North Syracuse Powerhouse

Enclosed are copies of the work order and the credit card receipt signed by the customerThe lawn mower in question was brought in because it would not startBecause the unit was recently purchased, the customer provided documentation of the purchase in case warranty would cover this problemThat information regarding that is noted on the work orderAny other customer requests would be noted on the work order at the time of drop offThere are no additional requests; i.e to contact customer to discuss solution to fix the machineThe unit had water in the gas tank and carb which is not covered under warrantyWater in gas is a common problem if the customer does not treat the gas for fas now has a "shelf life" of weeks untreatedUnfortunately every issue with a new unit is not covered by warrantyCustomers should refer to the owners manual for details about warrantyThe customer did not specify a call be placed to discuss the issue so the unit was fixedThe work order clearly shows the cost of the repair of $It is really a shame the customer misunderstood the amountBoth receipts (of the work order and the credit card slip) clearly show the $after the payment was already run through the credit card machineAs mentioned earlier the customer was provided a copy of the work order and the credit card receipt that he signedHe even stated that his credit card reciept reflects $so unknown how someone would level such a charge or make such a statementThe customer's unit was fixed and as long as the customer treats the gas used in this unit will will prevent water from being in the gas tank and carb