Initial Business Response / [redacted] (1000, 5, 2016/10/18) */ We sent our Senior Estimator to review the damaged areaNone of our chemicals that we use would create a discoloring of the carpetWe refunded to the customer the cost of the carpet cleaningWe do not feed we were responsible for the bleached out spot on the carpet Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because the spot was not their beforeI do not know what they usedThere were other bottles on the premises because they cleaned the tile and the grout, so as far as I know the guy could have used one of them accidentallyThe spot was not there before, and now it is very noticeableWe will email pictures
Initial Business Response / [redacted] (1000, 5, 2016/10/18) */ We sent our Senior Estimator to review the damaged areaNone of our chemicals that we use would create a discoloring of the carpetWe refunded to the customer the cost of the carpet cleaningWe do not feed we were responsible for the bleached out spot on the carpet Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because the spot was not their beforeI do not know what they usedThere were other bottles on the premises because they cleaned the tile and the grout, so as far as I know the guy could have used one of them accidentallyThe spot was not there before, and now it is very noticeableWe will email pictures