and ***Prior to reserving your move, *** explained to you everything about the move and sent you an estimate stating if the weight increases you will be charged $0.50/lbs for the excess weightThe estimate also explained to you what other charges may incurYou have made calls to our office for questions related to the move and all that was explained to you At time of arrival the foreman has explained to you every page of the paperwork and as of the packing charges he pointed out to you the cost of the materials, as you were already explained that if we use any packing materials they will be at additional costsYour accusations are not truthful and falseThey are also on a personal level and very hurtful! And that is simply wrong! Your delivery window was for January 25th - February 1stAnd yes those are estimated datesRegardless of that we managed to deliver within that window - we delivered on the 28thAlso per your contract it clearly states that balance due must be paid prior to offloading with cash or money orderYour company was paying for the move and you did in fact authorize [redacted] to process your company card for the final paymentEverything that you have requested has been provided to youThe fact that you got few calls confirming your delivery window is great! We are so sorry that we wanted to make sure that you are ready for your deliveryWe have never had anyone complaining for getting a call to make sure client is ready for delivery Your pick up was scheduled on December 19th and it happened on that dayWe are not sure if you have ever driven in New York, but yes traffic is a real thing in New York and we have delays we have no control overAny moving company out there will provide you with a range for the pick up and delivery datesWe apologize for the damages you have contacted us forInstructions were sent to you on how to file for damagesThere is a process for that and it is explained on the instructions of the actual form and website you were givenWe have done everything you asked us to doAs much as we try to avoid damages, it does happen sometimes and it is unfortunate that is has happened to youEven after the move was completed you spoke with our office addressing the issuesWe have tried to resolve that for you

Dear ***,We do apologize about the service you have receivedWhat the driver have told you is simply unacceptable and unprofessionalXpress Movers is a company that is proud with its reputation and your complaint has made us feel terribly sorry about the delivery service you have receivedWhen you talked with our office manager, you were explained the difficult situation we are experiencing and the alternative resolution we have found for you - getting your households delivery by one of our sister companiesIn a difficult situations like this we keep striving to provide the best service we can, despite the fact that we are very limited with the control of another company's driverWe do apologize that you drove twice to your [redacted] residence to meet the driverRegardless if it is our driver or not, each customer receives a hours call with an approximate time of arrivalYour initial delivery was originally scheduled towards the end of June and as you stated you wanted delivery the beginning of JulyWe did confirm with you that the truck will be in [redacted] , SC after the 4th of July weekendAll of our delivery windows are estimates and as much as we strive to meet them sometimes unexpected events happen that we do not have control overYour contract states that we are allowed business days for delivery from the fist available delivery date stated on the contractThe discounted amount you have requested seems too highWe will review the situation and will get back to you with the resolutionOnce again, please accept our sincere apology!Tell us why here

Dear ***, The documentation you have provided is correct and everything is there and correctThe weight slips are for your items onlyAlso as of the paperwork, the estimate sent to you clearly states that if the movers use any packing materials they will be at additional costPlease refer to your estimateIt is our responsibility to provide you with that informationWhether you read it or not, unfortunately we do not have any control overThe packing materials sheet from your contract was for the pricesYou have had every right to read before signingBut to accuse the guys of such thing is very hurtful to them and us. Once again, it was stated way before the move about the packing materials - if we use any of those within the moving process, it will be at additional costOur drivers cannot walk you through the entire estimate on the day of the loadingWe always encourage our clients to ask us any questions they may haveAnd we we recall correctly, you have had multiple conversations with our office staff in regards to concerns and questions you have had and the excess weight and packing costs were one of those concerns you had, and they were explained to you. And yes, we can say they used rolls of tapeYour initial list consist of items, we ended picking up over itemsWhen a blanket is put on the furniture, the blanket itself will not stay on the furniture and can slide off really easyTape is used to secure the blanket to the furnitureBoxes are normally used for glass tops, mirrors, TVs, etc. Unfortunately, neither the guys, nor the office staff can say in advance the exact amount of materials that will be used, if anyThus the reason for us to tell you ahead of time and prior to booking, about the packing cost that may be involved. As of your delivery, once again it is stated on your estimate and contract, that payment must be collected prior to offloadingAs of the timing those are estimatesAs much as we try to accommodate every need, requirement, and request we sometimes cannotAs noted on the estimate, contract and elsewhere, we are a Massachusetts based companyWe are not located in Atlantic City, NJAnd yes, sometimes we do experience delayes that are out of our handsThere are so many factors that we depend on like traffic, weather, overflow, etc. We are a little confused about the communication part.You are saying we communicated with you, but then we did not communicate with you? The e-mail you were sent with the link is for you to openAll instructions are listed once the link is openedWe do apologize that we did not include those for you along with the linkWe thought that the instructions listed after you open the link are sufficient. We have read your complaint, and even prior to your complaint we have addressed all of the issues listed thereWe understand you are not happy with the servicesBut we have addressed every issue you had and have communicated with you throughout the entire processWe apologize that our service did not meet you high expectations and you feel you were let downWe have done everything we can in our power given all circumstances that have made it harder for usWe hope you are enjoying you new place and wish you all the best in creating many more wonderful memories!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I agree with what you may say that your contract says about business days for delivery and that delivery times are estimates but I take objection in the fact that on July 7th a person from your management office called and told me definitively that my delivery would arrive on July 8thYou see this is where you negate the fact that your delivery times are estimatesThe truck didn't show up until the following MondayMy issue is not with the truck driver, my issue is directly with your management officeYou say that you contact your clients with regular updates on deliveries and this is totally untrueI had to call your office 3-times to get information which was incorrect, then I was told by your staff people would call me back to answer my questions and no one ever didLastly on July 8th when I called about my delivery that never showed I was told by *** that someone would call me with answers before the end of the business dayAt 4:30-5pm that day when I had to call back because no one ever called me I was told that he had gone home for the dayThis is unprofessional, I don't believe you should leave for the day with an unresolved problem you need to deal withIf you need proof of my telephone conversation where a member of your company guaranteed delivery on the 8th I have a saved voicemail as proofDo not try to pass this off on the driver this whole issue is a direct result of terrible communication from your office
Regards,
*** ***

Dear ***, We do apologize and regret about your experience using Xpress Movers services for your relocation from Chicago to Boston with an immediate and expedited delivery prior to July 4th at no additional cost to youAfter delivery you claimed electronic damage to the TVOn July 5th you
contacted Xpress Movers in regards the damageOn July 6th an e-mail was sent back to you notifying you on how you can file for damagesUpon delivery no notes were made for indication on any damagesAll claims are processed based on the coverage selected by our customersAlso in accordance with our rules and regulations, Xpress Movers is not liable for items that are made out of pressed wood or electronic malfunction. In regards to your statement for our workers, we strongly disagree of this faulty accusations of yoursAll of our employees are legal to work in the United States or they are US citizens along with a proper trainingAll of our team members are trained for the job and with experience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
No, the documentation you provided is not correct and is actually fraudulentYour business is providing me with weight slips from Nov 2017, your company moved & picked up our items in Dec 19th Can you please explain to me and everyone who will be reading this how is this correct? Also, explain how did you come up with lbs of excess weight? You have gone out of your way not answer that specific questionsI still need explanation! I know for a fact that there were other items which were not ours on the truck, so how can you claim that the weight slips are for my items only Like I have mentioned already, the packing material was used after they already loaded the items in the truck, when they picked up items guys had no issue, they mentioned nothingIf it was an issue, should have mentioned at the time of picked, I would have used boxes I had, and pack myselfWhy did they have a need to use the business material, which I still don’t think was necessaryIt seems like your company is in the business to add any changes to the bill, after the fact to increase the cost of the moveAlso, should not lie to your customer and claim that it was added at the time of pick-up, I have proof of this!!! Like you mentioned, I do recall calling and inquiring about how the weight of the items will be calculated, a few times before booking you guysI was told I would be provided with a weight slip of an empty truck and upon delivery I would be provided with another weight slipSo can you actually provide these? You guys also failed to mentioned that you will have other items, and a lot more items which aren’t ours on the same truckSo now as a consumer, I am left to wonder how do you guys actually weight itemsEssentially your company is making me pay for weight that is not ours!! Also, can you confirm with the guys how many items were actually wrapped in a blanketIf you do, they will tell you that only ONE item was wrapped with your blanket, and that too had damage on itSo, I am sure you are not going to use rolls of tape for one DESKTV was packed by me; mattress was wrapped by me so how did you guys use rolls of tapeThis just goes to show, that your company just add items on the list to charge your customer whatever you please and claim they singed for it! So again, your guys used blanket for ONE DESK ONLY!!! and it wasn’t wrapped in tapes so I don’t even think you guys would have used one roll of tape on it!Regards,
*** ***

Dear ***, We find your complaint unnecessary with untruthful facts stated by youYou were in touch and spoke multiple times with *** and *** in regards your deliveryAs you were explained the cause of the delay is a an accident and a truck break downThat is something Xpress Movers does not
have control over these events, nor we have planned for anything like this to happenThe 4th of July Long weekend also did play a role for minor delaysWe have expressed to your our sincere apology about the delayYour delivery delay is causing us a lot more stress and frustration, that you may imagineIt is not pleasant for us either to contact our customers and notify them of a delayFrom the very beginning you were aware for the window for delivery was supposed to be July 8-12th. You were never told that your delivery would take at least two more weeks. We apologize, but with the taken circumstances and current events we can not honor the estimated delivery windowUnfortunately once again we have absolutely no control over these circumstancesA final invoice was sent to you on June 25th, and you spoke with ***, who also gave you a break down on the excess weight and packing chargesYour final invoice does not indicate anywhere charges for the riding lawn mowerWhen you called the office to notify ***, that you will no longer will be moving that, the movers had already were getting near your address for pick up, so last minute changes could not be related to the moving crewThat has been all corrected as soon as the crew returned back.We understand your frustration that your items will be delivered with a slight delayAll we are asking is for some time and understandingWe are working as hard as we can in order to get back on track and deliver youWe hope that you will try and understand our position as well! Thank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. In my initial complaint, I stated that I do not have a confirmed date for delivery of my goods. Xpress Movers responded that they have problems outside of theircontrol, but that I did not listen carefully enough to their office manager that I would have my goods within two weeks, by July 21. That response was dated July 6th. I then responded that I had three conditionswhich needed to be met before I would close the complaint: final invoice, confirmed delivery date, and delivery of my goods, intact and complete, on that date. Xpress Movers then insisted thatdelivery of my goods would be “end next week, beginning of the following week.” The response from Xpress Movers was dated July That would put the date somewhere between July 18-July20. We telephoned *** on July 16th; we were told that a trailer would be loaded on Saturday or Sunday, July 18th or 19th from a sister company and we would receive an update fordelivery on Monday or Tuesday, July or as to delivery date. While I have received a final invoice, dated July 11, I still do not have a confirmed delivery date, and obviously, mygoods. I therefore have to request that this complaint remain open until Xpress Movers expeditiously confirms a delivery date, and delivers my goods, intact and complete, on that date. While there is a plan from Xpress Movers, it remains to be seen whether that plan is implemented, whether something else occurs to hinder that plan, or whether I will need continued assistance from Revdex.com. After I receive my goods, I will update and close this complaint
Regards,
*** ***

Dear ***, Thank you for your reply! Yes we did contact you and told you that the driver is expected to arrive on July 8thA specific date can not be guaranteedNo transportation company will guarantee an exact date for arrivalThere are many factors neither we, nor any other transportation company has control overWe mentioned, as well that the driver will give you a call to let you know of his ETA (estimated time of arrival) the day beforeAs much as you would like to find only the office "guilty" of no communication, it is the driver's fault as well that he did not communicate with you for any delaysAs explained to you, Xpress Movers does not have any authority or power over a different company's driverWhen a third party is involved our possibilities are a little more limited than we would likeWe did notify you in the change of the delivery, along with the problem and resolution we have found, in order to not further delay your deliveryUnfortunately sometimes we experience issues and work around the clock to find alternatives. We regret that you had to drive to the delivery address without getting a call from the driver, notifying you of his ETA. We believe we have fulfilled our contract in full, and your items were delivered within the contract dates

Hi ***, I understand the fact you have found a place, but you can not expect us to deliver your items over miles with just few days noticeThat is why you were explained on the phone that we need at least two weeks notice for delivery in ILShall you have moved locally or in NYC it would have been different story with your deliveryNo moving company out there will deliver to that distance with few days notice as you have expected or set such expectationsAnd you did explain that you had moved many times before cross countryThat statement of yours made us believe that you are aware of how long distance moves work, as it is nothing out of the ordinary, and it is as other moving companies - giving a window for deliveryMaking us at fault for everything a month after your delivery and writing this complaint seems a little odd to us. When a customer has an issue normally they contact the company immediately, not a month after a service has been completed. From July 13-14th, yes July 28th falls on the second week, and it is the second week. It seems that there is misunderstanding about the word estimateUnfortunately, we can not give an exact pricingEven the estimator can not say exact weight of the furnitureAnd our understanding from your statement is that the estimator and your sales person were supposed to do that for you and give you an exact pricingThe fact is that at the end you had more items to move which led to increase in your priceWe base our estimates on what we are told is comingWe have no control over what our customers tell and show us that is coming. Writing a complaint with misleading and wrong information is simply wrong and unethical. Xpress Movers has fulfilled its contract and obligation to you! Your items were delivered in the condition they were picked up and without any damageWe have honored the delivery date given to you, and had provided you with excellent service from start to finish

Dear ***, Once again on July 5th you were e-mailed on how to proceed for claim on the damagesUnfortunately Xpress Movers does not have control if the customer selects to proceed or not proceed with the claim.It is our obligation to notify the customer on how to proceed with the claim, as we didAlso Xpress Movers does not have any control over what a person selects to speak ofAs we have mentioned in our previous reply all of our employees are authorized to work in the country by the US government or are US citizensWe thank you for expressing your feedback!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hi There, I did file the claim and was given dollars for the worth of my inch TV, my squeaking bed, my destroyed desk and my unusable pantry rackAnd yes, you do not have control on what your employee says but your worker represents youI am only here because I thought it was a legitimate to complain when one of your worker says that the reason why my things were destroyed was because the coworker that he travelled with to Chicago was inexperience in packing and was not even supposed to be thereThere was two employee that delivered my package, one of them was the same guy who picked my things from Chicago, the other guy was a different person than the one who picked my stuff from Chicago and even he agreed with the young worker who picked up my things from ChicagoI understand accidents happen but when my things were delivered with a shattered TV, a broken desk, a squeaking bed and unusable pantry rackWould you not ask what has happened for this to happen and be compensated with $40? Regards,
*** ***

Despite the fact that upon delivery, driver counted all
items receivedIt is getting a little confusing for us to track
everything, since the information gets mixed up and confusing
The yellow tags, were improperly placed, which is leading the
the biggest confusion, when it comes tracking/verifying items
Customer has submitted a list of items that are missing, but it
is really hard for us to confirm that, as all those items
claimed, are packed by ownerIt is impossible for our company
to know what exactly the customer packed in those boxes
Regardless of that, Xpress Movers will continue with processing
the claim for Mrs***We have sent Mrs*** a claim form for her to
fill/describe all items she believes are missing and submit it
in order for us to proceed with itWe disagree with the customer statement, that we do not
care if anything was missingOur excellent communication and
fast responses are a prove that we are notWe are doing
everything in our power and capabilities to proceed with Mrs
*** claim and work with her on the arisen matterTell us why here

Dear ***, First, you could have called the office and simply ask for the final invoice to be re-send to youWhen our customers need a final balance due, normally they call the office and ask for that, not through a complaintAnyone here in the office would have gladly sent you the invoiceA final invoice will be re-send to youPlease make sure you check your spam folder as wellAnd If you have not received it again, please call the office directlySecond, the delivery dates, again you were never told it will take another at least few weeksThat is a statement*** has clearly stated your delivery will be end of next week-beginning of the following weekAs you were explained by ***, you will get a call mid next week with more update for the delivery datesWe apologize that the accident we could not predict and the truck break down are impacting you so much! Unfortunately we could not see those two things coming, in order to avoid themIt is such a shame for us to not be able to predict thoseWe are so sorry that Xpress Movers will not be able to honor the estimated delivery window!As stated on your contract all delivery dates are estimates onlyWe work as hard as we can in order to accommodate all of our customers the best possible wayUnfortunately there are things we have no control over, so that we can deliver you by the 7-8th

Dear ***, Thank you for reviewing Xpress MoversAs per your multiple conversations with ***, she has explained to you that our next truck heading to ** will be July 8-12thWe understand your frustration, and *** has apologized to you on few occasions for the unacceptable situation you are in
Per your discussion with her you have agreed on the offer she has presented for you to not be charged for the items that we are delivering to you with our next truck and that are part of your shipmentWe apologize *** could not call you as per your agreement, but she has been dealing with an emergency and have not been in the officeYou were able to speak with *** yesterday, and he has confirmed the conversations you already had with *** in regards to the delivery windowWe are a little confused for the accusations about ***You are stating she never returned your calls, nor talked with you on the phone, but yet again when you spoke with *** yesterday you were aware of the window for the deliveryOnce again we apologize about the inconvenience that we have caused you, and we hope you have a great 4th of July weekend

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thank you for your prompt response.You are correct that I had requested for my goods to be put in Storage because I did not have a destination address / apartmentI had also said that I will get myself an apartment within weeks from your pickup date and will inform you as soon as I get one so that you can deliver my goods without delayYour 'Moving Specialist' offered me month of free storage as part of the deal after his visual inspectionI informed you on 08-Jul-about my new address and requested if you can deliver my goods on or 14-Jul-You had said that you cannot deliver at such short notice and need a notice of at least weeksAgreedFrom 08-Jul-till when you delivered on 28-Jul-2016, was that weeks? In your Revdex.com response is the very first time I heard from you about the business days generally needed to deliver goodsYes, the 'business days to deliver' is embedded amongst the innumerable fine print sentences in the contract but I wonder why your 'Moving Specialist' or you never ever mentioned this to me in any of our numerous e-mail exchanges or phone conversations even when I expressed concern of delivery delay in my e-mail to you on 11-Jul-2016.You have noted that "At time of the visual estimate, items in closets were not shown to the estimatoralong with other itemsYour initial estimate was based on items, and movers have picked up items, an increase of items." Really? I hid from you Lbs of goods (the extra weight you noted for those items)Really? Unless you are completely new to the Moving business or your 'Moving Specialist' is fresh out of college and learning the ropes of the trade, what do you mean when you state "items in closets were not shown to the estimator, along with other items"? Do you mean that he asked and I refused or said that those items are not part of the Move, is that what happened? and why would I do that? Is it to later spend time writing about it on Revdex.com? I feel very wronged between what you estimated and what I finally had to pay youYes, it was an estimate originally but what per you is an acceptable error in estimation? Any margin? Everything that should be part of the move was shownWe gave / threw away lot of stuff including bicycles.
Regards,
*** ***

Date of pick up: September 23-25thList of items on the truck per inventory sheet: boxes/bins, pictures, ironing board, mattresses, suitcase, head board, foot board, side boards, mirrors, TVDate of delivery expected vs date of actual delivery Note: Delivery is within
estimated and contracted 21-business day
window - excluding days in storageOral dates remain estimates due to
the nature of unexpected traffic issues.Both
parties had agreed as to the number of items picked up and put into the
truck The confusion seemed to happen when the customer complained
there were items missing (boxes/bins), yet all items on the truck had
been delivered Customer had not opened all boxes/bins leading to the
confusion.Another confusion error caused
Xpress to inform the customer of a mistake in the inventory sheet, on
tag numbersTag numbers were placed improperly causing a counting
error Per the list sent to one of our employees by Mrs***, her
item list and the inventory list articles description matches. Per
Customer’s October statement not all items are unpackedXpress
Movers cannot proceed with a claim until all items are unpacked by the
customerMrs*** continues to be confused that updates cannot occur
until she has opened all boxes delivered Communication
with Mrs*** is on an excellent levelShe has been advised to open
all of her boxes, and contact us directly if she discovers any missing
items