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As long as any and all charges related to all work and service done from 11/25/- 12/9/will be credited I will accept this offerthank you Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response and the business crediting the account my complaint will be closed as resolved Regards, [redacted]

This customer has been a long-standing, loyal Fawcett Energy automatic delivery customer. We are very sorry that she ran out of oil. The automatic delivery system is not based on a perfect science and it will vary based on a customers usage in any given year. We always ask our automatic customers to... let us know as soon as possible if they think they are using more oil or if the tank gets below 1/4. Between the winter storm, the cold snap where customers were burning considerably more fuel than their history would dictate, and the holiday season, some automatic customers found themselves very low, or out of oil before we could get to them. She ran out of fuel sometime in the night and awoke at 4am to a cold house. We were there by 10am to fill her tank and prime her burner, but we wish we were able to get an oil truck to this customer's house even sooner. As one of our automatic customers, we would never charge her a service fee, despite the after-hours call out. Our apologies to this particular customer and we appreciate her loyal business. We have put a $50 credit on her account for the inconvenience. Please call [redacted] on her direct line at [redacted] if you would like to discuss in more detail.

Our service manager [redacted] reviewed the service calls on Mr. [redacted]'s account.  When diagnosing a service issues it does sometimes take a couple of calls. We have been in Business since 1894 and do not take advantage of the elderly or any other customers. Since we did not resolve...

the problem with the heating system we have issued a credit to the customers account for any charges for the service calls.Sincerely,[redacted]Office Manager

This customer received his first oil delivery from us in May of 2017 (details attached). Despite several phone calls, letters and a certified letter stating we were filing in small claims court, he refused to pay his bill until he needed a new oil delivery on December 1,2017 (details attached)....

Our company credit terms are 15 days, with finance charges commencing after thirty days. He was told his next oil delivery would need to be credit card pre-approved due to his current credit standing. Customer received, and used, his 196 gallons of heating oil. We're very sorry this customer feels we are being unreasonable in expecting to be paid for goods and services within a legitimate time frame. He has received his delivery, used the oil and still expects to be compensated for not paying his bill for six months. No refund will be forthcoming.

As long as any and all charges related to all work and service done from 11/25/2016 - 12/9/2016 will be credited  .  I will accept this offer. thank you 
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response and the business  crediting the account  my complaint will be closed as resolved. 
Regards,
[redacted]

This customer has been a long-standing, loyal Fawcett Energy automatic delivery customer. We are very sorry that she ran out of oil. The automatic delivery system is not based on a perfect science and it will vary based on a customers usage in any given year. We always ask our automatic customers to...

let us know as soon as possible if they think they are using more oil or if the tank gets below 1/4. Between the winter storm, the cold snap where customers were burning considerably more fuel than their history would dictate, and the holiday season, some automatic customers found themselves very low, or out of oil before we could get to them. She ran out of fuel sometime in the night and awoke at 4am to a cold house. We were there by 10am to fill her tank and prime her burner, but we wish we were able to get an oil truck to this customer's house even sooner. As one of our automatic customers, we would never charge her a service fee, despite the after-hours call out. Our apologies to this particular customer and we appreciate her loyal business. We have put a $50 credit on her account for the inconvenience. Please call [redacted] on her direct line at [redacted] if you would like to discuss in more detail.