Ness Electronics Inc Reviews (1)
Ness Electronics Inc Rating
Address: 5001 W Good Hope Rd, Milwaukee, Wisconsin, United States, 53223-4842
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Initial Business Response /* (1000, 5, 2015/12/14) */
This customer bought the item from us on an Ebay. We offered a complete refund if he sent his item back to us. He did, he sent it back to us in pieces of broken glass. No where during his request for return did he state that the item was...
received damaged. We pack our products very well and get no damage claims. This is an attempt to get us to pay for his mis-handling of a glass lamp. It's broken, sorry, we cannot refund this customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Had the lamp been 'original' as stated it would have a heavy ceramic base which would be less likely to break during handling. The simple fact of the matter here is that Ness touted the product as "original" when in fact it was not. I believe this to be a fraudulent business practice. I would not have ordered it had it been labeled as 'replacement'. I communicated to Ness that it broke while unpacking, but again, had the bulb had the heavy ceramic base it would not have gotten broken. Ultimately the breakage is irrelevant... I ordered an "Original" bulb and was sent a cheap knock off.... it's bait and switch and false advertising
Final Business Response /* (4000, 9, 2015/12/15) */
The customer did not break this item just by un-packing it, he broke the metal stem that is used to attach the wires to this lamp by over tightening it. This product is as described, an original Osram lamp. Osram and Philips are the 2 only original lamp companies out there. The customer made a mistake and broke the lamp and now wants me to pay for it. We don't accept broken lamps. We do appreciate the chance to air our side of the story.
Sincerely, [redacted] Ness
President
Ness Electronics, Inc