Dear ***: In response to your letter dated November 20, regarding a complaint by [redacted] , I would like to first acknowledge that the payment we initially offered Ms [redacted] t was, indeed, $496.00; however, upon re-evaluating her trade and allowing an additional amount, I was able to lower that payment to $per monthObtaining an approval for Ms [redacted] 's financing was a very difficult and time consuming process, involving many hours of my employee's time, in addition to the cost of the credit reports and TRW's Due to the fact that we did, in fact, obtain suitable financing for her and spent a large amount of time and company dollars in obtaining said financing, her deposit is not refundable, but is available for store credit.Regarding her comment on a "friend" that had worked on the vehicle, and the vehicle being "held together by double sided tape", I believe my reputation as a dealer of quality vehicles speaks for itself, however, all of our vehicles undergo a very strict inspection upon receipt at my dealership, and are NYS inspected when they are sold, in addition to frequent servicing while on the lotI can assure you that double sided tape is not used in the processPlease feel free to contact me with any further questions or concernsVery Sincerely, [redacted] P [redacted] President [redacted] Motor Car Inc
Dear ***: In response to your letter dated November 20, regarding a complaint by [redacted] , I would like to first acknowledge that the payment we initially offered Ms [redacted] t was, indeed, $496.00; however, upon re-evaluating her trade and allowing an additional amount, I was able to lower that payment to $per monthObtaining an approval for Ms [redacted] 's financing was a very difficult and time consuming process, involving many hours of my employee's time, in addition to the cost of the credit reports and TRW's Due to the fact that we did, in fact, obtain suitable financing for her and spent a large amount of time and company dollars in obtaining said financing, her deposit is not refundable, but is available for store credit.Regarding her comment on a "friend" that had worked on the vehicle, and the vehicle being "held together by double sided tape", I believe my reputation as a dealer of quality vehicles speaks for itself, however, all of our vehicles undergo a very strict inspection upon receipt at my dealership, and are NYS inspected when they are sold, in addition to frequent servicing while on the lotI can assure you that double sided tape is not used in the processPlease feel free to contact me with any further questions or concernsVery Sincerely, [redacted] P [redacted] President [redacted] Motor Car Inc