N & N Auto Sales

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Hi [redacted] I have followed up with [redacted] at the office who has been working on your filewe did receive a credit application from you weeks ago, and we were working on getting a lower interest rate, and then the decision would be yours as in, trade your current vehicle in or look at upgrading to something newerWe never pressure anyone into buying a car, [redacted] we don't have many options to present to youalthough we did make a few suggestionsThis is the first time we have heard from you about any issue with the vehicle, we are always willing to do are part when in comes to helping out after the sale, depending on what is wrong, you haven't been able to give us any details or a quote from a qualified mechanic as to what's neededif you would like to start with getting something in writing as to what the issues are we can see what we can do from our endwe have a full service center and are able to provide a discount on parts and labor to our existing customers at anytimeAlso we realize you haven't had the vehicle for very long and we are prepared to help out in some of the cost, depending on the amount [redacted] you did mention an extended warranty was offered, and you also mentioned [redacted] said there was a balance of the manufactures warranty left, did he elaborate on that? we have a 50/split warranty for the first from Bryden that's included in the sale, and sometimes we offer it for longer depending on what type of issues come up, if they're safety issue then we are there to helpIf you would like to talk more about the problems you are having with your car and how we can help, please provide me with a contact number and the best time to callSincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello [redacted] my contact Numbers are [redacted] I will obtain a quote for the current issues the vehicle is having also I have recent receipts of repairs in regards to suspension as mentioned before the vehicle is now having engine issues as well as electrical issues [redacted] as far as the electrical issuses its causing the vehicle loss of steering as well as breaking at times [redacted] did explain that the vehicle did have warranty remaining on the vehicle from the previous owner(s) he stated that the vehicle still had over a year of original factory warranty on it up to 160,000km however I contacted [redacted] recently and they informed me that is not the case and the warranty is non exsistant and even if it were that it was not transferable anyway [redacted] told me that if any issues with the vehicle were to arise that I was to go to [redacted] and they would look after that for me [redacted] did offer me an extended warranty but told me there would be no need to purchase the extended warranty because of the factory warranty saving me money [redacted] *** Final Business Response / [redacted] (4000, 9, 2015/06/03) */ Hi [redacted] , please move forward and get a quote on what is making the engine lose powerI'm not sure why [redacted] would tell you it had warranty if it didn't, he may have confused it with another vehicle we haveI assure you it wasn't intentional, otherwise he wouldn't have offered the extended warranty to youI'm willing to help with some of the repairs, we need to find out what the issues are firstwould you get the quote and fax it to my office at [redacted] , I will call you once I receive it, and we can discuss what we can do from our endthanks so much [redacted]

Initial Business Response /* (1000, 5, 2015/08/19) */
Hi [redacted], We do have many programs available including our in house program, there are conditions and terms with every loan. Your situation is unique and you are in an existing car loan at the moment, which the loan balance is substantially higher...

then the value of your vehicle. We do see this often and depending on the strength of your application, [redacted], we can sometimes add any negative equity on to your new loan. We did manage to secure an approval through one of our lenders, but the amount approved wasn't enough to carry over any negative equity to the new loan. We have spoken to varies lenders and at this time they're not interested due to your credit history on file. Our in house program that promises everyone an approval has limits on the amount as well, your loan exceeds our limit. [redacted] has your file on his desk, hoping we could find you a vehicle that fits in with the approval we can support, [redacted] tends to never give up on trying to find and make something happen. I assure you if we could do anything, we would. [redacted] has countless hours into your file already, we would really like to do something, and we have given you other options to help make this deal come together. Money down, possible a co-signer, or making more payments on the principal of your existing loan to help us get where we need to be sooner. Sincerely [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I do understand was is being said to me, In the response from *. [redacted] (above). I was very clear from the beginning about my particular situation, and my hesistance about having a credit check done. I was told, there wouldn't be an issue and if there was, that Bryden Financing and auto sales would live up to it's advertisements. I was never informed of "Limits" on the "Our in house program" that promises everyone an approval. I would have reconsidered having a credit check done otherwise. I now have a hit on my credit report that I wouldn't have authorised if I thought it was going to be a serious issue. I feel misled by both the advertisement and [redacted].
Although I appreciate effort on my case, I was never once contacted by [redacted] unless I initiated contact. For over a 2 month period this has gone on. I always allowed 7+ days for responses, but never received any. Thus my frustration.
I feel misled by both the Bryden Financing and Auto sales advertisement and [redacted].
Final Consumer Response /* (2000, 10, 2015/09/01) */
I have spoken with [redacted] of Bryden Financing and Auto Sales on Thursday [redacted]. I am content with the options he/They have given me to resolve this matter.
I appreciate the assistance of the Revdex.com in this matter.

Final Consumer Response /* (2000, 5, 2017/01/10) */
[redacted] a manager from the business called me and was very helpful in resolving all the issues I had [redacted]

Initial Business Response /* (1000, 5, 2015/06/01) */
Hi [redacted] I have followed up with [redacted] at the office who has been working on your file. we did receive a credit application from you 2 weeks ago, and we were working on getting a lower interest rate, and then the decision would be yours as in,...

trade your current vehicle in or look at upgrading to something newer. We never pressure anyone into buying a car, [redacted] we don't have many options to present to you. although we did make a few suggestions. This is the first time we have heard from you about any issue with the vehicle, we are always willing to do are part when in comes to helping out after the sale, depending on what is wrong, you haven't been able to give us any details or a quote from a qualified mechanic as to what's needed. if you would like to start with getting something in writing as to what the issues are we can see what we can do from our end.. we have a full service center and are able to provide a discount on parts and labor to our existing customers at anytime. Also we realize you haven't had the vehicle for very long and we are prepared to help out in some of the cost, depending on the amount. [redacted] you did mention an extended warranty was offered, and you also mentioned [redacted] said there was a balance of the manufactures warranty left, did he elaborate on that? we have a 50/50 split warranty for the first 30 from Bryden that's included in the sale, and sometimes we offer it for longer depending on what type of issues come up, if they're safety issue then we are there to help. If you would like to talk more about the problems you are having with your car and how we can help, please provide me with a contact number and the best time to call. Sincerely, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello [redacted] my contact Numbers are [redacted] I will obtain a quote for the current issues the vehicle is having also I have recent receipts of repairs in regards to suspension as mentioned before the vehicle is now having engine issues as well as electrical issues [redacted] as far as the electrical issuses its causing the vehicle loss of steering as well as breaking at times [redacted] did explain that the vehicle did have warranty remaining on the vehicle from the previous owner(s) he stated that the vehicle still had over a year of original factory warranty on it up to 160,000km however I contacted [redacted] recently and they informed me that is not the case and the warranty is non exsistant and even if it were that it was not transferable anyway [redacted] told me that if any issues with the vehicle were to arise that I was to go to [redacted] and they would look after that for me [redacted] did offer me an extended warranty but told me there would be no need to purchase the extended warranty because of the factory warranty saving me money. [redacted]
[redacted].
Final Business Response /* (4000, 9, 2015/06/03) */
Hi [redacted], please move forward and get a quote on what is making the engine lose power. I'm not sure why [redacted] would tell you it had warranty if it didn't, he may have confused it with another vehicle we have. I assure you it wasn't intentional, otherwise he wouldn't have offered the extended warranty to you. I'm willing to help with some of the repairs, we need to find out what the issues are first. would you get the quote and fax it to my office at [redacted], I will call you once I receive it, and we can discuss what we can do from our end. thanks so much [redacted]