NRS Periodicals

August 9, 2016Thank you for your letter and enclosures regarding the above named individualHowever, we do not have an order for [redacted] at that addressWe do have an order for [redacted] at that same address thoughHe gave us a credit card at the time the order was placedWe will cancel that order effective immediatelyThank you for your interest in this matter Sincerely, Claudia *** Manager

Per the customer's request this order was cancelled in July of this yearIt takes 8-weeks for delivery to cease completelyThe customer should not be receiving any further billing as well.We sincerely regret any misunderstanding that might have occurredAgain, we appreciate your time and
courtesy in bringing this matter to our attentionSincerely, Claudia P*** Manager

I received a cold call from a "kim" from nrs periodicals, trying to convince me to take 5 magazines for just the "shipping" of 9.95 a month. I picked 5 magazines and she stated that the magazines would come out and pay as we go, if I choose to cancel that was fine do so at ant time.
About an hour later a "craig" called just to follow up on "kim" to see how she did. Then kind of as a after thought "oh if I could have your credit card or bank info to pay for first month"
I informed "craig" that I was not giving my bank info to anyone who cold called that I did not know. So he response was to hang up as I was talking. This only strengthens my feeling about giving them any information.
Also my business phone numbers are registered with the indiana attorney generals office as no call numbers. I am forwarded this info to that office to see if they can prevent them from contacting me or my company again. Thomas moore

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards, [redacted]

Re: ID [redacted]Dear [redacted]April 11, 2016We have contacted the above referenced customer and resolved his issues to his complete satisfaction.We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and  courtesy in bringing this...

matter to our attention.Sincerely,Claudia P[redacted]Manager

August 9, 2016Thank you for your letter and enclosures regarding the above named individual. However, we do not have an order for [redacted] at that address. We do have an order for [redacted] at that same address though. He gave us a credit card at the time the order was placed. We will cancel...

that order effective immediately. Thank you for your interest in this matter.  Sincerely,  Claudia [redacted]  Manager

Review: Company initially called and offered 5 magazines for a discounted price. When paperwork arrived in the mail, there was no possible way to respond in writing by the date specified if I reconsidered and wished to cancel my order. Price has been raised several times. I have received many different magazines that I never initially asked for, and am very interested in cancelling this service.

The company calls several times a week to both home and business number and I ask that they cease contacting me.Desired Settlement: To cancel any and all subscriptions immediately, and I will pay in installments whatever outstanding balance I currently owe, which is $173.70 as of the email I have received today.

Business

Response:

Thank you for your letter and enclosures regarding the above named customer’s account with our company. We appreciate your bringing this matter to our attention. We have reviewed Ms. [redacted]’s account and the comments relating to her magazine subscription order

Our records indicate that the subscription order was sold on September 27, 2012. The order was later verified with the customer on September 30, 2012 in order to insure a complete understanding of the subscriptions ordered and terms of purchase. The subscription agreement was signed by the customer on September 27, 2012. There was an initial payment required to process the order. Although we held the order for approximately two weeks before processing it to the publishers, we find no record of receiving a written request to cancel the order nor were we advised of any other problem with the order. The first payment was due on December 1, 2012. There were ten payments made on the account, which is now six months delinquent.

In reviewing our records, we have found that the customer has never contacted us to cancel her order. However, we are cancelling the agreement effective immediately and will so notify the publishers. All future magazines received by Ms. [redacted] may be kept without further obligation.

We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and courtesy in bringing this matter to our attention.

Sincerely

Manager

Review: About two months ago I received a call from NRS for a trial offer of 6 free magazines. After the offer, I would be billed $16.47 per month for the magazines. To date I have recieved no magazines, yet have paid almost $90. I informed the customer service rep who last called me about 3 weeks ago that I have not received any magazines and I want to cancel the subscription service. She informed me that I it was not possible to do this and that if I do not pay then they will send me to collections. What infuriates me even more is that she admitted they do not have my correct address! I have called virtually every number of NRS listed contacts (over half of their numbers are no longer in service) and I cannot get a CSR on the phone or leave a message.

I am now receiving threatening letters from a ** at NRS demanding payment for $50. This would bring my total payments to NRS to over $130 for 3 months of a subscription service, of which I have received no magazines.

THIS IS FRAUD!!!!

I am an accredited Revdex.com member and I furious. NRS stated they received my contact information from the Revdex.com on their initial call me. If you do not get this fixed then I will also cancel my annual membership.Desired Settlement: I want the subscription service cancelled NOW.

Business

Response:

July 12, 2012

Revdex.com, Inc.

Attn: Jessica Poleon

100 Bryant Woods South Amherst, NY 14228

Review: I moved from Wyoming, to Arizona in 2008, and they never contacted me to have my address updated. My phone number has been the same since I initially did this contract on or around 2003. They said my phone was "disconnected", and never attempted to call (from what I can see). When I called they said they had "just tried calling me", and the transactions on my bank statement only said "ACH Magazine Service" with no contact information. This month (April 2014) they had an updated billing check that said NRS CIR. I then google'd it and found out their number from the Revdex.com website.Desired Settlement: A refund of monies collected from 2008 (when I moved from Wyoming) until now. That would be February 2008, until now. Each payment was $9.88, for 7 years, equals 84 payments, equals $829.92. Desire the refund of that much to satisfy products never delivered, and lack of effort from company to make contact, along with no information in billing on bank statement.

Business

Response:

This account was sold and collected by **. We recently made an agreement with **to bill their accounts for them. When we sent the letter to [redacted] saying we were now doing the billing for **, [redacted] assumed our company was his magazine provider. NRS Circulation simply bills the accounts.

After receiving the complaint from our office we forwarded it to [redacted] They have since notified us that they have contacted the customer and resolved it to the [redacted]’s complete satisfaction. We have made sure the account is no longer being billed.

Per the customer’s request the order was cancelled in December. It looks like the customer mistakenly received a letter from the auditing department asking her to verify her balance.

We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and courtesy in bringing this matter to our attention. If there are any other problems with the account please contact ** directly:

Review: Hello,

Today date is 2/15/2013

This is to Company named N. R. S. Circulation INC.

524 North Salina St.

Syracuse NY 13208

This is an account number #HH14629901 with N. R. S. Circulation INC.

We got a strange bill in mail for an invoice with bill for S593.95 with monthly bill of $16.97. The first payment is due April 1st, 2013. The problem was we never ordered anything from this company and we do not know what this is for nor we have not recieved anything. And I keep getting unwanted calls at my work and on my phone. This is unnecessary and total waste of time because we tried to call several times each hour trying to find what this is for.

I called: (315) 425 1111

(315) 233 1115

###-###-####

###-###-####

And to my expanding disappointment, I get no answer at all each time for something I am trying to find an answer.

After further researches online and looking at complaints on Revdex.com against this company, I have decided to file a complaint and will be placing a call to NY Attorney General soon to get the result we are looking for: Termination of this so-called bill we never ordered or asked for, stop calling at my work or phone for something we never ordered and we have no idea who or what this company does.

Now, this is 2/15/2013, a way ahead date of the due date of their so-called bill date 4/1/2013 and we never recieved, approved, or accepted anything.

So thank you for your time and I express the desire for you to come to the solution to dissolve this account without any problems.

-ADesired Settlement: We would like to stop get calls and bills from them for something we didn't order. According to Revdex.com results on the company, the 31 people got their situations resolved, so I will be expecting this situation to be resolved as soon as possible since calls to the company was unanswered and this is something we never approve or order. To repeat, today date is 2/15/2013 and the due date is 4/1/2013 and we never recieved anything as I have stated in the previous. In other word, the outcome is this never happened.

Thank you for your time.

Business

Response:

NRS CIRCULATION, INC.

Review: The company called me at work and asked if I would like to receive free magazines in 2010. I of course said yes and then they asked for my credit card in order to process shipping for a free gift. They did not state what the gift would be. I gave them my card number and they have proceeded to bill me every month for $16.47 for magazines I did not want anymore. I called them to try to cancel the service but they refuse to cancel the service. I have paid well over $300 for magazines that were suppose to cost $16.47 a year. I would like for them to stop contacting me and cancel the service as requested.Desired Settlement: I want them to stop contacting me and cancel service as requested.

Business

Response:

December 6,2012

Review: A sales representive called me on my work phone while I was trying to take care of customers and rattled off a bunch of stuff that I really did not understand and then before you know it I'm entered into this contract for buying magazines. They did not explain to me that I only had a certain amount of days to cancel in. I have been paying on the contract for about a year now and have run into a stag where I'm a little behind and they call me at work and haress me about the payments. I feel that they took advantage of me.Desired Settlement: I would like for them to stop contacting me and I feel that they should refund me some of my money.

Business

Response:

Thank you for your letter and enclosures regarding the above named customer’s account with our company. We appreciate your bringing this matter to our attention. We have reviewed Ms. [redacted]’s account and the comments relating to her magazine subscription order

Our records indicate that the subscription order was sold on August 20, 2013. The order was later verified with the customer on August 24, 2013 in order to insure a complete understanding of the subscriptions ordered and terms of purchase. The subscription agreement was signed by the customer on August 23, 2014. There was an initial payment required to process the order. Although we held the order for approximately two weeks before processing it to the publishers, we find no record of receiving a written request to cancel the order nor were we advised of any other problem with the order. The first payment was due on October 1, 2013. There were six payments made on the account, which is now four months delinquent.

In reviewing our records, we have no information to support the allegations made by Ms. [redacted] and believe the order was fully and properly explained. However, although we disagree with the sale, we are cancelling the agreement effective immediately and will so notify the publishers. All future magazines received by Ms. [redacted] may be kept without further obligation.

We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and courtesy in bringing this matter to our attention.

Sincerely

Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When I signed up for this magazine service, I was informed that I would be able to cancel at any time. Was able to change the magazines that I was receiving at anytime. I never received the information to cancel or change my service. The magazines that I received we not even the magazines that had asked for in my first conversation. I was unable to find information on canceling my service that was being automatically taken out of my checking account. So I canceled the automatic payment. I feel that this company did not do there part by giving me the service that I had agreed upon. They then sent me to collections. I did pay the past due amount so I would not be sent to collections, but never did receive the magazines that I had original asked for.Desired Settlement: A cash refund would be nice, but just want to make sure this does not happen to anyone else

Business

Response:

Thank you for your letter and enclosures regarding the above named customer's account with our company. We appreciate your bringing this matter to our attention. We have reviewed Ms. [redacted]'s account and the comments to you relating to her magazine subscription order. Our records indicate that the subscription order was sold on March 25, 2014. The order was later verified with the customer on March 28, 2014 in order to insure a complete understanding of the subscriptions ordered and terms of purchase. The subscription agreement was signed by the customer on March 28, 2014. There was an initial payment required to process the order. Although we held the order for approximately two weeks before processing it to the publishers, we find no record of receiving a written request to cancel the order nor were we advised of any other problem with the order. The first payment was due on June 1, 2014. There were seven payments made on the account. In reviewing our records, we have found no information to support the allegations made by Ms. [redacted] and believe the order was fully and properly explained. Per the customer's request, this order was cancelled in December. All future magazines received by Ms. [redacted] may be kept without further obligations. We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and courtesy in bringing this matter to our attention.Sincerely,[redacted]Manager

Review: I was contacted by phone by this company. I was told I would receive 6 magazines of (my choice) per month for $9.95 per month. I put it on automatic payment on credit card. I did receive 6 magazines a month but random ones that I have never heard of. 6 weeks ago I was looking over my credit card statements and I saw that I was being Charged $20.90 per month for this service. At that point I called and cancelled the subscription, and they said they would. Now they are sending me bills for the subscription and said they wouldn't cancel it and that I owed them money. They are still sending the magazines.Desired Settlement: I would like for the subscription to be cancelled. I would like to NOT be contacted anymore from this company. Also I would like for their not to be any negative records on my credit score from this transaction.

Business

Response:

Dear [redacted],

Per the customer’s request this order has already been cancelled the respective publishers notified of the cancellation.

Thank your for your interest in this matter.

Regards,

Manager

NRS Circulation, Inc.

Review: This company is one of the sleaziest I have dealt with.

This is what the sales woman told me by phone.

1. Phone call offering a magazine service that costs $9.95 per month.

2. I pick 5-6 titles I would like to receive

3. I can change titles any time

4. I can cancel at any time. All VERBAL!

What really happens:

I decide not to give them a credit card, but will pay monthly.

They start sending me 3-4 other magazines I have no interest in and did not request.

I phone. They drop the useless magazines.

I DO get the ones I requested.

I DO pay monthly for 3 months

I write to them to cancel the service entirely. It's too many magazines, too little time

A collection agent calls. I tell her I cancelled by mail, and now with her.

Nice lady says Fine. Done, Cancelled

I get a slew of pre-printed payment tickets for several years.

I pay another monthly fee and write cancel on the ticket

Get another bill, pay that and write cancel on the ticket

About a week ago, I get a rather rude phone call that I am behind in payments and that I owe over $450! I am astonished. After very pushy demands saying that I have agreed to the how-many-year service, I say I was not told that this was a long term deal.

I was told initially I could cancel at any time. She says, Of course you know you have a legal three day cancellation time to get out of any contract. Duh. Yes, I know, that, but how does one know the quality of service, or the length of a contract in three days, with only a phone call agreement.

She says, I sealed the contract by making monthly payments. I say I think not. I will NOT pay the $450 plus.

She hollers some more while calling me Honey, (oxymoron) and offers me a ONE year deal with a balance of $69.

I agree, to get the dang thing off my back.

She says she will mail me a letter-billing to that effect.

Another lady calls two days later for collections, I say we have an agreed deal to conclude with a one year deal, and another lady is mailing me a bill.

Fine.

Until today. I get a bill demanding $457.70 which includes a $1 late fee.

Where is the one-year conclusion to the supposed "contract"

BTW- there is no answer to the phone listed here at Revdex.com; only a recording in Spanish, then a busy signal.

How do I get these liars off my back???Desired Settlement: I will follow through on my verbal agreement to pay off the rest of ONE YEAR which is around $69.

I DO NOT want any more dunning phone calls or bills in the mail.

If they do not agree, I continue complaint with the Atty General of New York.

I will splash them all over [redacted], [redacted], Business media, Scam sites....every where possible to warn people to not deal with them....if they will not agree to this more than GENEROUS settlement with them. [redacted]

Business

Response:

Thank you for your letter and enclosures regarding the above named customer's account with our company. We appreciate your bringing this matter to our attention. We have reviewed Ms. [redacted]'s account and the comments to you relating to her magazine subscription order. Our records indicate that the subscription order was sold on June 2, 2014. The order was later verified with the customer on June 5, 2014 in order to insure a complete understanding of the subscriptions ordered and terms of purchase. The subscription agreement was sent to the customer on June 2, 2014. There was an initial payment required to process the order. Although we held the order for approximately two weeks before processing it to the publishers, we find no record of receiving a written request to cancel the order nor were we advised of any other problem with the order. The first payment was due on August 1, 2014. There were five payments made on the account, which is now two months delinquent.In reviewing our records, we have found no information to support the allegations made by Ms. [redacted] and believe the order was fully and properly explained. However, although we disagree with Ms. [redacted]'s comments about the sale, we are canceling the agreement effective immediately and will so notify the publishers. All future magazines received by Ms. [redacted] may be kept without further obligations. We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and courtesy in bringing this matter to our attention.Sincerely,[redacted]Manager

Review: NRS (telemarketing company) called with a magazine offer. I declined the offer and hung up. A few weeks later they start sending 5 different magazines. My wife called each magazine company to cancel and she was told she had to contact NRS to get approval to cancel them. My wife spoke with [redacted] from NRS asking to cancel each magazine on the following dates: September 7th at 2:44 p.m., October 24th at 1:30 p.m., November 13th at 3:50 p.m. And again the beginning of December. [redacted] promised to take care of this issue and has not complied with our requests. NRS also has it on record , which they confirmed to my wife, that I declined the magazines. We do not appreciate the content in these magazines and would never buy them at the store. Plus, they are wasting space in the trash and in the landfill.Desired Settlement: We want the magazines to stop coming to us. We did not order them and even though they are free, we did not authorize them. In a tech savvy society it shouldn't take 3 months to stop magazine orders. We also received 2 more magazines today and my wife refused them and mailed them back.

Business

Response:

NRS CIRCULATION

Review: I have requested in writing, 4 times, by fax and email to cancel my account and have a final bill sent to me. This company won't respond to my request at all. I receive phones calls daily, morning, noon and night, as well as weekends wanting payment on my account. I have spoken to the same person every time and requested my account be cancelled and a final bill be sent to me so I can pay what I owe, but they refuse to do that. The only bills I receive are bills that are keeping my account active, with the monthly fee and late fees being added. My first request to cancel this account was on December 15, 2014 after receiving my bill for $27.00, which was due in December.Desired Settlement: I want, in writing, proof that my account has been cancelled along with a final bill of charges up to the date of December 15, 2014 and nothing beyond my initial first request of account termination.

Business

Response:

Thank you for your letter and enclosures regarding the above named customer's account with our company. We appreciate your bringing this matter to our attention. We have reviewed Ms. [redacted]'s account and the comments to you relating to her magazine subscription order. Ms. [redacted] had two accounts with our company. One is paid in full and on the other we received a fax from her on 1/28/15 requesting we cancel the account. It was immediately canceled. In reviewing our records, we have found no information to support the allegations made by Ms. [redacted] and believe the order was fully and properly explained. We never received any other requests from her to cancel the order. However, although we disagree with Ms. [redacted]'s comments about the sale, we have canceled the agreement and have notified the publishers. All future magazines received by Ms. [redacted] may be kept without further obligations. We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and courtesy in bringing this matter to our attention.Sincerely,[redacted]Manager

Review: I have tried to cancel my "subscription" to their magazine service. However, after being given multiple different phone numbers of who to talk to they refuse to cancel. They tell me that if they aren't paid in full they will send me to collections. However, there was never a given "term" of them sending me magazines and with no cancellation I have no way to stop them from drawing money from my account.Desired Settlement: I have paid for my magazines up to this point and cannot in good faith ask for my money back. However, I would like to stop receiving magazines and would like NRS to stop drawing money from my account.

Business

Response:

NRS CIRCULATION, INC.

Review: A man from N.R.S. Circulation Inc. called me offering magazines for a discount. I agreed to five magazines for $19.90. I understood this would be a one-time charge to my credit card. Instead it has been charged to me for 5 months. They also sent subscriptions to five additional magazines that I did not order. I called them and asked to have all magazines cancelled. She said yes; but none of them stopped coming and they have continued to bill me. I don't want any of these magazines. If I had subscribed to the original five magazines directly from the publisher, I would have paid for a year subscription for the amount I have paid to N.R.S. They have over-charged me.Desired Settlement: I want all subscriptions cancelled, all my money refunded to my credit card, and no more charges to my credit card.

Business

Response:

Thank you for your letter regarding the above named customer's account with our company. We appreciate your bringing this matter to our attention. We have reviewed Ms. [redacted]'s account and the comments to you relating to her magazines subscription order. Our records indicate that the subscription order was sold on April 24, 2013. The order was later verified with the customer on April 28, 2013 in order to insure a complete understanding of the subscriptions ordered and terms of purchase. The subscription agreement was signed by Ms. [redacted] on April 24, 2013. There was an initial down payment required to process the order. Although we held the order for approximately two weeks before processing it to the publishers, we find no record of receiving a written request to cancel the order nor were we advised of any other problem with the order. The first payment was due on July 1, 2013. There were four payments made on the account.

In reviewing our records, we find no information to support the allegations made by Ms. [redacted] and believe the order was fully and properly explained. There is no record of Ms. [redacted] contacting our office to cancel her account until October 1, 2013. At that time we canceled her order as requested. Although we disagree with Ms. [redacted]'s comments about the sale, we have canceled the order as of October 1, 2013 and any future magazines received by Ms. [redacted] while the publishers process the cancelation may be kept without further obligation.

We sincerely regret any misunderstanding that might have occurred. Again, we appreciate your time and courtesy in bringing this matter to our attention.

Sincerely,

Manager

Review: I continue to receive solicitation phone calls from this company even though I have asked them repeatedly to remove me from any lists and not to contact me again. I participated in purchasing subscriptions back in 2008, I believe. I felt misled, but I paid my whole bill and thought I was done. Since then I have continued to receive phone calls (4), at my place of employment, offering another deal. Every time they called I tried politely to say I have no desire to receive any more "free subscriptions", to please remove my name from any lists they have and not to contact me again. The rep always says "ok" and hangs up, yet I continue to receive phone calls.

Business

Response:

NRS CIRCULATION, INC.