Northwestern College

Initial Business Response / [redacted] (1000, 7, 2014/06/13) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Ms[redacted] is a graduate of Northwestern College's Paralegal ProgramThe College has various mechanisms in place to assist graduates in finding employment including a department of Career Services which is dedicated to this effortIt is my understanding Ms[redacted] has not utilized the services of this department to assist with her job searchOf course there are many factors that contribute to a person's ability to secure employment including the overall economic climate, the candidates resume, experience, presentation and response to questions during the interview, etcNone-the-less, Northwestern College nor any other post-secondary institution guarantees employment after graduationWe invite and encourage Ms[redacted] to reach out to our Department of Career Development for assistance with her job search Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will take the offer of the Department of Career Development to find employment Final Consumer Response / [redacted] (450, 10, 2014/06/15) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

When Mrs*** scheduled her appointment, it was explained that if she had ahearing problem, the time needed for a complete evaluation could be an hourAs itturned out, her hearing loss is borderline and the need for hearing aids is marginalMr*** was also screened and his results were
similar to hersMr***, the hearinginstrument specialist, also performed an otoscopic exam for each of them.Their son, *** ***, was to be screened but the otoscopic exam revealed waxblockage in both ears and he was advised to see a medical doctor.The *** family was at our Lynchburg office for an hour and one-half andeverything that should and could be done was accomplished, all at no chargeTheyshould return to our office for an annual re-test or if they happen to experience a changein their hearing.Best Regards, *** ** ***

Mrs*** is welcome to return to our office if for some reason she feels that we did not complete her FREE evaluation. Once again we did see her and her husband and will be glad to see either of them again

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I appreciate your help in this matterThe test performed wasn't as stated in the reply nor in the letter we received in the mail on 4/10/from Beltone/
As stated in my original complaint the evaluation was to include a Video Otoscope Exam which wasn't performedMr*** performed a Audiogram.

Initial Business Response /* (1000, 7, 2014/06/13) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
Ms.[redacted] is a graduate of Northwestern College's Paralegal Program. The College has various mechanisms in place to assist graduates in...

finding employment including a department of Career Services which is dedicated to this effort. It is my understanding Ms.[redacted] has not utilized the services of this department to assist with her job search. Of course there are many factors that contribute to a person's ability to secure employment including the overall economic climate, the candidates resume, experience, presentation and response to questions during the interview, etc. None-the-less, Northwestern College nor any other post-secondary institution guarantees employment after graduation. We invite and encourage Ms.[redacted] to reach out to our Department of Career Development for assistance with her job search.
Initial Consumer Rebuttal /* (2000, 9, 2014/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will take the offer of the Department of Career Development to find employment.
Final Consumer Response /* (450, 10, 2014/06/15) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: