Initial Business Response / [redacted] (1000, 11, 2014/08/05) */ With regards to this complaintI was under the impression that the customer was fine with waiting for the repairs to be done on his trailerAs far as the outstanding owner payment owed to himHis cheque was mailed July 29th for the full amount that the company owed him $ Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no attempt by this company to make repairs to the trailer[redacted] As for the paymentNone has been receivedThe amount they have said was sent is incorrect [redacted] Final Business Response / [redacted] (4000, 15, 2014/08/08) */ The customer stated in his complaint that he did not want us to repair the trailerIf he would like us to repair it he is more than welcome to call our service dept and speak with [redacted] XXX-XXX-XXXXThe amount that the cheque was made for is what is on his owner statementHe would have to go over that with [redacted] if he has any issues with itIf we are in possession of the customers un-returned property I have no knowledge of that, but if he would let me know what it is I will certainly have it returned to himNobody is trying to take advantage of Mr [redacted]
Initial Business Response /* (1000, 9, 2014/06/06) */
When this customer traded in their RV in 2007 the warranty was transferred to their new unit. However, the GPR is non-transferable. There is a fee if the customer wants to continue being in the GPR Program that [redacted] offered. This...
customer chose not to pay the fee and signed the contract where it clearly states that they chose NOT to pay the extra fee for the GPR. Even if they had chosen to be in the GPR Program, they would not have received the full cost of the warranty as [redacted] has a formula that they use to determine the amount of refund the customer is to receive. That is strictly between [redacted] and the customer, it has nothing to do with Northern Lights RV Sales. Why [redacted] would tell her to contact us I don't know.
The customer read and signed the contract. This is not a case of something being in small print, it is clearly stated right on top of her signature.
Initial Consumer Rebuttal /* (3000, 11, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] It was a GPR warranty that clearly says at the top of the contract it was to be transferred over, that is why the administrator from Northern Lights RV wrote it there. This has nothing to do with [redacted] as the seller of our RV Northern Lights RV is the one who made the mistake of telling us it was TRANFERABLE as well as Northern Lights RV that made the mistake of having the administrator clearly write at the top of the contract that the WARRANTY would be transferred over. A regular warranty would NOT be transferred over so there would have been no reason for the administrator to write for it to be transferred as it was a new UNIT! IT was clearly told to us we would be getting our GPR back! [redacted] We made small repairs on our unit ourselves because we required back the GPR money, we were NEVER told it would cost money to transfer over the GPR obviously otherwise we would have done that! That was all in the deal when we were trading in our LESS THEN 1 YEAR OLD UNIT that the purchased GPR was going to be transferred no questions asked. If you are really saying we were to PAY to transfer it, I will PAY what it was suppose to cost but that was not the arrangement. [redacted] There is proof on the contract that this was to be transferred I want our money back nothing aside from that will be a settlement to me.
Initial Business Response /* (1000, 11, 2014/08/05) */
With regards to this complaint. I was under the impression that the customer was fine with waiting for the repairs to be done on his trailer. As far as the outstanding owner payment owed to him. His cheque was mailed July 29th for the...
full amount that the company owed him $2257.76
Initial Consumer Rebuttal /* (3000, 13, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no attempt by this company to make repairs to the trailer.[redacted]. As for the payment. None has been received. The amount they have said was sent is incorrect. [redacted]
Final Business Response /* (4000, 15, 2014/08/08) */
The customer stated in his complaint that he did not want us to repair the trailer. If he would like us to repair it he is more than welcome to call our service dept and speak with [redacted] XXX-XXX-XXXX. The amount that the cheque was made for is what is on his owner statement. He would have to go over that with [redacted] if he has any issues with it. If we are in possession of the customers un-returned property I have no knowledge of that, but if he would let me know what it is I will certainly have it returned to him. Nobody is trying to take advantage of Mr [redacted].
Initial Business Response / [redacted] (1000, 11, 2014/08/05) */ With regards to this complaintI was under the impression that the customer was fine with waiting for the repairs to be done on his trailerAs far as the outstanding owner payment owed to himHis cheque was mailed July 29th for the full amount that the company owed him $ Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no attempt by this company to make repairs to the trailer[redacted] As for the paymentNone has been receivedThe amount they have said was sent is incorrect [redacted] Final Business Response / [redacted] (4000, 15, 2014/08/08) */ The customer stated in his complaint that he did not want us to repair the trailerIf he would like us to repair it he is more than welcome to call our service dept and speak with [redacted] XXX-XXX-XXXXThe amount that the cheque was made for is what is on his owner statementHe would have to go over that with [redacted] if he has any issues with itIf we are in possession of the customers un-returned property I have no knowledge of that, but if he would let me know what it is I will certainly have it returned to himNobody is trying to take advantage of Mr [redacted]
Initial Business Response /* (1000, 9, 2014/06/06) */
When this customer traded in their RV in 2007 the warranty was transferred to their new unit. However, the GPR is non-transferable. There is a fee if the customer wants to continue being in the GPR Program that [redacted] offered. This...
customer chose not to pay the fee and signed the contract where it clearly states that they chose NOT to pay the extra fee for the GPR. Even if they had chosen to be in the GPR Program, they would not have received the full cost of the warranty as [redacted] has a formula that they use to determine the amount of refund the customer is to receive. That is strictly between [redacted] and the customer, it has nothing to do with Northern Lights RV Sales. Why [redacted] would tell her to contact us I don't know.
The customer read and signed the contract. This is not a case of something being in small print, it is clearly stated right on top of her signature.
Initial Consumer Rebuttal /* (3000, 11, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] It was a GPR warranty that clearly says at the top of the contract it was to be transferred over, that is why the administrator from Northern Lights RV wrote it there. This has nothing to do with [redacted] as the seller of our RV Northern Lights RV is the one who made the mistake of telling us it was TRANFERABLE as well as Northern Lights RV that made the mistake of having the administrator clearly write at the top of the contract that the WARRANTY would be transferred over. A regular warranty would NOT be transferred over so there would have been no reason for the administrator to write for it to be transferred as it was a new UNIT! IT was clearly told to us we would be getting our GPR back! [redacted] We made small repairs on our unit ourselves because we required back the GPR money, we were NEVER told it would cost money to transfer over the GPR obviously otherwise we would have done that! That was all in the deal when we were trading in our LESS THEN 1 YEAR OLD UNIT that the purchased GPR was going to be transferred no questions asked. If you are really saying we were to PAY to transfer it, I will PAY what it was suppose to cost but that was not the arrangement. [redacted] There is proof on the contract that this was to be transferred I want our money back nothing aside from that will be a settlement to me.
Initial Business Response /* (1000, 11, 2014/08/05) */
With regards to this complaint. I was under the impression that the customer was fine with waiting for the repairs to be done on his trailer. As far as the outstanding owner payment owed to him. His cheque was mailed July 29th for the...
full amount that the company owed him $2257.76
Initial Consumer Rebuttal /* (3000, 13, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no attempt by this company to make repairs to the trailer.[redacted]. As for the payment. None has been received. The amount they have said was sent is incorrect. [redacted]
Final Business Response /* (4000, 15, 2014/08/08) */
The customer stated in his complaint that he did not want us to repair the trailer. If he would like us to repair it he is more than welcome to call our service dept and speak with [redacted] XXX-XXX-XXXX. The amount that the cheque was made for is what is on his owner statement. He would have to go over that with [redacted] if he has any issues with it. If we are in possession of the customers un-returned property I have no knowledge of that, but if he would let me know what it is I will certainly have it returned to him. Nobody is trying to take advantage of Mr [redacted].