Nemo Health Capital Partners

In Regards to Mrs [redacted] concerns,We did meet the [redacted] family outside of the Yogurt Zone next to our facility a little over a year agoWe gave several different options to enroll with different durations and with different lengths of trainingThese different options have a range of costs Mrs [redacted] and her family felt that the month Leadership program was the best option for their daughter due to the additional life skills benefits associated with this trainingWhen students enroll they are offered a printed and emailed copy of their agreementAfter double checking our email records it shows that we did email the agreement the day they enrolled to the email provided by Mrs [redacted] As we went over each individual part of the agreement with Mrs [redacted] we took time to explain the sections individually and then had the client initial and sign in the appropriate areas(We have the same procedure for all Victory Clients.) Going over the details are very important to usHaving an equal understanding is important especially from the beginningIn regards to the tuition savings offering, we only follow up with students that have shown interest or say they would like to think about itOnce the student says they prefer to remain on monthly payments then we will stop our follow up process for the discountOr, we will stop checking after the second or third foll(depending upon the situation) with the clientAt this point, if the client is still undecided on the savings then we will leave the opportunity in their handsI hope this sheds light onto this issueWe are more than happy to allow the [redacted] family to make up any missed time do to illness at no extra costIf their family's doctor says that the student needs to discontinue permanently due to medical reasons then we simply ask for verificationPlease let me know what we can do to helpWarm Regards,Mr***, School Director, Victory Martial Arts -Stone Oak

Complaint: [redacted] I am rejecting this response because:Both your corporate office and your collection office said Iwould have received an emailed agreementNeither said I would have received one in writing I was told “You would have been emailed theagreement.” I never received it I was never offered an agreement in writing, nor did I acceptan agreement You may have gone oversome details, however, you were exiting and entering the consulting room due tomany interruptions from students and parents and phone calls You did not take the time to explain that Iwas signing a three year agreement and to consider it I never had any intention of entering into alegal agreement with you You may haveknown what you were doing, but you neglected to tell me Inregards to harassing me for $four times I never showed interest because Idid not know that was an option Youpresented that option to me and I never said that I would think about it whenyou asked me the first time I said no, and told you I would continue monthto month When you approached mydaughters father and he told me about it, I was upset that you didn’t take thetwo NO’s I gave you and went on to harass himEverything is done in a shady wayMy no means no, to you it means keep harassing If you look at your agreement that was sent to me from yourcorporate office, I see where I signed the EFT SIGNED line But, on page three where I have been told Isigned, that is not my signature Pleasereview your records so this matter can be cleard up Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This is a screenshot of my bank information on what payments have been madethe total listed is:1,740, minus a $belt testingthat makes the total paid:$1,600, leaving only $total owed by their calculationsI just reviewed my response, and realized it is incompleteThe business reported that I paid a $depositThis was a check, and it was made using a different account than the one the screenshot transactions came fromWith that added to the total paid, I only owe $to what I have already paidI could not figure out how to add this to my official responseRegards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

In reviewing past emails and agreements from *** ***, there many changes made to what was originally signed The original agreement was for (payments of 250.00) An email was sent in August were customer said she spoke to someone at the location about downgrading to a
once a month program for Further emails were received by the customer to further reduce the payments to because of financial difficulty I then found a another agreement that was signed in November of for a once a week program for months at 150.00.It is difficult to determine what transpired, I want to do what is right for the customer It is clear that they enrolled in a year program I will take the customer's word on her request verbally to downgrade to a once a month program at a month for the time until she signed a new agreement at a month Below are my calculations and I hope this will satisfy the customer.1-months- a month=total.4-months- a month =totalTotal amount of one year agreement=1920.00Amount I show being collected thus far from customer is: $1,($down payment and $1,payments made at the location) If the customer shows that she paid more than that amount if she can please send verfication, I will certainly make any adjustments to her amount owed of

We are fully prepared to cancel this program with proper verificationIt is NOT our intention to make this process difficult and we apologize if this is what has been felt As per the agreement that *** signed, we do require a proof of move in the form of a bill with the customer's new
address (utility bill, phone bill, bank statement, etc) Lease agreements and a screen shot of a cell phone bill change of address form is what was provided by the customer and unfortunately, are documents we can not accept for cancellation This documentation was received on 7/28/2015/ *** did e-mail our main office on July (copy of e-mail below) there was no mention that she was moving, only that the child showed a dis-interest in the classes. Once *** provides us with a bill as proof of move with her name and new address, we will certainly cancel the agreement immediately The last draft that took place was in July We have not charged her account since because it was put on hold until September to give *** plenty of time to provide the proper documentation Once the proof of move is received, we will certainly cancel the account and send her an email to confirm this for her records *** *** *** ***Jul 6to contactusHi **.***,I hope you are having a nice summerAfter speaking with *** in length over the past few months we have decided to pull *** out of Martial arts indefinitelyHe has not wanted to attend and I'm not sure that I or anyone else can change his mindI do no believe in forcing my child to do something he doesn't feel comfortable doingYou are an excellent teacher and he loves you just no longer wants to attendI know that I signed a contract and I'm not sure how I can make it rightMy income is very limited and I can not afford to pay for something that I am not using. Can we talk or figure something out? Best regards,*** ***

Complaint: ***
I am rejecting this response because: This is a screenshot of my bank information on what payments have been madethe total listed is:1,740, minus a $belt testingthat makes the total paid:$1,600, leaving only $total owed by their calculationsRegards, *** ***

Date Sent: 5/24/3:17:PMComplaint: ***I am rejecting this response because: This is a screenshot of my bank information on what payments have been madethe total listed is:1,740, minus a $belt testingthat makes the total paid:$1,600, leaving only $total owed by their calculations. The business reported that I paid a $depositThis was a check, and it was made using a different account than the one the screenshot transactions came fromWith that added to the total paid, I only owe $to what I have already paidRegards, *** ***

I was able to verify the payment which I did not know of so she is correct, only is owed since the cancellation fee of was waived.Thank you,*** ***

I don't see the attachment Can you please resend?

The Director from that location reached out to the customer today (2/3/2017) to have a better understanding of what transpired.Customer confirmed that his refund was already received and the account was cancelled. Customer was mainly upset that his calls were not returned and the refund was not issued in a timely manner. We are addressing the situation with MrSoliz so this does not happen in the future. Victory Martial Arts would like to offer the customer one month of classes free to use anytime and our sincere apology for not having resolved this sooner

Complaint: ***
I am rejecting this response because:
I have attached an explanation of my maththis agrees with what has been submitted by both of usOnce I make a final payment, I would like a receipt that marks this as paid in full, because I do not want any future problemsI have communicated with them through e-mail and have documentation for all of my claims. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was not asking for this to be refunded, I subtracted it from the total owedI am sorry that was unclearThe total I still owe is $If I were to subtract the belt test, I would have overpaidI am not asking for further discounts, I just want to pay what is still owed,you gave me the wrong amount and that is what I am disputing
Regards,
*** ***

The Director from that location reached out to the customer today (2/3/2017)  to have a better understanding of what transpired.Customer confirmed that his refund was already received and the account was cancelled.  Customer was mainly upset that his calls were not returned and the refund...

was not issued in a timely manner.  We are addressing the situation with Mr. Soliz so this does not happen in the future.  Victory Martial Arts would like to offer the customer one month of classes free to use anytime and our sincere apology for not having resolved this sooner.

Complaint: [redacted]
I am rejecting this response because:Both your corporate office and your collection office said Iwould have received an emailed agreement. Neither said I would have received one in writing.  I was told “You would have been emailed theagreement.”  I never received it.   I was never offered an agreement in writing, nor did I acceptan agreement.  You may have gone oversome details, however, you were exiting and entering the consulting room due tomany interruptions from students and parents and phone calls.  You did not take the time to explain that Iwas signing a three year agreement and to consider it.  I never had any intention of entering into alegal agreement with you.  You may haveknown what you were doing, but you neglected to tell me.    Inregards to harassing me for $3000 four times.  I never showed interest because Idid not know that was an option.  Youpresented that option to me and I never said that I would think about it whenyou asked me the first time.   I said no, and told you I would continue monthto month.  When you approached mydaughters father and he told me about it, I was upset that you didn’t take thetwo NO’s I gave you and went on to harass him. Everything is done in a shady way. My no means no, to you it means keep harassing.  If you look at your agreement that was sent to me from yourcorporate office, I see where I signed the EFT SIGNED line.   But, on page three where I have been told Isigned, that is not my signature.  Pleasereview your records so this matter can be cleard up.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I was able to speak to Mrs. [redacted] last week regarding her request.  We came to the agreement that we will see how her sons condition is in 6 months.  We are hoping that he will be better and able to resume taking classes. She can also transfer the family over to any Victory school if...

she doesn't want to continue at the Stone Oaks location and we will credit her the unused time of both her children to use at the location of their choosing. If he is not better in the 6 month and his doctor recommends that he no longer participate in sports activities, we will then refund the remainder of the unused portion of the agreement back to her from the time that she brought in the first doctor's note.

I was able to verify the 400.00 payment which I did not know of so she is correct, only 70.00 is owed since the cancellation fee of 150.00 was waived.Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:At the time, the email was sent out of humility and not wanting to divulge any information of my current situation.  I never received a response. I was told by the business that both for** I provided would suffice. My cell phone company does not provide a statement and the printoff was the only thing I was able to provide. I have attached a receipt showing that proof has been received and that the cancellation fee has been received. Although I feel like this should be honored I will be sending them the proof they have requested in their response since it is in writing from them. 
Regards,
[redacted]