Nightout.com

Hi thereThank you for notifying us of this customer's issuePer our records, this customer did not try to contact us before the event to notify us that they did not receive a confirmation emailHad they done this, we would have happily resent them their order confirmation emailUnfortunately, our order confirmation emails sometimes end up in the customer's junk or spam foldersAdditionally, the customer did have access to their tickets in their NIGHTOUT account, as is disclosed to them after their checkoutIf they would have logged in to their account they could have easily retrieved their tickets and would have been admitted to the eventIn this case, we are simply the ticketing provider operating on behalf of our client who is the event organizer who sets the event refund policiesEach event has their own policy and it is clearly stated on the event page where the customers purchase their ticketsCustomers are required to accept our terms of conditions before creating a NIGHTOUT account which includes all the terms and conditions of the sale, which state: "Before purchasing tickets, carefully review your event and ticket type choicesRefund and exchange policies are generally set forth by the event Organizers who generally prohibit NIGHTOUT, Incfrom issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed."We are more than happy to make this right with the customer by refunding them for their purchase amountHowever, the disputed credit card transaction is still being reviewed by the bank so we are unable to process a refund at this timeOnce the dispute case has been closed, we will happily refund the customer if the bank rules in our favorIf the bank rules in the customer's favor, they will have already received their funds back so no refund will be necessaryPlease let us know if it's best to communicate this with the customer or if you at the Revdex.com typically do this when complaints ariseAlso, let us know if there's anything else that is required on our endThank you again for bringing this to our attention,NIGHTOUT

[redacted] 8:AM to me Hi [redacted] My husband reached out to the mechanic and I expect them to come to a resolutionThanks and my apologies for any inconvenience

Hi thereThank you for notifying us of this customer's issuePer our records, this customer did not try to contact us before the event to notify us that they did not
receive a confirmation emailHad they done this, we would have happily resent them their order confirmation emailUnfortunately, our order confirmation emails sometimes end up in the customer's junk or spam folders.
Additionally, the customer did have access to their tickets in their NIGHTOUT account, as is disclosed to them after their checkoutIf they would have logged in to their account they could have easily retrieved their tickets and would have been admitted to the eventIn this case, we are simply the ticketing provider operating on behalf of our client who is the event organizer who sets the event refund policiesEach event has their own policy and it is clearly stated on the event page where the customers purchase their ticketsCustomers are required to accept our terms of conditions before creating a NIGHTOUT account which includes all the terms and conditions of the sale, which state: "Before purchasing tickets, carefully review your event and ticket type choicesRefund and exchange policies are generally set forth by the event Organizers who generally prohibit NIGHTOUT, Incfrom issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed."
We are more than happy to make this right with the customer by refunding them for their purchase amountHowever, the disputed credit card transaction is still being reviewed by the bank so we are unable to process a refund at this timeOnce the dispute case has been closed, we will happily refund the customer if the bank rules in our favorIf the bank rules in the customer's favor, they will have already received their funds back so no refund will be necessary.
Please let us know if it's best to communicate this with the customer or if you at the Revdex.com typically do this when complaints ariseAlso, let us know if there's anything else that is required on our endThank you again for bringing this to our attention,
NIGHTOUT

We have spoken to A*** and refunded her credit card for the fraudulent purchaseShe was calling us outside business hours and we returned her call as soon as we got in to the office the next business dayPlease let us know if we can provide you with any additional information!

We have spoken to A*** and refunded her credit card for the fraudulent purchaseShe was calling us outside business hours and we returned her call as soon as we got in to the office the next business day.Please let us know if we can provide you with any additional information!

[redacted]8:32 AM to me Hi [redacted]. My husband reached out to the mechanic and I expect them to come to a resolution. Thanks and my apologies for any inconvenience.

NIGHTOUT is the ticketing platform and we are not involved with the organization/planning of events and are not authorized to provide refunds without first receiving approval from the event organizer. We strive to work with event organizers that put on satisfying and enjoyable events and are sorry...

to hear the customer was unsatisfied with her experience. When the customer contacted us for a refund, we referred her to the event organizer as is our normal policy.Once we received notification of the complaint, we reached out to the event organizer who authorized us to refund the customer. We have fully refunded her for her order as she has requested. Refunds usually take about 5-10 business days to post to the customers credit card statements so she should see the refund then.

NIGHTOUT is the ticketing platform and we are not involved with the organization/planning of events and are not authorized to provide refunds without first receiving approval from the event organizer. We strive to work with event organizers that put on satisfying and enjoyable events and are...

sorry to hear the customer was unsatisfied with her experience. When the customer contacted us for a refund, we referred her to the event organizer as is our normal policy.
Once we received notification of the complaint, we reached out to the event organizer who authorized us to refund the customer. We have fully refunded her for her order as she has requested. Refunds usually take about 5-10 business days to post to the customers credit card statements so she should see the refund then.

Hi there. Thank you for notifying us of this customer's issue. Per our records, this customer did not try to contact us before the event to notify us that they did not receive a confirmation email. Had they done this, we would have happily resent them their order confirmation email. Unfortunately,...

our order confirmation emails sometimes end up in the customer's junk or spam folders. Additionally, the customer did have access to their tickets in their NIGHTOUT account, as is disclosed to them after their checkout. If they would have logged in to their account they could have easily retrieved their tickets and would have been admitted to the event. In this case, we are simply the ticketing provider operating on behalf of our client who is the event organizer who sets the event refund policies. Each event has their own policy and it is clearly stated on the event page where the customers purchase their tickets. Customers are required to accept our terms of conditions before creating a NIGHTOUT account which includes all the terms and conditions of the sale, which state: "Before purchasing tickets, carefully review your event and ticket type choices. Refund and exchange policies are generally set forth by the event Organizers who generally prohibit NIGHTOUT, Inc. from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed."We are more than happy to make this right with the customer by refunding them for their purchase amount. However, the disputed credit card transaction is still being reviewed by the bank so we are unable to process a refund at this time. Once the dispute case has been closed, we will happily refund the customer if the bank rules in our favor. If the bank rules in the customer's favor, they will have already received their funds back so no refund will be necessary. Please let us know if it's best to communicate this with the customer or if you at the Revdex.com typically do this when complaints arise. Also, let us know if there's anything else that is required on our end. Thank you again for bringing this to our attention,NIGHTOUT