NJ LimoBus & Car Service

Complaint: [redacted] I am rejecting this response because: [redacted] The contract did not limit the activity during the rental solely to transportation to a clubMy daughter, [redacted] (incorrectly referred to as [redacted] in the company's response) would have had the option to be transported to other location providing the service concluded at the point of origin within the hour rental period [redacted] In response to the company's contention an investigation was needed, I do not disagree However, I reiterate the fact that despite of the voicemail messages left the night of the event and thereafter In the days following, the company's lack of acknowledgement does not support their contention that the matter was taken seriously*The company's contention that the driver was not reachable for 15-minutes is wholly inaccurateThe location of where the limo bus was parked in irrelevantThe party guests should not have been put in a position to have to search for the limo bus*The period of time that the driver had to wait for guest (not 2) is a non-issueIt is not unreasonable to expect guests to move about the club during the time the vehicle's whereabouts were unknownThere is no indication that there was any issue with phone reception In fact, my daughter called me from her phone and a guest's phone several times prior to the driver being located The company's response that the driver had issues with phone reception is not consistent with information previously relayed to me by the company [redacted] I am communicating on behalf of my daughter because she is a full time college student who is in the process of travelling extensively for interviews with prospective medical schoolsI did not want this issue to be a distraction to her [redacted] The only calls I received that were initiated by NJ Limo Bus were on 10/17/At no point prior to then did the company contact me to acknowledge the issue or apprise me of the status of or the result of their investigation*I agree that my request for a partial refund was submitted as non-negotiable Ann Marie indicated that if I would accept the refund offered a release would have to be signedThere was absolutely no discussion of or disclosure regarding the terms of a releaseHad there been a meeting of the minds on the refund amount, a review of the te rms of the release would have occurred, which may or may not have lead to a final resolutionOpinions shared regarding this experience are fact basedI agree that the 20% courtesy off of a future service was rejected outright because I am 100% certain I would not transact with this company again *The request for the $refund was not "pain and suffering"The figure is based a refund of an hour's worth of rental time and additional gratuity paid for services that were not deliveredThis is not a personal injury claimIt is a breach of contract matter *The after hours dispatch system is currently only a voicemail systemFor the reasons stated in the initial complaint, immediate enhancement of the dispatch system into a live, interactive model is a matter of consumer safety

This complaint has been filed by the mother of a customer who contracted with our companyOur client, [redacted] , an adult - a year-old college student at [redacted] University, contracted with us for a group of college students to go to a club in the city and return to [redacted] The event was a 21st birthday partyThe client paid approximately $an hour for hours of service totaling $ In the interest of clarity and for reference purposes, our client is [redacted] , the year-oldThe client’s mom’s name is [redacted] and will be referenced as Mrs [redacted] When we receive a reported issue, we take the matter seriouslyAs I explained to the mother of our client, we look into various aspects of the matterWe interview the driverWe interview staffWe review ride sheets, internalized GPS reporting system, the contract, among other informationThis process can take anywhere from a day to several days from when the issue is reported to collect the informationWe do our best to gather the information promptly but we also need to be thorough In this instance, Mrs [redacted] reports that the beginning of the ride went wellShe then reports that her daughter had difficulty getting in contact with the driver while their party in the clubThe driver was parked down the street from the venueThere seemed to be a period of 15-minutes in question where the driver could not be reachedMrs [redacted] suggests that the delay was longer When the driver was contacted, the driver pulled the bus up to the venue but the client and her guests were not ready to leaveThey could not locate or reach via phone of the guests in their partyPerhaps the issue was related to phone reception in the area (as our driver’s issue reportedly was) Services were rendered in their entirety (the full hours were rendered)The 15-minute delay did not affect the client’s itinerary as they were not ready to depart as demonstrated by the minute wait when our driver pulled up the venue The client, [redacted] , with whom we contracted never contacted usIt is our general policy to speak directly with the individual with whom we contracted withIn an effort to resolve the matter, I spoke with the client’s mom who called us When the client’s mom reported this matter, I explained that I needed to look into the matterOn CONTRARY TO WHAT THE REPORTED COMPLAINT STATES, I called Mrs [redacted] Although we do not believe a refund of any amount to be warranted, in an effort to satisfy the matter immediately, I offered the client (through Mrs [redacted] ) a refund for the one hour of service with the stipulation that the client sign a release indicating that this was a full and final settlement to the matter and terms addressing confidentiality (as Mrs [redacted] alluded to disparaging our company’s reputation)I also offered a 20% courtesy off of a future serviceShe outright refused these options adding that if she did not receive a refund of $and “not a penny less” that she would take other action alluding to negative reviewsShe writes in her email “Since the issues are of no importance to you, I will share my experience in an open forum where they can be useful to others.” In asking how she arrived at the $amount, she mentioned that it was for her “pain and suffering” as a mom for being awoken that night by her daughter’s calls Even though I am a mother of four myself, I remain confused by this statement and I also mentioned the terms and conditions of our contract prohibit against allocations for pain and suffering In Mrs [redacted] complaint, she also references our dispatchRegarding our dispatch system, we do have a hour dispatch where messages are received through a relay, messaging system (as opposed to a live operator)We are currently reviewing the system in place and making an update to our system which will be effective on or before January of which may involve a live operator available to clients The service was provided as contracted forThe full seven hours of service was providedWe offered a partial refund in good faith and the client adamantly and repeatedly rejected this offerWe are no longer offering this good faith gestureThe refund was rejected by the client repeatedlyWe do NOT believe a refund to be warranted As a company we take responsibility when we errIn attempting to resolve issues that arise, it is our goal to resolve matters amicably and promptlyWe look for a resolution that is fair to all parties and tend to favor the client in our proposed resolutions We, however, cannot meet client’s demands for certain dollar amounts in refunds to avoid the threat of harmful reviews or actionsWe have to assess each case based on merit alone It is our goal to deliver outstanding serviceThere is not a company in any service industry that, from time to time, that escapes having an issue ariseWhen an issue occurs, we assess the matter to see if further action should be takenSometimes an apology is dueSometimes a credit off of a future ride is an appropriate gestureSometimes a partial refund or full refund is warranted Certainly not every issue that arises requires a refundEach case needs to be thoroughly looked at in terms of what was promised or contracted for, both the client’s account of what occurred and the facts available, the impact (if any) that the issue had on the ride, amongst other information We regret that we did not meet the clients expectations, as we always wish to surpass themWe also regret that she refused the initial $refund and a credit towards a future serviceWe respect that this was her decision, howeverAgain, we do not believe a refund to be necessary As an aside, we find it misleading and a gross exaggeration for the client to suggest that we put anyone in harm’s way by our actionsSafety remains a foremost priority in our daily operations Should further information be needed please advise

Dear Revdex.com, I have reached out to the customer and discussed the matter at lengthIt is my belief that this transpired out of a series of miscommunications and we are sorry this occurred That said, this matter ALREADY INVOLVED IN A CREDIT CARD DISPUTE/CHARGEBACKIt is my understanding that when this is the case, a Revdex.com file cannot be openedPlease advise if this is the case and if any other information is needed at this time Best, [redacted]

The client's mother (herein referred to as the client) states that we have not addressed core issues in our responseThese issues were addressed in detailI kindly request that the client and the Revdex.com review our previous detailed responseAs stated, thankfully the inability to reach the driver via cell phone for a period of minutes did not affect the client's ride or itineraryEvidence suggests that this inability to be reached via cell phone may have been beyond the driver's control, as well.
Despite the lack of evidence of any wrongdoing, we originally made a very generous offer to settle the matterThe client refusedWe have been responsive, reflective, and thorough in our exploration of the claim and its meritWe attempted to compromise and the client wanted no part of any compromise
The client has historically been unwilling to settle the matter for any other remedy other than the one she suggestedThis suggested remedy by the client is one we find to be arbitrary, unfair and unfoundedWe accept that the client will apparently, as she stated, never accept our response or explanation

Dear Revdex.com,
 
I have reached out to the customer and discussed the matter at length. It is my belief that this transpired out of a series of miscommunications and we are sorry this occurred. 
 
That said, this matter ALREADY INVOLVED IN A CREDIT CARD...

DISPUTE/CHARGEBACK. It is my understanding that when this is the case, a Revdex.com file cannot be opened. Please advise if this is the case and if any other information is needed at this time.  
Best,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
* The contract did not limit the activity during the rental solely to transportation to a club. My daughter, [redacted] (incorrectly referred to as [redacted] in the company's response) would have had the option to be transported to other location providing the service concluded at the point of origin within the 7 hour rental period.
* In response to the company's contention an investigation was needed, I do not disagree.  However, I reiterate the fact that despite of the voicemail messages left the night of the event and thereafter.  In the days following, the company's lack of acknowledgement does not support their contention that the matter was taken seriously.
*The company's contention that the driver was not reachable for 15-20 minutes is wholly inaccurate. The location of where the limo bus was parked in irrelevant. The party guests should not have been put in a position to have to search for the limo bus.
*The period of time that the driver had to wait for 1 guest (not 2) is a non-issue. It is not unreasonable to expect guests to move about the club during the time the vehicle's whereabouts were unknown. There is no indication that there was any issue with phone reception.  In fact, my daughter called me from her phone and a guest's phone several times prior to the driver being located.  The company's response that the driver had issues with phone reception is not consistent with information previously relayed to me by the company. 
* I am communicating on behalf of my daughter because she is a full time college student who is in the process of travelling extensively for interviews with prospective medical schools. I did not want this issue to be a distraction to her.
* The only calls I received that were initiated by NJ Limo Bus were on 10/17/2016. At no point prior to then did the company contact me to acknowledge the issue or  apprise me of the status of or the result of their investigation.
*I agree that my request for a partial refund was submitted as non-negotiable.  Ann Marie indicated that if I would accept the refund offered a release would have to be signed. There was absolutely no discussion of or disclosure regarding the terms of a release. Had there been a meeting of the minds on the refund amount,  a review of the te
rms of the release would have occurred, which may or may not have lead to a final resolution. Opinions shared regarding this experience are fact based. I agree that the 20% courtesy off of a future service was rejected outright because I am 100% certain I would not transact with this company again. 
*The request for the $250 refund was not "pain and suffering". The figure is based a refund of an hour's worth of rental time and additional gratuity paid for services that were not delivered. This is not a personal injury claim. It is a breach of contract matter.  
*The after hours dispatch system is currently only a voicemail system. For the reasons stated in the initial complaint, immediate enhancement of the dispatch system into a live, interactive model is a matter of consumer safety.

This complaint has been filed by the mother of a customer who contracted with our company. Our client, [redacted], an adult - a 21 year-old college student at [redacted] University, contracted with us for a group of college students to go to...

a club in the city and return to [redacted]. The event was a 21st birthday party. The client paid approximately $171 an hour for 7 hours of service totaling $1200.00. 
 
In the interest of clarity and for reference purposes, our client is [redacted], the 21 year-old. The client’s mom’s name is [redacted] and will be referenced as Mrs. [redacted]. 
 
When we receive a reported issue, we take the matter seriously. As I explained to the mother of our client, we look into various aspects of the matter. We interview the driver. We interview staff. We review ride sheets, internalized GPS reporting system, the contract, among other information. This process can take anywhere from a day to several days from when the issue is reported to collect the information. We do our best to gather the information promptly but we also need to be thorough. 
 
In this instance, Mrs. [redacted] reports that the beginning of the ride went well. She then reports that her daughter had difficulty getting in contact with the driver while their party in the club. The driver was parked down the street from the venue. There seemed to be a period of 15-20 minutes in question where the driver could not be reached. Mrs. [redacted] suggests that the delay was longer. 
 
When the driver was contacted, the driver pulled the bus up to the venue but the client and her guests were not ready to leave. They could not locate or reach via phone 2 of the guests in their party. Perhaps the issue was related to phone reception in the area (as our driver’s issue reportedly was). 
 
Services were rendered in their entirety (the full 7 hours were rendered). The 15-20 minute delay did not affect the client’s itinerary as they were not ready to depart as demonstrated by the 40 minute wait when our driver pulled up the venue. 
 
The client, [redacted], with whom we contracted never contacted us. It is our general policy to speak directly with the individual with whom we contracted with. In an effort to resolve the matter, I spoke with the client’s mom who called us. 
 
When the client’s mom reported this matter, I explained that I needed to look into the matter. On 10.17.16 CONTRARY TO WHAT THE REPORTED COMPLAINT STATES, I called Mrs. [redacted]. 
 
Although we do not believe a refund of any amount to be warranted, in an effort to satisfy the matter immediately, I offered the client (through Mrs. [redacted]) a refund for the one hour of service with the stipulation that the client sign a release indicating that this was a full and final settlement to the matter and terms addressing confidentiality (as Mrs. [redacted] alluded to disparaging our company’s reputation). I also offered a 20% courtesy off of a future service. She outright refused these options adding that if she did not receive a refund of $250 and “not a penny less” that she would take other action alluding to negative reviews. She writes in her email “Since the issues are of no importance to you, I will share my experience in an open forum where they can be useful to others.”  
 
In asking how she arrived at the $250 amount, she mentioned that it was for her “pain and suffering” as a mom for being awoken that night by her daughter’s calls.  Even though I am a mother of four myself, I remain confused by this statement and I also mentioned the terms and conditions of our contract prohibit against allocations for pain and suffering. 
 
In Mrs. [redacted] complaint, she also references our dispatch. Regarding our dispatch system, we do have a 24 hour dispatch where messages are received through a relay, messaging system (as opposed to a live operator). We are currently reviewing the system in place and making an update to our system which will be effective on or before January of 2017 which may involve a live operator available to clients. 
 
The service was provided as contracted for. The full seven hours of service was provided. We offered a partial refund in good faith and the client adamantly and repeatedly rejected this offer. We are no longer offering this good faith gesture. The refund was rejected by the client repeatedly. We do NOT believe a refund to be warranted. 
 
As a company we take responsibility when we err. In attempting to resolve issues that arise, it is our goal to resolve matters amicably and promptly. We look for a resolution that is fair to all parties and tend to favor the client in our proposed resolutions. 
 
We, however, cannot meet client’s demands for certain dollar amounts in refunds to avoid the threat of harmful reviews or actions. We have to assess each case based on merit alone. 
 
It is our goal to deliver outstanding service. There is not a company in any service industry that, from time to time, that escapes having an issue arise. When an issue occurs, we assess the matter to see if further action should be taken. Sometimes an apology is due. Sometimes a credit off of a future ride is an appropriate gesture. Sometimes a partial refund or full refund is warranted. 
 
Certainly not every issue that arises requires a refund. Each case needs to be thoroughly looked at in terms of what was promised or contracted for, both the client’s account of what occurred and the facts available, the impact (if any) that the issue had on the ride, amongst other information.  
 
We regret that we did not meet the clients expectations, as we always wish to surpass them. We also regret that she refused the initial $170 refund and a credit towards a future service. We respect that this was her decision, however. Again, we do not believe a refund to be necessary.  
 
As an aside, we find it misleading and a gross exaggeration for the client to suggest that we put anyone in harm’s way by our actions. Safety remains a foremost priority in our daily operations. 
 
Should further information be needed please advise.

Review: This business had charged our credit card in full for the entire contracted price. We have not signed a contract and therefore are not liable for any of the T&Cs.

We requested multiple times by fax email and telephone call that our funds be returned to us.

This company has replied to none of our requests.Desired Settlement: A full refund of the funds billed to our Visa.

Business

Response:

Dear Revdex.com,

On September 29, 2013, [redacted] (aka [redacted], herein referred to as Ms. [redacted]) contracted with our company for luxury transportation services for 3 hours for wedding services in NYC. She was quoted a price of $800. At that time, she was advised of four things: 1) the payment would be processed immediately, 2) deposits are non-refundable and final, 3) our office staff would provide her with a contract and receipt in the next day or two (as [redacted] explained the office had been extremely busy lately), and 4) the office would also be providing her with itinerary forms to complete within 10 days of her scheduled date of service.

Two days later, on October 1, 2013, the client emailed our office. In this email she even acknowledges, in her own words, that she agreed to pay for these services. (Email is attached for reference) As she writes, "I paid via Credit Card (VISA) and I am awaiting confirmation of the payment". Our office emailed Ms. [redacted] a copy of the contract.

Two days passed without communication. On October 3, 2013, the client faxed a request to cancel services citing a 60 day cancellation policy. Our client does not have a 60 day cancellation policy. Our contract terms (attached) note that all payments are due at least 60 days prior but it also notes that all deposits are non-refundable. We are willing and able to complete the ride, as mutually agreed upon.

We are not in the business of misleading our clients. In fact, we have taken many steps to minimize miscommunication and to make certain that our booking and payment process is as transparent as possible. Our goal is to avoid these types of issues from evolving. The client was advised of our policy on deposits and refunds more than once in multiple phone calls (discussing pricing and booking) and at the time of booking. The client acknowledges that she made a payment in her own email to our office. The client was booked in our system for several days prior to cancellation.

The client then contacted the office (via phone and email) stating that a full refund should be immediately processed. Additionally, the client noted that "as far as we are concerned, our card should not have been charged prior to receipt of the signed contract by your company." This statement fully negates her own email of October 1st that confirms she agreed to the full payment.

In the client's conversation she remarked that she would be pursuing the matter via her credit card company. When this is the case, it is our protocol to await correspondence from the credit card company and process the matter through that channel of the client's choosing. It has been our experience that streamlining the process is simpler for all parties involved.

With regard to the issue in dispute, did the client return the signed written contract? No. Did the client agree to the reservation, payment, and refund policy? Absolutely. There was nothing deceptive in this process. For the client to now convey that this booking process was done in a manner that they were uninformed or unaware of is untrue. The client willingly entered into this agreement knowing the terms of this agreement (with respect to cancellation).

If Ms. [redacted] is pursuing this matter through the credit card (VISA) as she mentioned, we will certainly address the matter through their process, and comply with their determination. We remain ready and able to provide services. If it is decided according to the letter of the law that a full refund is due because the client didn't return a signed contract, we will certainly comply with this decision. If it is decided, based upon the client's own email confirming her payment (and in the spirit of law), that she should be refunded, we will comply. We hope for fairness to all parties. We also remain puzzled and disappointed in the client's decision to suddenly cancel services.

Consumer

Response:

I am rejecting this response because:

I hereby reject NJ Limo Bus’ (herein referred to as Company) response to Complaint ID [redacted]

1) I was NOT advised that the credit card would be charged immediately; I was advised that the Company was a member of the Revdex.com and as such the Credit Card information would be secure and held until a formal agreement (Contract) was executed. I advised that I fully intended to have the Contract sent to me for review and to have an executed copy in place BEFORE any charges were to be made to the Credit Card. The request for the Contract was NOT consent to charge the Credit Card in advance of the Contract being forwarded or executed. Unfortunately the Company decided to charge the Credit Card before it issued a proposed Contract for review. As the charge was prematurely processed I immediately requested a Contract for review to substantiate the charge.

2) I was NOT advised about any deposits or any such terms associated with deposits until after the Credit Card was charged. I first became aware of Company’s deposit terms when I received a copy of its proposed Contract. Company’s deposit terms are only one of many reasons why no agreement was ever made.

3) Once the Contract was submitted by Company, I immediately reviewed the Terms and Conditions and found several articles that, in my opinion, seemed unfair. Due to the Terms and Conditions included in the proposed Contract I decided that I was not going to agree to the proposed agreement. It was then I initiated efforts to recover the charge that was made on the Credit Card. As noted by the Company efforts to credit the charge were made by emails, fax and phone calls. Each of these efforts were unacknowledged by Company.

I am of the opinion that the Company’s current business practices are deceptive, in the sense that it advertises as an accredited Revdex.com business, to gain prospective “Client” payment information then proceed to charge the Credit Card and deem it a “deposit”.

I strictly disagree with Company’s account of the events that initiated this complaint. In fact after reading Company’s account of events I can confidently and honestly state that its statement of events is entirely false. For the record the following is the sequence of events that actually took place.

My initial inquiry regarding a Rolls Royce took place September 29th, 2013, where Company ensured me that it would take my payment information and keep it secured until a formal agreement was executed.

Once I found out that Company issued a charge against the Credit Card before providing terms and conditions. I issued emails and initiated numerous phone calls to acquire a copy of Company’s proposed services with terms and conditions (offer). As outlined above Company’s proposed services and terms & conditions were received on October 1st, 2013 and were deemed by me to be unacceptable. Therefore no agreed transaction between Company and I ever took place.

The pursuit to recuperate the charge began with an email on October 1st, 2013 requesting the charged be reversed (refunded). After not receiving a response from Company a second effort was taken by submitting a fax on October 3rd, 2013. Two more phone calls followed, one on October 7th, 2013 and the other on October 8th, 2013. Again I received no response from Company. Three days after our last call to the Company (October 6th), and eleven days after the un authorized Credit Card charge, this complaint was filed with the Revdex.com.

I would like to highlight Paragraph 7 of Company’s response where it admits no Contract (agreement) was ever executed. Company is welcomed to produce a recording (or further evidence) of me giving the authorization of the charge, in advance of a formal agreement (Executed Contract), understanding that no deposit or full payment would be refunded following the Credit Card being charged.

For the record I do not consider myself a “Client” of Company. The definition of “Client” is as follows: “a person or organization using the services of a lawyer or other professional person or company”. I never used the services of Company nor have I ever agreed to use the services of Company.

1.

Company is clearly tailoring the response to their advantage, making false claims, and omitting items that were sent in writing.

Shame on Company (NJ Limo Bus). Consumers beware.

Business

Response:

We have always been transparent in our dealings. We are a professional and reputable business and do not mislead clients into a contractual agreement. In over a decade of operation, we have never 1) taken a credit card deposit without the client's authorization or had a dispute of the like, and 2) not once have we ever held a reservation with a credit card (as the client suggests occurred).

Review: I paid this company $3000 to drive a party bus up to Saratoga, NY in August for a bachelor party. The ride home was an absolute nightmare. After showing up an hour late, the driver pulled the bus over on the side of I-87 in New York to use the bathroom. He defecated in it and clogged the toilet. I spoke to him about the problem and he said not to use the bathroom moving forward, offering no help to a situation he created. The toilet proceeded to overflow and spilled out into the cabin and throughout the bus. I called [redacted] the next day to tell him about our experience. He refused to call me back as I had no new business to discuss. When I finally got him on the phone almost a month after the incident and told him the story, even he was mortified. He informed me that the driver had been fired because of a different incident that had occurred following our own. He assured me that we could work out some sort of refund and that I could expect to hear from him soon. Several weeks passed and I followed up repeatedly leaving messages for him with no answer. When I finally did get him on the phone (more than 2 months after the incident) he referred me to his partner [redacted]. At first [redacted] tried to brush me off but after hearing the story she promised me a $750 refund and a discount on a future trip under the condition that I not post anything on [redacted] regarding the incident. After a few weeks, several calls and no refund, I got an office administrator on the phone who even asked for my credit card info to initiate the refund. Another week went by and still no refund. After several more calls/messages I finally got her on the phone in December and she said she needed a specific time frame for when the incident had occurred. I estimated a time frame for her (now 4 months after the incident) and was assured I would hear back in the coming days. It is January and I've heard nothing. I've made calls and have emails documenting unanswered correspondence over the last 5 monthsDesired Settlement: I would like a refund of the entire trip home which would be $1500 or half of the $3000 paid up front in July of 2013, which does not include the tip that we gave the driver on the way up. I was willing to settle for less to resolve this issue and move forward but given the dishonesty of the company, their refusal to respond to my inquiries, and the dozens of hours of time I've spent trying to find closure, I am no longer willing to settle for $750.

Review: I contacted new jersey Limobus on 01-17-16 in regards to services for 01-30-16. I was contacted an hour later by a person by the name of [redacted]. we discussed the trip that I wanted to take and I was told that he would contact me the next day to set everything up. On 01-18-16 I called [redacted] to set up the deposit for the trip. he took the deposit of $300 I never received a confirmation regarding the transaction. We made an arrangement for the remaining balance to be taken on Sunday 01-24-16. I was to call his office on 01-22-16 to authorize that payment for the 24th. On 01-21-16 I received an alert form my bank confirming that the balance was deducted from my account that day which put me in the negative. I called [redacted] to see why he told me he would call me within an hour. a hour passed and no phone call from [redacted]. I called [redacted] regarding this issue and to see why money was taken when it wasn't suppose to. [redacted] was rude and kept telling me he would take care of it but he had no time to discuss the issue. I asked to speak to someone else in the company who had time and he refused to connect me to someone else. I asked for a transaction confirmation for the refund he supposedly did but he got rude again and said he had no time to discuss this matter. I asked again to speak with someone else regarding this issue because I wanted a confirmation/transaction number of the refund. He got rude again and hung up the phone.

Business

Response:

Dear Revdex.com, I have reached out to the customer and discussed the matter at length. It is my belief that this transpired out of a series of miscommunications and we are sorry this occurred. That said, this matter ALREADY INVOLVED IN A CREDIT CARD DISPUTE/CHARGEBACK. It is my understanding that when this is the case, a Revdex.com file cannot be opened. Please advise if this is the case and if any other information is needed at this time. Best,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,