To whom it may concern, Premier Automotive's ownership should be listed with the Revdex.comPremier Kia is a Premier Automotive dealership and operated by Jerry B [redacted] , General Manager (j [redacted] ) I encourage [redacted] to communicate with the GM as he runs the store and oversees all decision aspects inclusive of all departmentsBased on researching the vehicle service history where [redacted] was in for service on the vehicle, the transmission pan was sealed in February and the tires were balanced in MarchThe Service Manager, Ray L [redacted] , has no knowledge of any issues since nearly months ago when it was last in the service deptIf there is any outstanding work needed on the vehicle, we recommend [redacted] contact Kia Service to make arrangements to bring the vehicle inIf [redacted] has obtained an attorney then we will have to direct him to our legal counsel, Richard Ritchie, to handle from here.Should you need andditional information, please advise at your convenienceSincerely,Tracey F*, Premier Automotive Management
[redacted] Premier regrets MsO [redacted] is not completely satisfied with her purchase from Premier Kia in April of this yearUnfortunately, often when a dealership has a pre-owned vehicle, it does not always receive sets of keys from the previous ownerIn reviewing the purchase, it appears the dealership didn't have sets of keys to provide to the consumerThe We Owe slip that customers are asked to sign is a standard process where the dealership lists any items due or work to be done scheduled after the deliveryIn the event there is nothing to be scheduled or owed, they simply fill in nothing is owedIn this case, that is what was done as nothing was discussed or noted at purchase on the paperwork that any items were due to MsO [redacted] I hope this provides an explanation for the requested additional keys as well as the We Owe slip that was signedShould you have any additional questions, please contact me at your convenience.Sincerely,Tracey F*, Premier Automotive
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11133689, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The car is no longer on the internetThat is a startIt really doesn't answer the question about misleading representationIf you are allowed to investigate yourself you will always turn up clean Regards, [redacted]
Andrea The GM, Oscar S [redacted] spoke with the consumer and agreed to cover the difference in taxes that were owed in the interest of goodwill as it was an error on the dealership's part when computing the purchase.Should you need any additional information, please contact me at your convenienceSincerelyTracey F*, Premier Automotive Management
[redacted] The Service Manager, Ray L [redacted] , has eft a message for [redacted] Kia does have a problem with this model remote systemWe have Kia Technical department involved and at this point we are being advised to replace the complete remote systemThe challenge is Kia no longer makes this system and we are trying to find a aftermarket company who can get a remote system that works with this vehicleI checked with parts and we have found a company that can supply us with a new systemWe should get in within a weekPremier Kia apologizes for any inconvenience this has caused and are rapidly working to assist.should you have any additional questions, please contact me at your convenience.Tracey F*Premier Automotive Management
To whom it may concern, Premier Automotive's ownership should be listed with the Revdex.comPremier Kia is a Premier Automotive dealership and operated by Jerry B [redacted] , General Manager (j [redacted] ) I encourage [redacted] to communicate with the GM as he runs the store and oversees all decision aspects inclusive of all departmentsBased on researching the vehicle service history where [redacted] was in for service on the vehicle, the transmission pan was sealed in February and the tires were balanced in MarchThe Service Manager, Ray L [redacted] , has no knowledge of any issues since nearly months ago when it was last in the service deptIf there is any outstanding work needed on the vehicle, we recommend [redacted] contact Kia Service to make arrangements to bring the vehicle inIf [redacted] has obtained an attorney then we will have to direct him to our legal counsel, Richard Ritchie, to handle from here.Should you need andditional information, please advise at your convenienceSincerely,Tracey F
*, Premier Automotive Management
[redacted] Premier regrets MsO [redacted] is not completely satisfied with her purchase from Premier Kia in April of this yearUnfortunately, often when a dealership has a pre-owned vehicle, it does not always receive sets of keys from the previous ownerIn reviewing the purchase, it appears the dealership didn't have sets of keys to provide to the consumerThe We Owe slip that customers are asked to sign is a standard process where the dealership lists any items due or work to be done scheduled after the deliveryIn the event there is nothing to be scheduled or owed, they simply fill in nothing is owedIn this case, that is what was done as nothing was discussed or noted at purchase on the paperwork that any items were due to MsO [redacted] I hope this provides an explanation for the requested additional keys as well as the We Owe slip that was signedShould you have any additional questions, please contact me at your convenience.Sincerely,Tracey F
*, Premier Automotive
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11133689, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The car is no longer on the internetThat is a startIt really doesn't answer the question about misleading representationIf you are allowed to investigate yourself you will always turn up clean Regards, [redacted]
Andrea The GM, Oscar S [redacted] spoke with the consumer and agreed to cover the difference in taxes that were owed in the interest of goodwill as it was an error on the dealership's part when computing the purchase.Should you need any additional information, please contact me at your convenienceSincerelyTracey F
*, Premier Automotive Management
[redacted] The Service Manager, Ray L [redacted] , has eft a message for [redacted] Kia does have a problem with this model remote systemWe have Kia Technical department involved and at this point we are being advised to replace the complete remote systemThe challenge is Kia no longer makes this system and we are trying to find a aftermarket company who can get a remote system that works with this vehicleI checked with parts and we have found a company that can supply us with a new systemWe should get in within a weekPremier Kia apologizes for any inconvenience this has caused and are rapidly working to assist.should you have any additional questions, please contact me at your convenience.Tracey F
*Premier Automotive Management