Napleton Chrysler Jeep Dodge Ram Ellwood City PA

Dear ***I am writing this letter in response to a consumer complaint ID number *** It was submitted on November 20th, 2015.We regret that the customer did not feel his experience was excellent at our locationMr*** worked specifically with me on this deal, as I was the one who took his
initial phone call to salesMr*** let me know up front that his credit was challenged and also that he worked in the dealership environment previously as a finance manager so that he was very comfortable with the process and paperworkI worked diligently to ensure he was able to secure financingOnce we had a loan secured on a vehicle the customer had selected, he came back to us and wanted a more expensive model vehicleThis is the only place where the price increased and it was because he chose a more expensive modelThe customer still had a discount off of MSRP.In regards to his paperwork for the North Carolina DMV, we processed his paperwork and sent it via Federal Express to the North Carolina DMVWe provided the customer with the information from Fed Ex including time and date of delivery as well as the signature on the packageThe DMV there then lost the paperwork, which is completely out of our control.The customer's claims of "slipping in a dent repair policy" as well as adding bank fees to his deal are completely untrue and have no basisThe customer is not owed anything at this time.Mark C*** General Manager

***Please accept this email as our formal reply to this complaintI do apologize that this complaint slipped through the cracks. “While we apologize for any inconvenience the customer may have faced due to this situation, we were under no obligation to sell this vehicle to Mr***
Mr*** was made aware from the beginning of the negotiations that we would not be holding the car without a deposit, and Mr*** did not provide us with suchDue to that, the vehicle was sold to another customerWe do not feel we owe the customer anything at this time and consider this complaint closedThank you.” Thank you, Danielle L**Customer Service RepresentativeNapleton Automotive Group* *** *** *** *** *** ** ***P: ###-###-####***

RE: ID #[redacted] Dear Ms. [redacted]; I am writing with regards to the above mentioned ID#.  We have spoken with the customer and resolved all issues directly with them.  If you need any additional information, please feel free to contact me directly.  Thank you for your...

assistance with this matter. Sincerely; Pete G[redacted]Owner/VP  Judy S[redacted]Executive AssistantP: ###-###-####  x-[redacted]F: ###-###-####