Very unprofessional and unethical. Aside from not being able to clean my floor as they had guaranteed, the re-grouting lasted one week. When I called the company to address the loss of the grout, I was told that I had been advised that the re-grouting will not last and that I was a complainer. I paid $2850 (initially $3150 but a discount of $300 since they were not able to clean the floor) for cleaning and re-grouting 1200 square feet of porcelaine floor.
Very unprofessional and unethical. Aside from not being able to clean my floor as they had guaranteed, the re-grouting lasted one week. When I called the company to address the loss of the grout, I was told that I had been advised that the re-grouting will not last and that I was a complainer. I paid $2850 (initially $3150 but a discount of $300 since they were not able to clean the floor) for cleaning and re-grouting 1200 square feet of porcelaine floor.