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Reviews N.E.W. Customer Services Companies

N.E.W. Customer Services Companies Reviews (317)

February 28,
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*** ***
*** ** *** *** ***
*** ***, ** ***
Case # ***
***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
According to your complaint filed with the Revdex.com, you purchased a wireless phone from a *** store located in your home townYou purchased a two year Product Care Plan which provides coverage for most perils except lost or stolenThe screen of the wireless phone was damaged and the phone became inoperableYou submitted a claim with N.E.Wand were advised you would receive within a week a prepaid return shipping envelope to send the damage phone to N.E.W. You then waited between two and three weeks without receiving the expected envelopeYou contacted N.E.Wand spoke to several representatives who would not provide you with an update on the status of your claimYou went on line for information regarding your claim and discovered it had been deniedYou were advised to leave a voicemail and that someone would return your callThree weeks passed without anyone attempting to contact youYou were advised that N.E.Wselected your claim for a random review and that you would be required to produce a receiptYou went to the *** location where you purchased the wireless phone to inquire if they could provide you with a copy of the receiptAfter spending almost three hours at *** you received no helpAfter repeated attempts to contact N.E.Wvia e-mail and phone you have had no resolution and feel that you are being ignored
The desired resolution listed in your complaint is to get a new wireless phone via a refund, gift card, or any other means possible.
A review of your service history for the replacement plan you purchased has been completedThe research revealed a request to reimburse via e-gift card the purchase price you paid for the wireless phone was submitted December 23, A shipping label for you to return the damaged wireless phone to N.E.Wwas mailed the same dayOn January 8, N.E.Wreceived a notice that the shipping label was being returned as undeliverable
I spoke with your wife *** *** and advised her we would complete the claim upon receiving the damaged wireless phone at N.E.W. A prepaid shipping label has been sent to the e-mail address ***We would be happy to mail a label to you if you preferOnce N.E.Whas received the damaged wireless phone a request to issue the reimbursement e-gift card will be submitted
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
*** ***
Compliance Coordinator
***
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

February 21, 2014

class="MsoNormal">
[redacted]
Complaint ID#[redacted]
Dear **. [redacted],
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file number. I would like to offer my apology that your experience with N.E.W. did not meet your expectations.
 
N.E.W. Customer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider.  N.E.W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.
N.E.W. strives to provide world class customer service.  Each call or letter that comes into N.E.W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
According to your complaint filed with the Revdex.com, you stated the following:
when your [redacted] MP3 player failed within the extended warranty period you went to the product care website to request service. When you entered your information the site denied you service (your claim was denied). This was due to the 1 year warranty period expiring. You believe that the warranty still had an additional 3 months left. Numerous contacts were made by you to determine why the warranty had expired early. [redacted] and N.E.W. never responded to your questions. You state in your complaint that you feel like the lack of response was an attempt to get-out of providing service to you.
The desired resolution listed in your complaint is to receive a refund of the purchase price you paid for the [redacted] MP3 player under the plan you purchased for the MP3 player.
A review of your service history for the replacement plan you purchased has been completed. The research revealed a reimbursement for you MP3 player provided to you on February 4, 2014. A representative from [redacted] Product Care emailed you on February 13, 2014 to verify you had received the reimbursement for you MP3 player. The representative noted receiving your response via email on February 14, 2014 in your service request. The response from you was that the reimbursement was received. 
I hope this response provides you with the necessary information to close out this complaint filed against N.E.W. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####.
Regards,
[redacted], Senior Compliance Coordinator
[redacted]      
voice ###-###-#### fax ###-###-####
Asurion I 648 Grassmere Park, Nashville, TN 37211
www.asurion.com I Twitter I Facebook

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I don't just "believe" the warranty had an additional 3 months, it did, was stated in the warranty card I purchased additionally and confirmed by your service representative when they finally replied, it is one year from the end of the manufacturer's labor warranty, that warranty is 3 months therefore the warranty I purchased from you is 1 year and 3 months from purchase date. I do not appreciate your attempt to suggest I was ignorant in your response, I also do not appreciate that you did not reply in the first attempts to discuss this, then only acting in anyway to resolve your error or to provide any respect in service then until after I contacted the Revdex.com. That service is how you should be without the need to have to endure a lengthy time of resistance to then need to file a complaint here.

Hello,The business sent the compensation desired, I just needed to say something so I rejected the response to say. I consider the complaint resolved and wish to close it, the Complaint ID [redacted].

Review: REASON I AM FILING A COMPLAINT WAS BASED ON SEVERAL ISSUES NOW WITH [redacted] AND THE COMPANY THEY WORK WITH [redacted] .

Last year on February 25th I purchased a camera the seller sold me a warranty stating if anything happens to my camera it will be fixed or replaced. Now Last Month Around February 20th I was trying to get my camera fix and I kept be direct to the manufacture because it is still under manufacture warranty and had to wait for until it expired. So, I called again and spoke with [redacted] through chat. She mentioned to me that I no longer qualify for the warranthy through [redacted] because It has expired, and had to deal with the [redacted] now. She also said because the reason [redacted] was not able to fix my item was because I purchased an item that only cover accidental damage. I was under the impression when I first the camera the warranty would cover everything! from what I was told and sold for. I have now a broken camera and disappointing customer who will most likely not by anything from [redacted] again! I 've been trying to get my camera fix nothing from their end is being done. No one care or seems to even try to help me with this. I use to work for retail I know [redacted] use to send your product out to the company for the first year the product was covered and then after the company takes care of it. [redacted] replaces or send its out as well. [redacted] gives me the run around. I want my camera fix.Desired Settlement: I want my camera fix or refund the whole thing I paid for it because i've only have use my camera twice since I have bought. still literally in the box.

Business

Response:

March 25, 2013

Review: I purchased a [redacted] Tablet online at [redacted].com on September 17,2013. I, also, purchased a 2 year replacement insurance plan from [redacted] through asurion. My tablet stopped working after 1 year so I contacted asurion and filed a claim. That was on the 16th day of October. They sent me an email and said my claim had been approved on October 16,2014 and that I would receive an egift card in my email for the amount of the tablet. So I waited. Well it never came. So I have made 3 phone calls to them and they said they have sent it 3 times. Well today is October 29, 2014 and I still don't have it. I talked with them again today. I'm still waiting.

Product_Or_Service: [redacted] 7" tablet with 8GB Memory

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a check sent to me overnight for full replacement cost of the tablet.

Business

Response:

November 10, 2014

Review: [redacted] Service Plan - Powered by Asurion Insurance will not pay for TV even though this was not a damage caused by anyone.

Hello, in 2011 I purchased a 42inch [redacted] TV from [redacted] that cost with warranty over $700. Well, this TV lost picture all of a sudden in January 2013 so I filed a claim and after 2weeks they sent me a 42inch [redacted] which I received on 1/25/2013. As soon I connected it, I realized this was a cheap TV with horrible picture quality (this tv cost a little over $400 - BIG DIFFERENCE). I immediately returned it to [redacted] (same day) and swapped it for a 50inch [redacted] TV and paid the difference in price because they did not have the [redacted] and this was the closest I could get.

Well fast forward, April 2014 I was home alone with my 2yr old daughter (I work from home) and all of a sudden a loud sound and TV went out and I could not see anything but a cracked like thing on the inside. I was terrified because my daughter kept screaming. I immediately called Asurion and told them what had happened and a claim was filed. Two days later, a technician called and I emailed pictures of the tv and was very honest from the start. I received an email later that evening stating that the damage isn't covered under the warranty (mind you, this first technician NEVER came out.

I called again and another technician was assigned to come to my house on 4/24 but he ended up coming on 4/17 around 5pm. This spent maybe 5mins to look at the tv and then told me to call my insurance company. I received another call on 4/23 stating that my claim is denied because it looks like the tv was cracked. I disputed this because even if I believe it is cracked, no one had cracked it, because I was the only one home with my 2yr old daughter who is obviously not strong enough to damage a 50inch tv. I believe Asurion is just trying to get out of paying for the TV and now I'm being told basically it's my problem which is very unfair.

I have always had warranty on any expensive thing I buy and NEVER once had an issue with a claim being denied for something that was out of my control.

I feel like due to all the dissatisfaction I have encountered from the previous claim, Asurion should be able to either fix or replace my TV. There are several things that we have purchased from [redacted] and had warranty on it and unfortunately this is the only company that deals with [redacted]. I need a solution ASAP.Desired Settlement: Refund or Replacement. I don't really care about the money. All I need is a working TV.

Business

Response:

May

5, 2014

Review: We bought our TV at [redacted] at [redacted] in [redacted], AZ with the warranty plan on April 12, 2012 it is a model # [redacted] Serial # [redacted]. In November 2013 the sound went out on the TV so we filed a claim to get it repaired, after days of no response we tried contacting the store and they just referred us back to the same number to file a claim and finally had something done. We were referred to custom sound and video to come look at the TV, he never came to our house to diagnose he just immediate said it was the whole board that was bad. After 2 weeks, we called for a status, supposedly the wrong part was shipped. Called back a week later, supposedly they shipped the wrong part again. So we e-mailed the warranty company and they changed us out to a different repair shop. Which is dated as December 3rd when that was filed, it is now December 23rd and STILL no shipment for the part. Although this new company did come out to diagnose the TV they said all it is, is the sound board. We are fed up with nobody doing ANYTHING. [redacted]'s claim that 149 million people enjoy their products worry free is a load of crap. This has been nothing but a headache, we have had NO TV for MONTHS and NO ACTION.Desired Settlement: Firstly, I believe "custom sound and video" should be removed from their warranty repair shops. He is rude, lazy and a liar. The actual outcome we would like is a WORKING TV. If nobody can fix it, then PLEASE let us take it back to the store and upgrade for this inconvenience.

Business

Response:

January 8, 2014

Review: I ordered a chair for my father for Christmas on Dec. 2nd. I realized after I placed the order that I inverted two of the house numbers. I called but was told that I would have to cancel the order, get a refund, and reorder (which I did on the phone with customer service. I have called, emailed and checked repeatedly. I have been charged for 2 chairs and have received nothing. Customer service has lied to me about this each and every time I have called. As of last night, I could still not get a tracking number on the second chair I have ordered.Desired Settlement: I want the orginial $199.63 refunded immediately as well as the shipping on the second. I really do not think that is 2 much to ask for consdiering the aggravation I have gone through.

Business

Response:

Hi [redacted] and Happy Holidays!

Review: N.E.W. is not honoring their warrant service. I sent in my DVR for my home surveillance system for repair in January 2014. Lifetime service was contracted by N.E.W. to perform the repair. Received the DVR in February and system was not repair, still experiencing the same problem. Contacted Lifetime service and issued a second return label. Sent DVR back in February and recited the unit in back in March, System was cleaned and wire was repaired according to Lifetime service ticket. Plugged the unity in and same problem exist after 5 minutes of running the unit.

Contacted Lifetime a 3rd time and the store which I purchased the DVR. I was told to send the DVR back to Lifetime for a 3rd time in March. Called Lifetime service this week to check the status of my repair. I was informed their waiting on N.E.W. Corp to authorize repair or see what necessary step to take to repair the unit. I was contacted by N.E.W. Corp on April 14, I was told the warranty is being voided because the tech found a "Stripped" crew and that means the unit was tampered with, therefore the warranty is voided.

It's funny how Lifetime service is the ONLY one that has worked on the DVR and all the sudden now on the 3rd attempt to repair the unit, they find a "Stripped" screw, the unit has been tampered with. This is totally unacceptable and out right bad practice for a warranty company to not repair the DVR. My security system has been down since January. I'm fortunate enough to have not had something happen where I would need the surveillance, however if something does, N.E.W Corp will be held liable.Desired Settlement: I want a new DVR or a full refund on my warrant which I purchased for my surveillance system.

Business

Response:

April 30, 2014

Case # [redacted]

**. [redacted],

On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file number. I would like to offer my apology that your experience with N.E.W. did not meet your expectations.

N.E.W. Customer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.

N.E.W. strives to provide world class customer service. Each call or letter that comes into N.E.W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.

According to your complaint filed with the Revdex.com, N.E.W. has failed to honor the extended warranty service you purchased for a DVR that is utilized with you home security system. The third attempt to repair your DVR was denied with an explanation that a technician determined the unit had been tampered with. This decision was based on a screw that appeared to be “stripped”. You denied anyone other than the service centers assigned to you by N.E.W. ever worked on your DVR.

The desired resolution listed in your complaint is to receive a replacement DVR or a refund of the extended warranty.

A review of your service history for the replacement plan you purchased has been completed. The research confirmed your most recent repair was denied due to product tampering. As we are unable to definitively confirm product tampering, a decision was made in the interest of goodwill and customer satisfaction to reimburse you the full purchase price you paid for the DVR plus sales tax. I spoke with your wife Thursday April 25, 2014 and shared this information with her. She accepted the offer of reimbursement which was submitted to our accounts payable department the same day. I apologize that your experience with N.E.W. was less than satisfactory.

I hope this response provides you with the necessary information to close out this complaint filed against N.E.W. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####.

Regards,

Compliance Coordinator

voice ###-###-#### fax ###-###-####

Asurion I 648 Grassmere Park, Nashville, TN 37211

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: We purchased a product through [redacted] along with the extended warranty. The warranty was through National Electronics Warranty (NEW). My product broke after owning it less then a year (7 months). NEW decided that they didn't want to fix or replace it and elected to refund me only a partial payment for the items. When I called to discuss, they refused to refund the cost of the 3 year warranty as well as the replacement cost of the items that were spoiled as result of the appliance failing.Desired Settlement: Refund the complete cost of the warranty as well as the spoiled product.

Business

Response:

August 8, 2013

Review: I sent my TV to them to have it repaired they sent it back to me without it being repaired at all.

It is insurance paid through [redacted] to repair or replace the TV etc if it quits working. I pay monthly and paid 50.00 when the TV is Sent off. They received the [redacted] 3D SR# [redacted] 9/9/14 Model [redacted] Serial [redacted] I received the TV today 9/17/14 The same condition it was in when I sent them the TV. The backlight does not come on it is a black screen when you turn the TV on. The [redacted] emblem doesn't come on the screen no blue screen with an input nothing. They stated on the repair part replaced-electrical main board passed all function tests reset tv to factory spec passed ac leak[redacted] test. Really all that was actually done was waste my time in good faith how am I supposed to promote a practice like this. I work for [redacted] we sell this as protection I am by no means electronically ignorant. They did absolutely nothing.Desired Settlement: The guarantee is the product is fixed within 3 business days or the 50.00 dollars is refunded. I think the TV should be replaced with a brand new 3D same make and model same brand. I don't think they know how to fix it since they think a TV works with no picture. I am so disappointed they don't seem to be reputable.

Business

Response:

October 16, 2014

Review: My son purchased an Ipod Touch 5th generation with a warranty. He dropped the ipod which cracked the screen, so we sent it in for a repair. When I called them to get the info on sending the ipod in for a repair they stated that they have a quick turnover, theyget the items repaired, and send them back very quickly. This has not been my experience. We were told that it would take no longer than five days to do most repairs and if there was an issue we would get an email stating the status of the repair. They received the ipod on March 5th, and on March 13 I still had not heard anything from them regarding the status of the repair nor did I receive an email. I call the company and spoke to customer service. CS did not know why I hadn't been contacted, but they stated they would find the problem and let me know what the status was. Later Wednesday I received a phone call stating that the ipod was unrepairable and that they would need 1-3 days to get back to me with info on whether they would replace the ipod or send us a check to purchase another one. I called them again today to ask if there had abeen a decision as the weekend was approaching. The customer service rep stated that it had just been entered into the system today March 15, and it would take 3-5 business days for them to call me to talk about our options. If I spoke with them on Wednesday about the ipod, then my 1-3 days would have started then. Now I called back two days later, and they tell me I have to wait 3-5 more days to talk to someone about this. I feel like we are starting from the beginning. I now have to wait 3-5 more days just to find out what my options are. When I bought this warranty I bought it thinking that it wouldn't be a hassle and it would get taken care of in a timely manner. I am not satisfied with how this has been handled.Desired Settlement: I would like this to be resolved ASAP. I do not understand why I have to wait 3-5 more days just to talk to someone about my options. I know my options. My son just wants his Ipod back. He saved his money to purchase this all by himself and we bought a warranty to protect ourselves. Please resolve this with us and either send us a credit/check to purchase another one or send us a replacement.

Business

Response:

April 5, 2013

I purchased the 5 year protection plan when I purchased my Kitchen appliances in 2014. I called in on the morning of 9/19/2015 to report my Refrigerator not cooling and my food spoiling. They ran a diagnostic check and said they would schedule my service. On Tuesday 9/22/2015 I called to see if they had found a service company, they said the service request was never filed. On 9/24/2015 I had a message stating a company would be in contact with me about my service within 24 hours, I called this company after the time frame and they said they had just received the order 9/25/2015 and they had sent N.E.W. an email stating they do not service the area. I called the company for the third time and they just kept reading from their script we have 3 to 5 days to get you service after it is reported or the company let's them know they do not service the area. I ask for a Supervisor which read from the script as well. I ask why they didn't contact several other companies, so that they could find a service company in my area. Manager Kim #505084 stated they could only contact one company at a time. This could taker forever! I am going to the Home Depot in which I purchased this (so Called) extended service contract to see if they can or will help. I have a family of at least 8 around all the time 4 which are under the age of 10, so you parents of kids understand how desperate I am. I only live 25 minutes from the store of which I purchased so there has to be a company that services my area. I think this Service Contract Company is just looking for a cheap low cost fix. I will not be purchasing this extended warranty contract in any of my future purchases.

Review: I began having an issue with my HP desktop. It was overheating and shuting down. I called for service. Parts were shipped on 5/21/13. The techs came for service a week later on 5/28/13. They came with a motherboard and a power supply because the issue could have been caused by either part. When they connected the motherboard, they found that it was dead. I can only imagine that a DOA issue comes from allowing reconditioned parts for repairs. Since the motherboard wasn't working, they made no attempt to replace the power supply. They also warned that if the computer was used, it could cause unrepairable overheating. I had to wait another week for parts to be ordered. I do not understand why there is no expedited shipping available when an issue like a DOA board arrives. My next appointment was set up for 6/4/13 (3 weeks from the original call). I was excited to have my system up and running after wasting two days waiting for repairs. After replacing the motherboard, the system was still overheating. The techs said that they needed to replace the power supply. I wasn't concerned, since they must have it with them from the last service call. I was wrong. I don't understand why they would come the second time without the power supply when that could potentially be the problem, and what happened to the one they had the week before? Now I'm back to waiting 5-7 days for the power supply. Again, I wonder why there is not an option for a faster shipping option when an error has been made? To avoid burning out any more parts, the tech detached the power supply from the system, making the system completely unusable. Having to wait a month and multiple days for service is not an acceptable situation. The whole process could have been sped up with a little customer service and care for the length of shipping time, when all previous unrepairable issues were due to DOA parts or not bringing potentially needed parts.Desired Settlement: Payout of the policy

Business

Response:

Dear **. [redacted], Compliance received your complaint filed with the Revdex.com. In researching your concerns, I discovered that you were provided the desired resolution you listed in your complaint yesterday, July 10, 2013. A check for $773.72 was issued and sent to you under UPS tracking [redacted] for delivery today. Can you please verify receiving the check? Also, please do not hesitate to contact me directly with any unanswered questions or additional concerns. Thank you, [redacted], Senior Compliance Coordinator[redacted] voice ###-###-#### fax ###-###-####Asurion I [redacted]www.asurion.com I Twitter I Facebook

Review: I purchased an equipment warranty from this company via my [redacted] service.. We filed a claim and shipped out two laptops and when they returned they were not repaired.. The New Customers Service Company LLC is now stating that there is nothing they can do to rectify the situation. I was clearly informed by [redacted] that any repairs would have a 1 year warranty that would follow any repairs done to my equipment.

The New Customers Service Company LLC has stated that they will not honor the warranty that [redacted] offered.Desired Settlement: I would simply like The New Customers Service Company LLC to actually repair my lap tops properly or refund the entire service charge, along with the monthly charges I was paying for the warranty insurance.

If one of the two outcome are not met, we will be filling a small claims suit against [redacted] and The New Customers Service Company LLC.

Business

Response:

June 28, 2013

Review: I purchased The [redacted] Extended Coverage for Product Name: ** Queen Air Bed w/pump, Purchase Price: 49.99The Extended Coverage plan is managed by Asurion through www.asurion.com/sportsauthority.Every time I call Asurion for a status on the claim I filed, (i) I get a different story regarding whether a check or a gift card was sent and when it was sent, (ii) my call gets disconnected, (iii) I get placed on hold for long periods of time waiting for a supervisor, (iv) when told a supervisor would call me back, no call is received.I was last told payment was sent to me on July 4th or July 7th. I have not received payment. I called their ###-###-#### number July 22 to alert them that no payment was received and request a second payment be made. I was told that a second payment was ordered, but then got disconnected. I called again later in that day for a status and was told the latest their records showed was payment mailed July 7. I've called Asurion corporate office phone ###-###-#### during normal business hours and no one answers the phone. I called their ###-###-#### number July 23, asking for their corporate address and was refused to be provided with this information.Asurion is operating a scam.Desired Settlement: DesiredSettlementID: Refund

I want a check for $49.99 promptly mailed to my address and an email confirming when the payment was mailed

Business

Response:

August

25, 2014

Review: I purchased a boost mobile phone from [redacted] and purchased a repair plan, I damaged my phone and followed all return steps and have not recvd refund

I purchased my phone from [redacted] in March of this year, I also purchased a repair/replace warranty plan with [redacted]. I damaged my phone in June and I followed all of the required steps to return my phone, in fact I think I sent the battery when I wansn't supposed to, but I have been on the phone everyday since June 26th to get my reimbursement and I have not been able to get any response from Asurion. I have spoken to several different CSR's and 3 supervisors. The plan simply states that it is a easy process, well it is not! I have been given the run around and all I want is to go and get a new phone. I have been given dates and time that my reimbursement will be in my email and each day I check and it is not there, this is very frustrating not because I need my phone, but because you (Asurion) have told me specific dates and times, so I am expecting it to be there because that is what they said. I just feel a company should have a better tracking system and if it going to take 10 days to process you should tell customers that at the register at [redacted] and not advertise that it is a simple 3 day process when it is not! IT has been Five days since this has occurred and I have yet to hear anything positive from Asurion. I will NEVER use this product again and I will social media it to the world that it is a scam!Desired Settlement: I am seeking my reimbursement and an apology and a [redacted] gift card for all of my anquish and ridiculousness

Business

Response:

July 11, 2014

Review: I have had this computer in service on multiple occasions. It will only work for a short time and then crashes again. Multiple attempts at repair fail

I have had this computer in service on multiple occasions. It will work for a short time and then do the same thing over and over again. It is unusable. I should be replaced.Desired Settlement: I want a new computer as this one has proven to be completely unreliable. It has been serviced repeatedly and it continues to malfunction. It is unusable.

Business

Response:

December 4, 2014

Review: I purchased a [redacted] Care Plan for a tablet. When I sent it back for repair/replacement, their shipper LOST it. Nobody is making responsible now.

On September 4th 2013, I purchased a [redacted] Tab 3 ([redacted]) in [redacted].com and a product care plan for 2 years.

Order No.: [redacted] Dealer: [redacted].com

Sales Rep: [redacted] Plan Duration: 24 MONTHS FROM UNIT PURCHASE DATE

Unit Covered: [redacted] Tab 3 7 Tablet with 8GB Memory,

Plan Purchase Date: September 04, 2013

Plan Price: $28.00

Plan Type: [redacted] LAP&TAB 2 YR $150

Reference Number: [redacted] Plan Number: [redacted]

The cost of the table was 199.99.

On June 12th 2014 I called their support number because my tablet accidentally felt and need to be repaired or replaced. I got this Service Request Number : [redacted].

I got a [redacted] pre-paid label with tracking number [redacted] to ship the product for service. I dropped it off in a [redacted] store in [redacted] TX on June 13th.

On June 24th, I called [redacted] because the table never made it to [redacted] Product Care plan vendor. [redacted] started an investigation and told me it took up to 8 business days for a response.

9 business days later I called [redacted] and they said that they were going to reach the "original shipper" with details on the investigation. That original shipper is [redacted] Product care plan provider.

Today I reached [redacted] Product care and I was told that I must continue following up with [redacted] because they lost my tablet.

This is unacceptable as I am not getting details from [redacted] as I did not pay directly to them for the shipping. Shipping was prepaid by [redacted] Product Care Plan vendor.

At this point, nobody is making responsible for the lost of the tablet and I, END CUSTOMER, is having to deal with a lack of customer commitment by [redacted] Product Care Plan vendor.Desired Settlement: Replace my damaged tablet as the purchased plan that I bought establishes.If they are not able to do that, I want [redacted] to refund the cost of my tablet.

Business

Response:

July 23, 2014

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Description: Insurance Services, Extended Warranty Contract Service Companies

Address: 648 Grassmere Park  Corporate Office, Nashville, Tennessee, United States, 37211

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Web:

www.newcorp.com

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Shady, yet now dead: once upon a time this website was reported to be associated with N.E.W. Customer Services Companies, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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