National Basketball Association

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear BBB NY - we are responding to Complaint ID# [redacted] . We have reached out to [redacted] and have provided him with both a refund as well as a complimentary subscription to our League Pass product for the current season. [redacted] expressed his satisfaction with this remedy. We now consider this customer service matter as fully resolved.

*** *** ***
*** *** *** ***
*** *** *** ** *** *** ***
** *** *** *** ***
*** *** ** ***
*** *** ***
*** *** *** *** *** ***
Dear *** ***:
Turner Digital
Basketball Services, Inc(“*** ***”), which operates NBA.com in the United States, has investigated the matter raised in *** ***’s letter to the RevDex.com of Metropolitan New York on October **, and now responds on behalf of itself and the National Basketball Association (“NBA”)
According to our investigation, *** *** purchased an international version of the NBA League Pass productGiven that *** *** handles only domestic transactions in connection with the NBA League Pass product, *** *** is not able to
address or resolve this matterAccordingly, we have referred this matter to the NBA for further review and response
If you have any questions, please do not hesitate to contact me at ###-###-####
Sincerely,
*** ** ***
*** *** ***

*** *** ***
*** *** *** ***
*** *** *** *** ** *** *** ***
** *** *** *** ***
*** *** ** ***
*** *** ***
*** *** *** *** ***
Dear *** ***:
Turner Digital
Basketball Services, Inc(“*** ***”), which operates NBA.com, has investigated the matter raised in *** ***’s letter to The Revdex.com of Metropolitan New York, which was subsequently referred to *** ***Turner
Sports now responds on behalf of itself and the National Basketball Association (“NBA”)
*** *** purchased a subscription to the NBA League Pass broadband product on October **, and no longer wishes to receive it*** *** reports an attempt to cancel his subscription, though our records do not reflect any such attemptIn the interest of resolving this matter amicably and expeditiously, and without admitting any liability, which is denied, on October *, 2014, *** *** cancelled ***’s paid subscription to the NBA League Pass broadband product and credited the bank card that was originally charged in amounts equal to the full subscription fees for which *** *** had been charged: (i) One Hundred Ninety-Nine Dollars ($199.00) for the upcoming 2014-NBA regular season; and (ii) One Hundred Eighty-Nine Dollars
($189.00) for the prior 2013-NBA regular season
Please note that *** *** and the NBA reserve all rights and remedies available at law, in equity, by contract or otherwise and nothing contained in this letter, nor any act or omission of *** ***, the NBA, or any of its related companies, is intended or should be deemed to waive or modify any such rights or remediesAdditionally, nothing contained in this letter is intended or should be deemed to be an admission of any type, express or implied,concerning the allegations asserted in *** ***’s complaint or any alleged liability in relation to the same
Sincerely,
*** ** ***
*** *** ***

[redacted]
 
 
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
Dear [redacted]:
Turner Digital Basketball Services, Inc. (“[redacted]”), which operates NBA.com, has investigated the matter raised in [redacted]’s third letter to The Revdex.com of Metropolitan New York, which was subsequently referred to [redacted]. Turner Sports now responds on behalf of itself and the National Basketball Association (“NBA”).
 
As previously indicated, payment card companies (e.g., [redacted] and [redacted]) and issuers have programs which provide merchants (such as [redacted]) updated account information for payment cards on file for recurring transactions. The purpose of these programs is to avoid billing interruptions for the cardholder.  [redacted] has inquired about the details of how he and his card were enrolled in such a program.  However, enrollment in these programs is handled by the payment card issuers (not by [redacted]).  [redacted] is therefore unable to provide the details [redacted] has requested.  For additional assistance concerning [redacted]’s credit card and the card issuer’s account updating program, [redacted] will need to contact the card issuer
directly. Based on [redacted]’ response above and the prior steps taken by [redacted] (including cancelling [redacted]’s account with [redacted] and providing [redacted] a full refund), we consider this matter resolved with respect to [redacted].
Please note that [redacted] and the NBA reserve all rights and remedies available at law, in equity, by contract or otherwise and nothing contained in this letter, nor any act or omission of [redacted], the NBA, or any of its related companies, is intended or should be deemed to waive or modify any such rights or remedies. Additionally, nothing contained in this letter is intended or should be deemed to be an admission of any type, express or implied, concerning the allegations asserted in [redacted]’s complaint or any alleged liability in relation to the same.
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thanks for reversing the charge, however...
The initial description in 2012 was made with a different credit card. I canceled the subscription in 2012 for which the NBA "has no record of". How is the fact explained that attempts were made to charge my credit card last year (2013) but charging failed because the card had been canceled? And secondly, how was this card number obtained and charges made against it?
Somehow my knew credit card information was obtained outside of my consent - an explanation for this must be provided.
Very Truly Yours
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com NY - we are responding to Complaint ID# [redacted].  We have reached out to [redacted] and have provided him with both a refund as well as a complimentary subscription to our League Pass product for the current season.  [redacted] expressed his satisfaction with this remedy.  We now consider this customer service matter as fully resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I don't see how this will be able to be resolved. I initially had an account that insubsequently canceled in accordance with their prescribed process. The cancellation was specifically made in order to prevent auto renewal. The NBA (or whatever affiliate handled NBA League Pass) conveniently claims they have no record of such cancellation. They subsequent made attempts to auto renew without my agreement or authorization. There is some method that allows them to gain access to credit card information which I have not granted permission.
I thank the nba for their responses, however, this matter will be elevated to the state attorney general' suffice for their documentation and any follow up as appropriate.
Thanks to the Revdex.com for their time and attention.
Very Truly Yours
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

it was forwarded to the NBA by [redacted] and I am still waiting a response/resolution. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I bought NBA League Pass for $189 from Verizon Fios. This includes access to all non-blacked out NBA games on my computer and my Roku. On my Roku I keep getting a reoccurring error saying I need there is a failure and I need to log back in for it to work. I have tried this dozens of times to no avail. On the computer it won't even let me log in. When I press log in it will just reload the log in page. I have tried to open 3 tickets so far and have not gotten 1 response. I tried a online chat in which no one actually was available to chat with me. There is no customer service phone #. I also don't seem to be able to even log in to the ticket system to see my past tickets. This is beyond frustrating and I have no way at all to talk to any customer service and see what the problem is and how it can be fixed.Desired Settlement: I want money back for days I am missing of the payed service and I want some type of response on how I can get this fixed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I emailed [redacted] as the international correspondent of NBA.COM League Pass to see whether there's auto renewal as I aware of this kind of policy. As I don't want to renew and just want to get my NBA League Pass Account deleted to avoid this kind of thing. However nobody replies on this email address. There's also no 1-800 number to call to. This is a very bad practice for a global organization. I have tried - [redacted] - [redacted] - [redacted] - Only [redacted] replies back (Also nothing happened with my request). Which are under neulion.com (which carries the NBALP of Canada) I tried to email them again but no reply. I always get this standard response Dear Customer, Thank you for contacting NBA LEAGUE PASS Customer Service! This support portal is for United States customers only and we need to forward your request to our International NBA LEAGUE PASS support team for assistance. For future reference, you can access support from outside the United States by going to http[redacted] If you are in the United States but purchased NBA LEAGUE PASS when you were in another country, you can email our international support directly at: [redacted] Thank you, NBA League Pass Support Team Again nobody replies from [redacted] "This is unbelievalble"Desired Settlement: Delete my NBA LEAGUE PASS ACCOUNT.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The NBA League Pass Broadband advertises compatibility with gaming consoles such as the PS3 and Xbox360 but the service is completely unusable with constant buffering and error messages. We have followed all the suggestions from their customer service and this has not resolved the problem. This is a problem that is more prevalent [redacted]) than just a small user base.Desired Settlement: I would like the service to be repaired and if it is not repaired I would like a complete refund.

Business

Response:

December **, 2013

My wife purchased two beautiful Los Angeles Lakers Jerseys from your online store, unfortunately one had my last name misspelled on the back of it ironically being the one she ordered for my birthday. Once we called your customer service hotline we were told that we had to pay to return it to get it replaced. I thought it was absolutely ridiculous that I have to pay for your mistakes and I'm the customer. The customer service agent was rude and spoke with no concern as if it was an issue she shouldn't have to deal with. If customer service is of any importance to your company I suggest you take a look into hiring more enthusiastic and professional call center employees.

Review: I paid for a league pass subcription to watch live NBA games through the NBA Broadband system. Somedays it will not allow me to log in to view the games I have paid for. This has happened on three occasions so far.

I am paying a lot of money for this service and would like it to operate correctly or I want a full refund.

I have contacted the NBA techinal support team and customer service team but I haven't gotten a response from anyone.Desired Settlement: Please fix this issue!! I would love to be able to use this service.

It would be nice if someone in customer service or tech support would return my emails.

Business

Response:

Review: The NBA falsely attempts to charge credit cards to autorenew an NBA League Pass accounts that have been cancelled.

I signed up for NBA League Pass in 2012. In order to prevent auto renewal I cancelled my service 30 days after the 2012 season began per their required process, it was confirmed.

Despite my confirmed cancellation, last year in 2013, attempts were made to auto renew despite my cancellation of the service in 2012, fortunately I had cancelled that card and account and it was unable to be completed. I never used NBA League Pass in the 2013 season.

And yet again, this year, 20140, the NBA is attempting to renew NBA League Pass AGAIN!!!

NO mean NO!!!!! If a consumer follows the rules set forth by the NBA to cancel their auto renewal service, the. The nab should honor that cancellation and not try to continue to steal money from their former customers.

This strongly suggests fraud perpetrated by the NBA through an online scam. If you search this issue on the Internet you can see this complaint is a recurring issue. The NBA count on the apathy and inactivity of the consumers to do nothing

Thanks in advance for your attention.Desired Settlement: The request is for the NBA to cease and desist attempts to auto renew NBA League Pass once it has been canceled. Any further attempts to renew will be considered harassment.

Business

Response:

[redacted]

Dear [redacted]:

Turner Digital Basketball Services, Inc. (“[redacted]”), which operates NBA.com, has investigated the matter raised in [redacted]’s letter to The Revdex.com of Metropolitan New York, which was subsequently referred to [redacted]. Turner

Sports now responds on behalf of itself and the National Basketball Association (“NBA”).

[redacted] purchased a subscription to the NBA League Pass broadband product on October **, 2012 and no longer wishes to receive it. [redacted] reports an attempt to cancel his subscription, though our records do not reflect any such attempt. In the interest of resolving this matter amicably and expeditiously, and without admitting any liability, which is denied, on October *, 2014, [redacted] cancelled [redacted]’s paid subscription to the NBA League Pass broadband product and credited the bank card that was originally charged in amounts equal to the full subscription fees for which [redacted] had been charged: (i) One Hundred Ninety-Nine Dollars ($199.00) for the upcoming 2014-15 NBA regular season; and (ii) One Hundred Eighty-Nine Dollars

($189.00) for the prior 2013-14 NBA regular season.

Please note that [redacted] and the NBA reserve all rights and remedies available at law, in equity, by contract or otherwise and nothing contained in this letter, nor any act or omission of [redacted], the NBA, or any of its related companies, is intended or should be deemed to waive or modify any such rights or remedies. Additionally, nothing contained in this letter is intended or should be deemed to be an admission of any type, express or implied,concerning the allegations asserted in [redacted]’s complaint or any alleged liability in relation to the same.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thanks for reversing the charge, however...

The initial description in 2012 was made with a different credit card. I canceled the subscription in 2012 for which the NBA "has no record of". How is the fact explained that attempts were made to charge my credit card last year (2013) but charging failed because the card had been canceled? And secondly, how was this card number obtained and charges made against it?

Somehow my knew credit card information was obtained outside of my consent - an explanation for this must be provided.

Very Truly Yours

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

Turner Digital Basketball Services, Inc. (“[redacted]”), which operates NBA.com, has investigated the matter raised in [redacted]’s third letter to The Revdex.com of Metropolitan New York, which was subsequently referred to [redacted]. Turner Sports now responds on behalf of itself and the National Basketball Association (“NBA”).

As previously indicated, payment card companies (e.g., [redacted] and [redacted]) and issuers have programs which provide merchants (such as [redacted]) updated account information for payment cards on file for recurring transactions. The purpose of these programs is to avoid billing interruptions for the cardholder. [redacted] has inquired about the details of how he and his card were enrolled in such a program. However, enrollment in these programs is handled by the payment card issuers (not by [redacted]). [redacted] is therefore unable to provide the details [redacted] has requested. For additional assistance concerning [redacted]’s credit card and the card issuer’s account updating program, [redacted] will need to contact the card issuer

directly. Based on [redacted]’ response above and the prior steps taken by [redacted] (including cancelling [redacted]’s account with [redacted] and providing [redacted] a full refund), we consider this matter resolved with respect to [redacted].

Please note that [redacted] and the NBA reserve all rights and remedies available at law, in equity, by contract or otherwise and nothing contained in this letter, nor any act or omission of [redacted], the NBA, or any of its related companies, is intended or should be deemed to waive or modify any such rights or remedies. Additionally, nothing contained in this letter is intended or should be deemed to be an admission of any type, express or implied, concerning the allegations asserted in [redacted]’s complaint or any alleged liability in relation to the same.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't see how this will be able to be resolved. I initially had an account that insubsequently canceled in accordance with their prescribed process. The cancellation was specifically made in order to prevent auto renewal. The NBA (or whatever affiliate handled NBA League Pass) conveniently claims they have no record of such cancellation. They subsequent made attempts to auto renew without my agreement or authorization. There is some method that allows them to gain access to credit card information which I have not granted permission.

I thank the nba for their responses, however, this matter will be elevated to the state attorney general' suffice for their documentation and any follow up as appropriate.

Thanks to the Revdex.com for their time and attention.

Very Truly Yours

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This summer I purchased the 2014-2015 NBA League Pass but when I recently signed into NBA League Pass on NBA.com it does not show that I have the package in my account info and I am unable to watch any games. I contacted customer service and got a response that my package was for "off-season" and only lasted until "September *". The person then closed the case and would not respond. So I wrote again. The second agent replied with the same response and added that the purchase was for the 2013-2014 season. However, nothing in the original advertisement indicated that my purchase was only for "off-season," that it only lasted until "September *", or that it was for the previous "2013-2014 season".

In good faith, I purchased the package believing it to be for the 2014-2015 season. While I understand that the amount I paid was much cheaper than the normal rate and was a very good deal, before purchasing it I carefully read through the info and did not see any explicit time limit or end-date of September * and my purchase order explicitly states that the product I purchased was for the regular season and playoffs: "Service: League Pass Regular Season + Playoffs (One-Time)." My understanding was also supported by the fact that the package was was advertised in connection with the 2014-2015 season summer league games.

Since it is possible that I misread something when I made the purchase, I asked customer service for written evidence that would confirm that I had actually purchased only "off-season access" for the "2013-2014 season" until "September *." I said that if such evidence were provided, I would be happy to admit that I had made a mistake in my purchase. If the evidence was not provided, however, I asked that they honor my good faith purchase and provide me with the 2014-2015 season. Or if that was not possible, to refund my purchase amount. Otherwise, it would appear to be an issue of false advertising. I asked the customer service agent or his/her [redacted] to provide me a solution. In response, customer service agent would not give me such such evidence despite repeated requests, no solution was offered, and after multiple requests they simple stopped responding. I would like to remain an NBA customer, but am honestly very displeased with how this was handled.

Upon request, I would be happy to include all of my e-mail correspondence and a copy of my receipt. The case numbers with customer service were: #[redacted] and #[redacted]Desired Settlement: I would like NBA GameTime to honor my good faith purchase of the 2014-2015 season. Please respond to me by e-mail (instead of phone) because I am currently working outside the country.

Business

Response:

[redacted]

Dear [redacted]:

Turner Digital Basketball Services, Inc. (“[redacted]”), which operates NBA.com in the United States, has investigated the matter raised in [redacted]’s letter to the Revdex.com of Metropolitan New York on October **, 2014 and now responds on behalf of itself and the National Basketball Association (“NBA”).

According to our investigation, [redacted] purchased an international version of the NBA League Pass product. Given that [redacted] handles only domestic transactions in connection with the NBA League Pass product, [redacted] is not able to

address or resolve this matter. Accordingly, we have referred this matter to the NBA for further review and response.

If you have any questions, please do not hesitate to contact me at ###-###-####.

Sincerely,

[redacted]

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

it was forwarded to the NBA by [redacted] and I am still waiting a response/resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com NY - we are responding to Complaint ID# [redacted]. We have reached out to [redacted] and have provided him with both a refund as well as a complimentary subscription to our League Pass product for the current season. [redacted] expressed his satisfaction with this remedy. We now consider this customer service matter as fully resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered NBA international league pass for a season. While on my international travels, streams were bad and it didn't work. So, I wrote NBA to cancel my sub - [redacted]. They cancelled it on Dec**, but did not refund my pro-rated money, citing terms and conditions. They wanted me to call them internationally to troubleshoot stream issues. If stream issues are bad, many things can cause it. I shouldn't have to spend my own dime and time troubleshooting with NBA, especially internationally, where time and dime are limited. Phone calls can be pretty expensive. Basic gist is - NBA service was bad in multiple locations. I could stream [redacted] but not NBA. Yet they refuse to refund my money back.Desired Settlement: I would like my pro-rated refund back. I paid for full season, but only used it partially.

Business

Response:

RE: New York Revdex.com Complaint #[redacted]

To Whom it may Concern:

NBA Properties, Inc. (“NBAP”), which operates NBA.com, has investigated the matter raised in the above-referenced complaint to the Revdex.com and now responds on behalf of itself and the National Basketball Association (“NBA”).

We believe our treatment of this customer was consistent with our agreement and applicable laws. Nevertheless, to resolve this dispute amicably and expeditiously, and without admitting to any liability, which is denied, we have refunded the disputed amount. Accordingly, we consider this matter closed.

Please note that NBAP and the NBA reserve all rights and remedies available at law, in equity, by contract, or otherwise and nothing contained in this letter, nor any act or omission of NBAP, the NBA, or any of its related companies, is intended or should be deemed to waive or modify any such rights or remedies. Additionally, nothing contained in this letter is intended or should be deemed to be an admission of any type, express or implied, concerning the allegations asserted in the above-referenced complaint or any alleged liability in relation to the same.

Sincerely,

Andrew H[redacted] Associate Counsel

NBA Properties, Inc.

Review: I have been a customer of the NBA League Pass since it was introduced in my area. Back in October, I purchased the NBA. I know that I was to pay $42.99 for 4 months on the early bird special. The NBA League Pass has never offered that service for more than $200.00 even at post early bird special. I could access my games in March and I was told that the last payment didn't got thru. so I paid $39.99 just to get the services back on. Out of nowhere, I got an email stating that they were going to refund 2 installments of $42.99 so I would pay more for the service or something like that. I received 1 refund back and I was told on 3/**/14 that I should receive another one. Well, today I was told by [redacted] #[redacted]that I was supposed to be charged $42.99 for 5 months and that I wouldn't receive my second refund as I was promised by countless representatives and via an email. As long as I can remember, I've never agreed to pay over $200.00 and I've always gotten the early bird special. The money is not the issue, its the principal and I want the NBA League Pass to honor what they told me in a form of a contract. This is the EMAIL I received from the company.

Comment posted.

You've been CC'ed on this action.

The original email was sent to [redacted]

Comment(s): Thank you for contacting NBA.com US League Pass Broadband Support,

I am sorry for any frustration this has caused. It shows the previous subscription was suspended when the fifth installment did not process on 3/**/14. Since it has been signed up for again, I have refunded two of the previous charges to keep the charge amount at the original five installments. The current subscirption will charge the next two installments. It has to be done this way because the previous charges cannot be applied to the new subscription.

Thank you,

NBA.com League Pass Broadband

Visit http://leaguepasssupport.nba.com for 24/7 support via our knowledgebase!

Ticket Information:

Ticket #: [redacted]Date Created: 3/**/2014 05:15 PM EST

Summary: I wanted to know why my access was restricted

Details: I swear I paid all payments, but today I paid an additional amount because we are desperate to get the game. The representative should have confirmed that they received all my payments instead of responding to me with some nonsense that makes no sense. Can you confirm that you received all payments because I can and if I did, can you refund the money that I paid today. I've been buying the pass every since it has been offered and I didn't pay thru my cable provider because I wanted to have it mobile. I am going to attach the proof of payments again and please research. Its difficult enough that we can't speak live. Thank you.

INITIAL PAYMENT INFORMATION: [redacted]: [redacted]Your Purchase

Thank you for purchasing NBA LEAGUE PASS Broadband. You now have access to watch games both LIVE and ON DEMAND. To watch games on your computer, simply go to www.nba.com/lpbb/launch when the season begins.

Also, you can watch games on your tablet, and connected devices like the Xbox 360, Roku, and AppleTV. Simply download the NBA Game Time app, and sign in with your NBA.com email address and password.

2013 NBA LEAGUE PASS Early Bird Premium Installment $42.99

Total Billed $42.99

Order# [redacted]

Managing Your Account

Any time you are signed in, you can manage your account and your subscriptions by accessing the All-AccessMember Center. If you have any questions about your service, please visit our Support Center

Privacy Policy : Your California Privacy Rights : Terms of Use

�© 2013 NBA Media Ventures, LLC. All rights reserved

PAYMENT MADE TODAY TO GAIN ACCESS: ar **,2014

2013-2014 NBA LEAGUE PASS Half Season Premium Installment Receipt

[redacted]Your Purchase

Thank you for purchasing NBA LEAGUE PASS BroadbanDesired Settlement: I would like my second refund of $42.99 as I was promised. Up until today, I was told that I would receive 2 refunds.

Business

Response:

March **, 2014

Attn: [redacted]

Re: [redacted], Case #[redacted]

Dear [redacted]:

Turner Digital Basketball Services, Inc. (“Turner Sports”), which operates NBA.com, has investigated the matter raised in [redacted]’s letter to The Revdex.com of Metropolitan New York, which was subsequently referred to Turner Sports. Turner

Sports now responds on behalf of itself and the National Basketball Association (“NBA”).

[redacted] purchased two separate subscriptions to the NBA League Pass broadband product, on October **, 2013 and March **, 2014, respectively. In her complaint, [redacted] disputes the amount of the charges. On March **, 2014, NBA League Pass Customer Service contacted [redacted] and explained the charges and confirmed that she also received a refund on March **, 2014, credited to the two credit cards that were originally charged. [redacted] responded to Customer Service on March **, 2014, expressing satisfaction with the resolution and confirmation. Accordingly, we consider this matter resolved and closed.

Please note that Turner Sports and the NBA reserve all rights and remedies available at law, in equity, by contract or otherwise and nothing contained in this letter, nor any act or omission of Turner Sports, the NBA, or any of its related companies, is intended or should be deemed to waive or modify any such rights or remedies. Additionally, nothing contained in this letter is intended or should be deemed to be an admission of any type, express or implied, concerning the allegations asserted in [redacted]'s complaint or any alleged liability in relation to the same.

Sincerely,

or should be deemed to waive or modify any such

rights or remedies. Additionally, nothing contained in this letter is intended

or should be deemed to be an admission of any type, express or implied,

concerning the allegations asserted in [redacted]’s complaint or any alleged

liability in relation to the same.

Sincerely,