Napleton's Elgin Kia

I spoke to the customer and apologized for his experienceOur service manager made a mistake in warranty coverage, and I have spoken to him about the incidentThe customer had already been refunded as wellI told the customer to please use me as a point of contact in the future*** [redacted] GM, [redacted] 's Elgin Kia

Initial Business Response / [redacted] (1000, 8, 2014/11/18) */ Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @napletonmail.com The customer agreed to the price before the work was doneThe prices are in line with market pricingWe did attempt to help the customer by applying a coupon towards her bill to help payNapleton Kia does not feel that an additionbal dollar refund is due

We bought a new Optima EX and had a travehicle alsoWe do our research ahead of time and know what we want and what our car is worthPlus have been thru the dealer/customer routine many timesAll the Staff are most accommodating, are very friendly, and concerned about you They take enough time with you so you understand things, and do not rush you The receptionists are also very nice to deal withSaw a couple of complaints about this dealership and some former staff members, but we have nothing but good things to say about everyone at this locationOur ‘Thank You’ goes out to all the people that made this deal happen: Pete M., Mike M., Johnathan S-- and extra assistance from Dan Jand Collin Mwhen the others were not available for usOverall, we had a good experience at this Elgin Kia and would definitely recommend it to anyone looking for a new or used car

Initial Business Response /* (1000, 8, 2014/11/18) */
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
The customer agreed to the price before the work was doneThe prices are in line with market pricingWe did attempt to help the customer by applying a coupon towards her
bill to help payNapleton Kia does not feel that an additionbal dollar refund is due

I spoke to the customer and apologized for his experienceOur service manager made a mistake in warranty coverage, and I have spoken to him about the incidentThe customer had already been refunded as wellI told the customer to please use me as a point of contact in the future. ***
***GM, ***'s Elgin Kia

Initial Business Response /* (1000, 8, 2014/11/18) */
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
The customer agreed to the price before the work was doneThe prices are in line with market pricingWe did attempt to help the customer by applying a coupon
towards her bill to help payNapleton Kia does not feel that an additionbal dollar refund is due