New Rochelle Toyota

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) T dealer's statement "the rotors were cut after receiving the customer complaint" is untrueMy truck has not been near the dealership since my complaint was lodged2) Furthermore, the service manager attempted to contact me twice to my knowledge, and then only after I tried for several days to contact him (being put on hold and told that he was "unavailable), and finally complaining to somebody in sales (I was not able to get through to the dealership general management)The first time he called was on fri, sept [redacted] while I was travelingWhen I returned his call, I was put on hold for a time (I estimate 5-mins) before I hung upThe same was repeated once again - this time I identified myself, explained that I was returning the manager's call, that it was urgent and that I would not wait forever, and I timed my wait on hold (mins) before hanging up once againTo my knowledge that was the last call from Toyota I went to this dealer in the first place to get regularly scheduled service under my extended warranty planMy main issue outside of that was to get the special frame rust treatment as per the Toyota recall on that problem for the TacomaThe rotor resurfacing and pad replacement was part of an additional ~$of work proposed to me during that visitThough My truck was at the dealership for over a week, the frame treatment never happenedLast week I received an additional recall from Toyota about a dangerous leaf spring defectLooking at mine I could see that one side was literally coming apart, with one leaf sticking out laterallyThe truck is parked for safety reasons I have an appointment with a different Toyota Dealer this Tuesday (Sept **), to get the brakes examined, and both the frame and leaf spring recalls addressedI will be able to supply additional documentation after that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Left my Toyota Tacoma in to new rochelle Toyota for a frame recallWhen they got my car it was in perfect condition with no issuesI had many problems with them through a very long and draining processThey hit my hood, they did fix it but when I went to pick car up the hood was not installed properlyWhile I was there I pointed out that they had not put my lift kit back in the rear of my carWhen I told them, they told me that's the way they received the carShowed them the pictures of before and afterThey agreed they had made a mistake and would fix it only if I got them the partsI got them what they needed and they put it back the way they got itUpon leaving there shop within miles my CEL (check engine light) came onI called them right away and told them I was bringing it back again Two days later they told me I needed a evap canister to the cost of $plus taxI had already had my personal Machanic take a look and confirmed to me that this was a direct

RevDex.com:At this time, I have not been contacted by New Rochelle Toyota regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for assisting me in this recent compliant, athough it is now resolved it only corrected itself with the Help of the Revdex.com I found this vendor to have been "Less than Truthful" during my transaction and I'd like a compliant to remain on file for their actions so other customers can be on the alert if they choose to do business with them. I however will not be using their services and feel anyone who decides to do business with them will experience the same issues I didThank you.
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by New Rochelle Toyota regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The vendor is being less than truthful regarding the $500 dispute that I mentioned in my compliant, their sales person *** *** assurred me that my card would nerver be chargedTheir response was very clever and decivingThey are now calling it a deposit which is not trueI just learned that there was a credit to my card in the amount of $but there still remains a balance of $which they should have never charged to my cardPlease continue with my compliant it has not be resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I bought my car from Toyota New Rochelle in It was a Toyota solara 2006, silver, two doorRecently this past February my car's transmission was shot while I was in New JerseyI called the Toyota I bought the car from right away and was told to bring it in and they will give me for the car if it was a good condition while also reimbursing me for the tow which was $I spoke to multiple people such as the manager and sale person over the phone and in person multiple times before I paid for the tow to send the car because I wanted to be 100% sureThe moral of the story I learned is to never believe anyone's word of mouth and get things written on paper with signatures Bottom line, I go the car towed to Toyota New Rochelle safe and sound and when the car was being checked the body and inside of the car looked perfect but they said the car needed new tires and the most they would give me is $for the carI was very upset and refused to accept that offerThe manager w

** *** had purchased a new Toyota Sienna for his company Center Light Health SystemHe gave us a deposit on his credit card for $At the time of delivery, the company check was short for DMV registration fees, so the balance was deducted from the $dollars he gave usThe issue was
resolved once the customer (*** ***) provided us the registration fee with a company check, his money was then refunded on his personal card on 8/**/We apologize for the confusion and the inconvenience
Sincerely,
*** ***

Despite being sent a cooy of a refund receipt on May ** and despite being assured once again that my fully refundable deposit was being processed and would be in my account within three (3) business days, I have not received this money back into my account which was taken by Toyota as a down payment on April **

Have requested refund of business' "fully refundable" deposit which I gave on April **, Have appealed to bith the business abd my bank with no refund issued yet to date

Left my Toyota Tacoma in to new rochelle Toyota for a frame recallWhen they got my car it was in perfect condition with no issuesI had many problems with them through a very long and draining processThey hit my hood, they did fix it but when I went to pick car up the hood was not installed properlyWhile I was there I pointed out that they had not put my lift kit back in the rear of my carWhen I told them, they told me that's the way they received the carShowed them the pictures of before and afterThey agreed they had made a mistake and would fix it only if I got them the partsI got them what they needed and they put it back the way they got itUpon leaving there shop within miles my CEL (check engine light) came onI called them right away and told them I was bringing it back again
Two days later they told me I needed a evap canister to the cost of $plus taxI had already had my personal Machanic take a look and confirmed to me that this was a direct

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 1) T dealer's statement "the rotors were cut after receiving the customer complaint" is untrue. My truck has not been near the dealership since my complaint was lodged. 2) Furthermore, the service manager attempted to contact me twice to my knowledge, and then only after I tried for several days to contact him (being put on hold and told that he was "unavailable), and finally complaining to somebody in sales (I was not able to get through to the dealership general management). The first time he called was on fri, sept * while I was traveling. When I returned his call, I was put on hold for a time (I estimate 5-6 mins) before I hung up. The same was repeated once again - this time I identified myself, explained that I was returning the manager's call, that it was urgent and that I would not wait forever, and I timed my wait on hold (4 mins) before hanging up once again. To my knowledge that was the last call from Toyota.  I went to this dealer in the first place to get regularly scheduled service under my extended warranty plan. My main issue outside of that was to get the special frame rust treatment as per the Toyota recall on that problem for the 2008 Tacoma. The rotor resurfacing and pad replacement was part of an additional ~$900 of work proposed to me during that visit. Though My truck was at the dealership for over a week, the frame treatment never happened. Last week I received an additional recall from Toyota about a dangerous leaf spring defect. Looking at mine I could see that one side was literally coming apart, with one leaf sticking out laterally. The truck is parked for safety reasons.  I have an appointment with a different Toyota Dealer this Tuesday (Sept **), to get the brakes examined, and both the frame and leaf spring recalls addressed. I will be able to supply additional documentation after that.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded as follows:
Attached are the copies of two credit card receipts that shows New Rochelle Toyota refunded a total of $500 dollars to [redacted].The reason being is that, at the time of new car delivery, the DMV registration fees were not included in the check that was made out to New Rochelle Toyota by [redacted]'s company, thus the balance was held back until he provided us with the remainder of the balance in a company check. Then, We proceeded to refund the remainder of his $500 dollars.
 
Yours Sincerely,
[redacted]
 
P.S.  Attached are the copies of the reciepts

Revdex.com:At this time, I have not been contacted by New Rochelle Toyota regarding complaint ID [redacted].Sincerely,[redacted]

We apologize to [redacted] for the delay of his cargo cover due to back order from the factory, His cargo cover was drop off to his house at  8-*-2014 in the evening.

Review: Finance charges are more than suppose to be chargedDesired Settlement: refund

Review: In mid July of 2014, I was purchasing a vehicle from this dealership. The salesman [redacted] had asked me for my credit card in order to hold the vehicle I wanted to purchase. I told him that this would be a cash transaction and I was not confortable giving him my credit. [redacted] assurred me that it would never be charged but only a means to hold the vehcile during the purchase. I belueved him and gave him my Mastercard. When I picked the vehcile on July [redacted] 2014 I learned that in fact my card was charged in the amount of $500.00 which I nerver authorized. At the time I complianed to the director of financing, [redacted] who could explain why this happened. From that time on this dealership has refused to reverse the $500.00 charge. I found the salesman [redacted] to be dishonest when he assurred me this would not happen.Desired Settlement: Refund Credit of $500.00 back to my Mastercard

Business

Response:

[redacted] had purchased a new Toyota Sienna for his company Center Light Health System. He gave us a deposit on his credit card for $500. At the time of delivery, the company check was short for DMV registration fees, so the balance was deducted from the $500 dollars he gave us. The issue was resolved once the customer ([redacted]) provided us the registration fee with a company check, his money was then refunded on his personal card on 8/**/2014. We apologize for the confusion and the inconvenience.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The vendor is being less than truthful regarding the $500 dispute that I mentioned in my compliant, their sales person [redacted] assurred me that my card would nerver be charged. Their response was very clever and deciving. They are now calling it a deposit which is not true. I just learned that there was a credit to my card in the amount of $264.00 but there still remains a balance of $236.00 which they should have never charged to my card. Please continue with my compliant it has not be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded as follows:

Attached are the copies of two credit card receipts that shows New Rochelle Toyota refunded a total of $500 dollars to [redacted].The reason being is that, at the time of new car delivery, the DMV registration fees were not included in the check that was made out to New Rochelle Toyota by [redacted]'s company, thus the balance was held back until he provided us with the remainder of the balance in a company check. Then, We proceeded to refund the remainder of his $500 dollars.

Yours Sincerely,

P.S. Attached are the copies of the reciepts

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for assisting me in this recent compliant, athough it is now resolved it only corrected itself with the Help of the Revdex.com I found this vendor to have been "Less than Truthful" during my transaction and I'd like a compliant to remain on file for their actions so other customers can be on the alert if they choose to do business with them. I however will not be using their services and feel anyone who decides to do business with them will experience the same issues I did. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased my 2008 Toyota Tacoma as a used car from Wapinger Falls Toyota, with a premium extended warranty plan. Since I live near New Rochelle Toyota (hereafter NRT) I decided to get the car serviced there. It has been there twice, the first time was basically fine (routine covered maintenance). The service rep ([redacted] was excellent. The next time I went in (tues, Aug **, 2015). I left the truck for routine covered service (oil change, etc), for replacement of a defective u-joint (covered), and for a frame treatment that was mandated by Toyota USA to treat a widely publicized alloy defect that left the frame subject to serious corrosion and failure; this was also covered. I was was later informed by phone that the front disk brakes needed to be resurfaced and have new pads installed (~$350) and that I should have preventative maintenance on the cooling system for $450. To my regret I agreed. My service rep (Jimmy) told me that the frame treatment had to be done at another dealer and it would take several days possibly a week. I was supposed to get a call updating me on monday Aug **. No call that day, No call on tues, sept *. I called on wed Sept * to find out that everything was done, except that there was a technical problem with the treatment equipment, so that had not been done. I said I would come get the truck later that day. When I arrived, there was nobody in the service dept except the cashier. She got my payment of ~$910 and sent somebody to get the truck. It turned out that the battery was dead (probably because somebody left the door open or the like). After awhile a guy jumped the battery and got it started. While I was waiting from him I looked at the front rotors and saw that they had not been re-surfaced. I asked the guy there about that, and he said that he did not know what it was supposed to look like. I went to another mechanic near my home the next morning Thurs, Sept *, and confirmed that there was scoring and corrosion covering the rotor surface, which means that proper resurfacing had NOT been done; I could not at the time determine if the pads had been replaced. I took pictures to document the condition of the rotors, and played phone tag with the service people at NRT all day long, spending most of my time on hold. Never spoke to a service manager. I finally called and spoke to dealership management and lodged my complaint. I told them I would be traveling from Fri, sept * until today Tues Sept *. I got a call while flying on friday am, and returned it when I landed. Again, I was put on hold. I hung up after 5 mins. This am (Sept *) I called [redacted] and asked them to hold the payment on the bill to NRT, and described the complaint to them. I called NRT again and spoke to a sales manager ([redacted]). I sent him an email of the photo of the rotor. He said he would look into it. I got a call from the service manager again later when I was in a meeting, I have returned the call, and am working on this complaint while on hold listening to the promises of outstanding service. I hung up once again after waiting in vain. I plan to call and leave a message for the president of the dealership. I do not plan to have anything to do with NRT until I hear from him/her.Desired Settlement: New Rochelle Toyota (NRT) has already caused me a great deal of aggravation and wasted several hours of my time. Counting time on the phone and at the dealership, I calculate about 4 hr. After subtracting this expense, I will gladly pay the remainder of the bill, provided that they can complete the job on the brakes that they claim to have already done that they can demonstrate to me that is is done properly, and that they can do so without wasting ANY more of my time.

Business

Response:

Upon review , the rotors were cut after receiving the customer complaint. [redacted] who is out service director attempted to contact [redacted] numerous times. [redacted] has never returned New Rochelle Toyotas phone calls.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 1) T dealer's statement "the rotors were cut after receiving the customer complaint" is untrue. My truck has not been near the dealership since my complaint was lodged. 2) Furthermore, the service manager attempted to contact me twice to my knowledge, and then only after I tried for several days to contact him (being put on hold and told that he was "unavailable), and finally complaining to somebody in sales (I was not able to get through to the dealership general management). The first time he called was on fri, sept * while I was traveling. When I returned his call, I was put on hold for a time (I estimate 5-6 mins) before I hung up. The same was repeated once again - this time I identified myself, explained that I was returning the manager's call, that it was urgent and that I would not wait forever, and I timed my wait on hold (4 mins) before hanging up once again. To my knowledge that was the last call from Toyota. I went to this dealer in the first place to get regularly scheduled service under my extended warranty plan. My main issue outside of that was to get the special frame rust treatment as per the Toyota recall on that problem for the 2008 Tacoma. The rotor resurfacing and pad replacement was part of an additional ~$900 of work proposed to me during that visit. Though My truck was at the dealership for over a week, the frame treatment never happened. Last week I received an additional recall from Toyota about a dangerous leaf spring defect. Looking at mine I could see that one side was literally coming apart, with one leaf sticking out laterally. The truck is parked for safety reasons. I have an appointment with a different Toyota Dealer this Tuesday (Sept **), to get the brakes examined, and both the frame and leaf spring recalls addressed. I will be able to supply additional documentation after that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our service director has called him three times to talk to him and has not gotten a response from [redacted]

Review: Lease return in 07/14 and I was promised that if I leased another car, New Rochelle Toyota would be responsibe and pay for the over mieage on the returned vehicle which was it in writing on the new lease. Needless to say, New Rochelle Toyota did not honor their commitment and subsequently [redacted] put my account in collections. I went back to the dealer and spoke to both the salesman [redacted] and manager [redacted] both assured me that the error would be corrected. However after several months and I numerous calls from collection the problem still not resolved. Today we had a 3 way call with the person at [redacted] and [redacted] from new Rochelle Toyota. He promised to send her a copy of the check by 5 pm and he didn't. They are very manipulative, they made me take several trips to their dealership in new Rochelle with the promise of fixing the problem. They are ruining my credit, they are been dishonest and very unprofessional. Please I need help in regards to this. They also refuse to right in my contract that they gave me 3 years of Toyota care instead of two. I have a witness that was present with me. Thx so much! At this point I have lost all my faith in this dealer, I want to return their vehicle since they are not honoring the contract. ThxDesired Settlement: Return the vehicle to them

Consumer

Response:

At this time, I have not been contacted by New Rochelle Toyota regarding complaint ID [redacted].Sincerely,[redacted]

Review: On September **,2013 I took my Camry in for inspection and scheduled maintenance. I was told by [redacted] that my cabin filter/engine air filter were dirty and should be replaced. He stated this was not covered under the 2 year maintenance agreement. I okayed the work. Upon reading my owners manual I see that the cabin filter would be cleaned at 15,000 miles at no charge and replaced at 60,000. My car had 12,337 miles on Sept.**,2013. My oil change is not due til 20,000 miles. I called Toyota's 800 customer service line and was given a case number [redacted] on Sept. **. I called again on **/**/[redacted]. No response from the dealer.I feel I was misled by Mr. [redacted] and these parts did not need replacement.Desired Settlement: I would like my $**4.00 refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,