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N D Excavating

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N D Excavating Reviews (5)

Review: I have called and sent emails for six months to cancel this service after being a customer for over 5 years. I have sent them email telling them that they are no longer authorized to charge my credit card.yet they are still charging me. I see other complaints with the same exact issue. It is also impossible to get someone on the phone.Desired Settlement: Stop charging my credit card

Consumer

Response:

At this time, I have been contacted directly by Poop B Gone regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They are claiming that I never canceled which is a complete lie.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Notified collector in Oct to cancel after this collection. He never returned after that. Called **-Oct to confirm the cancellation and they never returned the call. emailed via their web site [redacted]Oct to state we are cancelling. Also called same day but no call back again. Monthly charges for Nov continued although no service was performed. Two charges came in Nov on the same day (**-Nov-** $39+$49). Called end of Nov to stop charges and return all over charges. "[redacted]" identified it was in error and we should see credit ($88) in 10 to 14 working days. Called in Dec when credit was not received and another charge was applied (*-Dec-** $49). Same story that it was a mistake and wait for credit ($137) in 10-14 days. In Jan another charge came through (*-Jan-15 $49). I called to correct and again another promise that they made an error and would correct ($186). I put a stop on credit card and hold on last couple charges to avoid any further "mistakes".Desired Settlement: We paid at the beginning of the month for that month's service. The last legitimate charge was *-Oct-14, although they stopped the service halfway in the month, I'm willing to forgo.

Return charges with no services and no authorization for further charges:

**-Nov-14 $39

**-Nov-14 $49

**-Dec-14 $49

**-Jan-15 $49

Return Total: $186

Consumer

Response:

At this time, I have not been contacted by Poop B Gone regarding complaint ID [redacted].Sincerely,[redacted]

Review: They are a removal company for dog waste. Did not do services when snow melted in February though paid them for December/January and February. Did only one pickup in March and one in April - does not return calls and automatically charges my bank account.Desired Settlement: Refund of 3 months of service

Consumer

Response:

I would like to remove the complaint. The vendor has contacted me and though I will not continue to use him I do not want to keep the complaint going.

Sincerely,

Review: I have attempted to cancel this account at least 5 times in the past 4 months and yet this company refuses to cancel it. I can never get a live person on the phone and have left a message every time I have called and told them to cancel. no one ever calls me back and I don't know where else to turn. The service was horrible, I was being charged for weeks where no one even came to my house to clean up the dog poop and I also complained about that and advised that was the reason I wanted to cancel and this still has not been done.Desired Settlement: There have been at least four times where I was charged for the services and no one ever came to clean up the back yard. I also asked that they leave a card in the mailbox so I would know when they came in the event I wasn't home and this never happened.

Consumer

Response:

At this time, I have not been contacted by Poopbgone regarding complaint ID [redacted].

Sincerely,

Review: Company was hired to perform a service on a weekly basis. The job was done poorly and numberous complaints were reported to the [redacted]. He was given multiple chances over the course of 3 months to rectify the issue, however, the problem still continued. The [redacted] began screening my calls and not responding to the numberous messages that were left. I left messages that I wanted to cancel the service and still recieved no response, yet funds were still withdrawn from my account. When I finally got a hold of him, he preteneded like he had no idea what I was talking about and promised to issue a credit. The credit was never processed and he disappeared yet again. It got to the point where the only way we could reach him was by calling from an unrecognized phone number or blocking our phone number. My husband called from work and when the [redacted] answered the phone he pretened like he was unaware there was a problem. He said he would check his records and call back. He never called. I blocked my number 4 days later and tried again. When the [redacted] answered he again played dumb, said he would check his records and call back. He never called. I wound up having to cancel my credit card and get a new one issued.Desired Settlement: I would like a refund for the full amount that was withdrawn from my account over the course of 4 months ($218.00). I paid him for a job that I wound up having to do myself every single week. His website states 100% satisfaction gauranteed and this was not met. Refund can be in the form of cash or check; it can no longer be processed through my credit card due to the fact that the card had to be cancelled thanks to this mess.

Consumer

Response:

At this time, I have not been contacted by Poop B Gone regarding complaint ID [redacted].

Sincerely,

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Description: Excavating Contractors

Address: North Las Vegas, Nevada, United States, 89030-3917

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